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Since driving off in the car we have had no contact whatsoever. We were told that we would get a call the following day. This is why we are only just completing the survey because we’ve been waiting... See more
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Brilliant service from start to finish. Special mention go to Trevor Bailey, Mej and Shaun! They made everything super easy and seamless. I will always continue to be a loyal customer to Sytner Nottin... See more
Company replied
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I have been coming to Sytner for the last 14 years,I have always found them to be very professional and the salesmen and women have been brilliant. This time Trevor Bailey who sold the car to me was v... See more
Company replied
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Fantastic experience from start to finish, no pressure to buy, couple of test drives at Nottm BMW on X5’s both a diesel & a hybrid, then went for a X5 50e. Excellent PX on my X6, gave me best price f... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.3
Excellent
1K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
Invited
Brilliant service from start to finish
Brilliant service from start to finish. Special mention go to Trevor Bailey, Mej and Shaun! They made everything super easy and seamless. I will always continue to be a loyal customer to Sytner Nottingham. Thank you so much!
October 7, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your glowing review, Freeha. We are delighted to hear that you had a brilliant experience with us at Sytner Nottingham BMW. Our team, especially Trevor Bailey, Mej, and Shaun, are dedicated to providing exceptional service and making the process seamless for our customers. We are honoured to have you as a loyal customer and we look forward to continuing to exceed your expectations. Thank you for choosing Sytner Nottingham BMW.
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Just a Number
Since driving off in the car we have had no contact whatsoever. We were told that we would get a call the following day. This is why we are only just completing the survey because we’ve been waiting to see if anyone was going to bother making contact.
It now feels like it was a rush to get our business.
September 13, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for taking the time to leave a review. We apologise for the lack of contact since taking delivery. We understand the importance of keeping in touch with our customers and we are disappointed to hear that this was not the case for you. We would like to assure you that it was not our intention to rush through the process and we value your business. We would like to invite you to contact our Head of Business, Sharon Pagebroomhall, at sharonpagebroomhall@sytner.co.uk to discuss your experience further. Thank you for bringing this to our attention. Best regards, Sytner Nottingham BMW
BMW Sytner Lenton Lane Nottingham
Response to reply:
Our car has been left with WET floors. My car was perfectly FINE before this garage touched it. We still hold you accountable for not handing back the car in the condition it was given to you in. It had NO issues. It is for the garage to fix these issues not for us to pay to have a fault fixed that you created.
I took my X3 in for its first MOT in September 2025 to BMW Sytner in NOTTINGHAM on Lenton Lane. I was met by a patronising man, who was talking to me as if I did not understand English ( I am asian). He made me feel very uncomfortable and literally forced me to have a service. He pressurised me and I ended up agreeing. He should not have made me feel like this. He came to tell me the MOT had failed due to wires hanging out of the tyres, which is utter nonsense as the car is fairly new and has not been driven much. No wires were present on inspection. Also they highlighted the tread on the tyres which was in the legal limit. I told him I would not be changing the tyres so he failed the MOT. Also the video they sent outlining the work was poor and lacked detailed information. Clearly this mechanic was very poor. Another failure by the mechanic. They went onto supposedly complete the service. Five minutes after driving away, the engine warning light came on. This is disgusting for such a reputable garage to hand a car back that has not been checked. Apparently, they do 3 checks before they hand the far back. The sales manager told me this. These checks were clearly not done. At this point I did not trust BMW Sytner in NOTTINGHAM on Lenton Lane so I took my car to another garage and on opening the bonnet, the mechanic showed me wires that were undone and screws that had not be secured. It was a total mess. But he also said the tyres were fine and the MOT should not have failed. BMW Sytner on Nottingham were clearly trying to create unnecessary issues which add cost. I then contacted BMW Sytner regarding their NEGLIGENCE. It was a battle to get them to accept their fault which was clear to see. If I had gone on the motorway with my children that day as I had planned to, the car would have gone limp and it could have been highly dangerous. I also lost earnings that day aswell as my brother who helped me tackle their NEGLIGENCE. We lost out on a lot of earnings. At first the response via emails was inconsistent, rude and felt like a threat. One email said this is our final offer! This clearly indicates they were at fault as they were threatening me and wanted me to go away. They returned the MOT and service money again this shows they acknowledged they had made a mistake. But what about our loss or earnings and the risk my family and I would have been put through if I had gone on the motorway. I need compensation for that. My car was handed over to an incompetent mechanic who has now WRECKED my car. Since this whole dangerous debacle at BMW Sytner in NOTTINGHAM on Lenton Lane, the floor of the passenger side is soaking WET. My car was perfectly fine before BMW Sytner ruined it. I hold them responsible for my vehicle now being wet. They said they would look at it and on my next visit, I was met by 3 men opening my bonnet and telling me they did not wreck my car. This was very intimidating. Why did 3 men come to say this to one woman. Is it a guilty conscience. This was very uncomfortable. I was told in order to find the fault, 'THEY HAD CREATED' it would cost me approx £600 plus the cost of the actual work that would have to be done to correct it. I am disgusted by BMW Sytner in NOTTINGHAM as they have wrecked my car. It was perfectly fine before I took it to them. I bought a BMW as it is a trusted and historical brand but I feel totally let down as my car is now off the road and I can not drive it. BMW in Nottingham ARE responsible for the state of my car. They need to be accountable for leaving my car in this condition. I am very traumatised by this whole incident. Careless and incompetent staff and service. This mechanic clearly did not know what he was doing and has damaged other parts of my car. They say it is not related to the MOT or service but if that was done so incompetently, then I know this mechanic did not know what he was doing and has left me with a hefty bill to rectify his negligence. I will reiterate my car has low mileage. It is not driven out of the city and only used for short journeys. My passenger side is wet due to bmw's incompetency. Also I will be asking for compensation for the loss of earnings and time plus the potential danger we could have been subjected too.
September 11, 2025
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear NM, Thank you for taking the time to share your experience. We remain deeply sorry to hear about the issues you encountered during your visit to our Sytner Nottingham BMW dealership. We pride ourselves on providing exceptional service to all of our customers, regardless of their background. We apologise for any discomfort or pressure you may have felt during your interaction with our staff and this is definitely not our intention. We understand the inconvenience and frustration this has caused you, and obviously have fully re-imbursed you as previously agreed. We have also subsequently offered to look into your other issues unrelated to your service and invited you down to discuss further with our Head of Aftersales. We hope to have the opportunity to make things right and restore your faith in our dealership. Sincerely, The Sytner Nottingham BMW Team
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Sytner BMW…we wouldn't go anywhere else
We have dealt with Sytner BMW Nottingham for over 30 years....even though we now live in Norfolk we chose them to purchase our new car from. We feel comfortable dealing with them and trust them to look after us.
September 30, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your loyalty and trust in Sytner BMW Nottingham, Maxine. We are delighted to have served you for over 30 years and are grateful that you chose us for your recent car purchase, even though you now reside in Norfolk. It is our pleasure to provide you with a comfortable and trustworthy experience. We appreciate your kind words and look forward to continuing to honour your trust in us. Thank you for being a valued customer.
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I have been coming to Sytner for the…
I have been coming to Sytner for the last 14 years,I have always found them to be very professional and the salesmen and women have been brilliant. This time Trevor Bailey who sold the car to me was very good,funny and gave me lot of time to make my decision, his manager Mej Digva was very helpful as always.
October 7, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your glowing 5-star review, Mr Bhatti. We are delighted to hear that you have been a loyal customer for the past 14 years and have consistently received professional service from our team at Sytner Nottingham BMW. We are pleased that Trevor Bailey provided you with a positive and enjoyable experience, and that his manager Mej Digva was able to assist you in your decision-making process. We appreciate your continued support and look forward to serving you in the future. Thank you for choosing Sytner Nottingham BMW.
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Very Customer Focused
My salesman Sam Chell was very professional and customer focused. Along with Simon Lievesley they gave me a good sales experience.
October 7, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your kind words, Mick. We are delighted to hear that you had a positive experience with our salesman, Sam Chell, and Simon Lievesley. Our team at Sytner Nottingham BMW takes great pride in providing professional and customer-focused service. We are committed to delivering a top-notch sales experience to all our customers. Thank you for choosing us and we look forward to serving you again in the future.
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Good communication and good experience.
September 27, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for taking the time to leave us a 5-star review for your experience at Sytner Nottingham BMW. We are delighted to hear that our communication met your expectations and that you had a positive overall experience with us. Our team strives to provide excellent customer service and we are glad to know that we were able to deliver that for you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Nottingham BMW.
Manipulative and dishonest sales tactics
My experience with Sytner Nottingham was very disappointing. After paying a £500 deposit on a used car, I decided not to proceed. From that point the tone changed completely: they tried every possible tactic to dissuade me from cancelling and then claimed I should pay a fee because they had moved the car between branches — something entirely under their own control.
When I insisted on a refund, the process became unnecessarily painful and unprofessional. I was told to email my bank details, then that bank transfers were “not allowed due to AML rules”, then asked to give my full card number so it could be written down and passed internally. It took repeated chasing and threats of escalation before someone from the accounts team finally called to process the refund correctly.
The whole experience felt manipulative, poorly managed, and unsafe in the way customer payment data was handled. I would strongly advise others to be cautious and get refund terms confirmed in writing before paying any deposit.
September 10, 2025
Unprompted review
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We had a great experience with Sytner…
We had a great experience with Sytner as always, we’ve brought many vehicles from them, and everytime it’s always top class service and kyron was also great he provided us with a very thorough explanation throughout the process of everything and was a genuine pleasure to deal with, thanks again Sytner bmw Nottingham and kyron!
October 3, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your kind words, Mr Johal. We are delighted to hear that you had a great experience with Sytner Nottingham BMW. Our team takes great pride in providing top-class service to all our customers, and we are glad that Kyron was able to provide you with a thorough explanation throughout the process. It is an honour to have you as a loyal customer, and we look forward to serving you again in the future. Thank you for choosing Sytner BMW Nottingham.
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Annabelle your a star
Perfect
All I can say is my wife was so happy and impressed with such a lovely experience
September 25, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your glowing review, Jeff. We are delighted to hear that your wife had such a wonderful experience at Sytner Nottingham BMW. It is our utmost priority to ensure that our customers are happy and impressed with our services. We are glad that we were able to meet your expectations and provide a perfect experience for your wife. We hope to continue delivering exceptional service and making our customers happy. Thank you for choosing Sytner Nottingham BMW.
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Excellent staff in Nottingham
Having suffered my car being declared a total loss, the staff at Sytner Nottingham were extremely helpful and attentive. The sales, administration and body shop staff all contributed and, thanks to them, I was able take delivery of a new car very quickly.
October 1, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your glowing 5-star review, Grant Robinson. We are delighted to hear that our team at Sytner Nottingham BMW provided you with exceptional service during a difficult time. Our dedicated sales, administration, and body shop staff are committed to ensuring our customers' satisfaction, and we are thrilled that we were able to assist you in getting a new car quickly. We appreciate your support and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Sytner Nottingham BMW.
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Sytner Nottingham BMW
I bought my new car through Sytner Nottingham. Daniel Rana was incredibly helpful and knowledgeable without being overly pushy. I was in no particular rush and at no point felt pressured by him. A great buying experience.
September 27, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for taking the time to share your positive experience with us, Mr Fraser. We are delighted to hear that Daniel Rana provided you with exceptional service during your car buying journey at Sytner Nottingham. Our team takes pride in delivering knowledgeable and helpful assistance without any pressure. We are honoured to have been a part of your car buying experience and we look forward to welcoming you back in the future. Thank you for choosing Sytner Nottingham BMW.
Excellent service from Daniel Rana
Excellent service from Daniel Rana, gave me the best choice and deal so much so I also got my wife to change and buy one! Hassle free experience
September 25, 2025
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for taking the time to leave us a 5-star review, Mr. Mistry. We are delighted to hear that you had an excellent experience with Daniel Rana at Sytner Nottingham BMW. Our team strives to provide hassle-free and top-notch service to all our customers, and we are thrilled that we were able to meet your expectations. It is always a pleasure to have satisfied customers like you, and we are grateful that you also recommended us to your wife. Thank you for choosing Sytner Nottingham BMW. We look forward to serving you again in the future.
Excellent customer experience
Huge thanks to Daniel Rana for the excellent service. Very professional and thorough.
From Nina
September 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your kind words. We are delighted to hear that Daniel Rana provided you with excellent service at Sytner Nottingham BMW. Our team takes great pride in being professional and thorough, and we are glad that this was reflected in your experience. We will be sure to pass along your compliments to Daniel. Thank you for choosing Sytner Nottingham BMW and we hope to see you again in the future. Best regards, Nina.
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Nicole was my contact from start to…
Nicole was my contact from start to finish. Her knowledge of the product is impeccable and very accurate.
Nicole dealt with the whole process in a professional helpful and friendly manner.
I have had BMW s for 25 plus years and this was without my best experience to date. Thank you for making it so easy and totally pleasant.Its not an easy thing to do.
September 29, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Judge, Thank you for taking the time to leave such a glowing review for Sytner Nottingham BMW. We are delighted to hear that Nicole provided you with exceptional service and made your experience with us a pleasant one. We take great pride in our knowledgeable and professional staff, and we are thrilled that Nicole's expertise and friendly approach stood out to you. We appreciate your loyalty to BMW and we look forward to continuing to provide you with the best experience possible. Best regards, Sytner Nottingham BMW
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The whole experience was very positive
The whole experience was very positive, easy and friendly.
The young sales guy Kyron Powell was excellent with just the perfect balance of enthusiasm, knowledge and trust. I wish him all the best in his new role.
I am delighted with the car
September 27, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for taking the time to leave such a positive review, Patrick. We are thrilled to hear that your experience at Sytner Nottingham BMW was easy and friendly. It's great to know that Kyron Powell provided you with excellent service, showcasing the perfect balance of enthusiasm, knowledge, and trust. We are proud to have him on our team and we will make sure to pass on your well wishes for his new role. We are delighted that you are happy with your new car and we hope to see you again in the future. Thank you for choosing Sytner Nottingham BMW.
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Fabulous service from fabulous people
Fabulous service from fabulous people, Gary Lott who handles Alpina couldn’t do enough to make the experience amazing,l
September 27, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your kind words, Richard. We are delighted to hear that you had a fabulous experience at Sytner Nottingham BMW. Our team takes great pride in providing exceptional service to our customers, and we are thrilled that Gary Lott, who handles Alpina, went above and beyond to make your experience amazing. We strive to deliver the best possible service to all our customers, and we are honoured to have earned your 5-star review. Thank you for choosing Sytner Nottingham BMW.
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Highly Professional
Very efficient, very responsive.
Highly recommend for a totally professional experience and service.
September 25, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for your glowing 5-star review, John! We are delighted to hear that you had an efficient and responsive experience at Sytner Nottingham BMW. Our team takes great pride in providing a professional service to our valued customers. We are thrilled to have earned your recommendation and we will continue to strive for excellence in all aspects of our dealership. Thank you for choosing Sytner Nottingham BMW and we look forward to serving you again in the future.
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Great experience
On arrival we were made to feel at home. Nicole our salesperson was absolutley great and professional and was helpful during thentime there
September 23, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for taking the time to leave us a 5-star review, R Bhogal. We are delighted to hear that you felt at home upon arrival at Sytner Nottingham BMW. Our team takes great pride in providing a professional and helpful experience for our customers, and we are pleased to hear that Nicole was able to assist you during your visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Nottingham BMW.
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Fantastic experience & no pressure
Fantastic experience from start to finish, no pressure to buy, couple of test drives at Nottm BMW on X5’s both a diesel & a hybrid, then went for a X5 50e. Excellent PX on my X6, gave me best price first, rather than having to negotiate hard. Car was immaculate when I picked it up, followed by a full handover presentation. I was looked after by Matt, Scott & Adam what a top team 👍😀 it was a pleasure all the way through. Defiantly I would recommend Sytner Nottm to any one who wants a quality BMW.
September 19, 2025
Reply from Sytner Group - Sytner Nottingham BMW
Thank you for taking the time to share your experience at Sytner Nottingham BMW. We are delighted to hear that you had a fantastic experience from start to finish. Our team takes pride in providing a pressure-free environment and ensuring our customers have a thorough understanding of their chosen vehicle. We are pleased to hear that you were impressed with the immaculate condition of your X5 50e and the full handover presentation. We appreciate your recommendation and look forward to welcoming you back in the future.
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