Invited
Went into for a service and still got the service reminder flashing at me. After another visit this issue was still not resolved. I have lost count how many time i have been asked to log out of my... See more
Company replied
Location
Switch locationBirmingham Road, Allesley, Coventry, West Midlands, CV5 9GY Allesley, England, GB
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Invited
THE SERVICE AND HELP WAS EXEMPLARY. Nathan Baylis for the sales, is without the finest car salesman I have encountered in 70years and Simon Evans- Cook made my purchase perfect. Your team at Co... See more
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Invited
All the staff that dealt with me were great. Started with Anthony who was great & professional whilst being in the middle of moving sites. Then Leanne looked after me who was brilliant, was helpfu... See more
Company replied
Great service yet again. I have just visited Sytner Jaguar Coventry for a security update on my XE. Excellent service on arrival from Lynsey in Service who also kept me updated on progress throughout... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Birmingham Road, Allesley, Coventry, West Midlands, CV5 9GY, Allesley, England, United Kingdom
- 024 7667 2999
4.5
Excellent
511 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
Invited
Well handled
Nathan and Leanne made every effort to get us to a mutually-agreeable deal, without once making me feel like I was being a pain in the proverbial.
October 10, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Dominic, Thank you so much for your kind words for Sytner Jaguar Coventry. I amreally pleased to hear that Nathan and Leanne delivered such a great service and were able to support you in reaching the desired outcome. We always aim to make our customers feel valued and never pressured. If there's anything more we can do for you, please don’t hesitate to reach out. Warm regards Oliver Mann, Head of Business
Invited
Excellent Professional Service Quality…
Excellent Professional Service Quality with Empathy
September 21, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Dr Connor, Thank you so much for your kind words and thoughtful feedback for Sytner Jaguar Coventry. We are truly grateful you took the time to share your experience. It's incredibly rewarding to know that it made a positive difference for you. If there's anything more we can do to support you, please don’t hesitate to reach out. Best regards Oliver Mann, Head of Business
Invited
THE SERVICE AND HELP WAS EXEMPLARY.
THE SERVICE AND HELP WAS EXEMPLARY.
Nathan Baylis for the sales, is without the finest car salesman I have encountered in 70years and Simon
Evans- Cook made my purchase perfect.
Your team at Coventry could not be bettered.
September 17, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning William, Wow what an amazing feedback to receive for Sytner Jaguar Coventry. I am absolutely delighted to hear that Nathan and Simon made such an impression. That is high praise indeed for Nathan and he will be buzzing with pride. Simon and the team will also be thrilled to know they played a part in making the experience so good. We’re so grateful you chose us, and we’re here anytime you need us again. Kind regards Oliver Mann, Head of Business
From disappointed to happy
Previously disappointed with the poor cosmetic quality of several Jaguar approved F type convertibles I had seen I contacted Callum Scott at Sytner Coventry and unloaded my frustration.
His response was to shoot an extended video of the 2022 car I was interested in. He promptly followed this up with answers to 20 emailed questions including service history, HPI checks and a copy of the 165 Jaguar approved check list.
Had I detected even a hint of BS or obfuscation at this stage I would not have committed to a 800 mile round trip.
On arrival at the dealership nothing was too much trouble and after my 3 page checklist and road test were completed with Callum the car turned out to be exactly as described.
In summary: Product is part of the buying experience but so is emotion and both have to be right. Sytner Coventry aced it on both counts.
May 29, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Margaret, Thank you for taking the time to leave us such a glowing review for Sytner Jaguar Coventry. I am delighted to hear that Callum provided you with an exceptional service and addressed all your concerns and I will be sure to pass on your feedback to him. We understand the importance of both product quality and emotional satisfaction in the buying experience, and I am pleased to hear that we exceeded your expectations in both aspects. We appreciate your trust in us and hope to continue providing you with top-notch service in the future. Kind regards Oliver Mann, Head of Business
Invited
Excellent Service
I recently purchased a car from Jaguar Land Rover Coventry. My customer experience from start to finish was excellent, thanks to the help of Anwar Hussain who was extremely knowledgeable about the model I purchased. Anwar was consistently responsive and prompt in all our communications (email and phone) prior to my purchase. It has been two weeks since I bought my car and Anwar has been in contact twice to ensure everything is okay and help with any aftercare assistance I may need - which is greatly appreciated.
I would not hesitate to recommend Jaguar Coventry and 10/10 to Anwar!
March 21, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Mr Francis, Thank you for taking the time to leave such a positive review for Sytner Jaguar Coventry. I am delighted to hear that you received a great experience and that Anwar provided you with an exceptional service. We appreciate your recommendation, and I will be sure to pass on your kind words to Anwar. Kind regards Oliver Mann, Head of Business
Just to inform u that you have staff in…
Just to inform u that you have staff in your coventry who work night shift... you got to.be careful of them. I'm.sure you know who I am.speaking about. He comes in at 9pm.and never works
March 4, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Morning Prajna. Thank you for bringing this matter to our attention and I will investigate and take the necessary steps to ensure a satisfactory outcome. Kind regards Oliver Mann, Head of Business
Every member of staff you interact with…
Every member of staff you interact with are so helpful and polite.
Sharon, the host, whilst waiting for our cars to be serviced was very welcoming and attentive. Thirsty, no problem, hungry I've got you.
March 3, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Sharon. Thank you for your kind words. We are delighted to hear that you had a positive experience at Sytner Jaguar Coventry. Our team takes great pride in providing an exceptional service to our customers, and I am happy that you felt so welcome. We appreciate your recognition and look forward to welcoming you back in the future. Kind regards Oliver Mann, Head of Business
Verified
Sytner JLR Coventry - best in class!
If you looking for a new Land Rover then the only place you need to go is Sytner JLR in Coventry. A wonderfully polite sales team, attentive to your needs and extremely knowledgeable and understanding of your requirements. I was looked after by Nathan Bayliss who was exceptionally throughout my purchase, whilst Leanne Richards played a massive part in delivering all the information, vehicle videos prior to my visit. Can't speak highly enough of this Sytner branch and will definitely be heading back for my next upgrade...
February 13, 2025
Reply from Sytner Group - Sytner Jaguar Coventry
Good Afternoon Martin, Thank you for your glowing review and five-stars. I am delighted to hear that you had a positive experience at Sytner Jaguar Coventry. Our team takes great pride in providing an exceptional service and I am pleased to hear that Nathan and Leanne were able to meet your expectations, I will be sure to pass on your comments. We appreciate your support and look forward to seeing you again in the future. Best regards Oliver Mann, Head of Business
My experience!
On delivering my I-Pace on 6/1/2025 into Sytner Jaguar Coventry for a routine second service where I was greeted by Sanjay who guided me me through the paperwork procedures. He then showed me to my hire car which he had organised on my behalf a nice new Evoque to drive for the day. On receiving a call later that day saying my I-pace was finish and ready for collection, on arrival at the dealership there was another pleasant surprise awaiting me my car was sparkling from a complimentary clean .
This young man Sanjay was a true professional in the making he really couldn't of gave me a more attentive service. I would highly recommend anyone in need of any car maintenance work doing in using this Sytner Dealership they defiantly made my day a very pleasant experience.
Keep up the good work Sanjay!
Kindest Regards
Mr Ryan
January 6, 2025
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr. Ryan. Thank you for taking the time to leave such a glowing review. I am delighted to hear that you had a positive experience during your recent visit. It is wonderful to know that Sanjay provided you with excellent customer service and made sure your needs were met. We are proud to have him as a part of our team and I will be sure to pass on your kind words to him. Thank you for choosing Sytner JLR Coventry and we look forward to welcoming you back in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Great service received
What a great service I received from the whole team today. Here on holiday from Cornwall and encountered a small issue with the coolant cap. The team sorted this out for me. I am so grateful to all those I dealt with today. What absolute stars.
October 29, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Ms McGinlay. Thank you for taking the time to leave us a 5-star review. I am pleased to hear that the team could assist and you were able to continue with your holiday. Your words mean a lot to us and we hope to have the opportunity to serve you again in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Great service yet again
Great service yet again. I have just visited Sytner Jaguar Coventry for a security update on my XE. Excellent service on arrival from Lynsey in Service who also kept me updated on progress throughout. Lynsey is very customer focussed and professional. I waited in the designated waiting area and Sharyn was really friendly and looked after everybody waiting really nicely. The time went very quickly and my car was presented back to me sparkling clean. Great service. Well done to the whole team involved in the work on my car including the 'back room' people, great job. I can highly recommend this dealership.
Philip Jeary
October 1, 2024
Unprompted review
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Jeary. Thank you for your glowing five-star review. I am delighted to hear that Lynsey and the team provided you with exceptional care and professionalism during your visit. We strive to make every experience at Sytner JLR Coventry a positive one, and we are grateful for your recognition of our efforts. I will be sure to pass along your kind words to Lynsey, Sharyn and the rest of our team. We appreciate your recommendation and look forward to serving you again in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Invited
The car was collected early in the…
The car was collected early in the morning and returned the same day . It looked immaculate.
June 28, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Horsman. Thank you for your positive review. I am delighted to hear that you had a great experience and look forward to serving you again in the future. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Invited
PURCHASE OF USED F PACE
Everything went smoothly to plan, much helped by Harry Nottage and particularly Kevin Scott who put himself out to arrange a test drive which suited our timing.
June 8, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Dear Mr Beale, Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your experience at Sytner Jaguar Coventry went smoothly and that our team, especially Harry Nottage and Kevin Scott, were able to assist you in finding the perfect test drive that fit your schedule. We appreciate your kind words and look forward to serving you again in the future. Kindest Regards, Shane Farmer, Head of Sales, Sytner JLR Coventry
Invited
Great Service!
Great Service!! Kevin was very helpful and provided a great detail of information which made the process a seamless and rather enjoyable experience
May 24, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Hoy, Thank you for your review and five-stars. I am pleased to hear that Kevin delivered such a great experience for you. I hope that you are enjoying your new car and that you will continue to choose Sytner JLR Coventry for all your future needs. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Invited
Just Average
I feel that your service department is just average. They never put themselves out and expect you to wait far too long for alternative transport
May 10, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good afternoon Mr Higgins. I can understand your frustration and apologise for any inconvenience caused. I believe you are booked back in with us in June and I hope can we use this opportunity to deliver a positive experience and turn the 3- stars in to a five. Thank you for taking the time to leave some feedback and if can assist further, please do not hesitate to contact me at craigbales@sytner.co.uk. Kind regards. Craig Bales, Service Manager, Sytner JLR Coventry.
Invited
Jaguar F type service
Upon arrival dealt with promptly and professionally, work all carried out to complete satisfaction and on time.
April 23, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Lowen, Thank you for your kind words and five-stars. I am delighted to hear that you had a great experience. We strive to provide the highest level of customer service and it is great to hear that we have achieved this for you. We look forward to welcoming you back in the future. Kind regards Oliver Mann, Head of Business, Sytner Jaguar Coventry.
Invited
Excellent Service
Nathan Bayliss was excellent throughout the process sourcing us our perfect used F-Pace vehicle and was extremely helpful, informative and very communicative throughout - thank you!!!
April 2, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Mr Pugh. Thank you for your kind words and five-star review. I am delighted to hear that you had a great experience with Nathan. We are proud to have such a dedicated and passionate team member who is committed to providing the best customer experience. I will be sure to pass on your feedback and I hope that you enjoy your new car. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Invited
Approved f type from a Landrover Garage
The sales executive was good but I got the impression that he was under pressure to sell especially at the early stages of sale. Buying an f type at a Landrover specialist garage was generally not as good an experience as I have had previously when purchasing at Jaguar garage (could be down to lack of detailed knowledge of Jaguar vehicles). Having paid £50k for the car I did not like being pressured to buy paintwork protection and paintwork repair subscriptions. The garage is nice, well laid out and in general staff were very pleasant and courteous. There was no handover pack everything on line, no vehicle manual, again on line. What happens when you need it and there is no reception?. Sales executive was helpful throughout the sale through to handover which took one week. Now two weeks since handover and still waiting for warranty and breakdown cover details.
Update on 30th April. Now 7 weeks since handover of the car despite more than one reminder I still have not received warranty or vehicle breakdown information.
March 12, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning, thank you for taking the time to leave a review. Feedback is always greatly received as we strive to provide the best customer service, so please accept my apologies that your experience was not as good as your previous visit and if we can assist in anyway, please do not hesitate to get in touch. We will ensure that your warranty and breakdown cover details are sent to you as soon as possible. Thank you for choosing Sytner Jaguar Coventry and I hope that you enjoy your new car. Kind regards, Oliver Mann - Head of Business
Invited
Very helpfull and knowledgeable staff.
February 26, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning. Thank you for your kind words about our staff. We are committed to ensuring that all our customers have a positive experience when they visit us and I am happy that you were satisfied with the service you received. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
Invited
Excellent Service!
I was recommended by a friend to come and see Nathan and he didn't disappoint! The whole experience was friendly and informative as well as extremely professional.
Will be recommending Nathan and the dealership to friends - thank you!
March 3, 2024
Reply from Sytner Group - Sytner Jaguar Coventry
Good morning Miss Clarke. Thank you for your kind words and five-star review. I am delighted to hear that you had a great experience with Nathan, we are proud to have such a dedicated and passionate team member who is committed to providing the best customer experience and I will be sure to pass on your feedback. I hope that you enjoy your new car. Kind regards Oliver Mann, Head of Business, Sytner JLR Coventry.
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