Starlight Packaging Reviews 2,536

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to delivering high-quality products, with many highlighting the excellent quality of the packaging and kitchen materials available. Consumers appreciate the competitive pricing and the speed of delivery, often receiving their orders faster than expected. People also value the exceptional customer service, noting the staff's helpfulness, responsiveness, and friendly attitude. Reviewers feel like valued members, with their queries handled professionally and with kindness. The company is highly recommended for its ability to meet the needs of small businesses, offering a wide range of products at good prices and efficient service.

Based on these reviews

Rated 5 out of 5 stars
Verified

Your speed to dispatch was great. Unfortunately the box was damaged so I can't reuse it but it may be the fault of the delivery company - Evri.

Company replied

Rated 5 out of 5 stars

Never ordered before, but was fantastic customer service.. Evri had lost my parcel, on contacting the company they quickly dispatched me another parcel.. which arrived swiftly.. have since ordered aga... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing company , really good prices , thousands of products and quick delivery. Will always use

Company replied

Rated 5 out of 5 stars
Verified

Brilliant service from a brilliant firm, can’t fault loll she’s a credit to the business….

Company replied

Rated 5 out of 5 stars
Verified

100% best quality 👌 best service pleasure to buy again 👍 Sorry don't want to be verified buyer due to give details thi corrupt gov who spying what you shitting out ☝ maybe peoples don't ma... See more

Company replied

Rated 5 out of 5 stars
Verified

Starlight went above and beyond. Their order cut off time is 1.30. I placed my order at 1.50 on a Friday and paid for express delivery expecting my delivery for Tuesday/Wednesday. I did add a note to... See more

Company replied

Rated 5 out of 5 stars

The humanity in the sale on the telephone has been the thing that incites me to repeat custom with this seller- their products are of reasonable price and absolutely excellent price if they have any... See more

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Rated 5 out of 5 stars
Verified

I absolutely loved the fact that we get the sizes and measurements along side a full description which is very helpful when shopping online . I also loved the fact that the app is easy to navigate and... See more

Company replied

Rated 5 out of 5 stars
Verified

It is a true test of a company when things go wrong: we had a delivery problem, which we tried to sort out with EVRI for several days. When we alerted Starlight they responded immediately, and resent... See more

Company replied

Rated 3 out of 5 stars
Verified

Bought heat protective gloves which appeared to be the same as many other people are selling and they had them on offer, however I didn't spot that these were unlined and most gloves of this type are... See more

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Rated 5 out of 5 stars
Verified

I had a problem with dishes, not fit for the purpose I needed (ovenproof) Money refunded and alternative suggested, with samples to try. Perfect so I ordered those. Told to keep originals if I could f... See more

Company replied

Rated 4 out of 5 stars

This product ( Tena Flex Maxi - medium) is much better than the previous product we used ( Tena Flex Super - L and XL). The Maxi ones retain much more moisture as they are much thicker than the latte... See more

Company replied

Rated 3 out of 5 stars
Verified

Ordering fine, thought i was ordering a large family trifle bowl & was alot smaller, more for 2 ppl. They were alot smaller than thought, so will have to be put away till need for a party or somethin... See more

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Rated 5 out of 5 stars
Verified

Really like this company. I'm a small business so often struggle to find a packaging company who offers a good price on low quantities and a good range so I can order everything in one place. Starligh... See more

Company replied

Rated 4 out of 5 stars
Verified

After a failed start with our first order this one they got right. Exactly as advertised and delivered on time. It’s a 5 star service. Every company, bar none, can experience issues. It’s important th... See more

Company replied

Rated 5 out of 5 stars

The packaging from Starlight has been great, always ships quickly and the customer service has been fab with speedy replies.

Company replied

Rated 4 out of 5 stars
Verified

Arrived quickly and was exactly as expected. Only issue was it was less than £10 worth of pizza box cardboard but Yodel refused to leave the package in my “safe place” porch! Unhelpful!

Company replied

Rated 5 out of 5 stars

Quality products Decent price and very fast delivery. Can’t beat their quality and customer service is amazing. Always responsive. Great job guys Keep it up.

Company replied

Rated 4 out of 5 stars
Verified

Communication was ok but better updates on shipping would of been nicer. Everything went straight forward and I received my order with no issues. I just like constant updates.

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Rated 5 out of 5 stars
Verified

They have always gone out of their way to accomodate my needs or given help when needed.this company needs good recognition as it deserves it!!!

Company replied

Rated 4 out of 5 stars
Verified

The products were all fine, it was just disappointing that the delivery took a week from ordering. I tried emailing to get a new login to access the tracking info but I never received anything.

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Rated 5 out of 5 stars
Verified

As well as good value for money and excellent quality products delivery of my goods was so quick I received it sooner than expected 5 gold stars from me

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Rated 4 out of 5 stars

Quick delievery and products were well packaged. I order some plastic jars, they were good quality and a great size. The only downfall was that the jars weee meant to be crystal clear but the have... See more

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Rated 5 out of 5 stars
Verified

I’m sure you did great but it would be much more beneficial to you if you mentioned which item you’d like me to ve review as I get lots of parcels delivered

Company replied

Rated 5 out of 5 stars
Verified

The Order was placed and was processed immediately. I received the top quality goods really quickly. I can't fault the service or the product. I highly recommend this company. I would have given t... See more

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Rated 5 out of 5 stars
Verified

Molly was really helpful, got exactly what I wanted will definitely be using this company again.

Company replied

Rated 5 out of 5 stars
Verified

Great value for money, struggle to find these sizes of flan dishes anywhere. Fast delivery and excellent product. Reliable company

Company replied

Rated 5 out of 5 stars
Verified

My goods came at the right time and they were just as I had expected. A sister recommended Starlight Packaging to me and I highly recommend them to anyone in need of food packaging.

Company replied

Rated 5 out of 5 stars
Verified

Starlight Product’s Whole Chicken Container is perfect for those who want a high-quality, convenient option for meal prep. Highly recommend!

Company replied

Rated 5 out of 5 stars
Verified

Found the perfect boxes with inserts and window and a really great price. Delivery was really fast and the boxes are great quality. Will definitely be ordering again.

Company replied

Rated 5 out of 5 stars

Great quality, fast delivery,price good. Have bought from them before and l was always satisfied with the product l bought.

Company replied

Rated 5 out of 5 stars
Verified

From ordering a receiving the items was excellent ordered lid containers got updates of delivery and when it was delivered. Just want to say that the quality of the item I ordered is 100% They are ver... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery and the only place I found the item I was looking for at a super reasonable price. I will definitely use again and would 100% recommend to anyone.

Company replied

Rated 5 out of 5 stars

Very helpful staff, exceptionally quick delivery and great priced products. Nothing not to like

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Rated 5 out of 5 stars
Verified

Genuine Come very fast. Would recommend if your ok with waiting about 3 days not expensive delivery

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Rated 5 out of 5 stars
Verified

Good quality products at a competitive price, delivered quickly. Everything a small business needs. I have not had any problems

Company replied

Rated 5 out of 5 stars
Verified

The young delivery person was very cheerful and took the time to hand the parcel to me, rather than me having to pick it up from the ground. A very kind gesture.

Company replied

Rated 5 out of 5 stars
Verified

Love this company, always has what we need, easy website, fast postage, quality had always been a1,

Company replied

Rated 5 out of 5 stars

Good place to buy packaging and kitchen materials for food business. Always delivered next day and good quality at reasonable price.

Company replied

Rated 5 out of 5 stars

Fast shipping and good quality. My orders always come securely packaged and in time.

Company replied

Rated 5 out of 5 stars

The customer service is exceptional—always helpful and welcoming. The team makes you feel like part of the family, responding to queries with kindness and professionalism. There is a particular lady w... See more

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Rated 5 out of 5 stars
Verified

The bags are strong and sturdy enough to carry food etc. Bought for my prepper box for toilet waste. Our water supply was cut off last November, we were without water for a few days.

Company replied

Rated 5 out of 5 stars
Verified

Boxes well made although, some where hard to close, and some had loose transparent windows, but good for the price

Company replied

Rated 5 out of 5 stars
Verified

I order the same foil flan cases every 3 months - just what I need for my quiches!

Company replied

Rated 5 out of 5 stars
Verified

Quick felivery well packed and exactly as I'd hoped

Company replied

Rated 5 out of 5 stars

Absolutely outstanding customer service. Went over and beyond helping me, can not recommend them highly enough. As for contacting them, persevere or leave a message it worked for me. I was overwhel... See more

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Company details

  1. Packaging Supply Store

About Starlight Packaging

Written by the company

Starlight Packaging has been doing business for over 10 years.

We provide a wide range of products that companies or individuals in the food industry would want and need.

We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.

Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products

We sell all over the UK with nationwide delivery.

Also sell internationally to Europe and USA as well as rest of the world.

UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company , really good prices , thousands of products and quick delivery.
Will always use

September 23, 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Anne,

Thank you very much for the 5 stars!

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery. Quality very good. Will order again

October 1, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

Thank you very much for the 5 stars!

Rated 1 out of 5 stars
Verified

Wrong item sent

Wrong item sent - again!

September 30, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Mary,

We are sad to see the low stars and to hear you have been sent the wrong item. Our customer service team have replied to your email asking to provide images of the item, if you could kindly reply at your earliest convenience so we can get this resolve for you.

Rated 5 out of 5 stars
Verified

Easy to order

Easy to order, and fast delivery, would recommend.

September 29, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

Thank you very much for the 5 stars!

Rated 5 out of 5 stars
Verified

Speed and quality

Your speed to dispatch was great. Unfortunately the box was damaged so I can't reuse it but it may be the fault of the delivery company - Evri.

September 28, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

Thank you for the 5 stars!

Rated 1 out of 5 stars

Not Christmas red, wrong colour

I bought misprinted upside down mince pie boxes, they are described as Christmas colours supposed to be red and white, but they are a yucky brown not red.
Edit: photo sent as requested, with the red stickers you included and a reel of Christmas red ribbon next to boxes, which shows the boxes are light brown not red.

September 10, 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Sadie,

We are sad to see the low stars. Could you please email us an image of the boxes to sales@starlightpackaging.co.uk as we only stock red Christmas boxes not brown. The images on the website are taken of the actual boxes we have in stock.

Rated 5 out of 5 stars

Fantastic customer service

Never ordered before, but was fantastic customer service.. Evri had lost my parcel, on contacting the company they quickly dispatched me another parcel.. which arrived swiftly.. have since ordered again and will keep ordering.

August 23, 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

Thank you very much for the 5 stars! We are very happy to hear our customer service team resolved this issue promptly and thank you for being a returning customer after the issue with the courier.

Rated 5 out of 5 stars

Great customer service

The packaging from Starlight has been great, always ships quickly and the customer service has been fab with speedy replies.

February 2, 2025
Unprompted review
Starlight Packaging logo

Reply from Starlight Packaging

Hello Jenny,

Thank you so much for the 5 stars! We are glad to hear you were impressed with our service.

Rated 5 out of 5 stars
Verified

Molly was really helpful

Molly was really helpful, got exactly what I wanted will definitely be using this company again.

August 28, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Diane,

We are very happy to hear our team were helpful, thank you for the 5 stars!

Rated 1 out of 5 stars
Verified

Didn’t receive my order.

Didn’t receive my order.

August 27, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello Susi,
We still have not received a reply from you regarding this order 18/09. If you could please reply to our emails as we need more contact information from you in order for us to ship outside the UK.

Hello Susi,

As your order is going abroad, the shipping fee has not been paid and there was no phone number stated and this is a mandatory requirement for orders being shipped outside the UK. if you could please contact us at sales@starlightpackaging.co.uk to provide this information. Thank you

Rated 5 out of 5 stars
Verified

Great customer service

August 26, 2025
Starlight Packaging logo

Reply from Starlight Packaging

Hello,

We are happy to hear you were impressed with our service, thank you very much for the 5 stars!

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