The best experience I’ve ever had purchasing a designer item online. Not only did my bag arrive to the UK extremely promptly, but the packaging also surpassed all expectations. The bag was protectivel... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
There is absolutely nothing negative to say . Every time i purchase something from this store is more than an enjoyable experience. Such a smooth experience from the moment you buy till you receive t... See more
Company replied
Verified
I was sceptical about ordering from here as I’ve never used this site before. Wasn’t sure if the item would be authentic or if it would arrive in decent time. I was pleasantly surprised and had nothin... See more
Company replied
Great experience! Not only the selection of brands and deals are good but also outstanding customer services. All merchandise ships very quickly. I purchased from Spinnaker Boutique multiple times t... See more
Company replied
Great online shopping experience. I have bought designer shoes there before. Fast delivery and friendly costumer service. This webshop makes shopping fun. Often offers brands and models that are impos... See more
Company replied
Verified
Hey there! So, I recently ordered something from you and I just wanted to say thanks for the quick delivery and great customer service. Everything was perfect, except for one thing: UPS. They were awf... See more
Company replied
Verified
Nice selection, great service,very fast delivery. The only pity is that when buying online, customs duties are not included for a non-EU country. Anyway, I always like to visit the Spinnaker Boutique... See more
Company replied
Verified
The boutique offers a nice selection of fashion according to my taste and presents articles which others do not have. The ordered goods arrived quickly and well packed. I never sent back any article,... See more
Company replied
Verified
It was my first time shopping at the spinnaker boutique and the experience was great!!! I received my package sooner than expected. The package was very carefully wrapped, the packaging was amazing!!... See more
Company replied
Verified
It was my first experience with ordering on Spinnaker Boutique and it was perfect. I have passed the boutique information on to acquaintances. My order arrived really fast to the Los Angeles area on... See more
Company replied
Verified
Wow.... just wow....amazing a prompt customer service! Kind and so refreshing to talk with a human who was so helpful and understanding. I had an issue resolved within 24hrs and was kept in the loop a... See more
Company replied
Verified
Lucked out finding a pair of Jimmy Choo espadrilles in my size (sold out everywhere) and at a fantastic price. Arrived days later exactly as ordered and fit perfectly! New devoted customer. Yay!
Company replied
Verified
Terrific Service! Found exactly the dress I was looking for (sold out at Neiman Marcus) and Spinnaker sent it to me promptly, great delivery, and actually slightly less expensive than N.M. I am very... See more
Delivery is taking too long. I ordered clothes for almost 5‘000.-€, customer center isn‘t able to tell after 9 days when they will ship the parcel. I‘m disappointed. Last delivery was very quick. I do... See more
Company replied
I ordered a Ferragamo bag from spinnaker boutique online and the staff went above and beyond answered all of my emails and requests and more importantly a hassle free international shipping with dhl.... See more
Company replied
Verified
Great discounts on quality items. Their range might not be huge but if they have what you want it arrives briskly + with good DHL tracking, and is authentic beautiful item.
Company replied
Verified
This is my second handbag I've purchased from Spinnaker and both times I've been very happy with their products and service. My first purchase was in their Portofino boutique, and the second one was o... See more
Company replied
Verified
Great price - the shoes I got were on sale and I saved 50% - even with shipping to the US. The shoes came fast. If you are ordering from the United States - Be sure to do your research beforehand -... See more
Verified
Spinnaker’s boutique is amazing! Love the coat we bought for our son! Quick delivery, presented in a beautiful box all wrapped up nicely! We will definitely purchase from here again!
Company replied
Verified
I purchased a D&G bag brand new. I received it extremely fast. The bag was packaged really nice. The bag is super cute and I love it. Tags attached so it is a new bag, but the chainlink was brok... See more
Company replied
Verified
Love shopping at Spinnaker Boutique! Great selection, excellent customer care and good prices. My favorite place for best Prada pieces. Thank you!
Company replied
Verified
Fast delivery. Authentic. Really like the fact that they actually have brink n mortar boutiques all over Italy. Validates authenticity n the quality of the products.
Company replied
Verified
Great customer service! I ordered a pair of sandals which were shipped to me very quickly even though they were delayed two days. they arrived in five business days and I was very pleased that t... See more
Verified
"The delivery of the orders was very fast, and when I had to return a product, the response was very quick and the refund as well."
Company replied
Verified
The reduced price made my decision easy. The delivery time was not too long. After contacting the shop I got an answer immediately. All in all I am very satisfied with this shop.
Verified
I had a great experience with my recent purchase. The delivery was incredibly fast, which I really appreciated. Unfortunately, I ordered the wrong size, so I had to contact the customer service team f... See more
Company replied
Verified
I Got a pair of DR Martins for my daughter they where 170.00 everywhere else got them for 106.00 with delivery and the delivery was super quick will be buying more from this boutique again superb comp... See more
Company replied
Verified
First time buying from this store so I was a bit nervous but it did not disappoint! Shipping was fast, the boots I purchased authentic and gorgeous! Would definitely buy again. Thank you
Company replied
This was my first time purchasing from Spinnaker Boutique. I bought a luxury handbag. It was competitively priced (I used shopstyle.com to comparison shop) and used a coupon code for first time custom... See more
Company replied
Excellent Customer Service Excellent Customer Service, attention to details, politeness quick delivery,sounds a minor thing, but loved the little card with the delivery, thank you! :-) (ps. delivery... See more
Company replied
Verified
It’s my third purchase with Spinnaker Boutique. I’m in The US and I always get my purchases within 3 business days. Their packaging is beautiful and I am always happy with my purchases.
Company replied
Verified
Everything was excellent. Price was phenomenal, it was the best discount I could find on this fendi bag and I had my order in 2 days. Would recommend spinnaker boutique 100% and will be shopping again... See more
Verified
I was so impressed with how quick I received my order. This item came from Italy to my front door in New Jersey USA in 2 days packed in a beautiful reusable box. Thank you Spinnaker boutique.
Company replied
Verified
To long delivery time, taken my review seriously. When that said, i’m very pleased with the product, the presentation and how it was packed. Very proffetional
Company replied
Verified
Got my bag at a good price Comparing to local boutique and delivery was super fast. Thank u and will definitely order again .
Company replied
Verified
It was amazing being able to purchase a handbag for $100 cheaper than you could purchase it on any site based in the US and it shipped to me within days.
Company replied
Verified
Service was a good as the fashion they carry - excellent. Returns were easy and shipping is fast.
Company replied
Verified
Wonderful selection of this season men’s and women’s luxury fashion with some of the best prices available. Their customer service is very good with assisting on orders and returns.
Company replied
Verified
the best, I ordered online before and then had to visit when I was in Portofino. I continue to purchase from them for heir amazing service
Company replied
Verified
As always, Everything was so good, my number one favourite boutique and site for online shopping!! With Love from Azerbaijan, Baku!!🥳🥰🫠🫶🫶🫶🍀
Company replied
Verified
Great selection of designer brands and fantastic prices and customer service. I have shopped with Spinnaker for over 4 years now. Every experience is a trust worthy experience.
Company replied
Verified
Always perfect . No 1 source for int. Designer shopping. Love Spinnaker boutiques and it’s fabulous team !
Company replied
Verified
Spinnaker continues to be my favorite online retailer. Their inventory, fast shipping, and well packaged items make them my first choice when shopping online.
Company replied
Verified
I am so happy with my purchase from Spinnaker! Not only I did I buy the latest styles, but with a good sale as well, which is their reward for being a loyal customer!
Company replied
Verified
Everything was perfect, very fast shipping and very well presented. Excellent product purchased.
Company replied
Verified
They were great: super quick delivery from Italy to Spain, great packing and a cute thank you note. They take care of every single detail :)
Company replied
Verified
Great pricing and quick delivery/services Top choice!
Company replied
Verified
Great customer service and quick shipping time
Company replied
Verified
Great shop with excellent service
Company replied
Company details
Written by the company
The first Spinnaker boutique was opened in 1976 in Alassio by Lorenza Betti. Today Spinnaker represents one of the most fashionable names in Italian luxury retail. At Spinnaker, curiosity, imagination, creativity and experience are merged into one expression of luxury fashion. Our boutiques in Sanremo, Alassio, Portofino and Santa Margherita Ligure are the stage where fashion is the guest of honor. Style evolves and renews itself through time but the best designers remain recognizable for their refined expressions of taste and elegance. Spinnaker Boutique, your new luxury shopping experience.
Contact info
Via Amedei, 2, 20123, Milano, Italy
- 0182586202
- info@spinnakerboutique.it
- www.spinnakerboutique.com
4.8
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
30 euros of robbery for shipping and returning process
Charging 15 euros for so-called express shipping which took actually 4 days at the end and not giving an opportunity for standard shipping option. Plus, to charge 15 euros more for return is a classical fraud and robbery. This never happened to me with any of those famous online selling platforms such as MyTheresa, Net-a-Porter, Farfetch. Simply said - outrageous. I gave 30 euros for nothing. Returning should be and it is always for free if it is within returning time period. And when it comes to charging clients for express shipping which actually doesn’t exist plus not giving an option to choose in between standard and express shipping is also a fraud. So, my advice to everyone, stay away from this unprofessional company. I would add on this review - this company was demanding from me to remove a review even though I have screenshots of the online purchase process where it is visible that there is no difference in between standard and express shipping - stated: 2 -4 working days after shipping confirmation email except the big price difference which is respectively:
standard - 15 euros (total exaggeration already)
express - 25 euros (total craziness)
Nonetheless, asking for covering of returning costs is precedant of all precedants: if your size isn’t correct you are paying again 15 euros to send the item back (nowhere to be seen or experienced so far). If you in explanation (comment) box emphasize that there is some other issue you are still charged 15 euros. So, as I mentioned above, stay away from this fraudulent company which is now offering me for free standard delivery for he next purchase (in order to delete my comment) and that speaks about itself too. It is a pitty that pics are not possible to be submitted in order to prove all above but go and check on the website, try to order something, put it in the basket, go on payment and then you will see their infamous rule of standard/express shipping of 2-4 working days. Net-a-Porter charges for same day delivery 19 euros and others 12- 19 euros too and it really is next day delivery and if it is not the case they return the money for express shipping (MyTheresa) plus they give a gift card as a gesture of appreciation and for us to stay satisfy and loyal to the company. This company is far from anything like this. They can only dream about it….Client service - zero points!
September 17, 2025
Reply from spinnakerboutique.com
Dear customer, thank you for your feedback. We’re sorry to hear about your dissatisfaction, and we’d like to take this opportunity to clarify a few important points.
As clearly indicated on our website, for your country, the STANDARD shipping option is available at a cost of €15, while the EXPRESS shipping option is priced at €25. Your order was delivered in 4 days, fully within the estimated delivery window for the STANDARD service that you selected and paid for.
If you wished to receive your order sooner, you could have selected the EXPRESS shipping option during checkout.
Regarding your return, we’d like to remind you that the €15 return shipping fee for your Country is also clearly stated in our Returns Policy, which is always available on our website. Moreover, during the checkout process, all customers are asked to confirm that they have read and accepted our Terms and Conditions and Policies, which include these details.
When you requested a return, our team informed you — in line with standard procedure — that the return shipping cost would be €15, and this was clearly communicated before proceeding.
Finally, please note that your refund was processed on the same day our logistics center received your returned item — a level of efficiency that is rarely matched by most companies.
We are always available to answer any questions or provide support throughout the purchase and return process. Our aim is to be transparent and fair in all our operations, and we’re sorry that your experience did not meet your expectations.
Verified
"The delivery of the orders was very…
"The delivery of the orders was very fast, and when I had to return a product, the response was very quick and the refund as well."
September 25, 2025
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Service was a good as the fashion they…
Service was a good as the fashion they carry - excellent. Returns were easy and shipping is fast.
September 17, 2025
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Fake fake fake don't buy anything from…
Fake fake fake don't buy anything from here these people say oh our stuff is 100% real but I ordered a pair of fendi shoes for $550 and the leather started to peel after first use. I have many designer shoes and bags I got from actual store and nothing ever happened to the leather but when I reach to them with pictures they are telling me nothing they can do cause it happened from regular use when I said it was only used once. And they told me they reach fendi directly and fendi can't do anything I find it hard to believe if anything is 100 authentic they wouldn't say that. Avoid this website they definitely use duplicate or else they would've helped me.
September 21, 2025
Unprompted review
Reply from spinnakerboutique.com
Dear customer, please note that, following our standard procedures, we had the Fendi technicians analyze your shoes and they confirmed that the defect is due to an improper wear and use, indeed the order was delivered 11 month ago.
We have never told you to get in touch with Fendi directly, but we did it for you, as expected by our internal policy.
Regarding the autenticity, of course all our items are brand new and authentic. We always ship the items exactely as we receive them from the brand, including all their orinal tags, autenticity cards, dust bag and box. Furthermore, your shoes have been analyzed by the Fendi technicians, who would never analyze a fake item.
We invite you to delete this review as it does not correspond to the truth at all and we invite you to reach out our Customer Service for any further queries or clarification.
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Best Place to Shop High End
The best experience I’ve ever had purchasing a designer item online. Not only did my bag arrive to the UK extremely promptly, but the packaging also surpassed all expectations. The bag was protectively covered with fabric (!!!) around the chain and the front (other than the dust bag), and accompanied by a hand signed note from their boutique manager. From the ordering process to the delivery of the parcel, I could not recommend Spinnaker Boutique enough, especially for high-end pieces. Big bonus point that their pricing was better than anywhere in the UK, even after tax & duties!! ⭐️⭐️⭐️⭐️⭐️
September 8, 2025
Unprompted review
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
There is absolutely nothing negative to…
There is absolutely nothing negative to say . Every time i purchase something from this store is more than an enjoyable experience. Such a smooth experience from the moment you buy till you receive the product in blazing fast speed. Amazing ! 5/5 !
August 28, 2025
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Very good service ,nice products…
Very good service ,nice products ,quickly delivery, I am very pleased
August 19, 2025
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
They delivered a t-shirt with a fabric…
They delivered a t-shirt with a fabric defect. And they did not compensate for their careless delivery. I am very disappointed.
April 7, 2025
Reply from spinnakerboutique.com
Dear customer, as previously discussed, if the item is damaged more than a month after receiving it, it cannot be considered a manufacturing defect, and unfortunately, we are unable to offer compensation.
Our return policy is clearly stated on our website. We accept returns only if requested within 14 days of delivery, and provided the item is unused, in perfect condition, and with the Spinnaker security tag still attached, as per our standard and logical procedure.
We remain at your disposal for any further clarification.
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Perfect
Perfect ! Always flawless service and fabulous pricing. Best European boutique with easy international shipping.
July 22, 2025
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
perfect service and delivery
July 15, 2025
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
Verified
Reply from spinnakerboutique.com
Dear customer, we are truly delighted to hear that you had a positive experience! We sincerely hope you will continue to choose Spinnakerboutique for your shopping.
We invite you to explore our website to discover the latest trends and best offers. We look forward to serving you again in the future and hope to exceed your expectations once more.
If you have any further questions or need assistance, please don’t hesitate to reach out to our Customer Service Team. We are always here for you!
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