Reynolds motor group Reviews 1,366

I found that jess was very helpful
and courtiest

Alfie was great .smooth sale and nothings a problem for these guys.
Thank you !!
Love my new car

Bought a car from these people, was fine at first, there was a broken centre consol and they said they would order a new one for the next week, it's been a month now, I have rang loads of times and they just fob me off, thought they was reliable, they kept on the first week for me to do a 5 star review which I did now they show true colour's and string me along about the repair, not happy so be careful if you deal with this lot, you can't trust them, am going down to see them and considering returning car.

Brought my new Nissan Juke today. The service from all the guys here was great. Made buying the car easy. Great customer service. Would definitely recommend. The car was given a valet before i collected as well. Car drives beautifully

Great service from start to finish. Very considerate of your wants and specifically found the perfect car for me. Will definitely go here from now on!

Wow what can I say. From start to finish what amazing treatment we were provided with from this team.
Customer service is outstanding and did not at all at any time feel like I was being pushed into buying anything. I test drove a few different cars going in thinking I wanted one thing but coming out with something completely different which I must say I am so impressed with my new car.
They took my old broken car in 😢 and gave me such a good deal on my new car.
Any questions I have had since have been dealt with immediately nothing bad though. Jesse has been amazing throughout. This is a family run business and I would not go anywhere else now to buy a car.
I cannot recommend this dealership enough.
Thank you so much guys for everything.
OUTSTANDING !!!!

Lovely Showroom & lovely friendly helpful trustworthy people.
Was a pleasure to do business with & I'm really pleased with my vehicle.
Jess helped me have a great experience. Thanks Jess...
I HIGHLY RECOMMEND.

I have returned to RMG again for a new car and the service from Jesse has been outstanding, he listened to everything I wanted and we found the perfect car! He is professional, efficient and sorted everything for the tax and made sure the handover was smooth. I’d definitely recommend and have send many friends and family too.

Lovely and easy purchase, so far so good with the car, credit to Alfie!

I recently purchased a Mini and had the absolute pleasure of working with Jesse throughout the process. From the moment I walked in, Jesse was welcoming, knowledgeable, and genuinely invested in helping me find the right car. He made the whole experience smooth, stress-free, and even enjoyable — which is rare when buying a car!

Jesse took the time to answer all my questions, kept me updated every step of the way, and made sure I felt confident and comfortable with my decision. His professionalism and friendly attitude really stood out, and it’s clear he truly cares about his customers.

Excellent service from Jesse .went above and beyond to help with my new car

Great day with Jesse, got exactly what I wanted on a trade in and the new car drove home amazingly

What to say ……. Ron, Jessie and team were fantastic. I had to wait 8 weeks for my Alfa romeo but my god was it worth it. The guys are truely honest and would not let the car come to to me until they were happy that the small fault was fixed they probably replaced more parts then they should have. Kept in regular contact with me all the way through. Offered to help me find a different car if I wanted to back out. Ron and Jessie 100% went above and beyond and Reynolds motor group will be my first port of call on my next purchase

Brought a few cars from Reynolds, Jesse has always been super helpful and nothing is ever too much trouble!
Will always continue to go back such a friendly group of people!

Amazing company, jesse and team were very helpful. I had a new car in a matter of a few days. I 100%recommend. This is the 2nd car ive had from this company and never had any issues.

My family has bought several cars from Southend Reynolds over the last few years. We wouldn't go anywhere else.

Jess and Alfie have always looked after us whether buying a first car for our kids or upgrading our own cars.

They make the sales and financing process a beeeze and we always the up with a great vehicle.

Their after sales care is fantastic too. Nothing is too much for them.

Highly recommend Reynolds and their Team. They make us feel safe.

Reserved a car online on their website, I went to see it and decided not to take it. It’s been over a month since I paid the reservation fee online, they won’t return it and ignoring all my emails and texts. Will have to ask for chargeback through the bank.

Sold us a car that had rear end and side damage that’s been poorly repaired also damaged to the battery with us only having for 1 week we told them about these problems and they ignored us wouldn’t recommend this dealer to anyone

appier with the service we received. Adam was brilliant, very informative, professional, genuine and friendly, we felt very confident with him. We bought a Nissan Juke which we absolutely love, it's exactly as advertised, we highly recommend Reynolds. Thank you Adam.

Would be one star, but gave an extra one to the service team.

Got a car, engine light came on less than 5 miles after. They worked to fix it, said it would be good to drive until the fix but broke down on the motorway. Thanks for the trauma to my family. No worries… mistake fixed. after driving 45 minutes (average) on a few occasions until fix was done. Sometimes with just the toddler, sometimes with 3 kids, taking 2 buses and a train.

The warranty that was sold will pay out for nothing. 4 month down the line, I have no air con, an oil leak and possible no working windows. Took extended warranty with the company these guys provided and their designated repair centre was Halfords. Who rarely have a claim for anything accepted. Company was rude on the phone and we will be taking it further after getting a proper diagnostic on the oil leak tomorrow.

On top of all this, the process of buying the car was ridiculous. I was never given an update as when the car was ready when promised. Previously I’ve only ever bought from main dealerships and have never had to chase them for almost a month.

I’m so stressed and upset by the whole
Experience. I don’t even have any paperwork for this car. No service history, all it came with was keys and the paid invoice for the work that was done before we bought it for a new belt.

Edit: I didn’t realise this was posted under my maiden name. Mitsubishi Outlander. Outcome of oil leak: the garage Reynolds sent it to before purchase to replace the cam belt didn’t use the right mastic on the sump, so it’s leaking oil.