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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the first-class service and the team's willingness to go the extra mile. People highlight the efficiency in processing orders, the high quality of the kits, and the speed of delivery. Consumers also value the helpfulness and friendliness of the staff, noting their quick responses and proactive communication. Consumers consistently mention competitive prices and a huge range of products. A lot of reviewers recommend this company as a reliable kit supplier, emphasizing the excellent customer support and the ease of setting up club shops. Some comments mention the ordering process and contact with the company, however there is no consensus about it.

Based on these reviews

Rated 4 out of 5 stars

Bought the new Stansted FC cap! Been wanting one for ages and I’m So pleased with it. I bought the cap because I’m too fat for the shirt and I wanted to see the new kit before buying a top. The d... See more

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Rated 5 out of 5 stars

Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of da... See more

Rated 5 out of 5 stars

We’ve ordered kits for over 30 teams this year and the quality has been great. The personal service we get and updates on status help us manage everyone’s expectations at the club

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Rated 5 out of 5 stars

Use pro kit for trophy purchases, great variety. Never letting me down. They also are the kit supplier for my children’s grassroots club. The quality is excellent

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Rated 2 out of 5 stars

Cant believe it takes nearly a month for my order to arrive.1 raincoat,most companies i deal with have your purchases delivered within a week.

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Rated 5 out of 5 stars

We have used ProKit UK for secondary school PE kit and football kit and have ordered each year for the past 4 years. The quality, service, and delivery time are all first rate. The communication with... See more

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Rated 5 out of 5 stars

I found ProKit by chance whilst looking for a specific Adidas shirt. I was also looking for added printing. ProKit had both the shirt and the printing facility at brilliant prices. It was also really... See more

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Rated 5 out of 5 stars

Ordered 3 local supporters shirts, lead time was 10 working days, got a message after 6 working days that my order was ready. Amazing staff, helpful with fitting and correct sizing, contacted that... See more

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Rated 5 out of 5 stars

I have used Prokit for a number of years now ordering football kits, balls and outerwear for teams aged from 7 to 18 years. I deal with Richard who is always helpful and efficient, if items are out of... See more

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Rated 5 out of 5 stars

First time ordering from ProKit UK. Only found them when searching for a specific pair of Adidas Predator football boots and they were the cheapest anywhere on the internet. I wasn’t sure if it was a... See more

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Rated 5 out of 5 stars

Excellent service from the guys at ProKit. Ordering is easy and they keep you updated with regular shipping reminders. Once the item arrives, you get a curtesy call to pick your items up. Despite th... See more

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Rated 5 out of 5 stars

Ordered a new men’s kit as well as some children’s shirts at the start of December. All arrived printed and embroidered Christmas Eve , fantastic quality and the suggestions made have only enhanced th... See more

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Rated 5 out of 5 stars

I have been using Prokit for 4 years now to order football kit for both my boys football teams. The quality of the kit bought was of the highest quality and delivered within the expectations given by... See more

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Rated 5 out of 5 stars

Been dealing with team for 6 years now. Richard's & Teams customer support has been excellent, especially when difficult questions have been asked. We will continue as a club to utilise Prokit UK as... See more

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Rated 5 out of 5 stars

I have found the staff and my experience on a) attending the store (post lockdown). And b) Telephone inquiries and orders, as well as contact, made via email to be of a high standard. Keep up the fant... See more

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Rated 5 out of 5 stars

Never ordered before from this company but see they had red nike referee jersey in my size which no other company I deal with had. Excited to recieve a few days later with iron on badge. Plenty of ema... See more

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Rated 5 out of 5 stars

I input my email address wrong so worried when I didn’t get confirmation email. They couldn’t have been more helpful with everything from start to finish. My son was amazed I managed to get him goalie... See more

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Rated 2 out of 5 stars

My son’s club forces us to use prokit. I ordered the kit in July and we only just received it. In mid September. Half the team still haven’t received their kit and the season has started. Gets two... See more

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Rated 5 out of 5 stars
Redirected

Been using Prokit for many years now, very helpful, super quick printing turnaround and helped me out by rushing stuff through on numerous occasions lately! Cheers Phil

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Rated 5 out of 5 stars

We have worked with ProKit for several years and found them to be reliable and eager to please. They have managed our Club Shop successfully and we increase our range constantly. Stock levels are grea... See more

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Rated 5 out of 5 stars

Website was easy to navigate to correct club shop, nice to actually get a club shirt that fits nicely and has a long body. Last manufacturer was like wearing a crop rope.

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Rated 5 out of 5 stars

I’ve always used Pro kit as they are very efficient in ordering the kits or training kit I need . The shop is very well stocked , and I can pick up sock tape , balls and any other equipment I may n... See more

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Rated 5 out of 5 stars

I am lucky enough to be a few minutes away from pro kit and am always impressed with their speed of delivery and vast array of stock. They are the supplier for my kids grassroot club and now for my ow... See more

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Rated 5 out of 5 stars

Very impressed with the speed that my order was dispatched. Also the boots supplied met my particular needs which was a size 12 wide fit which was difficult to get elsewhere. I would definitely use... See more

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Rated 5 out of 5 stars

Ordered training and outwear kit for fifteen U15s and was a little nervous that it would be ready by Christmas and whether I would receive all of the order (49 items) but I needn't have worried. It... See more

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Rated 5 out of 5 stars

Would thoroughly recommend Pro Kit Uk, their service and knowledge is impeccable. Been using them for a very long time now and cannot fault them. I always pass their details onto to anyone that is l... See more

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Rated 5 out of 5 stars

I felt like I was taking a bit of a gamble ordering from them, as there weren't many other reviews to go on. As it turned out, my experience was perfect - delivered in 3 working days. I'd happily buy... See more

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Rated 5 out of 5 stars

Been using pro kit for many years for our Football Club. Always had excellent service from Richard and Shaun. Would thoroughly recommend. Orders are processed efficiently and the kit is always of a hi... See more

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Rated 5 out of 5 stars

Friendly & helpful staff being the main reason for a 5* review. Not to mention thier competitive prices & immense array of stock. Overall, I could spend all day in there just browsing!

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Rated 5 out of 5 stars

I have been working with these guys for 6 years and have to say the service is first class. They are very helpful and always willing to go the extra mile. If you are looking for kit supplier then go... See more

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Rated 5 out of 5 stars

Great products and service from Charlie who is extremely helpful, we purchased new team home kit and customised match balls. So pleased that we are ordering the team an away kit too.

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Rated 5 out of 5 stars

The choice and range of boots and brands is wonderful. The website is easy to navigate and the information and service provided was excellent. The delivery was prompt and the boots are great. This i... See more

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Rated 5 out of 5 stars

I found ProKit when I was looking for a pair of goalkeeper gloves for my son who is off to England GK camp. He needed them before the bank holiday in order to wear them this week. They came on time so... See more

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Rated 5 out of 5 stars

Ordered the Milan jackets for my sons football team and all the boys are delighted with them. The service was fantastic and fast to be delivered by Christmas - definitely will order again when the bo... See more

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Rated 5 out of 5 stars

We used ProKit as they already worked with our first team, with great speed of delivery, in difficult circumstances. Shaun and the rest of the team have been nothing but helpful with any request.

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Rated 5 out of 5 stars

Ordered some football boots just before Christmas as they were the only shop who had his size in stock. As I was checking out I saw a lovely ball he would like so I got that too and paid next day deli... See more

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Rated 3 out of 5 stars

TWO POINTS 1.Sizing is completely off on this product. I have a 9 and 14 year old who are both fit and well average size weight etc, after reading the reviews regarding size issues I thought... See more

Rated 5 out of 5 stars

ProKit is a company that I have used for a number of years. A very professional and friendly company with a huge range of products. Prices are competitive and the service is very good. ProKit always g... See more

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Rated 5 out of 5 stars

From start to finish the lads at ProKit are always on the ball! Online is great, but being able to see and touch the product always benefits. Never had a problem with any orders, small or large.

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Rated 5 out of 5 stars

Always happy with the great customer service received from ProKit. Helpful and friendly every time we shop there. We have placed many orders over the years for our team and they always go above and be... See more

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Rated 5 out of 5 stars

Great communication and speedy delivery. Just ordered a few bits for now, but will definitely be back to order the team kits for next season. Thanks

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Rated 5 out of 5 stars

Pro-Kit are knowledgable and helpful. I have dealt with Richard and Mark, both have been able to help me place orers for numerous team football kits plus trophies and rewards. Quick responses to email... See more

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Rated 5 out of 5 stars

Excellent service used a number of times for my self and my son over the years,only once had to return boots that didnt fit my son and was quick and easy to email and contact also very helpful. James

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Rated 5 out of 5 stars

Very easy website to navigate. Paid for standard delivery and received boots the next day. Received emails for updates. Highly recommend

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Rated 5 out of 5 stars

The hoodies and I have ordered have all been of top quality and delivered quickly, would definitely recommend!

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Rated 5 out of 5 stars

Very friendly staff with regards to my queries and they respond very fast to all my queries.

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Rated 5 out of 5 stars

Uniform has arrived, delivery was quick , quality of uniform is very nice

Company replied

Rated 5 out of 5 stars

Great quality. Will purchase from again

Company replied

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Company details

  1. Sportswear Store

Written by the company

ProKit UK are one of the UK's leading specialist retailers of football boots, goalkeeper gloves, training equipment, base layer and teamwear from major brands including Nike, Adidas, Macron, Joma and many more.


Contact info

4.0

Great

TrustScore 4 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Club shop

We use this website, as it is our club shop (Notley Youth), really good service, brought a few things off here now, never any problems

November 1, 2025
Unprompted review
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Rated 3 out of 5 stars

Very disappointed in the presentation…

Very disappointed in the presentation the football boots have been sent out in. They look like a returned item, the box is damaged, no tissue paper to protect the boots.
It’s a let down especially when they’re a gift for someone.

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication

Well I ordered 2 pairs of training bottoms, and it took them nearly 1 week to tell me that 1 of them was out of stock and then just refunded my money and sent the other pair out.

Problem was, I’ve paid delivery for just 1 pair of training bottoms and now I need to find a different pair to order and will have to pay delivery again.

I did email them to ask why I wasn’t contacted sooner and given the option to select a different pair before they just delivered 1 pair. But unfortunately no one ever got back to me. Also you can’t call them as online orders can only email them.

October 16, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Leroy,

Thanks for your review and apologies that our service wasn't up to the levels both yourself and we expect.

After looking at your order, we can see there was a stock shortage on one item within your order, unfortunately we cannot see any emails from yourself to us.

However, if you would like to place an order for another pair of trousers, please placed the order as "Click & Collect From Store" and reply back to your order confirmation email and we will send these out free of charge for you.

Kind Regards

ProKit UK

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Rated 5 out of 5 stars

All Good

Shirt ordered (Basildon United) late September and received within 3 weeks. Kept up to date and informed of delivery. Appreciate shirts have to be pre ordered so was not expecting it in a matter of days. Shirt great quality, very pleased and good experience all round.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered my sons kits in late August and…

Ordered my sons kits in late August and was told 10 to 15 days still have not received the kits 8 weeks later!!!

August 20, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Elliott,

We sincerely apologise for the delay you have experienced with your order, as shown online all club shop items are 15-20 working days subject to availability.

Unfortunately, this has been caused by ongoing stock delays from Adidas, which have affected the timely supply of certain items.

We have now received confirmation from Adidas that all remaining products are expected to arrive shortly, and your order should be completed by the end of October.

We appreciate your patience and understanding and apologise again for any inconvenience this delay may have caused.

Rated 2 out of 5 stars

Cant believe it takes nearly a month…

Cant believe it takes nearly a month for my order to arrive.1 raincoat,most companies i deal with have your purchases delivered within a week.

October 15, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Kevin,

We sincerely apologise for the delay you have experienced with your order, as shown online all club shop items are 15-20 working days subject to availability as they are custom made products including embellishment.

We can see that your order was placed on 15th September, and would have shown on the shopping cart and where you selected your chosen shipping method, that your order would be “ Delivered on or before Tuesday 21st October 2025”.

Your order was despatched on 10th October, so ahead of the timeframe that was estimated and selected before placing your order.

Our team will always endeavour to deliver customers orders to them sooner than the estimated date, where possible, and we are glad on this occasion we were able to do so.

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Great quality

Great quality. Will purchase from again

October 14, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

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Rated 1 out of 5 stars

Poor online service ordered kit middle…

Poor online service ordered kit middle of August and still not received all my items .. have been to the store on three occasions to collect for one order absolute joke. Contacting via email being given short response with little idea when items will be available for collection .. which currently 20 October and I placed my order on 19 August.

October 13, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Michael,

We sincerely apologise for the delay you have experienced with your order. Unfortunately, this has been caused by ongoing stock delays from Adidas, which have affected the timely supply of certain items.

We have now received confirmation from Adidas that all remaining products are expected to arrive shortly, and your order should be completed by the end of October.

Please note that we have been dispatching and making items available for collection as soon as they have become available. However, if you would prefer to collect all items together once the full order has arrived, we are more than happy to hold them for you.

We appreciate your patience and understanding and apologise again for any inconvenience this delay may have caused.

Rated 5 out of 5 stars

fast and speedy shipping…

great company fast and speedy shipping times with great discounts

October 10, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 1 out of 5 stars

MISSING ITEM AND INCORRECT SIZE RECIEVED

10/10/25 One of the items I ordered was missing and some of the items i received were the wrong sizes. I called their customer service and I was told that they are not the right department to call. It took them a whole month to send my order. A simple order. No personalised items! One of the worst companies I've ever dealt with. So frustrating.

13/10/25 This is a new review.
Please Prokit, where is hat i ordered. It was not included in the parcel in received. Also, I placed an order for a medium football socks and you sent a small size to me. Please can you refund my money.

October 10, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review.

Your order was placed on 14th September, and as chosen at the checkout, your order was placed with Shipping Method "Shipping - DPD Standard Delivery (3-5 Working Days) - Delivered on or before Monday 20th October 2025"

All club shop items are custom made with the club badge on items as shown online and are 15-20 working days.

Our team has despatched this order ahead of schedule, as your review was posted on 11th October, so less than a month and also ahead of your estimated date of 20th October.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Will use again

October 9, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

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Rated 1 out of 5 stars

Slow delivery

Slow delivery. It took a month to get my order

August 31, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi Gurmit,

Thanks for your review.

Your order was quoted as 15-20 working days as the items are custom made and embellished with your club logo and numbers etc on them.

Your order was placed on 2nd September and fulfilled by us on 29th September, well within the timeframe you were quoted before placing the order with us.

Our team also responded to your request to add the two numbers to the shirts which you forgot, at no charge also.

We would appreciate an honest review of the service from ourselves, and the same for other businesses as “false” reviews, such as this one can be a real determinant to businesses.

Rated 1 out of 5 stars

CARELESS DELIVERY

My item was left just infront of the door. It could have been removed/ gone missing. I gave an instruction of where to leave it if no one is at home but it was not adhered to. Not happy at all.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Uniform has arrived

Uniform has arrived, delivery was quick , quality of uniform is very nice

September 29, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

Outstanding quality

Use pro kit for trophy purchases, great variety. Never letting me down. They also are the kit supplier for my children’s grassroots club. The quality is excellent

September 23, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

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Rated 5 out of 5 stars

We’ve ordered kits for over 30 teams…

We’ve ordered kits for over 30 teams this year and the quality has been great.

The personal service we get and updates on status help us manage everyone’s expectations at the club

September 18, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

Rated 5 out of 5 stars

The hoodies and I have ordered have all…

The hoodies and I have ordered have all been of top quality and delivered quickly, would definitely recommend!

September 14, 2025
Unprompted review
ProKit UK logo

Reply from ProKit UK

Hi,

Thanks for your review!

We look forward to serving you in the future.

ProKit UK

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