Verified
Neat,tidy and bright showroom. Items all priced and easy to see. Helpfull and experienced customer friendly staff who know their products. Hopefully ProCook will open a showroom in Edinburgh West area... See more
Location
Switch locationUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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Verified
This is an edited review as ProCook responded to my initial review and kindly refunded me fully, as the product did not work. I was not looking for a refund but was being honest about the product I... See more
Company replied
Verified
Kinnaird Park - Edinburgh. Just 'discovered' this amzing shop. If you need a knife or other kitchen item of excellent quality you need to check it out. There was a lively lady who could answer my que... See more
Company replied
Verified
Very well presented store. The store assistant are polite, attentive and friendly, ready to respond to customer questions. When I need something for my kitchen or table I prefer to go to Procook as I... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom
4.6
Excellent
349 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Exceptional and friendly
Friendly, knowledgeable staff and an exceptional range of products.
October 9, 2025
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy you found our staff knowledgeable and friendly and liked our products.
Verified
Very helpful staff
Very helpful staff, excellent range of products and super happy with the pan set I purchased
October 9, 2025
Verified
First time in the shop
First time in the shop, very extensive range and friendly staff.
October 9, 2025
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear you enjoyed our extensive range and friendly staff.
Verified
Verified
Nice helpful friendly staff
October 7, 2025
Reply from ProCook - Edinburgh
We appreciate you letting us know that our staff was nice, helpful, and friendly; it means a lot to us.
Verified
Neat,tidy and bright showroom
Neat,tidy and bright showroom. Items all priced and easy to see. Helpfull and experienced customer friendly staff who know their products. Hopefully ProCook will open a showroom in Edinburgh West area.
September 30, 2025
Verified
Verified
Good selection of stainless steel pots…
Good selection of stainless steel pots and pans backed up by helpful knowledgeable staff.
October 4, 2025
Verified
Lovely experience and really smart…
Lovely experience and really smart shop. Staff were helpful and kind
September 28, 2025
Verified
Simple efficient and with a good price…
Simple efficient and with a good price range
September 29, 2025
Reply from ProCook - Edinburgh
We appreciate your positive feedback! We're so happy you found our service simple and efficient with a good price range.
Verified
Great range of products displayed well
Great range of products displayed well. Good quality goods at a reasonable price. The staff are friendly and helpful but not intrusive. Only purchased one item but have been inspired to buy more things in the near future.
.
September 25, 2025
Reply from ProCook - Edinburgh
We're delighted you appreciate our well-displayed products, good quality, and friendly staff. We're glad our range inspired you and look forward to your future purchases!
Verified
Great service good price
September 24, 2025
Reply from ProCook - Edinburgh
We appreciate your positive feedback! We're so glad you value our service and price; it means a lot to us.
Verified
Great service and staff very well…
Great service and staff very well informed on product information
Well done
September 20, 2025
Reply from ProCook - Edinburgh
We appreciate you taking the time to share your experience with us! We are so glad to hear that you received great service and found our staff well-informed.
Verified
Knives, knives and pots :)
Kinnaird Park - Edinburgh.
Just 'discovered' this amzing shop. If you need a knife or other kitchen item of excellent quality you need to check it out. There was a lively lady who could answer my questions. Well done!
September 18, 2025
Reply from ProCook - Edinburgh
We're glad you discovered our shop and found what you needed! It's wonderful to hear that the team member was helpful and could answer your questions. Thank you for your positive feedback!
Verified
Very well presented store
Very well presented store. The store assistant are polite, attentive and friendly, ready to respond to customer questions. When I need something for my kitchen or table I prefer to go to Procook as I know I invest once and it will last.
September 15, 2025
Reply from ProCook - Edinburgh
We're happy to hear you appreciate our well-presented store and the polite, attentive, and friendly service from our assistants. We appreciate that you prefer Procook for quality and durability. Thanks for your positive feedback!
Verified
That the staff are helpful and not pushy.
A few weeks ago I purchased a toaster and as your assistant 'Steven' was so helpful I decided to have him serve me when I purchased a blender and smoothie maker and glass digital scales and, as on the previous occasion, he was extremely helpful and pleasant.
September 17, 2025
Reply from ProCook - Edinburgh
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our assistant helpful during your recent purchases. Thank you for your feedback.
Verified
Great customer service
This is an edited review as ProCook responded to my initial review and kindly refunded me fully, as the product did not work. I was not looking for a refund but was being honest about the product I purchased. That is exceptional customer service ProCook, very kindly appreciated
The service and environment are very nice. I bought an egg slicer but the blades are not sharp enough to slice a boiled egg.
September 8, 2025
Reply from ProCook - Edinburgh
We appreciate your feedback and are sorry the egg slicer didn't meet expectations. We'll investigate the blade sharpness issue. Thank you for bringing this to our attention we have refunded this for you.
Verified
Wholly inadequte instructions
The Apple Peeler is a good product which is effective, but the written instructions are completely inadequate and misleading. It's frustrating having to look up multiple YouTube videos to find information that should be included with the product. For example, correct adjustment of the cutting blade is essential before first use to avoid losing too much of the apple's flesh.
September 6, 2025
Reply from ProCook - Edinburgh
We appreciate your feedback. We're sorry the instructions were unclear and that you had to seek guidance elsewhere. We will review the documentation and improve it. Thanks for helping us make our products better.
Verified
Good service
Good service. Item required was available at different prices. Choice was easy. Clean and well stocked shop.
September 5, 2025
Reply from ProCook - Edinburgh
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received good service in our clean and well-stocked shop.
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