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I visited the Cannock store to buy a wok for my daughter’s birthday. All the woks were displayed without lids so I called my daughter to ask what lids she had on her other ProCook pans. The store assi... See more
Company replied
Location
Switch locationUnit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ Cannock, GB
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My husband and I went to Pro-cook the McArthur Glen branch , we first met Theo , he was very polite and patient with us as he has to explain certain things to us as a result we bought cast iron skille... See more
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Purchasd an electric milk frother, which is great. What’s even better it comes with a 2 year guarantee and a £20 reduction in the sale. 90% of our kitchen hardware was purchased from Pro Cook and it... See more
Company replied
I returned a selection of stoneware plates, pasta bowels and side plates, which had lost their glaze and had become very marked despite being dishwasher safe. The manager Tina was extremely helpful an... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ, Cannock, United Kingdom
4.8
Excellent
813 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Best quality and amazing offers.i love…
Best quality and amazing offers.i love their pans and pots.highly recommended
October 24, 2025
Reply from ProCook - Cannock
We're happy to hear that you find our pans and pots the best quality and love our amazing offers. We appreciate your recommendation and positive feedback!
Verified
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this great review! We're so happy our staff gave helpful advice and you liked our pans.
Verified
Very helpful staff
Very helpful staff, the gentleman serving me gave me a tip about the knife I had purchased. Happy with purchase
October 26, 2025
Reply from ProCook - Cannock
We're happy to hear that our staff was very helpful and provided you with a useful tip about your knife purchase. We appreciate your positive feedback and are glad you're happy!
Verified
Great customer service
Great customer service very friendly and helpful stafff at Cannock branch a credit to the company
October 27, 2025
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our customer service great and our staff friendly and helpful.
Verified
The products I bought were for a…
The products I bought were for a Christmas present, but the lady in the shop was very helpful
October 25, 2025
Reply from ProCook - Cannock
We're glad you found our team member helpful while choosing Christmas presents. We appreciate you taking the time to share your positive experience!
Verified
Excellent products and great service as…
Excellent products and great service as always.
October 21, 2025
Reply from ProCook - Cannock
We appreciate your continued support! We're so happy to hear you find our products excellent and our service great.
Verified
The assistant was very helpful
The assistant was very helpful, knowledgeable and dealt with my purchase promptly.
October 24, 2025
Reply from ProCook - Cannock
We're happy to hear that our assistant provided helpful and knowledgeable service, and promptly assisted with your purchase. Thank you for your positive feedback!
Verified
Very helpful and polite staff in the…
Very helpful and polite staff in the retail outlet
October 24, 2025
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our retail staff polite and helpful.
Verified
Great service great team.
Exceptionally quick to assist me in a non pushy way. Felt bad as I asked for one cast iron pan and the colleague got it for me but I changed my mind mid collection and she change the colour with no fuss. Great service. Every colleague asked me how I was and if I needed help. Was great
October 23, 2025
Reply from ProCook - Cannock
We're happy to hear that you received quick and helpful assistance! We appreciate your kind words regarding our team's attentiveness and willingness to accommodate your request. Thank you for your positive feedback.
Verified
Positive Shopping Experience
Good range of products. Helpful and knowledgeable staff.
October 18, 2025
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this great review! We're so happy you liked our product range and helpful staff.
Verified
Reply from ProCook - Cannock
We're glad you found our sales assistant's advice helpful! We appreciate you sharing your positive experience with us.
Verified
Sales associate was very helpful told…
Sales associate was very helpful told us about the product and the guarantee gave us a demonstration. Was not pushy just very helpful
October 17, 2025
Reply from ProCook - Cannock
We appreciate you taking the time to leave us this great review! We're so happy to hear that our sales associate was very helpful and informative without being pushy.
Verified
Reply from ProCook - Cannock
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Verified
Helpful friendly staff.
October 18, 2025
Reply from ProCook - Cannock
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Verified
Really nice and very helpful staff
Really nice and very helpful staff.
Very good amount of products to choose from.
October 16, 2025
Reply from ProCook - Cannock
We appreciate you sharing your experience with us! We are so glad to hear that our helpful staff and wide selection enhanced your visit.
Verified
Always worth a visit
Excellent customer service and a great range of high quality products that stand up brilliantly to daily use.
October 15, 2025
Reply from ProCook - Cannock
We appreciate you taking the time to share your thoughts! We are so happy to hear that you experienced excellent customer service and found high-quality products.
Verified
A very wide selection of items in store
A very wide selection of items in store
Knowledgeable staff
Really good customer service
October 10, 2025
Reply from ProCook - Cannock
We appreciate you taking the time to share your experience! We're so happy to hear that you were impressed with our wide selection and knowledgeable staff.
Verified
Reply from ProCook - Cannock
We appreciate your positive feedback! We are so happy to hear that our staff were helpful and knowledgeable about our products.
Verified
Reply from ProCook - Cannock
We appreciate you letting us know about our friendly and helpful service; it means a lot to our team.
Verified
Excellent service
I visited the Cannock store to buy a wok for my daughter’s birthday. All the woks were displayed without lids so I called my daughter to ask what lids she had on her other ProCook pans. The store assistant overheard and knowledgeably advised on the best wok finish said she had a separate lid. I was impressed by her knowledge and the level of service provided
October 12, 2025
Reply from ProCook - Cannock
We're glad you enjoyed your experience at our Cannock store. It's great to hear that our store assistant was so helpful in finding the perfect wok and lid for your daughter's birthday. We appreciate you taking the time to share your positive feedback.
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