Patient Claim Line Reviews 5,022

Alicia made every effort to be supportive and helpful. Her patience and professionalism were extremely calming and helped me to feel reassured that my claim would have the best chances going forward.... See more

I’ve only recently joined the Patient Claims Line Group (also known as Fletchers Group), so this is just my initial impression. So far, everyone I’ve spoken with has been very friendly, professional,... See more

I called patient claim line for a medical negligence case, the staff was very helpful and supportive, they were very efficient with their work, within a day they referred me to a solicitor for my case... See more

They called back in half an hour (7:30pm that is), the lady was super nice and empathic when questioning me about the details and got me in touch with the right specialist solicitors straight away. Th... See more

It's very early days but so far everyone has been very lovely, kind and professional. Despite problems with the phone connections, Candice remained patient and lighthearted throughout. She also answ... See more

Pleased used this company from start including initial phone call then solicitor taking up case filling in paperwork took just two day case is now proceeding The certainly know how to run a busin... See more

Caring and supportive handling of my case. I felt heard and acknowledged. A company that truly cares when you are at your most vulnerable.

Speaking to olive about my malpractice situation was a really hard thing to do but olive listened to my story and shown a lot of empathy and compassion that made me feel at ease as I hadn't spoke to... See more

I recently called Patient Claim Line to ask for advice for a medical negligence claim. They was not able to take my claim any further however the staff members I was attended to by [Dylan Thomas] was... See more

Spoke to Ali (I changed his name to Oli - sorry) he was very lovely, patient and easy to talk to, very personable and explained everything that would happen going forward. So far it has been an easy s... See more

Hi i just wanted to say what a great group u all are,from the start of my claim you have gone above and beyond to explain everything to me meticulously.Emma was such a lovely girl and was very patient... See more

Louise has dealt with me who has been nothing short of very helpful. I was explained different options with regards to funding the case. From the moment I spoke with patient claim line and Fletchers g... See more

Very helpful assistant, clear and precise information. Can not fault my experience. Expert Solicitors have taken up my claim, on a no win, no fee basis. Very happy and optimistic to have the help that... See more

I am very pleased with the process so far. The lady that I spoke with yesterday was very friendly and helpful on the phone in dealing with my initial claim request and setting everything up for the so... See more

They were very polite and thorough and helped me understand what was going on . They also helped me fill in the first lot of forms online . It was great Customer service. Communication was good from... See more

I received a call from a polite well spoken lady who took the time to explain and guide me through the process of options we had to go through. On this very helpful and constructive information I rec... See more

A fast and professional service who took relevant details to evaluate the claim then passed it to a law firm who took it on. I was then contacted directly by phone and e-mail. The claim line is a gr... See more

From initial telephone call I was listened to. So far been very helpful, informative and fast progress.

Very helpful ,understanding and explained the process to me .quick and easy ,got back to me fast .they are professional

So far my expierence with claim line was brilliant josh seemed to really care and helped me with the online forms, I didn't feel uncomfortable at all dealing with josh. He informed me every step of th... See more

The people l spoke to were kind, thoughtful & understanding. They explained everything clearly & in full.

They all know what they are doing and they are very good to talk to they set you at ease strait away and dont rush through things they make it simple so you understand what they are saying.

First solicitors didn't give me the time of day and didn't even try at first hurdle. Luckily the next solicitors have actually listened to me so fingers crossed I get the right outcome.

Very helpful and understanding about my claim. Very prompt in putting me in touch with the solicitors. All very good so far. Many Thanks keep up the good work. Kelly

Excellent service by all. Guided me clearly through the procedure and answered my questions in "layman's language" to avoid any confusion.

Patient Claim Line made everything easy to understand - although I admit I had to get my daughter to fill in and sign the electronic forms as I’m useless with technology 😆

Fantastic service, can not fault the process at all, very efficient and straightforward. Thank you PCL

Very nice and understanding and helpful. Went out their way to help us. Would recommend highly. Thankyou for your help.

From the moment I telephoned the professionalism shone through the gentleman who took my details and statement regarding the case fully understood me and my experience, fantastic!! I then received... See more

Tha service I have received so far has been brilliant Candice was very helpful yesterday when I was sent a form bye email I don't think I would have been able to fill it in on my own

Just helped out with saying I had a case.Also found a good solicitor to take the details.

Within 24 hours I had confirmation that my claim would go ahead and all the paperwork was done and signed ready for the next step. Very impressive.

It was explained so I could understand the steps going forward but I have no real review until the ball gets rolling and I see some kind of outcome

The people I have spoke to have give me step to step instructions all the way up to now and have put my mind at rest about what happens xxx

Anyone looking for help with medical claims should contact the patient line there help and information was second to none great service prompt and honest thanks Susan

I contacted pcl I didn't even know I had a claim explained the situation and within 10 minutes they said a solicitor would be in touch so easy thanks

Very polite calm and understanding. Definitely needed when your going back through trauma thank you

Informs me of everything that is happening My experience so far has been great

The person I spoke to at Patient Claim Line was very helpful. She explained everything very clearly and listened to everything I had to say. She was very friendly and sympathetic.

Very prompt response, extremely professional, I was guided through the process. Very impressed

The advisor was so helpful in starting the process, she made me feel comfortable speaking about it and helped me understand the process, would highly recommend from the first call.

Very professional. Listened to what I had to say. Told me about each process, step by step, should it go ahead and go all the way.

Very polite and helpful, was unsure about ringing them but was put at ease. Thank you.

Kind people understood why I put in a claim and very helpful

Their consistency and patience following me up on signing my contract was amazing.

Fast response and very helpful.

They help me through out and supportive

The lady that spoke to me was very good patient very nice.

Very good and patient, and helpful