Regarding the incident you mentioned, we understand how upsetting this must have been. We would like to clarify that, in situations where misunderstandings occur, our staff is trained to address them appropriately. We regret that your child did not receive a direct apology, and we will review this with our team to ensure better handling in the future. However, we would have encouraged you to contact the camp manager directly during the trip or reach out to our head office, as we always provide parents the contact numbers to address any concerns immediately.
Regarding your comments about feedback, we welcome honest, experience-based reviews from all of our clients. However, we reserve the right to flag or remove comments that are false or defamatory in nature, as these can unfairly damage the reputation we have carefully built over 12 years. We believe in transparency, but we also have a responsibility to protect our staff and organization from misinformation.
If you would like to discuss this matter further, we are more than happy to speak with you directly. Thank you.