NewWay Car Hire Ireland Reviews 592

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and transparent pricing, with no hidden costs and full insurance coverage included. This all-inclusive approach provides peace of mind, especially when navigating unfamiliar roads. The quick and easy pick-up and drop-off process at various airport locations is also frequently mentioned. Consumers highlight the excellent service provided by the staff, who are described as friendly, efficient, and helpful. Many also appreciate the convenience of having the car readily available, sometimes directly at the airport parking garage, eliminating the need for shuttle buses. The overall consensus is that the company offers a hassle-free and reliable car rental experience.

Based on these reviews

Rated 5 out of 5 stars

Great hassle free car hire. Car collected from Cork 9am. Collected from Avis desk next to Newway desk as per wee sign. Quick collection process giving driving licence and credit... See more

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Rated 5 out of 5 stars

Check in was easy. However there was no NewWay person at desk but we were efficiently managed through their partner Avis without any fuss. The only negative was while we had booked a car for terminal... See more

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Rated 5 out of 5 stars

Unlike other car hire companies that quote much lower then add insurance, breakdown cover, windscreen cover, tax etc. You end up paying more AND have grief at the terminal. The price NewWay quote is t... See more

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Rated 5 out of 5 stars

I just love the peace of mind that having an all-inclusive car hire insurance gives you! (unless you do something really "stupid" or illegal, you know the full amount you ar in for :) We have booked w... See more

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Rated 4 out of 5 stars

Really like this businesses approach. Staff great and both pick up and drop off were super easy, quick and very, very straight forward. Loses 1 point as the car was kind of old (and I love hiring new... See more

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Rated 3 out of 5 stars

I was really pleased with how smooth and efficient the check-in and check-out process was — everything went quickly and without stress. I also appreciated the all-inclusive insurance policy, which... See more

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Rated 5 out of 5 stars

NewWay is company that does not require large deposits on your credit the price u see covers everything.obviously not petrol deposit which is case with every car hire company. The handover was quick... See more

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Rated 3 out of 5 stars

Arrived late due to flight being diverted only to be told that the category of vehicle ordered was not available on site and we would have to go somewhere else to pick it up. Already late, we said th... See more

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Rated 5 out of 5 stars

Friendly counter people and no hassle car rental. I rented a car for 10 days in Ireland out of the Dublin airport. Car ran well ,great gas mileage. deposits were returned promptly within a couple of... See more

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Rated 5 out of 5 stars

The NewWay staff at Dublin Airport were excellent and very helpful. I highly recommend NewWay car hire for price, great customer service and ease of process. Thanks guys 😊

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Rated 5 out of 5 stars

After my third time with NewWay in Cork, I give it my full marks. I think they're an excellent company: reliable, precise, and helpful. I asked if we could change the car for a specific reason, and th... See more

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Rated 5 out of 5 stars

I've been using NewWay for quite a few years now, and they are my favorite car hire company in Ireland. With others, I always have to be on the lookout for additional costs. With NewWay, everything is... See more

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Rated 5 out of 5 stars

If you want to deal with a serious, correct, detailed and very high quality company, it is called "NewWay car here ireland" I am very sure that every potential client will leave very satisfied with... See more

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Rated 3 out of 5 stars

The wait to pick up the car at Dublin airport was quite long. We understand there were a lot of people waiting, but it suggests there was not enough staff detailing the cars. That said, the return dro... See more

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Rated 5 out of 5 stars

Easy to find rental desk, no unanticipated charges, efficient and speedy check-in, good advice. The all-in-one insurance policy meant that I had no anxiety about navigating unfamiliar highways and roa... See more

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Rated 5 out of 5 stars

I absolutely LOVE NewWay and about to use for 6th time in two years!!!! Ease and transparency in booking is key. Full price shown upfront which includes insurance etc….. most times pick up has be... See more

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Rated 5 out of 5 stars

Smooth pick up and drop off. Car was as expected. All inclusive cost was excellent. Nil issues at all. Great experience using NewWay.

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Rated 4 out of 5 stars

Clear rental conditions with no hidden fees. Easy and quick process to pick up car and drop-off at a time that suited us. The only issue is I booked an Opel and got a Dacia which I really didn’t want... See more

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Rated 5 out of 5 stars

Although there was a long line when we went to pick up our rental car in Dublin, everything went smoothly and the vehicle was excellent! Turn in at the airport was seamless and took about 2 minutes t... See more

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Rated 5 out of 5 stars

Fantastic experience, literally no hassle at the airport to get you to buy extra insurance. As advertised everything was included TOP MARKS to New Way. Other car rental companies should take a leaf ou... See more

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Rated 5 out of 5 stars

Great to work with. Make renting very easy and provides your insurance and emergency road service all in one price. No add ons. I did have an incident with a flat tire and was very easy to address.... See more

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Rated 5 out of 5 stars

Easy to book, no hidden extras. Easy return , can’t explain how I hate driving around an airport I don’t know well looking for where the car rental return is.

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Rated 5 out of 5 stars

I have used new way cars rentals-for the last three or four years when I come to Ireland from Australia. What I love about them is the quote you get is what you pay. You are fully insured. The only b... See more

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Rated 5 out of 5 stars

This company is the easiest to use. A one time payment. Then no long line for service. Just collect the keys. Quick conversation and directed to the car location. When am renting a car. I always us... See more

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Rated 5 out of 5 stars

Everything perfect, as agreed. I had no problem…I think the rather high cost is fully justified by the full insurance coverage and the absence of a deposit.

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Rated 5 out of 5 stars

At the time of booking, you pay everything up front which is really helpful. The cars are almost always parked at the airport car park, so no shuttle bus to worry about. Friendly and efficient service... See more

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Rated 5 out of 5 stars

The rental was all inclusive, total coverage for damages. So it was easy. No queus at the airport compared with long waiting time at other counters. So I am very satisfied!

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Rated 5 out of 5 stars

NewWay takes all the angst out of renting a car in Ireland with reasonable rates and wraparound insurance. Now, it they’d just make the roads a little wider🙃

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Rated 5 out of 5 stars

It was very easy to make the booking and at one stage I had a query which they answered promptly (and mistakenly humanly). The car itself was brilliant. I hadn't booked a hybrid and was given one (T... See more

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Rated 4 out of 5 stars

Great that New way can accommodate a 76 year old driver. Pick up at Cork Airport was chaotic, nobody on the desk. I had to phone head office. Car return was haphazard, but completed without undue de... See more

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Rated 5 out of 5 stars

What's not to like! A slightly older car at a greatly reduced rate, with all the extra inclusions added by default. Will definitely be using NewWay again. Thank you.

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Rated 5 out of 5 stars

We decided for NewWay car hire for a simple reason. They are the only company that doesn't require any kind of insurance in form of blocked funds on a credit card. What you see on their website is wh... See more

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Rated 5 out of 5 stars

The rental was quick, easy, and hassle free! The return was quick as well. I will definitely use them again when I return for my next visit to explore more of the beautiful Ireland!

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Rated 5 out of 5 stars

Good website and clear information about fees and cost of hire Arrival and departure times meant I had to colect and drop off keys at Avis Questions asked via email were answered promptly Would hap... See more

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Rated 5 out of 5 stars

First time renting a car and everything was hasslefree from start to end with a good quality car and no need to think about insurances as all was covered in the price.

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Rated 5 out of 5 stars

Great service, in and out of Dublin airport. Always very pleasant behind the counter and quick to get you on the road. No hidden fees, this is my 5th rental with New Way love it.

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I recently rented a car from NewWay Car Hire, in Cork Ireland, and I have to say it was one of the best car rental experiences I’ve ever had — and I’ve rented from many of the... See more

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Rated 5 out of 5 stars

The pickup was very quick and smooth with no waiting. Free shuttle to the hire car stockyard. The staff member at airport desk was warm and answered my questions and concerns. The only improvement tha... See more

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Rated 5 out of 5 stars

Highly recommend this company very easy transaction desk in both terminals at Dublin. Easy return all inclusive great car and value for money

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Rated 4 out of 5 stars

It was good a good car but had no USB port & the tire lost pressure and a warning light came on after a day. Had to put air in it. I noticed it low when I left so it should have been tended to before... See more

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Rated 5 out of 5 stars

It was so quick and easy to pick up and drop off my rental. I've used NewWay multiple times and will continue to use them! I come to Ireland 2 times a year, before and after the tourists show up! I f... See more

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Rated 5 out of 5 stars

I recently rented a car at Dublin Airport using NewWay and I would certainly recommend them when renting a vehicle. It was my first experience driving in Ireland and although I didn't hit anything th... See more

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Rated 5 out of 5 stars

Pick up and drop off could not have been easier. The price you pay when you book is the full price, except for a fuel charge hold. Been using them for years now and had no problems. I used to use othe... See more

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Rated 3 out of 5 stars

Overall the rental was fine and I would rent again as their price was better than competitors. That being said, a few things that could be improved upon - more communication pre pickup (I.e. where to... See more

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Rated 5 out of 5 stars

Excellent and above all hassle free!!! Much better than all the other rental companies

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Rated 3 out of 5 stars

This was our 5th or 6th time as a family renting from NewWay. We are sad not to be able to rent an electric car anymore. This last experience was a first for me in 40 years of renting vehicles in Irel... See more

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Rated 5 out of 5 stars

Easy booking. Great check-in and check out at the airport. Easiest car rental experience I’ve ever had.

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Rated 4 out of 5 stars

This is my 5th time using New Way car hire. No fuss. Does exactly what it says on the Tin. I will continue to use them as long as this service sticks to this high standard and simplicity.

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Rated 5 out of 5 stars

Easy pickup at Dublin Airport. The car we booked was the one we got. Also, easy dropoff. We booked the car for 5days. There were no extra or hidden costs. The full insurance cover was real peace of mi... See more

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Rated 5 out of 5 stars

Simple no fuss no hidden cost car hire. Pickup and return were straightforward and staff were excellent. Would recommend Newway for Ireland

Company replied

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Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

592 reviews

5-star
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1-star

Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Easy and seamless

Easy and seamless. Going to the kiosk at Dublin International, we were given exact and perfect instructions on how to retrieve our car, drive our car, and get moving. Being provided the full coverage gave us a lot of breathing room despite not needing it and will definitely use the service when going back to Ireland

October 17, 2025
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Reply from NewWay Car Hire Ireland

Hi Christian,
Thank you for your 5-star review! We look forward to seeing you again soon!!

Rated 5 out of 5 stars

Friendly and efficient

Friendly, easy, and efficient. These guys are a dream. They really deliver a great no nonsense service.

October 23, 2025
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Reply from NewWay Car Hire Ireland

It's our pleasure, Patrick. Thank you for your 5-Star rating. We look forward to your next rental.

Rated 4 out of 5 stars

This is my third or fourth rental from…

This is my third or fourth rental from NewWay. I appreciate the straightforward pricing. You pay the quoted price and no haggling over what’s covered. It’s all covered. I reserve the fifth star because I was given a car which was only one day from needing service and I rented for five days so service required light on for four days. The hand brake was slack…safe but almost at full stretch. Likewise the clutch almost fully up before the bite. The service should have been done before sending it out. It served my needs but made me mildly anxious. The key was so well worn that the buttons were rubbed away and only worked after three or four attempts. I will use NewWay again but hope for better next time as my previous experiences were all excellent.

October 16, 2025
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Reply from NewWay Car Hire Ireland

Hi Ita,
Thank you for your kind review.

The service light comes on after a certain date, or after a certain number of miles have been travelled, to remind our team in the garage to perform regular maintenance.

Please email care@newway.ie with your confirmation number when your next rental with us is in place, and we will ensure you are assigned the best available car in the class you have booked.

Rated 4 out of 5 stars

The car was reliable without any functional issues. …

The car was reliable without any serious damage! Newer wipers would have been nice, however, from the time we picked up the vehicle and dropped it off there were no issues! Customer service when needed was pleasant and very easy to deal with!

October 22, 2025
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Reply from NewWay Car Hire Ireland

Hi Kate,
Thank you for your kind review. We really appreciate your feedback.

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Rated 5 out of 5 stars

My experience with Newway Car was…

My experience with Newway Car was positive. Picking up and dropping off was easy, and the car was satisfactory. I will use it again next time I'm in Dublin.

October 20, 2025
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Reply from NewWay Car Hire Ireland

Thanks a million, Gary, for your 5-star review. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Very easy pick up and drop off

Very easy pick up and drop off, all questions answered quickly and thoroughly. Felt confident having rhe full coverage

October 19, 2025
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Reply from NewWay Car Hire Ireland

Thanks, JD. We really appreciate your positive feedback!!

Rated 5 out of 5 stars

Excellent customer service with transparent pricing

I have rented cars in many countries and New Way was by far one of the best experiences I’ve ever had. Excellent customer service and clear, transparent pricing. They make you feel confident that, if anything happens, they’ll take care of everything.

October 15, 2025
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Reply from NewWay Car Hire Ireland

Hi William,
Thanks so much for the great feedback. We hope to see you again soon!!

Rated 5 out of 5 stars

Great hassle free car hire.

Great hassle free car hire.

Car collected from Cork 9am. Collected from Avis desk next to Newway desk as per wee sign.

Quick collection process giving driving licence and credit card. €127 hold on cc for "fuel" deposit.
No idea where they come up with that figure as most cars are c40L @ €1.75 / l . Anyway, deposit returned in under 48hrs.
Have to sign for existing damage before seeing car although agent started "it doesn't matter as you are covered regardless ".

Keys collected with Avis bay number given.
2 minute walk to car park.

Car ordered - intermediate, eg Astra.
Car supplied - Nissan Juke.
Car absolutely fine. 50K Km. Working Car play.

Zero issue in 48 Hours/ 500 Km.
Car was perfect for the 3 of us.

No problems at all recommending new way.
Would definitely use again.

October 14, 2025
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Reply from NewWay Car Hire Ireland

Hi Boss,

Thank you for your wonderful review!

With NewWay your entire rental is prepaid in advance at the time of booking.

The only thing you will need your payment card for on pickup of your rental is your Fuel Deposit. This is between €123.75 and €225.00 depending on the size of the car you have chosen. When you return your rental with a full tank of fuel, your fuel deposit will be returned to you.

The fuel deposit is much more than the cost of a tank of fuel for a few reasons, but mostly it is to encourage our customers to return their rentals with a full tank of fuel. This helps us to change cars over as quickly as possible, which helps to lessen any potential delays.

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Rated 5 out of 5 stars

Excellent and above all hassle free!!!

Excellent and above all hassle free!!!
Much better than all the other rental companies

September 1, 2025
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Dirk,
We really appreciate your great review. Thank you!

Rated 4 out of 5 stars

Clear rental conditions with no hidden…

Clear rental conditions with no hidden fees. Easy and quick process to pick up car and drop-off at a time that suited us. The only issue is I booked an Opel and got a Dacia which I really didn’t want. It was a pretty ugly car. That’s just my preference. I feel like a Dacia and Opel aren’t similar but whatever the car worked fine.

October 5, 2025
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Reply from NewWay Car Hire Ireland

Thank you for your great feedback. We can't guarantee the make or model of the car you will receive on pick up, but if you have a preference, you can ask the agent at the desk on pick up, and they will do their best to accommodate you.

Rated 5 out of 5 stars

The NewWay staff at Dublin Airport were…

The NewWay staff at Dublin Airport were excellent and very helpful.
I highly recommend NewWay car hire for price, great customer service and ease of process.
Thanks guys 😊

September 17, 2025
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Reply from NewWay Car Hire Ireland

Hi D. Grima,
Thank you for your wonderful review!

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Rated 5 out of 5 stars

Great experience

Smooth pick up and drop off. Car was as expected. All inclusive cost was excellent. Nil issues at all. Great experience using NewWay.

October 9, 2025
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Reply from NewWay Car Hire Ireland

Hi Nicole,

Thank you so much for your 5-star review of NewWay.

Kind regards,
Niamh

Rated 4 out of 5 stars

It was good a good car but had no USB…

It was good a good car but had no USB port & the tire lost pressure and a warning light came on after a day. Had to put air in it. I noticed it low when I left so it should have been tended to before I received it. Overall, car was fine.

October 13, 2025
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Reply from NewWay Car Hire Ireland

Hi James,
Thank you so much for your 4-star review of NewWay!
We hope to see you again soon.

Kind regards,
Niamh

Rated 3 out of 5 stars

Could have been perfect

I was really pleased with how smooth and efficient the check-in and check-out process was — everything went quickly and without stress. I also appreciated the all-inclusive insurance policy, which covered everything and made the rental feel worry-free from start to finish.

Unfortunately, the car itself was disappointing. It was shaking noticeably almost the entire time, and we couldn’t safely drive faster than 80 km/h because of it. When we mentioned this issue to the lady at the check-out desk, she showed little interest and didn’t seem to take the matter seriously, which was quite frustrating after an otherwise positive experience.

Overall, great service setup and insurance coverage, but the vehicle quality and customer care at return could be improved.

October 13, 2025
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Elisa,
Thank you for your in-depth review.

We're sorry to hear about the issues you experienced with the car. This would be quite rare for us.

All cars are checked prior to being assigned to ensure that they are roadworthy. Should a customer experience issues, or otherwise be unsatisfied with the vehicle, they can visit one of our locations to request a vehicle change.
We do our best to accommodate these requests.

With that said, we have noted your feedback, and we hope to see you again soon.

Regards,
Niamh

Rated 5 out of 5 stars

Great service

Great service, in and out of Dublin airport. Always very pleasant behind the counter and quick to get you on the road. No hidden fees, this is my 5th rental with New Way love it.

October 10, 2025
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Antoinette,
Thank you so much for your 5-star review.
We're delighted to hear you had such a positive experience, and hope we continue to be your #1 choice for car rental in Ireland.
Kind regards,
Niamh – NewWay Team⭐ ⭐ ⭐ ⭐ ⭐

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Rated 5 out of 5 stars

I love that they quote the full price

Unlike other car hire companies that quote much lower then add insurance, breakdown cover, windscreen cover, tax etc. You end up paying more AND have grief at the terminal. The price NewWay quote is the price you pay. Hassle free at the airport, quick transfer to pick up the car. Return was just as quick. Just lovely.

September 29, 2025
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Paul,
Thank you so much for your lovely 5-star review of NewWay Car Hire. We're so pleased to hear that you had such a positive experience. We hope to see you again soon.
Kind regards,
Niamh – NewWay Team⭐ ⭐ ⭐ ⭐ ⭐

Rated 5 out of 5 stars

NewWay takes all the angst out of…

NewWay takes all the angst out of renting a car in Ireland with reasonable rates and wraparound insurance. Now, it they’d just make the roads a little wider🙃

October 4, 2025
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi Kristi,
Thank you so much for your delightful 5-star review of NewWay Car Hire.
Unfortunately, we can't do anything about the roads, but we can offer the best experience while driving on them!

Kind regards,
Niamh – NewWay Team⭐ ⭐ ⭐ ⭐ ⭐

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I recently rented a car from NewWay Car Hire, in Cork Ireland, and I have to say it was one of the best car rental experiences I’ve ever had — and I’ve rented from many of the big international brands before.

From the moment I arrived at the counter, everything was handled efficiently, clearly, and without any hidden catches. The staff were professional, welcoming, and straight to the point. What really stood out was that there was no haggling, no pressure to buy extra insurance or unnecessary add-ons. I paid exactly what I had booked online — not one cent more. That level of honesty and transparency is rare in the car hire industry.

The car itself was immaculate — spotless inside and out, freshly cleaned, full tank, and exactly the model I had reserved. The pickup and drop-off were seamless — no waiting around, no confusing paperwork, and no surprise inspection tricks that some other companies use. Everything was documented properly, and I left with complete peace of mind.

I also appreciated that NewWay’s team explained everything upfront — how the insurance worked, where to return the car, and how the deposit would be refunded. Communication was clear and friendly from start to finish with Irish Hospitality!!!!

Overall, I would rate NewWay a solid 10/10 for transparency, customer service, and car quality. It genuinely felt like a new, fair, and customer-first way to rent a car in Ireland.

Highly recommended to anyone tired of the old-school rental experience filled with upsells and fine print. NewWay really does live up to its name — it’s the “new way” of car hire done right!

UK Civil Servant.

October 8, 2025
Unprompted review
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Reply from NewWay Car Hire Ireland

Hi CB,

Thank you so much for your wonderful, detailed, and 5-star review of NewWay Car Hire! You've summed up exactly what we strive for, a hassle-free, top-class rental experience with no hidden fees, and no stress.

We truly hope to see you again in the future, thank you again.

Kind regards,
Niamh – NewWay Team⭐ ⭐ ⭐ ⭐ ⭐

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