MexiPass International Insurance Services Reviews 1,853

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They appreciate the user-friendly website and efficient online platform, which makes quoting, binding, and issuing policies quick and hassle-free. Customers also value the excellent customer service, noting that representatives are professional, helpful, and knowledgeable. The ease of navigating the system and the availability of past policy information for repeat clients are also highly appreciated. Consumers consistently praise the company's responsiveness and willingness to assist with any questions or concerns. The competitive prices and comprehensive coverage options contribute to a sense of peace of mind for both the agency and the customer. Many reviewers specifically highlight the positive experiences they've had with individual team members, appreciating their expertise and prompt service.

Based on these reviews

Rated 5 out of 5 stars
Verified

A repeat client called me while on vacation in Colorado. Your site was helpful to me to get the client the right coverage because I didn't have access to his file in my office. Since he was a repeat... See more

Rated 5 out of 5 stars
Verified

After 18 years writing policies from Mexipass, we are extremely satisfied with the customer service and our clients also, they find the help they need while in Mexico. Thank you Mexipass, we look... See more

Rated 5 out of 5 stars
Verified

Our client was a previous client/policy and all I had to do was locate the old policy revise with a current date and was able to process the policy very easy and with no issues. Thank you!!!

Rated 5 out of 5 stars
Verified

Your online quoting platform is very easy and once client is ready to bind the process is quick. My only issue is when I need to bind a commercial policy, I get the client on the phone so they can pr... See more

Rated 5 out of 5 stars
Verified

Benjamin at Mexipass is extremely helpful and will answer your questions at any time and always nice to work with!!!!! He makes this process so much easier and extremely knowledgeable. The company i... See more

Rated 5 out of 5 stars
Verified

had a couple of questions regarding coverage. Called the CS number and the person that assisted me was extremely helpful. Explained all in detail. Was very willing to answer all my questions and if I... See more

Rated 5 out of 5 stars
Verified

Your website is user friendly and it helps! But the big difference is the excellent customer service you provide. Dinia was very professional and helpful. Her knowledge of the product and explana... See more

Rated 5 out of 5 stars
Verified

The system is very user friendly taking little time to issue a policy. Other good point is that a recurring costumer is kept in the system making it less complicate to fill the application,

Rated 5 out of 5 stars
Verified

Working with Mexipass is very easy and provides a great solution for my client's needs. They are always very responsive to my emails and have been very helpful when working on my renewals.

Rated 5 out of 5 stars
Verified

The online quote and issue system is intuitive. Our new employee was able to navigate the information easily. The customer was happy to have the coverage. There is peace of mind for our agency and f... See more

Rated 5 out of 5 stars
Verified

The quoting process was quick and very efficient. The website is easy to use. This insurance company definitely knows how to make it quick and easy for customers.

Rated 5 out of 5 stars
Verified

MexiPass is very easy to work with and has very good customer service never have I had a complain from my customers. Love the fact that its user friendly as well

Rated 5 out of 5 stars
Verified

the customer service is great when i need to call for a question. the system is very easy to use. i especially like the old quotes still being found.

Rated 5 out of 5 stars
Verified

Great company to work with and Ened is so helpful! Highly recommend MexiPass for all that you need when writing in Mexico!

Rated 3 out of 5 stars
Verified

In 2016 it was a change of company name and all the paper work was submitted and updated. I have sold some policies since then, with no problems. On Jan 24th I submitted a policy. To my surprise the... See more

Rated 4 out of 5 stars
Verified

Overall I like everything with MexiPass. I am disappointed that I can no longer email quotes, makes doing business difficult. I think there is still room for some improvements on the producer pages. I... See more

Rated 3 out of 5 stars
Invited

We have had very few losses but on each Mexipass has attempted to avoid paying. A recent problem arose where I accidently hit the agent pay button but the amount of time to bring the client in to si... See more

Rated 4 out of 5 stars
Invited

I would recommend Any Canadian Broker who has Clients with Property down in Mexico to use MexiPass. The service is good, the system is a little getting used to but very manageable and the premiums see... See more

Company replied

Rated 4 out of 5 stars
Invited

MexiPass delivers what I need in a hurry. Only item to suggest to take from 4 star to 5 star would be updating website to be more user friendly. The staff and group over there are excellent & are very... See more

Rated 4 out of 5 stars
Verified

Great service, easy quoting and issuing policy. Only problem and suggestion. You should be able to issue with clients checking. You only offer credit card. Most business ownerswant to use checking... See more

Rated 4 out of 5 stars
Invited

Easy to use website....competitive prices w/good coverages and optons. The only drawback is it is difficult to get in touch with a real person on the phone if you have an immediate need, should work o... See more

Company replied

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Company details

  1. #2 of 25 best companies in Travel Insurance Company
  2. #12 of 103 best companies in Insurance Agency
  3. #6 of 34 best companies in Insurance Broker
  4. #21 of 189 best companies in Travel Agency

Written by the company

MexiPass provides the best Mexico insurance for Americans and other foreign nationals who travel, own property or have business interests in Mexico. MexiPass' exclusive products provide superior and affordable Mexican insurance coverage from leading international insurance companies. Our Mexico Insurance products have been designed to provide the best coverage on the market for the needs of Americans and other foreign nationals in Mexico. MexiPass products include Mexican Auto Insurance (including coverage for Mexican Car Insurance, Mexican Motorcycle Insurance, Mexican ATV insurance and Mexican RV insurance), Mexican homeowners insurance, Mexico boat insurance and Mexican Commercial Insurance. MexiPass products are available through an extensive network of licensed insurance agents, who are able to provide superior coverage at very competitive rates.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Bound policy while on vacation out of state!

A repeat client called me while on vacation in Colorado. Your site was helpful to me to get the client the right coverage because I didn't have access to his file in my office. Since he was a repeat user of MexiPass, I was able to utilize the past policy element and simply re-create a new application. Very satisfied.

August 7, 2025
Rated 2 out of 5 stars
Verified

Poor claims service and high deductibles

Claims service is very complicated and people skills are not very good when it comes to helping people with a claim.

Deductibles on theft in the border regions is way too high. We have other options that are not that incredibly high.

June 25, 2025
MexiPass International Insurance Services logo

Reply from MexiPass International Insurance Services

Dear Rafael,

We want to address some confusion regarding your recent review.
According to our records, your office currently has only one open claim. This matter was handled directly with the assistance of our supervisor, Javier, and the assigned adjuster by the Mexican Insurance Company.

No deductible was requested from your client, as liability for the incident was determined to rest with a third party.

Your office reviewed all aspects of the claim with Javier, and at no time did it indicate any dissatisfaction regarding the handling of this claim. Furthermore, your client selected the repair facility—a dealership body shop located in Mexico. That body shop reported that an additional sensor, located on the side of the vehicle that is not located near the point of impact, required replacement.

We agreed to cover the cost of the sensor and the associated labor, contingent upon receiving proof of damage from the dealership. To date, this documentation has not been provided. Additionally, the adjuster has been in contact with your client via email and phone, and he is aware of the situation.

Payment was offered to your client on June 22, 2025, covering the initial damages, with the remaining balance for the sensor and labor to be issued upon receipt of the required proof. However, your client declined this arrangement, requesting that all payments be made in a single disbursement.

Should you have any further concerns, we would be happy to discuss them.

Sincerely,
Giulliana

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