Litecraft Reviews 7,096

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the promptness of the delivery service and the excellent condition in which their orders arrive, often noting the superb packaging. Consumers appreciate the wide selection of attractive lighting options available at decent prices, with many highlighting the good value for money. People also commend the company's service, especially the efficient and friendly customer service team. The ordering and payment processes are described as easy and hassle-free. The quality of the products is frequently mentioned, with reviewers expressing satisfaction with the materials and overall design.

Based on these reviews

Rated 5 out of 5 stars
Verified

I made two orders for a total of six glass light fittings. They arrived in good time. On arrival I checked them and sadly one fitting hadn't made the delivery as it should have. I contacted litec... See more

Company replied

Rated 5 out of 5 stars
Verified

It's a beautiful pendant light and fast delivery. My only gripe is that it was packed very well but in polystyrene. There are other alternatives and perhaps this should be thought about nowadays rathe... See more

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Rated 5 out of 5 stars
Verified

i absolutely love my green glass lamp - it's classic, stylish but timeless and sits happily - as if it has always been there! - on my conservatory window ledge in perfect dialogue with its older and... See more

Company replied

Rated 5 out of 5 stars
Verified

Good selection of attractive lighting at a decent price. Superbly well packaged so in perfect condition. For bedroom I chose 2 x Madrid ceiling lights plus 2 matching pull switch wall lights above the... See more

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Rated 3 out of 5 stars
Verified

The original touch lamp could not be self-assembled*when it arrived, but a seemingly usable replacement has already been received via swap & collect and duly assembled. Unfortunately, finding the re... See more

Company replied

Rated 4 out of 5 stars
Verified

I’m very happy with the products (outdoor lighting) as well as the delivery and customer care. However, Litecraft was unable to provide an invoice showing my VAT number, which I believe should be a st... See more

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Rated 5 out of 5 stars
Verified

Fantastic always great service from ordering until arrival . wish light bulbs were included I had to wait 2 days before i could get the 2 bulbs I don't mean free charge the extra... still lookin... See more

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Rated 5 out of 5 stars
Verified

We've been using the PIR lights for some years. Replacing ones that have stopped working. Love quality being nonmetal especially for rust. We have them running along the front of our property for our... See more

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Rated 5 out of 5 stars
Verified

Exceptional company to deal with. The lights are of the highest quality and their service, communication and delivery are first class. Lights arrived perfectly packaged within 48 hours of ordering. I... See more

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Rated 3 out of 5 stars
Verified

These lights are lovely: I bought 6 in total and they light up my garden beautifully. However- our power keeps going off and an electrician advises me that it is because of water getting into the ligh... See more

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Rated 4 out of 5 stars
Verified

The light fixture itself is great value for money, and looks good. However, we had some difficulty in fitting the GU10 bulbs, because the length of each light was quite long, and it took some patience... See more

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Rated 5 out of 5 stars
Verified

We placed a large order with Litecraft; we received excellent service with ordering, payment and delivery. Some small items (cable sets) were missing from our order but this was resolved quickly by Li... See more

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Rated 5 out of 5 stars
Verified

Prompt delivery. Item as described and well packed. Adequate instructions on fitting. However the design (not Litecraft's direct responsibility) required the horizontal placement of tiny black scre... See more

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Rated 4 out of 5 stars
Verified

I recently ordered 2 different outside lights which the website said had sensors but unfortunately only one had. I emailed and quickly had a response stating that this particular one didn't have a sen... See more

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Rated 5 out of 5 stars
Verified

Great priced outdoor lights, arrived within a couple of days, well packaged and great quality. We haven’t fitted them yet so cannot comment on the lighting effect but if they live up to the advert, th... See more

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Rated 5 out of 5 stars

I have never known great customer service like it! Called customer services as I required a replacement part, 3 rings and a human being answers, no silly music for 20 minutes, no 20 options. Nice frie... See more

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Rated 5 out of 5 stars
Verified

Arrived promptly, well packaged in bubble wrap. Found these bright 'daylight white' colour bulbs online I prefer to the duller 'warm white' bulbs shops only seem to stock. Replaced previous spiral sha... See more

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Rated 5 out of 5 stars
Verified

I am very happy with the ceramic uplighter wall lights I purchased from Litecraft. They are excellent quality & were good value at the price I paid. They also arrived quickly & were well packaged & l... See more

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Rated 5 out of 5 stars
Verified

Easy to order and arrived within a few days. I'm so happy with the lamp, it looks even better in real life. Very sultry looking gives off a subtle, but warming vibe. I would definitely recommend this... See more

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Rated 5 out of 5 stars
Verified

Looking on line for replacement up/down wall light for the front of my house. Litecraft had a good selection of lights. Found one with reasonable review. Ordered , speedy delivery and arrrived in good... See more

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Rated 5 out of 5 stars
Verified

The 20w twin floodlight is decent quality and was delivered quickly. Installation and PIR setup was straightforward too. The light output was sufficient to illuminate my 8m deep by 15m wide driveway... See more

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Rated 5 out of 5 stars
Verified

Competitive prices especially with the discount code. I haven't actually set the light up yet as we are waiting to move into our new house. I didn't realise I would have to build the light, so I'm... See more

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Rated 5 out of 5 stars
Verified

Fantastic lights at a competitive price. Light were easy to install and look great. Delivery was quick. Would definitely recommend this company if you're after any lights.

Company replied

Rated 5 out of 5 stars
Verified

Item arrived on time and was as described. The outdoor lights are robust and stylish but as they are integrated LED I will have to see how long they last. Fitting them was straight forward but a lager... See more

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Rated 5 out of 5 stars
Verified

Super quick to deliver, ordered afternoon, then came next day and no postage costs. Fantastic service Now fitted , electrician said very easy to fit. Look great

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Rated 5 out of 5 stars
Verified

What an excellent experience! A truly brilliant service. My lampshades were here before I had brought the other ones down! Well done all of you.

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Rated 3 out of 5 stars
Verified

For a start the welcome discount would not accept/apply at checkout, so i missed out on that & then the light came flat packed! Its abit tricky to assemble & might possibly be getting returned.

Company replied

Rated 5 out of 5 stars
Verified

Ordered online. Prompt delivery. Very well packaged . Item however needed to returned as not quite as expected. Company responded promptly to organise return with courteous and professional communica... See more

Company replied

Rated 5 out of 5 stars
Verified

Hassle free. The well packed lamps arrived promptly and were exctly what I had ordered. Now fitted and lighting up my kitchen. A reasonably priced order.

Company replied

Rated 5 out of 5 stars

Bought lights for most of our new house from LITECRAFT (Glasgow). Varied selection of lights. Service has been fantastic from helping with selection, returns and a wee unfortunate mishap when buildin... See more

Company replied

Rated 5 out of 5 stars
Verified

Super fast delivery. Fab light shade which was packed really well for it's journey. I got this in the sale so it was great value for money. The shade is transparent as it is hanging in a hallway which... See more

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Rated 5 out of 5 stars
Verified

The website was clear and easy to negotiate. The lampshades were just as described and pictured. I actually expected them to be inferior as they were such good value. They came very well packaged and... See more

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Rated 4 out of 5 stars
Verified

Overall very good. Quick delivery. Was an odd thing where payment set up as a Direct debit but it was rectified. Good quality product on opening.

Company replied

Rated 5 out of 5 stars

I ordered from a major retailor and noticed my item was sent to a 3rd party for fulfilment, Litecraft and wanted to write a positive review as the major company didn't do so great. However Litecraft... See more

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Rated 4 out of 5 stars
Verified

Lights arrived quickly and well packaged. Very good value for money . Excellent customer service and problem resolved straight away.

Company replied

Rated 5 out of 5 stars
Verified

Great quality items at an excellent price. Speedy delivery too. Would definitely recommend and look to purchase again from here.

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Rated 4 out of 5 stars
Verified

Overall very good. Package arrived in good condition and on time. Whilst all of the bulbs were fine and working I did receive one incorrect fitting

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Rated 5 out of 5 stars
Verified

Easy payment transaction. Quick delivery of item and very well packaged.Very pleased with the light fitting, thank you.

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Rated 4 out of 5 stars
Verified

Quick delivery looks ok but still waiting for electrician to put it up so cant comment on how it works yet

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Rated 5 out of 5 stars
Verified

They had exact what I wanted at a great price, no delivery charge and quick delivery would use again and recommend to one and all

Company replied

Rated 5 out of 5 stars
Verified

We looked for a while trying to find a pair table lamps and found them on your website. Very pleased with that hem they look so right in the our living room and dining area.

Company replied

Rated 5 out of 5 stars
Verified

Great and very swift service. The light arrived within a day or two of us placing the order. Would definitely order from them again.

Company replied

Rated 5 out of 5 stars
Verified

Excellent delivery, well packaged for delivery, exactly as described by seller, first-class quality beautifully made, first time purchase really pleased could highly recommend

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Rated 5 out of 5 stars
Verified

Just as described - really quick delivery - thank you

Company replied

Rated 3 out of 5 stars
Verified

Nice lights. Easy to fit. My only niggle is, for the price of over £60 per light and l bought 5 of them, is the G9 bulbs. They don't come with them. How disappointing. So be prepared to spend extra m... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick and easy to order and delivery was fast. Bought the light as a birthday present for my lad. He absolutely loves it

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, goods received in good condition, as ordered

Company replied

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Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Lamp Shade Supplier
  4. Light Bulb Supplier

About Litecraft

Written by the company

At Litecraft, we have an entire website dedicated to helping you search for the right lights, whether you’re looking for something for your home or outdoor space, or whether you’re just looking to shop the sales, there’s something for everyone!

When you’re shopping with us at Litecraft, you have a leading UK lighting company by your side, offering fast & free delivery on all light fittings including Chandeliers, Light Bulbs, Ceiling Lights, Table Lamps, Bathroom Lighting, Security Lights and Solar Lights.

Litecraft has 4 stores located across the UK, in Leeds, Birmingham, Glasgow, and Greater Manchester, our staff are pleased to act as your own personal shoppers for an easier shopping experience.

Ceiling Lights Wall Lights Table Lamps Floor Lamps Outdoor Lights Children's Lights

Litecraft Group Ltd Details

Written by the company

Our customer service staff are on hand 7 days a week to help with any of your queries.

Fast and Free UK Delivery on all Lighting!

Fast and Free UK Delivery on all Lighting!
Get Fast and Free UK delivery on all orders. Bulbs are subjected to a small delivery charge if purchased on their own and total under £16. You can upgrade your order to Next Day delivery. All major credit cards are accepted. 100% Secure site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

very efficient and fast delivery …

very efficient and fast delivery definitely use again .

October 10, 2025
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great 5-star review. We look forward to seeing you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Lights arrived on time and as…

Lights arrived on time and as described, very pleased with them.

October 2, 2025
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

A pack of light bulbs were short in my…

A pack of light bulbs were short in my order and although I have sent messages i have had no reply .
I have now had a reply and the missing bulbs are being sent.
When I was trying to order my lamps I spoke to a lovely lady and she sorted me out and was extremely helpful.
The lamps are for the bedroom and they are perfect, well made and pleasing to look at. I am very happy with my purchase and as they are touch lamps very Easy to turn on in the dark.

October 6, 2025
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your honest feedback. We can confirm that you emailed on 7th October and we replied on 8th October. We have confirmed with you that one of the two packs of bulbs that were missing has been dispatched. Please allow 24/48 hours for delivery. Our apologies for any inconvenience, and if we can assist you further, please do not hesitate to get in touch. Assuring you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 4 out of 5 stars
Verified

Good customer service

I ordered 2 glass lights. The problem arose with DPD who broke the lights. Litecraft were lovely and immediately offered a full refund or replacement lights. As you can imagine I did not trust DPD, so refund. The customer service during this time was excellent.

September 28, 2025
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Great delivery

Easy ordering, beautiful bathroom lights , just waiting for our electrician to fit them

October 5, 2025
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great 5-star review, we hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Great product Exceptional customer service

Really pleased with my light fitting. The customer service was exceptional. When I didn’t put my discount code in the right order, the customer service rebated it into my bank. It was great to talk to a real person also when one of the glass shades arrived damaged and I was going to travel for the following week The customer service arranged for a replacementto be delivered as soon as I got back.

September 27, 2025
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your wonderful 5-star review. We hope to see you again soon!

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Good range and prices

Good range and prices, personal advice, friendly, prompt delivery.

October 5, 2025
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Fabulous service

October 1, 2025
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your fabulous 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, goods received in good condition, as ordered

September 29, 2025
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Just as described

Just as described - really quick delivery - thank you

October 1, 2025
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

A well made-product

A well made- product. Nice large size and sturdy

September 24, 2025
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 3 out of 5 stars
Verified

Defective lamp quickly replaced. The original touch lamp could not be…

The original touch lamp could not be self-assembled*when it arrived, but a seemingly usable replacement has already been received via swap & collect and duly assembled. Unfortunately, finding the recommended type of 3w LED bulb in shops has proved difficult, so actual has yet TBA.
*For some reason the shade holder dome-screw had been manufactured with resin glue in the thread, making it unscrewable.
Original delivery by Parcel Force was chaotically unpredictable (not their couriers’ fault); the swap & collect by DPD went much better.

September 23, 2025
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your honest feedback. We are sorry to hear of your issue. If there is anything else we can help you with, please feel free to let us know. We'd like to assure you of our best attention at all times.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Excellent delivery

Excellent delivery, well packaged for delivery, exactly as described by seller, first-class quality beautifully made, first time purchase really pleased could highly recommend

September 29, 2025
Litecraft logo

Reply from Litecraft

Good morning, and thank you for your lovely 5-star review. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Ceiling light

Ordered online. Prompt delivery. Very well packaged . Item however needed to returned as not quite as expected. Company responded promptly to organise return with courteous and professional communication.

September 29, 2025
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Good product and swift delivery

Good product and swift delivery

September 29, 2025
Litecraft logo

Reply from Litecraft

Good afternoon, and thank you for your positive feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Fast efficient delivery

Fast efficient delivery.

Great item

September 28, 2025
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your great feedback. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

Rated 5 out of 5 stars
Verified

Brilliant service and A++ with the…

Brilliant service and A++ with the products. My lights are looking great!

September 12, 2025
Litecraft logo

Reply from Litecraft

Good evening, and thank you for your amazing feedback! We are delighted to hear that you love your new lights. We hope to see you again soon.

Kind Regards,
The Litecraft Team.

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