La Nordica-Extraflame official page Reviews 136

TrustScore 3 out of 5

3.1

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3.1

Average

TrustScore 3 out of 5

136 reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

You may as well burn your money - go elsewhere

Biomass Pellet Boiler - don't touch La Nordica with the proverbial barge pole. Total lack of back up, breakdown cover and no engineer service if you are in UK or from other reviews anywhere but Italy. Save your money and go elsewhere. Contact them via their website and they ignore you.

December 15, 2024
Unprompted review
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Rated 3 out of 5 stars

Wouldn't know whether to recommend or warn not to buy.

Great when it functions but regularly cuts out. The internal water pump appears to be the problem. Far too sensitive. Stops the stove when it detects any tiny bit of air or foreign body? Installer told us that the previous pump wasn't sensitive enough and caused the manufacturer a lot of problems with repairs, so instead they installed a pump that is too sensitive.

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible. Don't buy

We bought two Nordica Inserto woodburners last year and they are terrible: They give off very little heat, the fan is very noisy, and the vents keep jamming up. There is no customer service, neither from their French distributor nor the company itself. The instructions are completely incomprehensible and incomplete - we are trying to read the French, German and English translations and none of them make any sense! A complete waste!

January 11, 2022
Unprompted review
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