KochForm Reviews 1,298

TrustScore 4 out of 5

4.1

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Company details

  1. Home & Garden

Information provided by various external sources

Wir führen ausgewählte Marken mit hoher Funktionalität, Qualität und Top Design für ambitionierte Hobby- und Profiköche. Gusseisen ...


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars

Dispatched quickly

Dispatched quickly. Great customer service. Knife is fantastic - it cut through a sour dough loaf like it was butter!

August 4, 2022
Unprompted review
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Rated 5 out of 5 stars

Wow!

Wow!

We recently purchased an item for our company kitchen from KochForm.de and not only were they the cheapest online but the service was absolutely superb!

The purchase was very well packed, sent using the fastest and most secure postal method and the item was in brand new, perfect condition and of the highest quality.

This is the first time we've used KochForm.de but we will definitely be using them again. They are a first-class online retailer who sell the very best products with impeccable customer service and attention to detail!

Thank you so much for a truly excellent purchase!

May 13, 2021
Unprompted review
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Rated 5 out of 5 stars

Delivery time was perfect

Delivery time was perfect. My knife sharpener was well packed and no damage occurred during transit. The online purchasing was easy and fast - I will definitely use them again and will suggest the same for my friends and colleagues

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

DeBuyer frying pan

Dear KochForm Team, I am very glad that I bought DeBuyer pan with you, because the pan arrived sooner than anticipated. I am very satisfied with your service and kindness and of course with the prices. Wish you all the best

February 4, 2021
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service

On October 26th I made an order
It was never delivered & to the best of my knowledge no attempt was made to deliver it. I never received any further notification of it.
I followed up with your customer service. The order was reissued on November 20th &
I received a dhl tracking number.
No recorded movement since November 21st.
I contacted DHL but that too was most unsatisfactory.
I have had multiple correspondence with customer care. I emailed 6 days ago & still no reply. I have started a completely new thread today.
I am most disappointed with the service I have received. I still want to receive the item

December 7, 2020
Unprompted review
Rated 1 out of 5 stars

BAAAAAD costumer service

BAAAAAD costumer service
after the sending out of an expensive order with an incomplete address the costumer service was first not reachable and then, in two conversations, handled me in a demeaning and patronising way.
Don't support such a place

November 3, 2020
Unprompted review
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Rated 1 out of 5 stars

Ordered goods paid then heard nothing

Ordered goods paid then heard nothing. Wrote after 10 days. They said it wasn't in stock, nothing else. Waited another 10 days still nothing. Still nothing. Cancelled order. This company has the worst communication and customer service. NOT RELIABLE

February 26, 2019
Unprompted review
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