Kindred Splendor Reviews 104

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I ordered a portrait on December 4th. I had a proof relatively quickly but needed a few changes. I resubmitted a photo and they reached out to make sure I knew exactly what the drawing would look like... See more

Rated 5 out of 5 stars

Awesome company, excellent customer service!! From my first email to customer service asking if they could honor my custom request, to receiving my finished product very quickly; every step of the way... See more

Rated 5 out of 5 stars

I am very impressed with Kindred Splendor, my entire experience was very positive. From placing my order and being able to choose the background colour and frame colour as well as send multiple photos... See more

Rated 5 out of 5 stars

Kindred Splendor went above and beyond-I couldn’t have had a better experience! My 15y/o girl passed away suddenly and I came across their site and instantly fell in love! I chatted on the site to mak... See more

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Company details

  1. Pet Store

Information provided by various external sources

Shop the highest quality custom pet products with no minimums. We're very proud of the 'wow factor' that our pet art can often evoke, and we'd love to hear from you!


Contact info

3.9

Great

TrustScore 4 out of 5

104 reviews

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Rated 1 out of 5 stars

Not worth your time!

I ordered a portrait on December 4th. I had a proof relatively quickly but needed a few changes. I resubmitted a photo and they reached out to make sure I knew exactly what the drawing would look like. I responded within the day. I never received a response and have sent 2 other emails and tried their chat number twice. I called every number I could find related to the company with no answers. At this point I will most likely dispute the charge and hope for a refund. Customer service is terrible!

December 4, 2022
Unprompted review
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Rated 1 out of 5 stars

I placed an order through them and…

I placed an order through them and followed their guidelines to reach out if I had not received proofs within 72 hours. I did just that and received nothing further from them. I reached out again 3 days after the first email and still received no response. They have already charged me for my order and I cant even get in contact with them about where my proofs or product is. I checked my spam folder as well so I am confident it isn't there.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing!

I chose this company as they offered proof of your portrait before they actually sent it out to you. I had to change a couple of things on my dog and the second proof I got was absolutely amazing. 100% perfect! The picture is stunning! I couldn't fault the service one bit.
I'm from the UK and it took less than a week to be delivered after the print had been made. How fast is that! They keep you up-to-date on tracking so you know exactly what's going on.
I will be ordering from here again with future pets..no doubt about that!
I'm so chuffed. I can't thank you enough!

April 21, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. I keep speaking to the live chat person and she keeps telling me the same exact thing. I never received my package so I decided I’d call FedEx myself and see what was going on and you all never even gave FedEx a package to ship out. So I spent over $100 on nothing.

April 22, 2021
Unprompted review
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Rated 5 out of 5 stars

Perfect portrait of my babies!

I could not be more happy with the portrait of my fur babies! I would recommend this company to every pet lover. I received the prof in less than 48 hours and it was perfect. Did not need to request any changes! The final product came in less than 2 weeks and I am in love with it. It could not be more perfect.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Kindred Splendor is a great company

Kindred Splendor is a great company, and I have only had prompt, wonderful service from them. I’ve ordered twice, and the portraits were so lifelike and done expertly. Loved the pictures and will order again.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

GREAT product!

I was so so SO happy with how my cats portrait turned out. She recently passed away and this is such a great memory of her that I will cherish forever. The ordering process was great, the artist took into account my notes and it was a quick turn around time. Really genuinely impressed with the whole process. Definitely recommend!

March 6, 2021
Unprompted review
Rated 1 out of 5 stars

Very unhappy - seems like a scam.

I ordered my portrait early Jan. I got my order review a few days later. I waited a couple of weeks and emailed to ask where the PDF file was. When I messaged their Facebook page to try and get contact it seemed to be automatic replies saying “what was that”, “say that again”, “I don’t understand can you repeat”. Money was taken out my my account as well. Very disappointed.

February 10, 2021
Unprompted review
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Reply from Kindred Splendor

Hi Jazmin,

I'm sorry you feel as though you did not receive proper service with our company. I do show we sent your digital download via email on 1/27 about 30 minutes after you approved your proof. Our emails do sometimes end up in spam depending on the security settings in the email account. We would be more than happy to resend this if you cannot find the one we sent.

We do have a support bot set up to answer common questions and to check statuses of orders on our online chat tool. This is to help our customers quickly get answers to their questions without having to wait to speak to a support agent. Unfortunately it did not work well with the integration to our Facebook messages so we are going to be turning it off.

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Rated 5 out of 5 stars

Quality Work

Quality Work! I ordered a portrait to be done of our Doberman to gift to my husband for Christmas. As promised on Kindred Splendor’s website, I received a mock up/proof within 24-48hrs and was able to either “approve” to begin production or request to have changes made. The mock up/proof got every detail of our dog and it wasn’t until I saw the mock up/proof that I noticed the lighting in the room casted a blue tint on one side of her face. I did request some changes and received another mock up/proof to review. The finished product is amazing and my husband loved it! He has it proudly displayed in his office. Another thing that drew me to Kindred Splendor is that they give back to animals in need.

January 19, 2021
Unprompted review
Rated 5 out of 5 stars

My prints came out AMAZING!

I loved my photos I received. I did two separate for each cat and they came out amazing. Every time I had questions about my pictures or orders anyone I talked to was beyond helpful. I’ve already recommended Kindred Splendor to a lot of my friends. You can’t go wrong!

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

Such a great product

Such a great product, I’m about to buy my third. My first two were Christmas gifts and were amazing. Such perfect likeness to the dogs! If you’re thinking about ordering, do it. I really appreciated the chance to review first and request an edit (remove collar). They were adorable and perfect.

January 17, 2021
Unprompted review
Rated 2 out of 5 stars

Wrong order and no reply

I ordered a portrait for a Christmas gift and they said it would arrive in time. I just received my order the second week of January only to find that it wasn’t even my order- it was pants and a hat. I emailed two different inboxes for Kindred Splendor (recommended by someone I spoke to via the live-chat) to request that my correct order be sent and received no reply. I finally received my order today. The portrait is nice but the experience wasn’t good.

January 15, 2021
Unprompted review
Kindred Splendor logo

Reply from Kindred Splendor

Hi Ana,

We apologize for the experience you had. We definitely do our best to provide the best customer service possible. In regards to emails, we have auto replies set up on them all to request customers tor each out to us via our chat system on our site. We did have a few hiccups during the busy season with our chat system but those have all been worked out. I'm happy you love your final product though and once again I apologize for the experience you had and we will do better.

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Rated 5 out of 5 stars

Repeat customer

I have used Kindred Splendor three times now. Every time I have been beyond pleased with their work and service. Most recent purchase was finally for my home (the previous 2 were gifts) and when my husband saw it he cried happy tears. Will definitely me ordering more for my own home...I got a lot of pets to put on my wall.

January 11, 2021
Unprompted review
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Rated 5 out of 5 stars

I’m sooo glad I found Kindred Splendor!

I’m sooo glad I found Kindred Splendor! I lovee my first baby and I had just recently moved into my new apartment so I needed some decor and what better decor than to see your pet everyday! They did an amazing job at turning my dog into a modern, minimalist decor piece. Once I got mine, I got so many compliments on it and my boyfriend and best friend bought some as well! My friend even got more to give as gifts for others! They make great gifts and it’s a good way to remember a pet that has passed as well, I’ll keep mine forever! Super happy with my purchase.

January 9, 2021
Unprompted review
Rated 5 out of 5 stars

We love our Kindred Splendor prints

We love our Kindred Splendor prints. Our latest order (Crash) perfectly compliments our first order (Crockett) that we got when our 15 year old lab passed away earlier this year. We also have one of our cat and other dog. Kindred Splendor prints are a great way to showcase furry family members past and present.

January 8, 2021
Unprompted review
Rated 5 out of 5 stars

Love my pup pics

The pictures arrived and were better than I even expected! I love having them up in my office and all my coworkers are jealous, on every Zoom call I get compliments.

January 8, 2021
Unprompted review

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