HR Parcel Reviews 15,737

There is no way to contact them. Their service is really horrible. from 22 October is written that my pack is arrived in Sesto Fiorentino and today after 6 days they have finally updated the status and put again your package is arrived in Sesto Fiorentino. My pack should be delivered today.
Numero di spedizione 19516001062481

No customer service (Only AI). Marks delivered on packages that have not been delivered. No tracking updates. Avoid at all costs!

Impossible to contact - I have written using the contact form and email and have tried to call every number I have been able to find for the company (three in total). I can see from the tracking that HR Parcel has had my package sitting in their local warehouse here in Turin and no one has replied to me on when my package will actually be delivered. It is now 3 days past the latest date from the range given.

I’m still waiting for my package, today it was supposed to be delivered, I saw by the tracking that they tried to deliver it to me but the recipient (me) was absent at the time of delivery. Unfortunately I’ve been always at my place and nobody came to deliver me the package, I hope they will call me tomorrow to warn me about the delivery.
By the way you should have a customer service number
Delivery number: 19800001474959

They sent me an email saying that the address was wrong, I replied to try to get another delivery before 24 hours like they said. No replies whatsoever i sent them 3 emails. Now the package is being sent back to China. Actual scammers.

It was very bad and scary the courier was rude kept ringig the bill like crazy my babe woke up craying

It's a SCAM! They never delivered my order and lied to me that they came to deliver it!

been wating for a package for over a week which they have had, and today i was supposed to receive it Been indoors waiting for it all day and then to receive a message saying that they delivered it this evening when they clearly didn't I have now got in contact with a seller to tell them to get it sorted out and strongly suggest never to use this company again Absolute disgraceful nothing worse than being told that they have delivered some think when they clearly haven't

Poor service

Package marked as deliverd but, as MANY other clients had experienced, it NEVER was delivered. I also opened a ticket with the client assistance and got ignored until now.

I was very impressed.
So many other couriers cant find our address and so, dont deliver.
Very well done HR.

The delivery guy was ridiculous. Few weeks ago one of the parcel from Firmoo went missing yet they shown delivered. We rearranged another one with Firmoo. This time we made sure the delivery guy has all the information in order to contact us. From phone number to building intercom. Yet the delivery guy used none of that. We tracked the parcel and waited in front of the balcony. And this guy literally parked and got off the car and threw the parcel carelessly in apartment buildings gate. He didn’t even contact us or anything. Anyone could take the parcel and we wouldn’t have any clue whatsoever(like the last time). We shouted to call the guy. He looked and carelessly went way.
We have the video of him (unfortunately not where he threw it) and his car registration is FK 250CL. (31july.2025)
How can a parcel delivery company employ this kind of a**hole who doesn’t care about people property?
This company should get bankrupt.

These people don't have backbones and are still stealing from people. I already started the legal process and my lawyer has already send them an email, of which, if they don't reply, they will face the consequences. Either give me my packages (02156179001053 & 02156179001060) back or pay the equivalent of the amount. I hope the worst and hope your company shuts down. The packages were never delivered and these thieves after complaining numerous time updates the status that they are delivered.

The parcel was marked as delivered, but has NEVER been delivered. And it was impossible to contact the seller.

A stupid AI, no other way to contact them it seems (besides that I have other things to do than running after couriers and e-shops). Arrived nicely to local branch (2 parcels, Rieti), its been there since, now a week and I dont see them arriving anytime soon.

I would even rate ZERO they say they ship the box but never arrived to me impossible to contact them and neither ask where is the package lost ... forget about this courier

My package got lost, it took me some time and pushes but eventually the sender and the carrier has agreed that it was actually lost and I've now received a reimbursement.

i ordered from temu and my parcel not received but status is written thats its delivered at 10:32 pm 1st time using this service but sooo bad

Terrible service. They do not send any notification about when parcel will be delivered. The tracking information is renewed not at real time, you can only talk to virtual assistant who cannot help. And to add more, they say that they tried to deliver but you were not at home (even though you literally spend all day home just for this courrier). It happened twice with one of my packs. And another pack seems stuck in transit for days. Result - never received any of my packs. Terrible. In addition, no customer service at all to solve the problem. I ordered from Mango shop, I will never order again just because they use this courrier.