Howdens - Derby Reviews 126

TrustScore 4.5 out of 5

4.7

Unit 4, Sydney Robinson Business Park, Ascot Drive, DE24 8EH Derbyshire, East Midlands, GB


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Rated 5 out of 5 stars
Verified

Took in a cupboard door where the hinges had broken away part of the door. Due to the fact that it wasn't a Howden's door, it was not possible to get a direct replacement. ( I have found that... See more

Company replied

Rated 5 out of 5 stars

Not bought a kitchen yet but went into Alfreton Road Branch in Derby on Tuesday (12th March) for research purposes and had a very friendly, informative and useful chat with Sally who was most helpful... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service yet again from the ascot drive branch. Yet again the staff made my customers experience on the design of there kitchen and the price was excellent. If you need doors or kitchen you... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve been using howdens for nearly 20 years now I can honestly say Arnold branch has helped me with all my projects and have been on hand with any problems and been a huge help. Fully recommend for qu... See more

Company replied

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Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances and joinery products.

Written by the company

Inspirational Kitchen Designs
With more than 100 inspirational kitchen designs to choose from, and thousands of products to complete a look, you have countless ways to customise a space – no matter the size or shape.
Free Home Survey & Kitchen Design Service
Our kitchen designers will visit your home, discuss your requirements and work with your builder to make the most of your space.
A Truly Local Business
More than 800 depots throughout the UK and Ireland with trained kitchen designers at each.
Available Immediately
Our range is the UK's largest from stock, which means that your builder can collect exactly what he or she needs, when they need it, to create your dream kitchen.
UK Manufacturing
We’re proud to be a British business with state-of-the-art, purpose built manufacturing sites in Howden, East Yorkshire and Runcorn, Cheshire.
Trade Only
We understand what it takes to create a kitchen that looks great, fits perfectly and most importantly, works - every time, every day. That's why we only sell our products directly to professionals like your local builder.

Contact info

  • Unit 4, Sydney Robinson Business Park, Ascot Drive, DE24 8EH, Derbyshire, East Midlands, United Kingdom

  • 01332 754 000

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent service from Eleisha at the…

Excellent service from Eleisha at the Derby Ascot Drive branch. Very professional, polite and knowledgable. Definitely recommend.

October 2, 2025
Howdens - Derby logo

Reply from Howdens - Derby

Hello Potts,

Thank you for your kind words.

Best wishes, Alexandra

Rated 5 out of 5 stars
Verified

Nice people in ascot drive branch

Nice people in ascot drive branch

September 4, 2025
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Reply from Howdens - Derby

Hello Simon, Thank you for taking the time to write such a great review. Take care and have a lovely day.

Rated 5 out of 5 stars
Verified

Staff great

Staff great, very knowledgeable and helpful, everything available

August 25, 2025
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Reply from Howdens - Derby

Hello Gary, good morning

Thank you for your positive feedback. We're pleased to hear that our staff were knowledgeable and helpful during your visit.

Best wishes,

Rated 5 out of 5 stars
Verified

very good service

I use Howden's quite a lot and from quotation to delivery, I've always had a really good service, would highly recommend

July 11, 2025
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Reply from Howdens - Derby

Hello DB JOINERY & BUILDING SERVICES,

Thank you for your kind words and recommendation. We're pleased to hear that you've consistently received good service from quotation to delivery.

Best wishes,
The Howdens Team

Rated 5 out of 5 stars
Verified

It's was very friendly

It's was very friendly
very helpful service
I am very please
Thank you

June 4, 2025
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Reply from Howdens - Derby

Hello Lena,

Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you had a friendly and helpful experience with our service.

Best wishes,

Rated 5 out of 5 stars
Verified

Even though the doors were not in stock…

Even though the doors were not in stock they obtained them for my required date.the doors were great and the customer was very impressed with them after fitting was accomplished.

May 13, 2025
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Reply from Howdens - Derby

Hello Geoffrey,

Thank you for your feedback. We're pleased to hear that the doors met your expectations and that your customer was impressed.

Best wishes,

Rated 5 out of 5 stars
Verified

Delighted with the services rendered

Delighted with the services rendered

May 20, 2025
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Reply from Howdens - Derby

Hello Richard, good morning,

Thank you for your kind words and for sharing your positive experience with our services. We're pleased to hear that you are delighted with the outcome of your kitchen remodel.

Best wishes,

Rated 5 out of 5 stars
Verified

Whatever I want is always in stock

Whatever I want is always in stock, ALL the staff are so friendly and helpfull it's a pleasure to shop at Howdens.

April 24, 2025
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Reply from Howdens - Derby

Hello Ken,

Thank you for your kind words and for sharing your positive experience with us. We're delighted to hear that our stock availability and friendly staff have made your visits enjoyable.

Best wishes,

Rated 5 out of 5 stars
Verified

Great service

Great service and good prices

April 25, 2025
Howdens - Derby logo

Reply from Howdens - Derby

Hello John,

Thank you for your positive feedback. We're pleased to hear that you were satisfied with our service and pricing.

Best wishes,

Rated 5 out of 5 stars
Verified
Howdens - Derby logo

Reply from Howdens - Derby

Hello John,

Thank you for your positive feedback about our service and staff. We are pleased to hear that you found our team helpful during your kitchen remodelling experience.

Best wishes,

Rated 4 out of 5 stars
Verified
Howdens - Derby logo

Reply from Howdens - Derby

Hello Asif, good morning

Thank you for your feedback and for rating us 4 stars. We are pleased to hear that you had a positive experience with our staff and customer service.

Best wishes,

If you would like to provide any further details regarding this matter, please email reviews@howdens.com

Rated 5 out of 5 stars
Verified

Easy website to use to order materials…

Easy website to use to order materials and plenty in stock

March 17, 2025
Howdens - Derby logo

Reply from Howdens - Derby

Hello Daniel, good morning

Thank you for your positive feedback on our website and stock availability. We're pleased to hear that you found the ordering process straightforward.

Best wishes,

Rated 5 out of 5 stars
Verified

Helpful staff

All the the staff are helpful and experienced in the products

February 27, 2025
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Reply from Howdens - Derby

Good afternoon, Thank you for leaving this 5* rating. Take care and have a lovely day.

Rated 5 out of 5 stars

Excellent Service

Our fitter put us in touch with Howdens, Michael came and visited and turned our design round very quickly. As we have a very small kitchen I was amazed at the design he managed and that it even included a full size dishwasher. Michael was professional, honest and very thorough. I’m now very excited to get the kitchen fitted. Thank you Michael for the first class service.

February 13, 2025
Unprompted review
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Reply from Howdens - Derby

Hi there, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a great day.

Rated 5 out of 5 stars
Verified

Friendly staff always willing to help

Friendly staff always willing to help,
Nothing is ever overlooked.
Keep up the good work.
And happy Xmas to you all
Cheers bob

December 4, 2024
Howdens - Derby logo

Reply from Howdens - Derby

Good afternoon, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon.

Rated 5 out of 5 stars
Verified

Excellent service yet again from the…

Excellent service yet again from the ascot drive branch. Yet again the staff made my customers experience on the design of there kitchen and the price was excellent. If you need doors or kitchen you won’t beat the service and price. Allways ascot drive branch not the other branches.

November 30, 2024
Howdens - Derby logo

Reply from Howdens - Derby

Good morning M T PROPERTY SERVICES DERBY LT, we are so pleased to read your positive comments, thanks for leaving such a great review.

Rated 5 out of 5 stars
Verified

Friendly and helpful

Friendly and helpful

November 4, 2024
Howdens - Derby logo

Reply from Howdens - Derby

Good morning Graeme, thank you for leaving this positive review. Take care and have a lovely day.

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