Every now and again it’s so good when your transactions from purchase to delivery go perfect .but an added peace of mind is to be able to communicate with the company to ask questions which was easy a... See more
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Great service, well packaged arbour, (I assume by gardens on line.) Delivery day was altered at last minute.(by courier) so bit annoyed. However delivery was straight forward, and the delivery m... See more
Purchased Kings Gothic Bench and it is lovely but arrived damaged. I made contact with Great Gardens On-line immediately and several times afterwards and tried calling. It seems that my requests wen... See more
Company replied
Ordering was easy the prices were good phoning customer service was straightforward to enquire when my items were due. The bad experience was the delivery, they used DHL all the boxes were opened an... See more
Company details
Written by the company
Garden Mall sell a large range of plants, garden furniture, and virtually everything else you could need for your garden. Very competively priced to give great value for money. We dispatch most goods within 24 hours and offer free delivery on orders over £50 *(conditions apply - see website).
Contact info
UK Shopping Mall Ltd, Rowena Park, Loughborough Road, LE7 7NL, Rothley, United Kingdom
- 0116 230 4293
- customerservice@uks,.co.uk
- www.greatgardensonline.com
Hasn’t replied to negative reviews
Every now and again it’s so good when…
Every now and again it’s so good when your transactions from purchase to delivery go perfect .but an added peace of mind is to be able to communicate with the company to ask questions which was easy as to the items I was more than pleased in fact better than described after endless searching with so many glitches I know I’ve found a gem of a company I’ll stick with so thanks a million
I ordered a henry hoover off them
I ordered a henry hoover off them. I messaged them a few days later to ask when it would be delivered. They said that they are out of stock but they would have more In about 16 days. I ordered it because I needed one. I told them I wanted a refund, they agreed and said I would get it in 3 working days. 2 WEEKS later no money back. I have passed it onto the bank to sort it. Still 3rd August waiting for a refund.
Good prices
Ordering was easy the prices were good phoning customer service was straightforward to enquire when my items were due.
The bad experience was the delivery, they used DHL all the boxes were opened and a failed delivery and a piece missing …total nightmare!.
Thankfully garden mall replaced the missing item but I advise they never use DHL again
Appalling attitude from member of…
Appalling attitude from member of customer service team, abrasive, unhelpful and rude, constantly talked over me then accused me of being annoyed!!, not without reason and when I reminded her of the fact that I was the customer and as such was entitled to be listened to and not shouted down and talked over I was met with the response "so you're the customer?...", this member of staff displayed literally every type of behavior that should be avoided by any good customer service agent, when I asked for her manager or H.R. team she replied that there wasn't one, clearly that would explain her manner, definitely should not be dealing with customers in any capacity.
Very happy with my purchases.
I bought four glazed black pots and a pack of plastic square pots.Easy to order. Arrived quickly by courier. Exceptionally well packed. Good quality products at a very reasonable price. Very happy with my purchases.
Excellent customer service
Excellent customer service.
I received a damaged garden gate, I then contacted customer service, and they responded promptly and received a replacement. Simone who has dealt with my case was fantastic.
Happy customer
My order of Panacea fence panels, posts and ground anchors arrived quickly and it was well packaged .Very happy with the product and the whole process. I would recommend this company.
Order still not arrived!
Order still not arrived!
I ordered for a fence to be delivered within 7 working days. I called as I had not had an update and was told they had trouble with packaging. I waited a few days and called again. I was told it would be delivered on Saturday, so cancelled my plans. It has still not arrived and has now been over 2 weeks.
Very poor customer service.
Love my Berry Awesome hibiscus plant
Love my Berry Awesome hibiscus plant. Perfect condition. 3rd Hibiscus plant I've ordered from them.
Love our garden arches
Love our garden arches, value for money, all parts needed to assemble together which was nice and easy. Fast delivery service even when it came straight from the manufacturer. Would recommend and would buy from them again. Thank you.
As good as it gets.
When you buy on line not knowing the company for the first time, you are a little wary and uncertain.
I need not have worried, this company is first class. Fast delivery, even faster if you don't mind paying a little extra.
The order was packed well and all intact, the fence and brackets are well made, and look good for the job.
The price was reasonable for the design and structure, and l will not hesitate to go back again.
Very satisfied customer, would recommend.
Brilliant service
Ordered a lovely painted arbour on Sunday. Arrived Wednesday and great delivery and customer service.
Great experience.
I wanted a very small plant trough for a small space in the garden. I saw this at an amazing price and ordered it. As it was breakable, I hoped it would arrive in one piece. I needn't have worried,as couldn't have been any better packaged, and arrived in perfect condition. Very pleased.
Excellent service and product
I ordered a hanging basket stand for the porch. The item arrived very quickly and I was very impressed with the quality for a very fair price. I will definitely use Garden Mall again.
Excellent
Was looking for a particular size trellis which was difficult to find but found exactly what I wanted at Garden Mall. Received trellis today and all in perfect condition as very well packaged. First time shopping with them but won't be the last - very impressed.
Packaging was brilliant and the hanging…
Packaging was brilliant and the hanging baskets were very well priced compared to garden centres which are quite expensive will definitely use them again a very speedy delivery
Excellent service
Excellent service. Highly recommend.
A quality item (cement planter) at a good price and delivered the following day!
No ifs, no buts just picked, packed and despatched.
A perfect online transaction.
Thank you.
Brilliant customer service
First time ordering with this company. Brilliant customer service. Small issue sorted out quickly and efficiently and immediate response to email. Very impressed and will shop with them again.
Super staff, great product
Really helpful and patient customer service staff who did everything they said they would while we were preparing to order, fantastic product (all 40m of it!), and super helpful customer service staff again when I had to order two small bits that we had lost on transporting it to our house in France! Will definitely use this company again!!
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