www.GreatGardensOnline.com Reviews 492

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars
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Every now and again it’s so good when your transactions from purchase to delivery go perfect .but an added peace of mind is to be able to communicate with the company to ask questions which was easy a... See more

Rated 4 out of 5 stars

Great service, well packaged arbour, (I assume by gardens on line.) Delivery day was altered at last minute.(by courier) so bit annoyed. However delivery was straight forward, and the delivery m... See more

Rated 3 out of 5 stars

Purchased Kings Gothic Bench and it is lovely but arrived damaged. I made contact with Great Gardens On-line immediately and several times afterwards and tried calling. It seems that my requests wen... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy the prices were good phoning customer service was straightforward to enquire when my items were due. The bad experience was the delivery, they used DHL all the boxes were opened an... See more

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Company details

  1. Garden
  2. Garden Center
  3. Garden Furniture Shop

Written by the company

Garden Mall sell a large range of plants, garden furniture, and virtually everything else you could need for your garden. Very competively priced to give great value for money. We dispatch most goods within 24 hours and offer free delivery on orders over £50 *(conditions apply - see website).


Contact info

3.9

Great

TrustScore 4 out of 5

492 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars
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Every now and again it’s so good when…

Every now and again it’s so good when your transactions from purchase to delivery go perfect .but an added peace of mind is to be able to communicate with the company to ask questions which was easy as to the items I was more than pleased in fact better than described after endless searching with so many glitches I know I’ve found a gem of a company I’ll stick with so thanks a million

October 17, 2025
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Rated 1 out of 5 stars

I ordered a henry hoover off them

I ordered a henry hoover off them. I messaged them a few days later to ask when it would be delivered. They said that they are out of stock but they would have more In about 16 days. I ordered it because I needed one. I told them I wanted a refund, they agreed and said I would get it in 3 working days. 2 WEEKS later no money back. I have passed it onto the bank to sort it. Still 3rd August waiting for a refund.

July 19, 2025
Unprompted review
Rated 4 out of 5 stars

Good prices

Ordering was easy the prices were good phoning customer service was straightforward to enquire when my items were due.
The bad experience was the delivery, they used DHL all the boxes were opened and a failed delivery and a piece missing …total nightmare!.
Thankfully garden mall replaced the missing item but I advise they never use DHL again

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling attitude from member of…

Appalling attitude from member of customer service team, abrasive, unhelpful and rude, constantly talked over me then accused me of being annoyed!!, not without reason and when I reminded her of the fact that I was the customer and as such was entitled to be listened to and not shouted down and talked over I was met with the response "so you're the customer?...", this member of staff displayed literally every type of behavior that should be avoided by any good customer service agent, when I asked for her manager or H.R. team she replied that there wasn't one, clearly that would explain her manner, definitely should not be dealing with customers in any capacity.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchases.

I bought four glazed black pots and a pack of plastic square pots.Easy to order. Arrived quickly by courier. Exceptionally well packed. Good quality products at a very reasonable price. Very happy with my purchases.

May 23, 2025
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
I received a damaged garden gate, I then contacted customer service, and they responded promptly and received a replacement. Simone who has dealt with my case was fantastic.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

My order of Panacea fence panels, posts and ground anchors arrived quickly and it was well packaged .Very happy with the product and the whole process. I would recommend this company.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars
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Order still not arrived!

Order still not arrived!
I ordered for a fence to be delivered within 7 working days. I called as I had not had an update and was told they had trouble with packaging. I waited a few days and called again. I was told it would be delivered on Saturday, so cancelled my plans. It has still not arrived and has now been over 2 weeks.
Very poor customer service.

March 24, 2025
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Rated 5 out of 5 stars
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Love our garden arches

Love our garden arches, value for money, all parts needed to assemble together which was nice and easy. Fast delivery service even when it came straight from the manufacturer. Would recommend and would buy from them again. Thank you.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

As good as it gets.

When you buy on line not knowing the company for the first time, you are a little wary and uncertain.
I need not have worried, this company is first class. Fast delivery, even faster if you don't mind paying a little extra.
The order was packed well and all intact, the fence and brackets are well made, and look good for the job.
The price was reasonable for the design and structure, and l will not hesitate to go back again.
Very satisfied customer, would recommend.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience.

I wanted a very small plant trough for a small space in the garden. I saw this at an amazing price and ordered it. As it was breakable, I hoped it would arrive in one piece. I needn't have worried,as couldn't have been any better packaged, and arrived in perfect condition. Very pleased.

April 20, 2024
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Rated 5 out of 5 stars

Excellent service and product

I ordered a hanging basket stand for the porch. The item arrived very quickly and I was very impressed with the quality for a very fair price. I will definitely use Garden Mall again.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Was looking for a particular size trellis which was difficult to find but found exactly what I wanted at Garden Mall. Received trellis today and all in perfect condition as very well packaged. First time shopping with them but won't be the last - very impressed.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Highly recommend.
A quality item (cement planter) at a good price and delivered the following day!
No ifs, no buts just picked, packed and despatched.
A perfect online transaction.
Thank you.

February 17, 2024
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Rated 5 out of 5 stars

Brilliant customer service

First time ordering with this company. Brilliant customer service. Small issue sorted out quickly and efficiently and immediate response to email. Very impressed and will shop with them again.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Super staff, great product

Really helpful and patient customer service staff who did everything they said they would while we were preparing to order, fantastic product (all 40m of it!), and super helpful customer service staff again when I had to order two small bits that we had lost on transporting it to our house in France! Will definitely use this company again!!

September 18, 2023
Unprompted review

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