Grasscity.com Reviews 6,539

I live in the metro Detroit area. Macomb County. The shipment of my pipe took 10 days as it went to Detroit, then to Pontiac - a notorious USPS black hole, which is in Oakland County - where it sat fo... See more

Previously a 1 star review. These guys have made things right with me and have communicated the shipping issues well. I've now received my entire order and I will admit that the quality of these produ... See more

Great quality and good price for quality... need more selection though alot of the bongs look and seem the same and not a lot to pick from but still a good selection I guess. Would be better if I woul... See more

I went ahead and became an elite member. Worth the 30 a year considering I can order anything I want with no shipping fee or worries about loss and damage. Not to mention the savings with every purcha... See more

Made my first purchase from Grasscity recently and was very pleased with the entire experience. Simple online checkout process and amazingly low prices as a Grasscity member especially. The products I... See more

Great prices, fast shipping and totally satisfied with my purchases! Bought the G-pen Dash which came packaged nicely and arrived quickly and also a grinder, dab mat, and rolling tray and couldn’t be... See more

No shipping notifications or tracking emails, information isn’t even on their website when you go to your order information. I ordered three items, only one was delivered, I’m still waiting for two it... See more

Are you experienced? have you ever been experienced...Well, I have.. I've been ordering pipes,bongs,dab rigz,bubblers from grasscity/glasscity for years. Never, not one time was I left with any level... See more

I like the items sent they all get 5 stars. What I don’t like is, first my order was divided into three separate mailings without informing me. Second, the last item in that order has not been sent an... See more

All of my items were as advertised and good quality! I had some shipping questions and customer service reached out quickly to notify me everything was still good and my package was in transit. I orde... See more

Great company, been around forever and never heard anything bad about it. Best glassware I've ever bought and was half the price even after shipping compared to what it would've cost for something sim... See more

I ordered a piece from their website, there were a few issues with the email confirmation and tracking my package. One of there customer service people helped me with super fast replies and cooperatio... See more

Considering my order shipped from France to Portland Oregon it didn’t take long. About two weeks and everything well packed and nothing broken. I’ve had a variety of dab rigs with detachable mouth pie... See more

There was a setback during my purchase where there were missing items but the issue was rectified and they gave me 15 dollars store credit for the inconvenience. quick and helpful support. Thank you f... See more

Updated the review because the customer service at GrassCity is amazing! I had a product that arrived damaged, and Rain from customer service helped me get a replacement coming right away. I will defi... See more

Was super excited about my new piece. Can't beat the price! Quality was superb. Packaging was great, the product came well wrapped and in perfect condition, no breaks! Looking forward to my next order... See more

When I first seen Grasscity and the prices they charge, I was extremely skeptical. But now after ordering from them, I will not go to any other shop. Their customer service is extremely professional a... See more

Pay the extra few $$, and upgrade your membership. Once you do that the prices absolutely cannot be beat. Glass items are packed well, and orders ship quick, and arrive in one piece. So far I'm very i... See more

Received a very high quality glass bong very quickly in the delivered right to my door. I had purchased the shipping protection and glass product was wrapped in bubble wrap and suspended in foam pean... See more

Aight straight up, this review should probably be 4 stars but imma give them 5 because the bong was legit AF, their customer service is good, and it was actually my email that was sending the order up... See more

Shipped super quick and was packaged well. The piece is beautiful and it hits very smooth. It's quite large, but we love it. Seems very sturdy. We were looking for a high quality glass, and are very s... See more

After receiving my order noticed that a part of my new bong had broken in transit but after a short chat with one of the colleagues online had a replacement sent right away with no hassle. Extra thank... See more

Didn't realize my last order was coming in two shipments, so after receiving what I thought was an incomplete order, I emailed customer service and got an immediate reply from Rain, who explained ther... See more

Great products and shipped super fast I would recommend anyone to check them out I saved money on my purchase great deals on super nice products. Thanks again and will be putting another order in soon... See more

Great quality products with quick shipping. I've made two purchases very happy they were very well packaged and the items arrived in perfect condition. I would not hesitate to make additional purchase... See more

Excellent shipping times. Quality packing to ensure safe arrival of glass. Great prices and selection! Already a 2 time customer, will be back again as well!

I ordered multiple glass pieces, bong, bubbler, sherlock,one hitter and a few others. I was a little concerned they would make the 2,500 + mile delivery. But they were packed just right. All came... See more

I have received my first order packaged well and quickly. I just made another order and joined the elite club for the free shipping and other freebies, plus great prices on pieces.

I have ordered from Grasscity four or five times now. Every item I've ordered has arrived on time, exactly what was described, everything is so well wrapped nothing has ever come broken. The prices ar... See more

For some reason you split my order into two deliveries. I ordered a bowl and a stem compatible with said bowl. You only sent me the bowl, so that’s virtually useless. I’m still waiting on the stem sev... See more

Purchased a replacement bong for the one the wife just broke. It was on sale this time so that was a plus, I purchased the extra for shipping number and in case it arrived broken or whatever. I got up... See more

I was looking for a new online shop as my last piece sadly broke after many years of love. I was looking for something similar and found something better for around the same price I bought my old one.... See more

Never ordered a piece like this before, got scared when it said Amsterdam if it would be here in time for the wife's b day. It came from Vegas in 4 days with free shipping, that's unreal and awesome.... See more

Everything I ordered came packaged well and in perfect condition. One item from my order came from their warehouse in Amsterdam, and even that did not take too much time to ship to me! Both packages a... See more

UPDATE: GrassCity’s support team reached out to me and is shipping me a replacement bowl. AWESOME CUSTOMER SERVICE!!! Great experience with shipping and the bong I got was great for five uses. Afte... See more

Quick shipping, quality product, it was even more vibrant and colorful than the picture (I think this is because the backdrop on the site is white so it appeared more opaque), but I love how much more... See more

Grasscity is amazing! Purchases shipped from Amsterdam does take about two weeks but anything shipped from Nevada will take about a week to arrive. The company is great although the items I ordered we... See more

I ordered the Glasscity Straight cylinder 10 inch Ice Bong and I ordered it on Thursday and received it first thing Monday morning! Was a great purchase, after discounts and the sale being added with... See more

I understand that you guys are coming from Amsterdam & are going through a transition bc you’re going domestic as well but I ordered a glass bong on the 5th of December & it’s now the 16th. I also hav... See more

They have all your smoking tools / supplies for smoking your product at home or on the road all at good prices.Shipping to States is good normally ten to fifteen day in hand; good for snail mail it'... See more

Dont let all the negative comments discourage you from giving this company a chance. Now that the restrictions caused by covid-19 are starting to be lifted i think your chances of having a bad experie... See more

I'll definitely order from here again. Unfortunately due to covid some of my items were held in customs for 30 dayd before shipping to our country but the products were worth the wait and when i email... See more

I was very concerned after I placed this order, seeing Amsterdam and thinking I had been scammed in some way. I couldn't have been further from the truth! Excellent turn around time and the product go... See more

I am very satisified with the products I received from this website. These are truly fine smoking products and delicious cigarette papers. However my package arrived more than two weeks after I was or... See more

Ok, to be upfront, I had problems with shipping. But, and this is the only reason I am writing a review with a positive rating, their customer service department was top notch. I emailed about issue... See more

Ezra had provided excellent service. I was worried my package would not be delivered but it was in customs during the government shut down so beyond Grasscity's hands. Hands down #1 Head Shop

I ordered a bong on the 28th and it arrived on the 8th which is an great shipping time for glass. I needed it on the 7th for a party but I am still surprised by the time to ship and the time it took t... See more

Grasscity has some of the BEST customer support around. When they carried German Roor products, they carried a wide selection with many different options that have provided me with much glass over t... See more

I've been thoroughly impressed with Grass City Bongs! The quality and design are exceptional, making every session smooth and enjoyable. The glass is sturdy yet beautifully crafted, and the customer... See more

Amazing at last a place I call the Sanctuary,were I can dream off into stonerland with all my toys!!I want them all!!!best customer service,they ask what do you want to addressed as, I give the dumbes... See more