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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the superior quality of the products, highlighting their beautiful design and excellent craftsmanship. People also appreciate the efficient delivery service. Customers express satisfaction with the helpful and friendly service provided, particularly appreciating the prompt and clear communication. While opinions on the order process are mixed, the overall sentiment remains positive, with many consumers recommending the company for its stylish products and outstanding customer care.

Based on these reviews

Rated 5 out of 5 stars
Verified

i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautiful, high quality products that arrived quickly. I was a little worried about when the items would be delivered as I was going on holiday and didn't want to miss them. But I received a very quic... See more

Company replied

Rated 5 out of 5 stars

* excellent customer service* grace and glory reached out and offered a replacement, nice to see they operate a good customer service team. Local delivery company not great! (Coat hooks came snapped,... See more

Company replied

Rated 5 out of 5 stars
Verified

Love the bumblebee door knicker. Came quickly & was just as described. Packaged well. Lovely and would recommend this company.

Rated 5 out of 5 stars
Verified

Handles are gorgeous. One set of handles arrived and were not quite the right colour. The company were fantastic, they changed them immediately using express delivery and collected the old ones from... See more

Company replied

Rated 4 out of 5 stars
Verified

Good quick service and replies to email. We needed to change size of door pull so sent the original one back to Grace &Glory, reordered new size which arrived quickly however haven’t as yet heard any... See more

Company replied

Rated 5 out of 5 stars
Verified

Stylish products, well made, real people behind the communications. Fast delivery. Grace & Glory beehive knob makes our gorgeous Lilac door look even more stunning!

Company replied

Rated 3 out of 5 stars
Redirected

Grace & Glory Home offers high-quality products, though they are on the pricier side compared to standard options. While customer service was polite and helpful, delivery times could use improvement.... See more

Company replied

Rated 5 out of 5 stars
Verified

What a fabulous company with the most beautiful well made products. The door pull and knocker I ordered are stunning and will make my front door stand out from the rest. The customer service is great... See more

Company replied

Rated 5 out of 5 stars
Verified

Grace & Glory is a lovely online shop full of retro things from the past that are very much in demand . I brought a beautiful steel dustpan and wooden handled brush - the quality is outstanding and mu... See more

Rated 5 out of 5 stars
Verified

Stocked the knob resembling the ones on other furniture we had. Sold them individually so we could order the correct number. It was available in 3 sizes so found a very good match. Arrived on schedule... See more

Company replied

Rated 5 out of 5 stars
Verified

From the very first moment I contacted this great company I knew I’d chosen the right company. They were helpful, friendly and polite throughout and I would highly recommend them for their first clas... See more

Company replied

Rated 4 out of 5 stars
Verified

Good quality postbox as described. But arrived much later than suggested in the advert. However, the company responded quickly to my enquiry about this and explained that they were also waiting for th... See more

Rated 5 out of 5 stars
Verified

We wanted a brass door number that was elegantly shaped. This company offered a choice of sizes and their online illustration was well presented. We received exactly what we hoped for and are very ple... See more

Company replied

Rated 3 out of 5 stars
Verified

Item ok, disappointed on length of time to dispatch, especially after paying £4.95 postage, ordered on Wednesday 9th dispatched Monday 14th how long does it take to put a small box in the post. Other... See more

Company replied

Rated 3 out of 5 stars
Verified

The quality of the brassware was excellent, when it arrived. My only issue was the length of time it took, 12 days to come, I contacted the company twice and explained I had the carpenter coming on t... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautiful items of great quality. Arrive packaged with care. Waiting for an excuse to buy something else!

Company replied

Rated 5 out of 5 stars
Verified

Helpful on the phone and we were ordering from the Midlands some door furniture. Had to make adjustments to the door for the letter box, but looks good and the door handles. Great service.

Company replied

Rated 5 out of 5 stars
Verified

Excellent product but the customer service was even better. You can feel the weight and quality of the product and I was really happy with both the buying process and the regular updates regarding del... See more

Company replied

Rated 5 out of 5 stars
Verified

Grace and Glory produces high quality products - they are not only well made but beautiful. I have ordered door knobs and knockers and fire place equipment made to the highest standard and beautiful... See more

Company replied

Rated 5 out of 5 stars
Verified

Steve was very helpful. We originally ordered the wrong item but he explained clearly the best way to arrange it to be swapped for the correct one. The process was very straightforward and we receiv... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using Grace and Glory for several years, their quality of goods and service is a breath of fresh air in a crowded and mostly poor quality sector!

Company replied

Rated 5 out of 5 stars
Verified

I emailed Grace and Glory about a product I was interested in. They responded quickly and I was able to make my purchase easily over the phone. The shelves were received in a reasonable time frame a... See more

Rated 5 out of 5 stars
Verified

Thank you for the cupboard knobs, samples were delivered overnight and were exactly as we hoped for, our big delivery swiftly followed. All comms and presentation 5 star. Many thanks

Company replied

Rated 5 out of 5 stars
Verified

The post box was a present for my mother and she loves it. It did take rather a long time to arrive but once chased customer services were very helpful and kept me informed every step of the way.

Company replied

Rated 5 out of 5 stars
Verified

I am very pleased the quality of the product, which is in my opinion very high. The response time from placing the order to delivery was quick and flawless. I have no complaints whatsoever. Thank you... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast service, had a slight problem with the online purchase but rang the next day, love the door knobs they are so stylish thanks

Company replied

Rated 5 out of 5 stars
Verified

Definitely 5* for Grace and Glory. Easy ordering process, the item I ordered arrived within a few days, excellent quality. I would highly recommend this company.

Company replied

Rated 5 out of 5 stars
Verified

A nice range of cabinet knobs with an easy website to choose from many various types.Delivery was very quick and the items were well packaged.

Company replied

Rated 5 out of 5 stars
Verified

I love my ladder shelf! Exceeded expectations as no work to be done! I just stood it up and the shelves slid into place, it was exactly what I was looking for! Prompt delivery too!

Rated 5 out of 5 stars
Verified

Great products and amazing customer service. I had to ask a few questions about sizing and fixings etc., and they were so helpful.

Company replied

Rated 5 out of 5 stars
Verified

Quality items that will look wonderful on my new front door. Arrived well packaged and on time.

Company replied

Rated 5 out of 5 stars
Verified

Amazing service! The owner was extremely helpful on the phone, the product is beautiful too.

Company replied

Rated 5 out of 5 stars
Verified

Great gate catch, delivery a little slow though.

Company replied

Rated 3 out of 5 stars
Verified

Light shade itself is lovely but am disappointed with the fixtures ceiling rose. The connector cable comes out the side of the fitting? & not the top to allow for hidden connection at ceiling?? Also... See more

Rated 3 out of 5 stars
Verified

Excellent products. I am very pleased with the peg board, extra pegs and small shelf. They look good in my craft room. But I do feel they are a bit overpriced. Especially the little shelf. I only... See more

Rated 3 out of 5 stars
Invited

Having called Grace & Glory Home to enquire about a rim lock the staff very kindly went out of their way to find exactly what I needed. When the lock arrived I was delighted. However, during fitting i... See more

Rated 3 out of 5 stars
Invited

We purchased these delightful light fittings to go in our refurbished kitchen. Unfortunately we had to wait for them for over two months to arrive and we had to chase G&G to find out what was happenin... See more

Rated 3 out of 5 stars
Invited

This letter rack is just what I was looking for for my Airbnb only reason I've given it 3 stars was because 2 sharp sections of the wire were sticking up but not immediately visible and I cut my finge... See more

Company replied

Rated 3 out of 5 stars
Verified

My order arrived within 24 hours - for which I had paid handsomely - >£10. However, the parcel was very badly wrapped. It is a steel plant rack, quite heavy and with 4 legs/feet. The wrapping was a s... See more

Rated 3 out of 5 stars
Verified

Bought the galvanised postbox. It’s fairly stark looking but suited our purpose as we want to paint it to coordinate with the gate. Unfortunately the screws provided to fix it to the wall were too sh... See more

Rated 3 out of 5 stars
Invited

I bought a pair of the brass Cottage Door Knobs (small) to replace a broken original on a Victorian door with the original rim lock. They are supplied with a spindle but the size of the spindle (widt... See more

Company replied

Rated 5 out of 5 stars
Invited

It's the first time i have used Grace and Glory. They were out of stock of what i wanted but they emailed promptly to let me know and i got them delivered to me in under a week for ordering so pretty... See more

Rated 3 out of 5 stars
Invited

Website is lovely as are the products but no confirmation of delivery for almost a week and no replied to my emails either. Product got here in the end but not as smooth as I would like, missed a dead... See more

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Company details

  1. Decoration and Interior Design Store

Written by the company

Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Loved the product

Loved the product. I bought iron cottage bun door knobs for my bungalow and they look great. I miss calculated when I ordered and forgot a cupboard but when I rang the company they sent me another postage free even though it was under the limit for free postage because I had already bought from them. Its the little things that make the difference in good customer service. Thank you.

October 10, 2025
Rated 1 out of 5 stars

Faulty product and no follow up

Wooden bathroom towel ladder arrived with water marks all over. Unfortunately I kept it and I subsequently the leg has stained my marble floor and all of my white towels. Although the company have provided a new ladder they have not acknowledged the damage the product has caused. Avoid this product and company!

August 1, 2025
Unprompted review
Grace & Glory Home logo

Reply from Grace & Glory Home

Dear Sarah. We're so sorry your experience of shopping with us didn't have a positive outcome. Just to confirm, we did offer to replace the towel ladder when you reported these issues to us, but as you've already stated, you decided to keep it. Upon investigation, it appears the packaging was damaged resulting in damage to the product, this must have happened when the product was in transit to you. You have since received a replacement, which I am happy to hear is perfect. Kind regards G&G.

Rated 5 out of 5 stars
Verified

Great gate catch

Great gate catch, delivery a little slow though.

September 12, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Eddie. Thank you for taking the time to leave us this review, we really appreciate it. We're so pleased to hear you are happy with the product, we apologise the delivery time didn't live up to your expectation, this is something we are working very hard on to improve. Many kind regards Team G&G.

Rated 5 out of 5 stars
Verified

Beautiful items of great quality

Beautiful items of great quality. Arrive packaged with care. Waiting for an excuse to buy something else!

September 12, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi Louise. What lovely comments! Thank you so much - all comments we love to hear !! Thank you for taking the time to leave us this review, we're so grateful and we do hope to welcome you back again soon. Many kind regards, Team G&G.

Rated 5 out of 5 stars

Great quality products and really…

Great quality products and really helpful personal service.

September 17, 2025
Unprompted review
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Simon. Thank you so much for leaving us this review, we're so pleased to see your thoughts on our products and customer service. Thank you so much for taking the time to do this, we're very grateful. Many kind regards, Team G&G.

Rated 3 out of 5 stars
Verified

Brassware excellent, delay in delivery not so good.

The quality of the brassware was excellent, when it arrived. My only issue was the length of time it took, 12 days to come, I contacted the company twice and explained I had the carpenter coming on the 9th and he needed the hardware for the front door, I was assured it would be with me on the 10th, it didnt arrive and there was no contact from the company explaining why. I contacted again and received an email apologising, saying that they were undertaking work in their warehouse, which was causing delays. If I had been informed of this before I ordered and then kept in the loop about my delivery without me constantly chasing them, I could have organised my tradesman accordingly. But as I said earlier the brassware was excellent quality, just what I was looking for.

September 11, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Mary

Thank you so much for taking the time to leave us this review. We absolutely take on board your comments regarding length of time it took to get your order to you and can only apologise for this. We were in the middle of a warehouse reshuffle that took longer than anticipated, however we're not making excuses, just explaining why really. Again, we do apologise, but we're really happy to hear your thoughts on the excellent quality of our products. Very best wishes, Team G&G.

Rated 5 out of 5 stars
Verified

no problems

no problems, all strait forward.

September 10, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi Derek. Thank you for taking the time to leave us this review. We are very appreciative. Regards, Team G&G.

Rated 5 out of 5 stars
Verified

Great product

Fast delivery, item as described. Great quality.

September 4, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Diana. Thank you so much for the review, we're very grateful to you. We're really pleased to read your positive comments. Thank you! Team G&G.

Rated 5 out of 5 stars
Verified

Door Furniture

Helpful on the phone and we were ordering from the Midlands some door furniture. Had to make adjustments to the door for the letter box, but looks good and the door handles.
Great service.

September 2, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Sian. Thank you so much for leaving us this review. We really appreciate you taking the time to do this. Thank you for shopping with us, we do hope to welcome you back again. Best wishes, Team G&G.

Rated 5 out of 5 stars
Verified

Beautiful, high quality products

Beautiful, high quality products that arrived quickly. I was a little worried about when the items would be delivered as I was going on holiday and didn't want to miss them. But I received a very quick, reassuring and helpful call back after I'd left them a message. Customer service was excellent. Will definitely use again.

August 29, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi there. Thank you so much for taking the time to leave us this great review. We really appreciate your comments on both the quality of our products and our customer service. Thank you so much for taking the time to post your review. Best wishes Team G&G.

Rated 5 out of 5 stars
Verified

Helped a Northern Irish woman out BIGTIME!!!

i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in terms of hinges. He litetally sorted my whole order and also give me reassured me on my colour choice for my door. Delivery was also actually quicker than of I had bought the handles in my own country.
And the beautiful range of style of handles, knockers and letter boxes speak for themselves.

August 28, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Kelly. Thank you so much for your lovely review. It was a pleasure to help you choose your products. We're so pleased to her your positive comments. Thank you so much for taking the time to leave us this review. Best wishes Team G&G.

Rated 5 out of 5 stars
Verified

Good Quality

Quality items that will look wonderful on my new front door. Arrived well packaged and on time.

August 11, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi Emily. Thank you so much for leaving us this lovely review. We are delighted to hear that you are happy with your hardware and we're really grateful you took the time to leave us this review. Thank you! Best wishes team G&G :-)

Rated 4 out of 5 stars
Verified

Nice product and quick delivery

Nice product and quick delivery

August 11, 2025
Grace & Glory Home logo

Reply from Grace & Glory Home

Hello Stewart. Thank you for leaving us this review. It's great to hear you are happy with your order and that we were able to get it to you quickly. Very best wishes, Team G&G.

Rated 5 out of 5 stars

Coat hooks came snapped

* excellent customer service* grace and glory reached out and offered a replacement, nice to see they operate a good customer service team. Local delivery company not great! (Coat hooks came snapped, supposedly to return this item you have to repackage in the original packaging, which is tatty bubble wrap. Do not order from this website. £70 down the toilet. )

August 13, 2025
Unprompted review
Grace & Glory Home logo

Reply from Grace & Glory Home

Hi there. Thank you so much for leaving us this review. We're glad to have sorted out the problem caused by our courier to a happy conclusion. Thank you so much for your patience. Best wishes Team G&G.

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