i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in... See more
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Grace & Glory Home Ltd is an online interiors shop, stocking a beautiful collection of architectural hardware, lighting and fresh, functional homewares and accessories.
18 & 19 Waterside, Chivenor Business Park, EX31 4AY, Barnstaple, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
Loved the product. I bought iron cottage bun door knobs for my bungalow and they look great. I miss calculated when I ordered and forgot a cupboard but when I rang the company they sent me another postage free even though it was under the limit for free postage because I had already bought from them. Its the little things that make the difference in good customer service. Thank you.
Really pleased with the quality and look of it.
Good quality but far too expensive could purchase elsewhere for half the price
Love the bumblebee door knicker. Came quickly & was just as described. Packaged well. Lovely and would recommend this company.
Company was ready to help with all questions i had about my purchase.
Very quick delivery.
Wooden bathroom towel ladder arrived with water marks all over. Unfortunately I kept it and I subsequently the leg has stained my marble floor and all of my white towels. Although the company have provided a new ladder they have not acknowledged the damage the product has caused. Avoid this product and company!
Reply from Grace & Glory Home
Reply from Grace & Glory Home
Beautiful items of great quality. Arrive packaged with care. Waiting for an excuse to buy something else!
Reply from Grace & Glory Home
Great quality products and really helpful personal service.
Reply from Grace & Glory Home
The quality of the brassware was excellent, when it arrived. My only issue was the length of time it took, 12 days to come, I contacted the company twice and explained I had the carpenter coming on the 9th and he needed the hardware for the front door, I was assured it would be with me on the 10th, it didnt arrive and there was no contact from the company explaining why. I contacted again and received an email apologising, saying that they were undertaking work in their warehouse, which was causing delays. If I had been informed of this before I ordered and then kept in the loop about my delivery without me constantly chasing them, I could have organised my tradesman accordingly. But as I said earlier the brassware was excellent quality, just what I was looking for.
Reply from Grace & Glory Home
Reply from Grace & Glory Home
Helpful on the phone and we were ordering from the Midlands some door furniture. Had to make adjustments to the door for the letter box, but looks good and the door handles.
Great service.
Reply from Grace & Glory Home
Beautiful, high quality products that arrived quickly. I was a little worried about when the items would be delivered as I was going on holiday and didn't want to miss them. But I received a very quick, reassuring and helpful call back after I'd left them a message. Customer service was excellent. Will definitely use again.
Reply from Grace & Glory Home
i'm based in Northern Ireland and the gentleman who works in store took 3 or 4 calls from answering my questions and giving me advice. I knew what handles I liked buy didn't know what all i needed in terms of hinges. He litetally sorted my whole order and also give me reassured me on my colour choice for my door. Delivery was also actually quicker than of I had bought the handles in my own country.
And the beautiful range of style of handles, knockers and letter boxes speak for themselves.
Reply from Grace & Glory Home
Quality items that will look wonderful on my new front door. Arrived well packaged and on time.
Reply from Grace & Glory Home
Reply from Grace & Glory Home
* excellent customer service* grace and glory reached out and offered a replacement, nice to see they operate a good customer service team. Local delivery company not great! (Coat hooks came snapped, supposedly to return this item you have to repackage in the original packaging, which is tatty bubble wrap. Do not order from this website. £70 down the toilet. )
Reply from Grace & Glory Home
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