I am very happy with the services of Goldline and especially the personalized service of my account representative, Patrick Wells. He is very knowledgeable, personable and professional. He has always... See more
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Goldline has been helping clients buy and sell precious metals since 1960. In an industry where dealers come and go, our longevity is a testament to our singular commitment to treating our clients as our most valuable asset, which is why you will receive concierge service from the time you contact us. Goldline is wholly owned by A-Mark Precious Metals, Inc. (“A-Mark”), a leading fully integrated precious metals platform that offers an array of gold, silver, platinum, palladium, and copper bullion, numismatic coins, and related products to wholesale and retail customers via a portfolio of channels. A-Mark’s global customer base spans sovereign and private mints, manufacturers and fabricators, refiners, dealers, financial institutions, industrial users, investors, collectors, and e-commerce and other retail customers. A-Mark is a Fortune 500 company and its stock is listed on the NASDAQ Global Select Market.
Written by the company
11835 West Olympic Blvd., Suite 500, 90064, Los Angeles, United States
Replied to 22% of negative reviews
Typically replies within 1 week
Excellent recap of investments and their growth by Jan. Not a high pressured sale, just the facts.
We enjoy working with Matthew. He is cordial and helpful. He provides guidance and information that we need to make our purchases.
Unfortunately when trying to retrieve account information from Goldline I was connected with a customer service individual who was rude and disrespectful from the beginning of our conversation. The representative said I was a customer in bad standing and that I canceled a transaction back in 2008. When I said I have no documentation or communication of such transaction he said to me that I lost out on a bunch of money I would have made with that transaction and good luck trying to sell your gold because Goldline would not buy or sell to me because I was a horrible customer. Seriously argued with me like he was a teenager (talking over me and laughing at my responses). I have never been spoken to in such a manner by a customer service rep. I have excellent credit and would have liked to resolve this but the customer service rep. continued yelling and ridiculing me. Called back to speak to a manager and no one responded to me.
It was my first such purchase and it was much easier than I expected. The agent answered my questions about logistics and was very helpful.
I’ve dealt with Goldline numerous times. My account rep, Carl, is knowledgeable and extremely helpful. I would encourage anyone considering buying precious metals to talk to Goldline.
Reply from Goldline, Inc.
I have been dealing with Tim at Goldline for a few years and have always felt he had my best interest in mind. Tim always works with me and my budget and it’s much appreciated.
Everyone is courteous and helpful. Thank you.
Reply from Goldline, Inc.
Reply from Goldline, Inc.
I am very happy with the services of Goldline and especially the personalized service of my account representative, Patrick Wells. He is very knowledgeable, personable and professional. He has always contacted me with timely and valuable offers and takes the time to explain the offers and how they fit into my needs. He is also very timely in returning messages. A solid five star rating.
Reply from Goldline, Inc.
Were very helpful and informative in helping me with my questions.
Reply from Goldline, Inc.
#1- My account Representative, Karl Moltrecht, answered my call almost immediately. And, was gracious enough to engage in conversation with me for what seemed like an hour. Very personable, knowledgeable, and thorough.
#2- My purchase was processed quickly and thoroughly.
Reply from Goldline, Inc.
Patrick was very thorough with his help
Thru the purchase. He was very good.
Reply from Goldline, Inc.
Quick and easy to understand investment options and comete transactions. I would highly recommend this company.
Reply from Goldline, Inc.
I was given many options to consider for my purchase and not pressured to take one over the other. A lot of background information and product history was provided to help me make an informed decsion.
Reply from Goldline, Inc.
I have dealt with Goldline for some years now and have found them to be a very credible company. They are very easy to do business with. Matthew has been wonderful.
Reply from Goldline, Inc.
Always get great information when thinking about purchasing gold or silver.
Reply from Goldline, Inc.
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