Golden Curl Reviews 1,070

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high-quality products, such as hair straighteners and curling irons, noting their effectiveness in creating silky, glossy, and long-lasting styles, regardless of weather conditions. Consumers also appreciate the perfect packaging and prompt delivery service. People highlight the excellent customer service, with representatives being helpful, patient, and quick to respond to inquiries. Many consumers who experienced issues with their devices, especially within the warranty period, received replacements promptly and without complications. Consumers also mention the customer service team guided them through the warranty process.

Based on these reviews

Rated 4 out of 5 stars

My curler arrived not so long ago, and even though the shipping company had some problems on the way and it arrived much later than it was expected, the curler is amazing, and I really like it. My hai... See more

Rated 4 out of 5 stars

They handle everything well and fast. I had some electrical connection problem with my device and after one email they handled all the issues perfectly. One thing I recommend is when the customers... See more

Rated 4 out of 5 stars
Verified

Service has been ok, the fact that we had to pay sending cost for shipment on our side as well as 25€ for a garantie Exchange is very much.

Rated 4 out of 5 stars

I bought a curler on a event. But when I came home I found out they gave me the wrong box. With a curler instead of a styler. But did not receive a receipt. So I contacted the company on internet. Tha... See more

Rated 5 out of 5 stars

I had problem paying on the website, but customer service was super helpful and found a solution so that I could place my order through them instead of the website. Shipping was fast, and I’m very ple... See more

Rated 5 out of 5 stars

excellent service and good communication .. they didn't have the one I ordered and still sent me the same item without extra costs. very satisfied will shop there again shipping was fast thank you ver... See more

Rated 5 out of 5 stars

This is the 10th year since I've been using golden curl products and even though the product got defected, the manner in how the case was handled and the customer service was just very professional. I... See more

Rated 5 out of 5 stars
Verified

Excellent customer service, they honoured the 5-year warranty internationally! I’m from Portugal and bought my Golden Curl straightener around two years ago at a stand in Berlin. Recently, the... See more

Rated 5 out of 5 stars
Verified

My golden curl iron had some problems and I contacted the support. Since I have activated 5 years extended warranty, the customer service guided me through the warranty process and I got the completel... See more

Rated 5 out of 5 stars

From being a life long GHD gal I moved to golden curl a few years ago and have not looked back. So much better than GHD. I cannot seem to find another straighter that works this well and does not dama... See more

Rated 5 out of 5 stars

A honest thank you to Hatice Karadenice and the company Golden Curl for the very good service I received in answering my mails and sending me so quick a new device. I am very pleased with the result... See more

Rated 5 out of 5 stars

It was a great experience with golden curls . I have contacted them via email and I got reply within 24hrs They have been very kind and sent me a hair straightener as a replacement . Really appreciate... See more

Rated 5 out of 5 stars
Verified

I still haven't received my order. I have contacted Golden Curl via the website. I haven't had a reply yet. I'm really disappointed because I love their products and haven't had issues with them bef... See more

Company replied

Rated 5 out of 5 stars

İ can not understand all the bad reviews. The stylers are excellent. They have an amazing customer service, always got help and quick solutions.

Rated 5 out of 5 stars

This is absolutely the best hair accessory I have ever bought. Im 55 and I have tried all sorts! My hair is soft, fine, very straight and wouldn't hold curls until Golden curl! The curls last for a fe... See more

Rated 5 out of 5 stars
Verified

Very happy with the item. As it was a replacement due to my item had stopped working but was still under warranty, by one email I had great and fast response. The item arrived faster than I thought.... See more

Rated 5 out of 5 stars
Verified

Very good customer service. I contacted them via email and received reply next day and they resolve my query well . I received the replacement. Thanks golden curl ❤️❤️

Rated 5 out of 5 stars

I bought my straightener over the website a few years ago, once i had a problem i just contacted the customer support and they handled everything properly and very well. Excellent product and service!... See more

Rated 5 out of 5 stars

I had an issue with my Golden Curl device, I contacted customer services and they assisted me in getting a replacement. Hatice Karadeniz was very helpful during the whole process. Thank you

Rated 3 out of 5 stars

It's a very good product, but it got damaged in a very bad way. It was like a small explosion and dangerous. It was possible to get a new one, and the stuff of golden curl was very helpful, and they e... See more

Company replied

Rated 5 out of 5 stars

Excellent service!! My flat iron stopped working after 1,5 years and Golden Curl replaced it directly. Very professional service and generous 5 years product guarantee.

Rated 5 out of 5 stars

My wife's straightener got broken and all I had to do was pay the 25e and she received a brand new one within 1 week. She's been using this product now for more than 10yrs and has been very happy with... See more

Rated 5 out of 5 stars

Beautiful customer care service! Rest assured, they take good care of you when you encounter an issue with the device.

Rated 5 out of 5 stars

IVe been using golden curl product since 5 years. I had an issue after 4 years of use and with the 5years waranty I have received a New product. The process was well explained and the support team was... See more

Rated 5 out of 5 stars

I had an issue with the hair straightener as it suddenly stopped turning on. I contacted customer service, and they were incredibly efficient. They immediately sent me a replacement. Hatice, the custo... See more

Rated 5 out of 5 stars
Verified

It's the third product i buy from the company. The quality is great as always, plus the delivery was super fast.

Rated 5 out of 5 stars
Verified

Great company . I like the products as well . I’ve been using their products for 7 years and my hair didn’t get damaged.

Rated 5 out of 5 stars

I had really damaged hair - now my hair feels like silk!!! It's the best straightener I ever had.. NEVER AGAIN SOMETHING ELSE!!! Recommend this one to EVERYONE! No frizz, quick heating up - perfect fo... See more

Rated 5 out of 5 stars

the company is really fantastic, I have a great time with their products because they are of the highest quality. I have both the straightener and the curling iron and the crease is perfect as at the... See more

Rated 5 out of 5 stars

This is my 2nd pair of Hair Straighteners from this company and I must say that I have not been disappointed either time. I just adore the silkiness and the glossiness that I achieve every time. And... See more

Rated 5 out of 5 stars

This hair straightener is not comparable to any other, truly amazing.. mainly for someone with thin hair, it doesn’t damage them and make your hair super shiny! And the customer service is great! Ha... See more

Rated 5 out of 5 stars

We were skeptical of buying this product as we were thinking of another brand. We are very happy, the product is perfect and we received two gifts that we didn't expect. Very happy. Let's see how it... See more

Rated 5 out of 5 stars

I contacted Golden Curl by email and received a response immediately – even though it was the weekend. I returned the old straightener, they sent me a link, I paid 25 euros, and a few days later, a br... See more

Rated 5 out of 5 stars

“Customer service responded very quickly. My broken hair straightener was replaced with a new one without any hassle – great service!”

Rated 5 out of 5 stars
Verified

I purchased my iRossi straightener a few years ago at a lifestyle fair, and it has become an essential part of my daily routine ever since. The device is high-quality and allows me to style or curl my... See more

Rated 5 out of 5 stars

I had a problem with my styler after 4 years, they have reacted very quick and solved my issue immediately. Very happy and satisfied.

Rated 5 out of 5 stars

I purchased my iRossi straightener a few years ago at a lifestyle fair, and it has become an essential part of my daily routine ever since. The device is high-quality and allows me to style or curl my... See more

Rated 5 out of 5 stars

Very happy with my purchase. Had an issue and contacted their customer service. Got help very fast. Really nice.

Rated 5 out of 5 stars

I rarely write a review. But with this great service, quick response and uncomplicated processing, I have to write one. My straightener had a loose contact and the exchange was quick and uncomplicated... See more

Rated 5 out of 5 stars

The curl straightener is worth the price. I'm completely satisfied. The service also deserves a lot of praise. You always get an immediate response, and if registration doesn't work, you'll be helpe... See more

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Company details

  1. Hairdresser
  2. Hair Product Store

Written by the company

Any Hair, Long, Short, Curly Or Straight, Blond, Brunet Or Redhead – Hair Is Your Power. We Know It, And Understand It. We Also Understand The Needs And Lifestyle Of Today’s Modern Woman. That’s Why We Create Tools That Allow You To Style Your Own Hair Quickly, Easily And With Minimum Fuss. Look And Feel Like You’ve Just Stepped Out Of A Salon. Look And Feel Great. It’s Your Right As A Woman!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 61% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars

Great costumer service

I had problem paying on the website, but customer service was super helpful and found a solution so that I could place my order through them instead of the website. Shipping was fast, and I’m very pleased with both the product and the help I got from their team.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

excellent service and good…

excellent service and good communication .. they didn't have the one I ordered and still sent me the same item without extra costs. very satisfied will shop there again shipping was fast thank you very much Mona L👌🤩

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Very happy with the item!

Very happy with the item. As it was a replacement due to my item had stopped working but was still under warranty, by one email I had great and fast response. The item arrived faster than I thought. Great and helpful staff. Thank you !

October 4, 2025
Rated 5 out of 5 stars

10 years of using the product and very good customer service

This is the 10th year since I've been using golden curl products and even though the product got defected, the manner in how the case was handled and the customer service was just very professional. I got a new straightener within a week. The product itself is also very good and has worked for a long time without problems. I really recommend

September 18, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Great company

Great company . I like the products as well . I’ve been using their products for 7 years and my hair didn’t get damaged.

September 11, 2025
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Rated 5 out of 5 stars
Verified

THE BEST

I love the flat iron. It is the best i’ve ever tried! Very fast delivery! Love it

September 5, 2025
Rated 5 out of 5 stars

Just perfect

I had a problem with my styler after 4 years, they have reacted very quick and solved my issue immediately. Very happy and satisfied.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied

İ can not understand all the bad reviews. The stylers are excellent. They have an amazing customer service, always got help and quick solutions.

August 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service!

Excellent service!! My flat iron stopped working after 1,5 years and Golden Curl replaced it directly. Very professional service and generous 5 years product guarantee.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Curlers

Absolute amazing service. Would highly recommend. Very quick and efficient. Customer service is excellent

August 11, 2025
Unprompted review

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