GB Vehicle Leasing Reviews 1,189

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service they receive, highlighting the staff's helpfulness and professionalism throughout the entire leasing process. Consumers appreciate how smoothly and efficiently their orders are handled, from the initial inquiry to the final delivery. People also value the clear and prompt communication, noting that their questions are answered quickly and patiently. The leasing process is often described as easy to understand, even for first-time customers. Furthermore, reviewers are satisfied with the value for money, often mentioning that they secured competitive quotes and great deals.

Based on these reviews

Rated 5 out of 5 stars
Verified

My contact was Neil Armstrong who i believe is one the managers there. He was very very patient, open and honest and contactable and helpful as n when i needed to chat with him. Also, once the car was... See more

Rated 5 out of 5 stars
Verified

I rarely leave reviews, but the service I received was exceptional. From start to finish, the entire experience was seamless. Eliza and Chris were both outstanding, responsive, helpful, and incredibly... See more

Company replied

Rated 5 out of 5 stars
Verified

Couldn't have asked for a smoother process. Chris and Caitie were excellent and made the process as pain free as possible. It was a quick turnaround time, getting a new vehicle in less than a month. I... See more

Company replied

Rated 5 out of 5 stars
Verified

Tyler was very helpful from GB Leasing. Helped discuss the car leasing option with us and it never felt like we were being hard sold etc. talked us through each stage of the process as well.

Rated 5 out of 5 stars

I have previous leased 3 cars from GBVL and when my present lease was due to expire, Craig helped me through each necessary step to arrange a further 3 year lease for a new car. Craig even remembered... See more

Rated 5 out of 5 stars
Verified

Neil Armstrong was brilliant, I really didn't know what car I wanted, what I needed to have included. He spent the time talking through ALL options, sending me several different quotes and really ga... See more

Rated 5 out of 5 stars
Verified

I've leased 7 cars over the last 20 years through GB Vehicle Leasing. Knowing that Nathan will ensure that not only I get the best deal, but that the whole process will run smoothly is important. My l... See more

Rated 5 out of 5 stars
Verified

Fantastic service, couldn't fault Neil, he was professional, knowledgeable and fast at replying to emails. I have had lease cars for the last 5yrs and I would definitely recommend

Rated 5 out of 5 stars
Verified

Ive used GB for 3 vehicles now. Ive dealt with Neil each time and he's been excellent. I changed my mind on numerous occasions regarding work vans and nothing was too much hassle Neil. Communication w... See more

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Rated 5 out of 5 stars
Verified

We received a faultless service from GB! From the start to the conclusion of of our first leasing experience, they were, clear, helpful and informative! Particular thanks to Neil and colleagues…. We w... See more

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Rated 5 out of 5 stars
Verified

Leased a Porsche Macan through GB. Received a firstclass experience from the Sales Executive Naomi Bird. Nothing was too much trouble, whether it was for quotes with and without maintenance, or walk... See more

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Rated 5 out of 5 stars
Verified

Great service. Neil Strong and Caitie Edge who both looked after me well. Neil managed to resolve issues and was able to get me good deal one my original deal fell through. Caite then kept me infor... See more

Rated 5 out of 5 stars

From start to delivery of vehicle ran smoothly and everyone was so helpful I would highly recommend GB VEHICLE LEASING. A mention to Chris Smith who I first spoke to and helped choose my car no pushy... See more

Rated 5 out of 5 stars
Verified

Very easy to deal with paperwork was electronically submitted to make the whole process smooth and without stress

Rated 5 out of 5 stars
Verified

Craig helped us lease 4 brand new cars for company use. He was helpful and gave us all the information needed throughout the process, as well as maintain contact with us throughout, never having to wa... See more

Company replied

Rated 5 out of 5 stars

First time I have ever leased a vehicle and has a very pleasant experience from start to delivery (free). My main contact was Paul M. who is a brilliant professional. He took me through everyth... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service from both Tyler and Eliza from start to finish. All enquiries were promptly responded to. Whilst the car took a little longer to arrive this was not the fault of GBVehicle l... See more

Company replied

Rated 5 out of 5 stars

I have never leased before and was a little wary. GBVL have been absolutely amazing from start to delivery. They explained everything simply, had lightening fast responses to emails and were so helpfu... See more

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Rated 4 out of 5 stars
Verified

Received our new vehicle in December. It felt like a very long wait after the initial flurry of activity to get things sorted. The systems to do this are straightforward however. The weekly updates we... See more

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Rated 5 out of 5 stars
Verified

This company is first rate. I contacted them and spoke to Toni Ryan. Ordered the car of my choice which was in stock and within three days all the documentation had been sorted and approved. I wa... See more

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Rated 5 out of 5 stars
Verified

Brilliant service. I actually delayed progressing the order while I took care of some admin, but as soon as I got back in touch, they picked up exactly from where we were and got everything done effic... See more

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Rated 5 out of 5 stars
Verified

Great service from Eliza, Caitie and Tyler! I have never leased a car before and they have made it so straightforward and easy to understand the process and feel comfortable. They have prompt response... See more

Rated 5 out of 5 stars
Verified

The people - I dealt with. I was very nervous purchasing on line 9 its not something I do. The whole experience was transparent and details were explained clearly with timeframes adhered to. T... See more

Rated 5 out of 5 stars

I spoke to Paul on several occasions whilst looking for a lease car. Ultimately I bought a 2nd hand car elsewhere as it’s really a stop gap car for the next year or so. However Paul was always stra... See more

Company replied

Rated 5 out of 5 stars
Verified

Naomi should be a coach for customer relationships ! From start to finish she could not have been more helpful and made the whole process easy and stress less. She also got us a better deal as well... See more

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Rated 5 out of 5 stars
Verified

Could not have been any easier!! From the initial contact with Neil who sorted out my deal to Eliza who dealt with the admin and delivery. Both replied quickly to any questions I had. If you’re lo... See more

Rated 5 out of 5 stars

Having doubts about lease hire ,spoke to Paul Mondal @ GB Vehicle Leasing hire and all my doubts & concerns were rectified and his service was 100% & now we are leasing a Brand new BYD.. A credit to t... See more

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Rated 5 out of 5 stars
Verified

This was the first time we have dealt with GB Vehicle Leasing.Everything, from the first contact with Martin, to the confirmation of the order, was dealt with in a helpful, friendly, professional and... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently leased my first car through GB Leasing and couldn’t be happier with the experience. Chris & Caitie were absolutely fantastic throughout the whole process and helped me secure a brand... See more

Rated 4 out of 5 stars
Verified

Everything was perfect.Naomi & Eliza were both very helpful & always returned my emails almost immediately! I am very pleased with the car. Slight problem at the end, the car didn’t arrive on the day... See more

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Rated 5 out of 5 stars
Verified

I was very impressed with the service and professionalism of Naomi in dealing with my initial enquiry through to processing the lease application. I was then passed onto the admin team who contacted m... See more

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Rated 5 out of 5 stars
Verified

Easy process from start to finish. First time leasing and no question asked throughout was a daft question. Great experience thank you. Special shout out to Paul who’s sorted me out with a car I abs... See more

Company replied

Rated 5 out of 5 stars
Verified

Massive thanks as always to Craig Wright and the GB Leasing team for yet again looking after me with my new motor. Impeccable service and communication throughout. Thats why i always have and always w... See more

Company replied

Rated 5 out of 5 stars
Verified

I dealt with Toni-Jade who was extremely polite, helpful and patient. Leasing a vehicle is a new experience for me and I was quite unsure about the process. Toni has guided me through with utmost pro... See more

Company replied

Rated 5 out of 5 stars
Verified

Company was fantastic and Chris was great at replying to any queries I had. Simple and effective and I am over the moon with my new car. Free delivery as well made the choice easy. Thank you for all o... See more

Rated 5 out of 5 stars
Verified

Unbelievable speedy service. Secured a lease from initial contact to full approval in less than 4 hours. All the team I dealt with, particularly Naomi, were professional, knowledgable and courteous. H... See more

Rated 5 out of 5 stars
Verified

From start to finish the ordering and delivery of my new vehicle went very smoothly. Great customer service and good communication.

Company replied

Rated 5 out of 5 stars
Verified

I would highly recommend GB vehicle leasing. Great pricing and provide an excellent service.

Company replied

Rated 5 out of 5 stars
Verified

Excellent first class service and communication from Eliza & Chris from start to finish. Thankyou

Company replied

Rated 5 out of 5 stars
Verified

Tyler Grundy was very efficient.Answered all of my questions and was a pleasure to deal with

Rated 4 out of 5 stars
Invited

I purchased a new car through GB Vehicle Leasing and had a great experience throughout the process. They gave me the best price for the vehicle and this is compared to many others. They have kept me i... See more

Company replied

Rated 4 out of 5 stars

GB Vehicle Leasing is a great company, they helped me secure my new Audi A3 at a good price. Colin Harris dealt with my second enquiry and he is a brilliant member of their team who worked hard to mak... See more

Company replied

Rated 5 out of 5 stars
Verified

Really helpful team and easy to get up and running. Paul Mondol and the team helped me throughout, with it being my first lease. They answered all questions, updated me when needed and offered a great... See more

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Rated 5 out of 5 stars

From the outset when requesting a quote and further information through to delivery of the vehicle every interaction with Chris and the team has been great. We ordered a new vehicle for my mother... See more

Rated 5 out of 5 stars
Verified

Craig was super helpful in researching options for me to meet my requirements and budget. Friendly on the phone with efficient and clear follows up by email. Excited to take delivery of my car in a co... See more

Rated 5 out of 5 stars
Verified

Dave and his team at GB Vehicle Leasing worked with me to find the right vehicle at the right price for me. Dave diligently followed up without pushing while dealers never called me back! I will be... See more

Company replied

Rated 5 out of 5 stars
Verified

First time leasing for me. Found GB Leasing through Leaseloco and they have been great. Eliza and Toni kept me notified throughout the process and answered any of my questions promptly and patiently!... See more

Company replied

Rated 5 out of 5 stars
Verified

I would highly recommend GB Vehicle Leasing! Their quote for my new car was cheaper then other providers but that was not the only reason I went with them. Tyler has been exceptionally helpful and re... See more

Rated 5 out of 5 stars
Verified

I had an outstanding experience working with Tyler from GB Vehicle Leasing. From the very first chat, he was friendly, knowledgeable, and extremely professional. Tyler took the time to understand... See more

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Company details

  1. Car Leasing Service
  2. Auto Broker
  3. Car Finance and Loan Company

About GB Vehicle Leasing

Written by the company

We offer a range of leasing options for business and personal contract hire, from cars to vans and fleet funding. Whatever your requirements, we're perfectly placed to offer a solution that suits your every need.

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Electric Lease Deals
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Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent Service from GB Vehicle Leasing!

I had an outstanding experience working with Tyler from GB Vehicle Leasing. From the very first chat, he was friendly, knowledgeable, and extremely professional. Tyler took the time to understand exactly what I needed, explained all the options clearly, and made the entire leasing process smooth and stress-free.

Communication was excellent — every question was answered quickly and honestly. He kept me updated at every stage and made sure everything was handled efficiently. It’s rare to find such genuine and reliable customer service these days.

I’d highly recommend Tyler and GB Vehicle Leasing to anyone looking for a hassle-free and professional vehicle leasing experience. Thanks again, Tyler — truly 5-star service!

October 17, 2025
Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service, couldn't fault Neil, he was professional, knowledgeable and fast at replying to emails.

I have had lease cars for the last 5yrs and I would definitely recommend

October 6, 2025
Rated 5 out of 5 stars
Verified

Neil Armstrong and My new Hyundai Tucson

My contact was Neil Armstrong who i believe is one the managers there. He was very very patient, open and honest and contactable and helpful as n when i needed to chat with him. Also, once the car was ordered i was dealing with the admin team who where equally very patient n understanding.

October 10, 2025
Rated 5 out of 5 stars
Verified

Excellent first class service and…

Excellent first class service and communication from Eliza & Chris from start to finish.
Thankyou

October 9, 2025
GB Vehicle Leasing logo

Reply from GB Vehicle Leasing

Thank you for taking the time to leave your review. We're thrilled to hear that you are delighted with the customer service you received.

I will pass your feedback on to Eliza and Chris. Kind regards, Taylor & The Team.

Rated 5 out of 5 stars
Verified

Great customer service

Very good, supportive customer- friendly service.

October 6, 2025
GB Vehicle Leasing logo

Reply from GB Vehicle Leasing

Thank you so much for your kind words. We're thrilled to hear you had a great experience. Kind regards, Taylor & The Team.

Rated 5 out of 5 stars
Verified

faultless service!

We received a faultless service from GB! From the start to the conclusion of of our first leasing experience, they were, clear, helpful and informative! Particular thanks to Neil and colleagues…. We would have no hesitation in recommending GB Leasing to family and friends!

October 6, 2025
GB Vehicle Leasing logo

Reply from GB Vehicle Leasing

Thank you for your excellent feedback. We're thrilled to hear that you are delighted with the customer service you received. Kind regards, Taylor & The Team.

Rated 5 out of 5 stars
Verified

I rarely leave reviews

I rarely leave reviews, but the service I received was exceptional. From start to finish, the entire experience was seamless. Eliza and Chris were both outstanding, responsive, helpful, and incredibly efficient. I don’t think I’ve ever had emails answered as quickly as they did! On top of that, the deal I got on the Volvo XC60 was by far the best I could find. I wouldn’t hesitate to recommend them !!

October 8, 2025
GB Vehicle Leasing logo

Reply from GB Vehicle Leasing

Thank you for taking the time to share your lovely review. I will pass your feedback on to Eliza and Chris.

If there's anything else we can help with, please do not hesitate to get in touch with us. Kind regards, Taylor & The Team.

Rated 5 out of 5 stars
Verified

Smooth process from start to finish

Couldn't have asked for a smoother process. Chris and Caitie were excellent and made the process as pain free as possible. It was a quick turnaround time, getting a new vehicle in less than a month. I couldn't be happier.Chris was super helpful with choosing the car/checking delivery/advice generally and Caitie was excellent at ensuring all the paperwork was in order and keeping me up to date.

September 29, 2025
GB Vehicle Leasing logo

Reply from GB Vehicle Leasing

Thank you for your excellent feedback. We're thrilled to hear that you are delighted with the customer service you received. I will pass your feedback on to Chris and Caitie.

If there's anything else we can help with, please do not hesitate to get in touch with us. Kind regards, Taylor & The Team.

Rated 5 out of 5 stars
Verified

Top performance.

From start to finish the ordering and delivery of my new vehicle went very smoothly. Great customer service and good communication.

October 6, 2025
GB Vehicle Leasing logo

Reply from GB Vehicle Leasing

Thank you so much for your kind words. We're thrilled to hear you had a great experience. Kind regards, Taylor & The Team.

Rated 5 out of 5 stars
Verified

I would highly recommend GB vehicle…

I would highly recommend GB vehicle leasing. Great pricing and provide an excellent service.

September 5, 2025
GB Vehicle Leasing logo

Reply from GB Vehicle Leasing

Thank you for your excellent feedback. We're happy to hear that you are delighted with the customer service you received. Kind regards, Taylor & The Team.

Rated 5 out of 5 stars
Verified

I would highly recommend GB Vehicle…

I would highly recommend GB Vehicle Leasing! Their quote for my new car was cheaper then other providers but that was not the only reason I went with them. Tyler has been exceptionally helpful and responsive! The process to secure my vehicle has been very easy. I would not hesitate to use them again.

September 17, 2025
Rated 5 out of 5 stars
Verified

AMAZING from start to finish

Neil Armstrong was brilliant, I really didn't know what car I wanted, what I needed to have included. He spent the time talking through ALL options, sending me several different quotes and really gave me the time I needed to find the car that was right for me.
Once the car was picked and ordered Eliza Hilton then took over, she checked in every few days with updates, answered any questions I had and again was just brilliant.
Both are a real credit to the company - thank you.

August 7, 2025
Rated 5 out of 5 stars
Verified

Quality service from beginning to end

Unbelievable speedy service. Secured a lease from initial contact to full approval in less than 4 hours. All the team I dealt with, particularly Naomi, were professional, knowledgable and courteous. Highly recommended!

September 12, 2025
Rated 5 out of 5 stars
Verified

Great service

Great service. Neil Strong and Caitie Edge who both looked after me well. Neil managed to resolve issues and was able to get me good deal one my original deal fell through. Caite then kept me informed and sorted everything out for me including a timely delivery of the car.

September 8, 2025

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