Gaynor Sports Reviews 379

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive prices, often highlighting that they are better than those offered by larger competitors. Consumers appreciate the fast and reliable delivery service, with many reporting next-day delivery and efficient communication throughout the process. People also value the wide range of products available and the ease of finding the right sizes. The business receives high marks for its exceptional customer service, with staff members being described as helpful, friendly, and accommodating. Reviewers mention positive experiences with returns and exchanges, noting that the company goes the extra mile to resolve any issues. Consumers also appreciate the personalized attention and care they receive, making them feel valued and supported throughout their shopping experience.

Based on these reviews

Rated 5 out of 5 stars

Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor... See more

Rated 5 out of 5 stars

I would much rather give my business to an independent retailer like Gaynor Sports, who care about the individual. I found they compete on price, and delivery costs and times are great too. Why give... See more

Rated 5 out of 5 stars

When the walking boots which I had bought from Gaynor Sports began to split down the side after approx. 6 months use I contacted them. The sales representative explained that she would need to contact... See more

Rated 5 out of 5 stars

Better than any of the bigger competition (ie Blacks, Cotswolds etc). Despatch and delivery is always exceptionally fast and prices also seem to be the best around. I've ordered several things from G... See more

Rated 5 out of 5 stars

Good level of stock, easy to find sizing. Bought a discounted North Face jacket (cheaper than I had seen in a North Face shop in the sale) & wife got a pack down Craghoppers jacket that was a perfect... See more

Rated 5 out of 5 stars

I've shopped in their Ambleside store a couple of times on holiday thanks to their great range and quality brands, so had no issues with ordering online. Picked up a pair of Salomon boots for m... See more

Rated 5 out of 5 stars

Looking for the best deal on a Berghaus Insulated Jacket best price at gaynors delivered next day (wow unexpected) returns note inc if needed fits perfect just what i wanted terrific service i wil... See more

Rated 5 out of 5 stars

I'm always dubious when using a company, I've never used before, especially when you see a good deal. Well, I can say, I am well impressed with my walking shoes. Really good quality and exactly as des... See more

Rated 5 out of 5 stars

After reading upon Trust Pilot I feared the worse when ordering my coat and Top however the delivery and everything to do with Gaynors was brilliant E-mail replied to within 15 minutes and phone a... See more

Rated 5 out of 5 stars

After searching for new hiking boots, I discovered that Gaynor Sports not only had an amazing selection but also offered more competitive prices than most other high street brands, including those... See more

Rated 3 out of 5 stars

I was sent the wrong item and email after email not responded to for weeks. Eventually got my brother to make a general enquiry via email (quickly responded to) and then flag the issue. Told they hadn... See more

Rated 5 out of 5 stars

After browsing the website I decided to try a pair of Vasque Breeze LT GTX Walking Boot. Sales staff were very helpful regarding fit so I sized up. Paid for standard delivery but they came the next da... See more

Rated 5 out of 5 stars

I ordered a dog lead from Gaynors, which through no fault of theirs had a part missing. They sent me a temporary replacement immediatly while they were able to replace the original, kept me informed... See more

Rated 5 out of 5 stars

I recently purchased an Osprey Kestrel 68 backpack from Gaynors. I had been researching multiday backpacks for a few months now and had settled on the osprey kestrel as the one I wanted to buy. I star... See more

Rated 5 out of 5 stars

Fantastic service and lightening fast delivery. Ordered a pair of hiking socks via their Amazon store but selected the wrong size. A quick call to them and matter resolved. Worked our even cheaper... See more

Rated 5 out of 5 stars

Emailed them regarding a price match on some walking boots which they matched ordered 2 pairs on Friday afternoon and they arrived Saturday afternoon within 24 hours I was told it be Thursday next we... See more

Rated 5 out of 5 stars

Outstanding customer service, from the second I bought the jacket.This company really do care about helping their customers. I had a problem with a zip on my North Face Jacket, Gaynor sports e mailed... See more

Rated 5 out of 5 stars

We have used Gaynors online a few times in the last few months. Every order has arrived ontime or earlier than estimated and we have been more than happy with our purchases. Highly recommended using t... See more

Rated 5 out of 5 stars

In the past 2 years I have bought a wide range of camping/hiking products from Gaynors. Every interaction I have had with their customer support has been positive, from refunding delivery cost for an... See more

Rated 5 out of 5 stars

First class service! I had an issue with some boots and was helped out by Elaine in their customer services department. She made the whole process so easy and the issue was resolved. There are bigge... See more

Rated 5 out of 5 stars

Really good price on a pair of hiking boots. Easy to purchase online and the item was shipped within hours of purchase (notified by courier) and arrived in a couple of days. Excellent service.

Rated 5 out of 5 stars

"You can't please all the people all the time". But! I have bought many items from this company and have always been very satisfied with their prices, delivery and even more so with their customer se... See more

Rated 5 out of 5 stars

Just to say thank you for great customer service. I telephoned to ask about sizing on a Helley Hansen Verglas insulated jacket, the ever tricky, size medium or large. The person who took my cal... See more

Rated 5 out of 5 stars

Easy to use website, good availability and range, good prices especially if you catch a sale, fast delivery. Have used Gaynors for years online and have been into the shop in Ambleside once, too.

Rated 5 out of 5 stars

We had a great experience purchasing 2 chairs from Gaynor Sports. PayPal wasn't connecting but when I phoned Gaynor Sports both staff members that I spoke to were very helpful. The chairs were at a gr... See more

Company replied

Rated 5 out of 5 stars

Over the last couple of months I've placed two orders with Gaynors and have been very happy with the level of service and communication. DPD deserve credit also - spot on delivery timing and informati... See more

Rated 5 out of 5 stars

Excellent service. Placed an order just after midday one day and it was on my doorstep by midday the next. That's what I call customer service. Fantastic Gilet too, just as described. Will definitely... See more

Rated 5 out of 5 stars

I purchased a pair of Merrell goretex boots from Gaynors and unfortunately encountered delays from the courier side. However, not only did gaynors refund my initial courier charge, they sent another p... See more

Rated 5 out of 5 stars

I recently bought a pair of walking boots, Berghaus Womens Supalite II GTX, and I am really pleased with my purchase. Delivery was excellent, and the boots were exactly as described. They are so comf... See more

Rated 5 out of 5 stars

Bought Sprayway walking trainers which are really good and a great price. Gaynor Sports excellent buying experience. Nice not to use Amazon et al

Rated 5 out of 5 stars

As always, Gaynors provided excellent service. I ordered a new Berghaus Gore Tex coat on a Saturday and it arrived early next Tuesday morning. Price was very competitive and delivery time updates were... See more

Rated 5 out of 5 stars

I bought an excellent camping mat. Excellent customer service : I returned a large item, in error, to Gaynor Sports. They were more than kind and helpful returning the item to me straight away ref... See more

Company replied

Rated 5 out of 5 stars

I used this company for the first time last week as I was looking for a pair of Montane gloves in small, but could not find them on any website. This one came up close to the bottom of the first page... See more

Rated 5 out of 5 stars

There are some bad reviews on here and I nearly did not order, however I am glad I did. The goretex trainers arrived in 2 days at a much better price than I could find anywhere else. Reading some of... See more

Rated 5 out of 5 stars

Ordered & received The North Face Womens Thermoball Jacket from Gaynor Sports; it's perfect, just what I was looking for. Quick delivery & brilliant price. Would highly recommend both the jacket... See more

Rated 5 out of 5 stars

Ordered from website, got an absolute bargin and a wider range of colours than anywhere else. Love visiting the shop when not in lockdown and usually walk away with a random bargin. Highly recommend

Rated 5 out of 5 stars

This review is based on my first purchase with Gaynors. First of all the price was fantastic and I received the item so promptly that I was surprised to see it by the door after only a couple of... See more

Rated 5 out of 5 stars

I paid at least 20% less for a difficult sized pair of boot and got a perfect, brand new pair of top quality fully tagged boots two days after purchase. I cannot fault this company. I know the real te... See more

Rated 5 out of 5 stars

I recently bought a pair of Hillmaster II GTX Tech boots from Gaynor Sports and was very pleased with them. Then, after a fortnight of long walks, had a slight issue. Gaynor Sports dealt with it promp... See more

Rated 4 out of 5 stars

Some reviews on here are hilarious. Forgot to put correct address down so my order didnt come. Why should the company lose out if royal mail couldnt deliver due to incorrect address. Couldnt... See more

Rated 5 out of 5 stars

Can not fault quality of goods received and customer service is excellent! I had issues with external courier and Gaynor's called within 2 hours of me emailing to state they were chasing it up for me.... See more

Rated 5 out of 5 stars

Ordered many items online with this company and I have never had a problem. Just ordered Mountain Equipment Moreno jacket and Mountain Equipment Skyline jacket , arrived next day via Fed Ex great pri... See more

Rated 5 out of 5 stars

Great independent store, used them for years will zero problems . Will continue to support these great guys 🙏

Rated 5 out of 5 stars

So impressed with my first purchase!!! Product options were great, pricing was really reasonable, they shipped quickly and packed well. All the items are really good quality, perfect to kit my teen... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Gaynor Sports. Product as advertised, price fantastic and delivery really quick. Can't fault them from start to finish.

Rated 3 out of 5 stars

I had a mixed experience with Gaynor Sports. They offer good prices and fast delivery, but packaging could be improved, and customer service needs better clarity in resolving issues. My purchase was h... See more

Company replied

Rated 5 out of 5 stars

Excellent,Well Priced Products,And Great Service. Gaynors have been my 'Go To' store for a number of years now, and I have never been disappointed with products or service or any kind of contact I... See more

Company replied

Rated 5 out of 5 stars

Bought a new pair of Salomon boots from this store as I had walked the soles off the last pair I had. Great service from Gaynors a local store very fast delivery and well packaged. Highly recommende... See more

Rated 5 out of 5 stars

I bought some boots on a personal visit to the Ambleside shop some years ago. The service and price was marvellous. I prefer to support independent shops, so every time I need walking clothing, my fir... See more

Rated 5 out of 5 stars

I enjoyed the experience of buying from Gaynor Sports. The website was good to use and purchasing was simple - which you'd expect. The only drag was the Royal Mail courier - I'd much prefer another pr... See more

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Company details

  1. Shopping & Fashion

Written by the company

Gaynor Sports is a family run and owned business in Ambleside - the heart of the Lake District. With a dedication to providing the best possible customer experience, it has grown into what many consider to be the best outdoor retailer in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

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Replied to 40% of negative reviews

Typically replies within 48 hours


Rated 2 out of 5 stars

This is a bit of an unfortunate review…

This is a bit of an unfortunate review for me to have to write, as I do quite like the in person experience at this store.

However, I have recently ordered an item online from the clearance section at a fair discount on one Sunday night, after the shop was closed, paying a little extra for faster shipping - should arrive Tuesday.

No action was taken (that I can tell) for my order on Monday, then on Tuesday at 10am I received an email saying my order had been dispatched. 15 minutes later I received an order confirming my refund had been processed - no further info.

As it turns out, a customer had entered the store in person and bought the item I had already purchased and paid for online in between the time they tried to dispatch it. No other form of resolution or apologies were made, and the initial refund didn't even include refunding my shipping!

Ultimately, quite disappointed in the service provided and likely will not be shopping online here again unfortunately.

October 7, 2025
Unprompted review
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Rated 2 out of 5 stars

What, no customer service !

I can't fault the actual Berghaus boots, however l was expecting more from Gaynor sports with regards to service and customer service. I paid for the next day delivery service which didn't happen, when l tried to chase this up there wasn't a phone number on their website and it it took two days to reply to my email. The boots didn't arrive in a box which lead me to suspect they were perhaps a return item. This may seem trivial to some but when you pay extra for a service you often do it for good reason, mine was because l was going away and needed the boots. Personally l will not use Gaynor sports again due to their poor customer service.

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Local Company

Bought a new pair of Salomon boots from this store as I had walked the soles off the last pair I had. Great service from Gaynors a local store very fast delivery and well packaged. Highly recommended
J. Ager
Maryport

August 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant M.E hoody

Brilliant M.E hoody. Super fast delivery. Currently being worn on a v hot day in the Alps on way to Barre de Ecrins 🤸😎🥳

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent boots

Excellent boots, delivered promptly and a fantastic price. I've used Gaynor's for over 20 years and they are always brilliant.

July 11, 2025
Unprompted review
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