Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor... See more
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Gaynor Sports is a family run and owned business in Ambleside - the heart of the Lake District. With a dedication to providing the best possible customer experience, it has grown into what many consider to be the best outdoor retailer in the UK.
Contact info
United Kingdom
- sales@gaynors.co.uk
- www.gaynors.co.uk
Replied to 40% of negative reviews
Typically replies within 48 hours
This is a bit of an unfortunate review…
This is a bit of an unfortunate review for me to have to write, as I do quite like the in person experience at this store.
However, I have recently ordered an item online from the clearance section at a fair discount on one Sunday night, after the shop was closed, paying a little extra for faster shipping - should arrive Tuesday.
No action was taken (that I can tell) for my order on Monday, then on Tuesday at 10am I received an email saying my order had been dispatched. 15 minutes later I received an order confirming my refund had been processed - no further info.
As it turns out, a customer had entered the store in person and bought the item I had already purchased and paid for online in between the time they tried to dispatch it. No other form of resolution or apologies were made, and the initial refund didn't even include refunding my shipping!
Ultimately, quite disappointed in the service provided and likely will not be shopping online here again unfortunately.
What, no customer service !
I can't fault the actual Berghaus boots, however l was expecting more from Gaynor sports with regards to service and customer service. I paid for the next day delivery service which didn't happen, when l tried to chase this up there wasn't a phone number on their website and it it took two days to reply to my email. The boots didn't arrive in a box which lead me to suspect they were perhaps a return item. This may seem trivial to some but when you pay extra for a service you often do it for good reason, mine was because l was going away and needed the boots. Personally l will not use Gaynor sports again due to their poor customer service.
As always a great shopping experience 👍
Gore-Tex jacket
Excellent service, jacket as described, delivery very quick. Would certainly recommend this company.
Recently bought some North Face walking…
Recently bought some North Face walking shoes.couldn't fault the quality of the service,price, delivery procedure or the ordering process.Would definitely use this company again for purchasing outdoor clothing .
Fantastic products, excellent price and fast delivery
Excellent experience with Gaynor Sports. Product as advertised, price fantastic and delivery really quick.
Can't fault them from start to finish.
Great store with excellent range of…
Great store with excellent range of quality outdoor clothing at a very competitive price
Great Price
Great Price. Quick delivery, great communication and overall experience. Thanks. Will use again
Great service
The items I wanted were easy to order at a reasonable price and they were delivered very promptly.
Great Local Company
Bought a new pair of Salomon boots from this store as I had walked the soles off the last pair I had. Great service from Gaynors a local store very fast delivery and well packaged. Highly recommended
J. Ager
Maryport
MountainEquipment Lumiko fleece
Bought a MountainEquipment Lumiko fleece at a very good price.
Prompt delivery
Great independent store
Great independent store, used them for years will zero problems . Will continue to support these great guys 🙏
Easy ordering and plenty of updates.
Easy ordering and plenty of updates.
Quality garments.
Would always recommend Gaynors
Brilliant M.E hoody
Brilliant M.E hoody. Super fast delivery. Currently being worn on a v hot day in the Alps on way to Barre de Ecrins 🤸😎🥳
Really good price on a pair of hiking…
Really good price on a pair of hiking boots. Easy to purchase online and the item was shipped within hours of purchase (notified by courier) and arrived in a couple of days. Excellent service.
Excellent boots
Excellent boots, delivered promptly and a fantastic price. I've used Gaynor's for over 20 years and they are always brilliant.
Excellent buying experience
Bought Sprayway walking trainers which are really good and a great price. Gaynor Sports excellent buying experience. Nice not to use Amazon et al
Competitive priced item and quick…
Competitive priced item and quick delivery. Well packaged too.
The staff went above and beyond helping…
The staff went above and beyond helping to source a replacement piece of kit - can’t thank them enough
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