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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of both the rugs and underlays, noting that the products meet their needs effectively. Consumers appreciate the vast selection of styles, colors, and sizes available, making it easy to find the perfect rug for their space. People also highlight the durability and aesthetic appeal of the rugs, indicating satisfaction with their purchases. Consumers consistently report positive experiences with the company's service, including easy ordering processes and prompt delivery. Reviewers appreciate the helpfulness and knowledge of the staff, both online and in-store. Customers also value the company's efficient handling of returns and exchanges, even when issues arise. The company's commitment to customer satisfaction is a recurring theme, with many reviewers expressing their intent to make future purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great service arrived on time but we realised we need a bigger rug so I mailed them and with a day I had a call where Ian there organised collecting the original rug and delivering the new bigger rug... See more

Company replied

Rated 5 out of 5 stars
Verified

This was the third rug I have purchased from Frith rugs. It’s an Indo-Persian rug. Gorgeous russets and blues. Very good quality. It adds a wonderful richness to the room. I’m delighted with it. T... See more

Company replied

Rated 5 out of 5 stars
Verified

Frith Rugs deserves 10 stars! What an experience of excellent customer service! From the beginning to the end. Website easy to use when ordering. Communication the following day to confirm i... See more

Company replied

Rated 5 out of 5 stars
Verified

Second purchase of rug underlay, does everything it claims. Order process is easy and delivery overnight. Perfect service

Company replied

Rated 3 out of 5 stars
Verified

Lovely rug but when ordering I put a note saying 'if no answer please leave in porch' however the delivery driver just took it away which meant I had to reschedule the delivery. Emailed Frith rugs an... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing black Friday discount on a wool rug of quality. A really large rug which the chap who delivered it amazingly not only delivered to ground floor room but also put it in position for us, somet... See more

Rated 5 out of 5 stars
Verified

Was skeptical, but proven wrong! And i'm glad about that, for once in my life! I've got a newly carpeted living room and i have a 3m long runner from the front door. It was constantly sliding towards... See more

Company replied

Rated 5 out of 5 stars
Verified

Best backing for a rug that we have ever tried. Now even with two crazy dogs running around on laminate floor, with these underlays from Frith, the rugs don’t even move! Great product and not much dea... See more

Company replied

Rated 4 out of 5 stars
Verified

Looks like what we are looking for but not ready to fit yet as we need to decorate our lounge first. Might have been better if it had a fringe (as the existing rug has) but not clear if this option wa... See more

Rated 5 out of 5 stars
Verified

Quality of the rugs, this the second time we’ve bought rugs which had lasted years and replaced them, From ordering to delivery excellent all within a few days, and delivered exactly the time they sa... See more

Company replied

Rated 5 out of 5 stars
Verified

Unfortunately I had to return the beautiful rug I ordered due to it being too big for the area I wanted it for. Return has gone smoothly enough with confirmation from Carrier that the rug was safely d... See more

Rated 5 out of 5 stars
Verified

Friths are totally dependable. They always honour their contract in good time and with plenty of communication. Could not fault them.

Company replied

Rated 5 out of 5 stars
Redirected

Amazing Flokati rug. I saw the rug online and visited the Warrington store to see it in person. The assistant was very helpful and told me to purchase online because he didn’t have the size I wanted i... See more

Company replied

Rated 4 out of 5 stars
Verified

Quality, size , delivery time all excellent as experienced in all other Frith rug orders. Only one small disapointment in that the colour was much darker than expected. It is classed as "cream" which... See more

Company replied

Rated 5 out of 5 stars

We recently ordered a rug which we were very pleased with. We then ordered a second rug to go in the same living space. Through no fault of the company there was a slight colour/shade difference. We m... See more

Rated 5 out of 5 stars
Verified

Frith went above and beyond to track a specific rug I wanted. As it was out of stock at the main warehouse locally and discontinued I spoke to Ian who was extremely helpful. I was able to pay online a... See more

Company replied

Rated 5 out of 5 stars
Verified

The choice of rugs is vast. I have two beautiful rugs from friths. I chose a damaged one in the sale accidentally, and a member of staff phoned me up and explained what i had done and refunded me alm... See more

Company replied

Rated 5 out of 5 stars
Redirected

Every now and and again you go shopping and get exceptional service. I was recommended to go to Frith Rugs by a local carpet shop. I looked at the website and it was difficult to see anything th... See more

Rated 5 out of 5 stars
Verified

Just a great product that really works to stop rug bunching on carpet. Great service and delivery. Thank you.

Rated 5 out of 5 stars
Redirected

I have just taken delivery of a Ziegler 8 x 5 rug from the orange family a beautiful rusty orange shade. The quality is second to none as the delivery also was. I have bought from Friths before and bo... See more

Rated 5 out of 5 stars
Verified

I needed a rug to sit underneath an acoustic drum kit in my newly refurbished recording studio. I didn't want to spend a huge amount of money but I wanted something durable and aesthetically ple... See more

Rated 5 out of 5 stars
Verified

Really prompt service and delivery. The rug quality was very good. Unfortunately through no fault of the company the colour didn't suit our furniture and the company were excellent at arranging courie... See more

Rated 5 out of 5 stars
Verified

Ordering was easy, but was it? So many rugs within our choice of colour/style. So what did I do? I clicked on and ordered the wrong one. On discovering this, after delivery, I was so cross with myself... See more

Rated 5 out of 5 stars
Verified

Lovely selection of quality rugs. Good discount in the sale. Free delivery and prompt within 3 days. The rug was well packaged and protected and delivered at the 2 hour time slot advised by email. T... See more

Rated 3 out of 5 stars
Verified

The rug wasn't the colour it looked on the website, it is a bit more buttery in colour rather than light cream. Smaller than expected for the hall so will have to find another area for it to go.

Company replied

Rated 5 out of 5 stars
Verified

Purchased product to stop rug moving around the carpet ... product works a treat; efficient service from Frith (- have used before, and will use again).

Company replied

Rated 5 out of 5 stars

Wanted a Bokhara rug for my hall. FrithRugs were extremely helpful sending me pictures of the rug I liked. They also gave good advice about the rug. It arrived in good time and was well wrapped. T... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m so pleased with my rug. Buying online always seems risky when you can’t see or feel it, but it’s absolutely perfect! Also a very efficient delivery service! Couldn’t be more pleased 😁

Company replied

Rated 5 out of 5 stars
Verified

Order was despatched and delivered within a week of being placed. Website easy to use. The rug underlay was exactly what I had been looking for and reasonably priced.

Company replied

Rated 5 out of 5 stars
Verified

I have bought from this firm before and found their products to be of good quality,value,choice and sizes to choose from. The courier is also good keeping you informed of when they will deliver,over a... See more

Company replied

Rated 5 out of 5 stars
Verified

Good quality rugs at very competitive price’s.Have bought several rugs over the years and have never been disappointed

Company replied

Rated 5 out of 5 stars
Verified

Fantastic quality of my double sheepskin rugs. I prefer shopping from the United Kingdom, especially Scotland. Thank you. Merry Christmas and a happy and profitable new year xx

Rated 4 out of 5 stars
Verified

Lovely rug and underlay already cut to size. A specific delivery date had been selected but communication indicated the wrong day, this was corrected but not confirmed in writing. Our call the day bef... See more

Company replied

Rated 5 out of 5 stars
Verified

Very pleased with first rug,second rug returned as colour was not as expected. (Was gold rather than cream)both rugs delivered quickly and on time. Returned rug was collected quickly and efficiently.... See more

Rated 5 out of 5 stars
Verified

New rug. Unfortunately the rug I ordered was not suitable so I returned it, but everything went smoothly, both with the delivery and return pick-up. Wouldn't hesitate to order from them again.

Company replied

Rated 5 out of 5 stars
Verified

Easy website to use. Checkout hassle free. Product arrived on time with no carriage charge. Excellent!

Company replied

Rated 5 out of 5 stars
Verified

Great service from Frith and a brilliant product. Have tried many different rug holders, this is only one that truly works. Excellent all round.

Company replied

Rated 5 out of 5 stars
Verified

Very helpful- sourced the three rugs I wanted and brought them to the store of my choice. Was kept informed at all times. I have bought several rugs in the past from G H Frith and always been very ple... See more

Company replied

Rated 5 out of 5 stars
Verified

My sons tackled the job very easily following your instructions. I am delighted with the results.

Rated 5 out of 5 stars
Verified

Easy to understand ordering process, reasonable price and very quick delivery made this an enjoyable experience. Having a non slipping rug is the cream on the cake!!!!

Company replied

Rated 5 out of 5 stars
Verified

Made a mistakevon an underlay and wad called back on the day I made contact and refunded.

Rated 5 out of 5 stars
Verified

We always get Rugs at Frith Rugs. The quality is the highest and the designs are lovely. Highly recommend.

Company replied

Rated 5 out of 5 stars

Thankyou to Nev and one other gentleman at the Shrewsbury branch who offered really helpful advice when we were looking for a new large sized rug for our bedroom. We found exactly what we were looking... See more

Rated 5 out of 5 stars

What excellent service I have been given by the staff at the Shrewsbury store. To the extent that one member of staff went out of his way twice to deliver two rugs to my home nothing was too much tro... See more

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Company details

  1. Interior Designer

Information provided by various external sources

The UK's largest choice of Rugs and Large rugs available to buy Online or instore at one of Supermarket sized Stores. Stores located in Bodelwyddan North Wales, Cannock Staffordshire, Shrewsbury Shropshire and Warrington, Cheshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Great service arrived on time but we…

Great service arrived on time but we realised we need a bigger rug so I mailed them and with a day I had a call where Ian there organised collecting the original rug and delivering the new bigger rug within two days...Friendly and professional service

October 7, 2025
FrithRugs logo

Reply from FrithRugs

Many thanks for taking the time to give us a great review Russ, and it was no problem at all in arranging amendments with your order.

Ian

Rated 5 out of 5 stars
Verified

Bye Bye Slippy rugs

Second purchase of rug underlay, does everything it claims. Order process is easy and delivery overnight. Perfect service

October 6, 2025
FrithRugs logo

Reply from FrithRugs

Many thanks for leaving us a brilliant review Andrew.

Ian

Rated 5 out of 5 stars
Verified

Recommended

Website easy to navigate. Product just what we needed. Delivered on time.

September 29, 2025
FrithRugs logo

Reply from FrithRugs

Thank you for your review Clair.

Ian

Rated 5 out of 5 stars
Verified

Perfect

Perfect. Free delivery, prompt delivery, great product.

September 30, 2025
FrithRugs logo

Reply from FrithRugs

We're so glad you're a happy customer James.

Rated 3 out of 5 stars
Verified

Lovely rug but when ordering I put a…

Lovely rug but when ordering I put a note saying 'if no answer please leave in porch' however the delivery driver just took it away which meant I had to reschedule the delivery. Emailed Frith rugs and got no response

September 29, 2025
FrithRugs logo

Reply from FrithRugs

Apologies for lack of communication, but I'm glad to hear all had been sorted now and you can enjoy your new rug.

Ian

Rated 5 out of 5 stars
Verified

We always get Rugs at Frith Rugs

We always get Rugs at Frith Rugs. The quality is the highest and the designs are lovely. Highly recommend.

September 18, 2025
FrithRugs logo

Reply from FrithRugs

We're glad you're a happy customer Mike! Many thanks for the review.

Ian

Rated 5 out of 5 stars
Verified

Good quality rugs at very competitive…

Good quality rugs at very competitive price’s.Have bought several rugs over the years and have never been disappointed

September 23, 2025
FrithRugs logo

Reply from FrithRugs

Peter, many thanks for your recent order, your loyal custom over the years and for leaving us a great review.

Ian

Rated 5 out of 5 stars
Verified

Was skeptical, but proven wrong!

Was skeptical, but proven wrong! And i'm glad about that, for once in my life! I've got a newly carpeted living room and i have a 3m long runner from the front door. It was constantly sliding towards the wall and i was forever straightening it up. Even just one walk down the runner would have had it creeping by a good inch or two! I trawled the internet and used AI to find the best solution to carpet creep and 'Foxi Anti-Creep Underlay' had by far the best reviews! FrithRugs was highlighted as the best deal (even better than going direct to Foxi). The price was more than i spent on said runner, but thought it's my best hope. It came withing a few days and the instructions were so easy to follow and guess what..... IT WORKS!!!! My runner hasn't moved a CM and is in a thoroughfare! I'm so happy i went for it. No more carpet creep for me! Would definitely recommend! THANK YOU!

September 22, 2025
FrithRugs logo

Reply from FrithRugs

Thank you so much for taking the time to leave a great review. The Foxi underlay is indeed a brilliat product and I'm glad you've solved your creeping problem out!

Ian

Rated 5 out of 5 stars
Verified

Friths are totally dependable

Friths are totally dependable. They always honour their contract in good time and with plenty of communication. Could not fault them.

September 17, 2025
FrithRugs logo

Reply from FrithRugs

Many thanks for giving us a brilliant 5 star review lynda!

Ian

Rated 5 out of 5 stars
Verified

Excellent!

Easy website to use. Checkout hassle free. Product arrived on time with no carriage charge. Excellent!

September 15, 2025
FrithRugs logo

Reply from FrithRugs

We're so glad you're happy with our products and service Kim.

Ian

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