Fast Key Services Ltd Reviews 11,817

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its helpfulness and efficiency. Consumers appreciate the speed of the delivery service and the user-friendliness of the website. People also value the competitive pricing and the overall ordering process. Consumers report satisfaction with the quality and fit of the keys. Reviewers mention the staff's knowledge and willingness to assist, both online and over the phone. Customers are pleased with the prompt resolution of any issues, further solidifying the company's reputation for excellent service.

Based on these reviews

Rated 5 out of 5 stars

I was really worried about my key but they were so helpful reassuring notifying me of each step like that they'd received it from me and that the new key 'yes new key' would be with me the next day an... See more

Rated 5 out of 5 stars

Great service and quick delivery of our van key. We did encounter a slight problem with the key but this was promptly and efficiently sorted out . With super fast delivery again ! Would definitely r... See more

Rated 5 out of 5 stars

i phoned Fast Key explaining my predicament with a front door lock. A chap said he'd get someone to phone me back within 10 mins. Someone did phone back, which is always wonderful because half the pe... See more

Rated 5 out of 5 stars

I couldn’t recommend this company enough. Marc from FastKeys was incredible at turning 60+ keys around at 3pm for next day delivery on a Saturday. Really good service, staff are so friendly and re... See more

Rated 5 out of 5 stars

Had a car key with non functioning buttons. Sent it to fast keys who quickly identified that all it needed was the button contacts adjusted. Key was just as quickly repaired and sent back to me. Hassl... See more

Rated 5 out of 5 stars

Brilliant service, quick, efficient very reasonable price, communicate well and deliver back when they said they would, true to their word, can't fault them and will certainly use them again, I can't... See more

Rated 5 out of 5 stars

The unlock button on my car key had stopped working. I sent the key off Wed afternoon and by Friday I had it back, all in working order. The communication was quick and answered any questions I had. P... See more

Rated 5 out of 5 stars

Contacted Fast Keys about getting an additional key for my daughters new car. Was very helpful and polite on phone, giving me a very competitive price. Paid a visit to their base in Wickford, w... See more

Rated 5 out of 5 stars
Verified

Really fast delivery of keys. Ordered Wednesday afternoon and had them by lunchtime on Thursday!

Rated 5 out of 5 stars

Great company with excellent service, my car key came back by return, unfortunately it still didn't work a member of staff patiently talked me through the process, alas nothing and told me to retur... See more

Rated 5 out of 5 stars
Verified

Called for some technical advice, found stock that I needed and was dispatched the same day at a fair price.

Rated 5 out of 5 stars
Verified

They are extremely helpful (I couldn't identify a particular key range and went out of their way to help and provide the right key). Their service is fast and super-reliable. Love dealing with them!

Rated 5 out of 5 stars

I was locked out of my house and I called Fastkeys, and within 20 minutes Will arrived and gained access to my home. He advised me that my locks on my front and back doors were old and inefficient an... See more

Rated 5 out of 5 stars
Verified

Best price found on line, super quick delivery and both keys work 100%. I used to use Fast Key Services at my last job but never though about using them as a personal buyer and they will be my go to... See more

Rated 5 out of 5 stars
Verified

This company is fantastic. I have recently moved office and got new office furniture without keys. This company is brilliant, dependent on when I order the keys, they come the next day or the follow... See more

Rated 5 out of 5 stars

I needed new batteries in my car keys and a spare front door key. The attention and politeness I received was fantastic. Nothing was too much trouble and re my complicated car keys they explained ever... See more

Rated 5 out of 5 stars

Their Car Key replacement service (mine was damaged) was speedy and second to none. There was continual communication and the work was done very quickly, as they say, within 48 hours. I highly recom... See more

Rated 5 out of 5 stars
Verified

While the initial keys wouldn't turn in the lock. My call was handled efficiently and professionally. A new set of keys were sent out immediately and arrived the next day. Fortunately the all worked f... See more

Rated 5 out of 5 stars
Verified

The key i received locked the cabinet but i couldn't get it unlocked. Fast Key were extremely helpful cut another key and sent it out immediately. New key worked perfectly. Brilliant service

Rated 5 out of 5 stars
Verified

Ordered two different keys and they arrived the very next day after ordering. Both fit perfectly. Couldn't be happier

Rated 5 out of 5 stars
Verified

Response time via email is always quick and the staff are very knowledgeable.

Rated 5 out of 5 stars

Unlock button stopped working on car key, fast keys fixed it and had it sent out the same day they received it. Higly recommended!

Rated 5 out of 5 stars
Verified

Drawer lock arrived quickly and was as described. It was a perfect fit and it only took aa few mins to fit Good price and quiality highly recomended

Rated 4 out of 5 stars
Verified

Super quick! Just be aware that the default seems to be to order 2 of the required key so you may end up paying for what you don't need

Rated 5 out of 5 stars

Quickest delivery ever Ordered about 17.00 last night and delivered to the depths of the country at 12.noon next day. Just wonderful and will order from them again. Big thanks

Rated 5 out of 5 stars

It was very quick and efficient, my broken car key was repaired the same day and returned the next.

Rated 5 out of 5 stars
Verified

great service and completely satisfied with the product supplied

Rated 4 out of 5 stars
Verified

This is a really useful website for replacing locker or filing cabinet keys. Very quick turnaround and reasonable prices. My only issue is that sometimes there are a couple of options for different ma... See more

Rated 5 out of 5 stars
Verified

Found these people on google( just typed in "replacement filling cabinet keys")and there they were.Found all the keys and sliding door locks on website. Rang them for some advice and they were so hel... See more

Rated 5 out of 5 stars
Verified

I ordered 2 keys for my filing cabinet and it didn't fit...its an old cabinet so i took a chance.. I them emailed Fast Key Service Ltd and asked if i should buy a barrel, they said they would send an... See more

Rated 5 out of 5 stars

Been told by car dealer I needed new car remote after damaging my car key at a price of £110 +!! Friend recommended Fast Key Service and there I was told they could make a new key from my spare and pu... See more

Rated 5 out of 5 stars
Verified

Would not hesitate to recommend Fast Keys for all your office cabinet keys requirements and more - website easy to use and delivery was next day - keys fitted perfectly and cost of keys minimal. My h... See more

Rated 4 out of 5 stars
Verified

Ordered new key for my metal filing cabinet when I couldn't get one from anywhere else. Paid for next day delivery but the order was missed in their system. Rang them up and they apologized and they... See more

Rated 4 out of 5 stars
Verified

All done online. Typed n key code, exact key identifed immediately. Order placed Sunday evening. Price excellent. Email stating dispatched Monday morning. Excellent to this point. Let down by... See more

Company replied

Rated 4 out of 5 stars
Verified

Would have said 5 stars because everyone truly went above and beyond to make me custom keys, but there was a snag where after I submitted payment, the order didn't get processed until I let them know... See more

Rated 4 out of 5 stars
Verified

Great service: easy to use website, swift delivery - sadly the key didn't fit even though the model number matched. Postscript: Fast Key went the extra mile and offered to make a key to fit if I se... See more

Company replied

Rated 5 out of 5 stars

Locking button on Key fob failed. contacted BMW who said 'unrepairable' & quoted price for new key as £210.00! Found Fast Keys on internet, spoke to Barney, sent key by registered post and the fol... See more

Rated 4 out of 5 stars
Verified

Impressed with the service - quick and efficient. Unfortunately the keys do not work - they are for a filing cabinet purchased from Ikea a few years ago, with the Wangtong Name and number 002 on, b... See more

Rated 4 out of 5 stars
Verified

Very good service, keys worked perfectly. Unfortunately the website wouldn't allow a Paypal transaction (Some issue) and I had to re create my order three times. I gave up using Paypal to pay in the e... See more

Rated 4 out of 5 stars
Verified

Very fast service and reasonable price The keys are copies and not originals, The cylinder accepts these keys but with a little friction, one may play with keys to be able to turn the cylinde... See more

Rated 4 out of 5 stars
Verified

Fast delivery and hold a wide range of cylinders and keys Website could be improved with a bit more detail on cylinder dimensions Keys a little bit catchy due to being freshly cut, a quick smooth wo... See more

Rated 5 out of 5 stars

Great experience today with Fast Keys. A young lady confirmed they could provide replacement key fobs and offered me a coffee whilst she sorted it out. Service was 5 star and product is quality. Could... See more

Rated 5 out of 5 stars
Verified

Exceptionally helpful service. Went into the shop when my remote car fob key stopped working (button wouldn’t press down) - very knowledgeable and helpful and supplied me with a new key and programme... See more

Rated 5 out of 5 stars
Verified

Always a brilliant turnaround on orders, first class service every time. Thank you all

Rated 5 out of 5 stars
Verified

Very Good Price, Very efficient, Customer Services very good and then to top it all arrived next day wow. Will definately use again and let all my friends and family know to use them. Thank you to y... See more

Rated 5 out of 5 stars

Brilliant from start to finish! Website easy to navigate, enquiry answered quickly, a couple of further telephone calls from me both professional and friendly. Popped in today (just walked in) to get... See more

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Company details

  1. Locksmith
  2. Emergency Locksmith Service

Information provided by various external sources

The UK's Leading supplier of Keys and Locks for Office Furniture


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
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2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars

Odered a month ago and paid via paypal

Odered a month ago and paid via paypal, have never received anything. They are not answering emails either.
Edit: Two mistakes lead to this error. First the IT system of fastkeys which does not check if shipping addresses are updated via paypal checkout. Second my contact Email did not get through, most likely because I use my own .cc domain. I can't really judge their products, but the customer service is great, once the contact works. As their website / ordering system could be better, it's only 4 stars. (I didn't receive any order cancellation, even though in their system the delivery address was set to germany. This should be fixed so that orders get cancelled automatically and customers don't wait for a delivery which will never happen)

October 8, 2025
Unprompted review
Fast Key Services Ltd logo

Reply from Fast Key Services Ltd

Hi Max,

Thank you for taking the time to leave us a review.

I’ve located your order and also received the PayPal inquiry you submitted today. I’ve responded through PayPal and issued a full refund.

To clarify what happened with your order: we do not dispatch to European destinations, but when you registered your account and entered your invoice and delivery address, the country was selected as the United Kingdom. As a result, the items were returned to us on Friday, 10/10/2025.

Please accept my apologies for the delay in resolving this issue. I’ve checked our records and couldn’t find any email correspondence from you, which is why you didn’t receive a response earlier.

If you’d like to discuss this further, feel free to contact me directly at marcd@fastkeys.co.uk
.

Best regards,
Marc D
FastKeys Team

Rated 1 out of 5 stars
Verified

Ordered 2keys on the 27th September and…

Ordered 2keys on the 27th September and have had no communication since

September 27, 2025
Fast Key Services Ltd logo

Reply from Fast Key Services Ltd

Hello Mary. Thank you for taking the time to leave a review. We had some issues sourcing your replacement keys as they have been discontinued by the supplier. This this review, we have advised you that your original order has been refunded in full as a gesture of good will, and we have sent you some suitable alternative replacements that were dispatched on 10/10/2025

Rated 5 out of 5 stars

I was really worried about my key but…

I was really worried about my key but they were so helpful reassuring notifying me of each step like that they'd received it from me and that the new key 'yes new key' would be with me the next day and it was, I'm so please with the service more than happy to recommend, and not too expensive either. Thanks fast keys.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and quick delivery of our…

Great service and quick delivery of our van key. We did encounter a slight problem with the key but this was promptly and efficiently sorted out . With super fast delivery again ! Would definitely recommend and use again hence 5* review

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company

I couldn’t recommend this company enough.
Marc from FastKeys was incredible at turning 60+ keys around at 3pm for next day delivery on a Saturday.
Really good service, staff are so friendly and really helpful.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish! Website easy to navigate, enquiry answered quickly, a couple of further telephone calls from me both professional and friendly. Popped in today (just walked in) to get two new remote car keys (competitive pricing) to be told they could be repaired. Walked in with one knackered remote and a key only spare. Walked out with two shiny repaired remote keys with new batteries - and all for £90!!! Mega impressed! Thank you do much.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

An honest and trustworthy company.

i phoned Fast Key explaining my predicament with a front door lock. A chap said he'd get someone to phone me back within 10 mins. Someone did phone back, which is always wonderful because half the people who say they'll ring you back, never do. A guy promised to be with me at a certain time and he was bang on time. He was cheerful, polite and i felt he was trustworthy and honest. Unlike another company who had changed my lock the day before and completely ripped me off. Why didn't I know about Fast Key then. I highly recommend this company and I will not be using anyone else in the future.

September 15, 2025
Unprompted review

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