I tried ordering an iPhone from Telmore and applied for financing through express bank. I went through the application process and was rejected. This does not make sense to me as I have 17.000 DKK l... See more
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Tak for en gnidningsfri oprettelse. Jeg I needed a new phone and very glad I could borrow the money to buy this amazing piece of machinery thank you for making dreams possible! ❤️
I was twice rejected for a loan, by Express Bank. I had requested for the minimum amount (10000 DKK), and they called me, after a few days. We had a good conversation about my expenses etc. I was as... See more
Company replied
Everything was done smoothly, clean and fast. Very helpful and friendly personnel. I had a great experience :=)
Company details
Written by the company
Express Bank er en online bank i Norden med mere end 35 års erfaring. Siden 2024 har Express Bank været under afvikling, hvilket betyder, at vi i dag, kun betjener og holder åbent for eksisterende kunder. På vores hjemmeside kan du læse mere om beslutningen.
Contact info
Oldenburg Allé 3, 2630 , Taastrup, Denmark
- +45 70 23 58 00
- www.expressbank.dk
3.4
Average
6K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
Unsatisfactory
I tried ordering an iPhone from Telmore and applied for financing through express bank. I went through the application process and was rejected. This does not make sense to me as I have 17.000 DKK left over after expenses each month. Moreover, the loan for my current phone was just fulfilled and that was also facilitated by Express Bank. Never once did I miss a payment or had any other issues in the two year period the loan was active.
Highly unsatisfactory.
July 30, 2024
Unprompted review
Reply from Express Bank
Hej Casper,
Tak for din anmeldelse via Trust Pilot.
Det ærgrer os altid, når vi ikke har mulighed for at hjælpe en kunde videre med et lån og vi har derfor også fuld forståelse for den frustration, som følger med, når et afslag ikke begrundes eller præciseres.
Dette gør sig gældende, uanset om man er tidligere kunde, eksisterende kunde eller en ny kunde.
Desværre kan vi ikke uddybe begrundelsen for et afslag nærmere, da vores kreditvurdering er baseret på mange forskellige kvalificeringskrav, som vi ikke har mulighed for at uddybe hverken helt eller delvist.
Det er endvidere et krav, at vi og andre banker skal vurdere en kundes kreditværdighed ved ansøgning om lån – også når det gælder finansiering af en vare. Vi laver en kreditværdighedsvurdering ved bl.a. at beregne et budget, hvor vi ser på indtægter, udgifter, rådighedsbeløb mv. Oplysningerne indsamles og behandles sikkert og fortroligt af vores samarbejdspartner, Monthio, som er under tilsyn af Finanstilsynet og har tilladelse som kontooplysningstjeneste. Du kan læse mere om Monthio her: https://www.monthio.dk/
Vi har naturligvis fuld forståelse for, at det kan virke overvældende og grænseoverskridende at skulle give indsigt i sin privatøkonomi, men det er nødvendigt i forhold til at kunne lave en samlede kreditvurdering og et lovmæssigt krav, vi naturligvis ikke kan afvige fra.
Jeg håber, at det gav et bedre indblik i, hvorfor vi gør, som vi gør.
Med venlig hilsen
Anne
Express Bank
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Unfair Rejection
Unfair Rejection
I recently faced an extremely frustrating experience when trying to get a loan for a phone. Despite having a strong financial background, my application was inexplicably rejected. My wife and I share our finances, and there seems to be no way for the system to recognize our combined income.
When I called customer service for clarification, the employee was unable to correct the issue or provide a satisfactory explanation (my wife also triedwith the same result). Our economic situation is very stable, and we even own a house, which makes this rejection even more perplexing.
This incident has left me very disappointed with the service. I hope the company can improve its system to consider shared incomes and train its employees to better assist customers in such situations.
July 11, 2024
Unprompted review
Reply from Express Bank
Hej Bboomer gamer
Tak for din anmeldelse.
Det ærgrer os altid, når vi ikke har mulighed for at hjælpe en kunde videre med et lån og vi har derfor også fuld forståelse for den frustration, som følger med, når et afslag ikke begrundes eller præciseres.
Desværre kan vi ikke uddybe begrundelsen for et afslag nærmere, da vores kreditvurdering er baseret på mange forskellige kvalificeringskrav, som vi ikke har mulighed for at uddybe hverken helt eller delvist.
Vi er naturligvis kede af din oplevelse og beklager endnu engang, at vi ikke har kunne hjælpe dig i denne omgang.
Med venlig hilsen
Anne
Express Bank
Express bank not transparent in their credit applications
Update: thanks for the reply. I have been updated with the conversation and thanks for reaching out. Then again, to be transparent with why express bank is not giving credits should be informed in the process to all applicants. Why is even telmore directing us to the application for express bank? Anyway, thanks for the call
Mvh
———-
I applied to buy a phone in Telmore through a credit given by Express Bank. Firstly, the questionnaire was very invasive and you have to give out a lot of information about income, expenses, etc. secondly, the questionnaire is not even well done. I share expenses with my husband, and I was asked to enter my salary, but they never asked about my partner's salary, so they know my expenses but not the total income, therefore the application was rejected. By not considering this crucial information express bank can't have a full overview of total income and expenses and therefore, they can't take properly informed decisions on giving the credit or not. At this point, it just feels like a scam to have applicants' data. This process is not transparent at all!
Besides all this, my husband called to request for clarifications and the service was terrible!
June 28, 2024
Unprompted review
Reply from Express Bank
Hej Paola
Jeg har netop haft en fin snak med din ægtefælle.
Vi håber I finder en anden løsning.
God dag.
Med venlig hilsen
Lene
Express Bank
Just BAD
Just BAD! They just CHARGE you even they agreed to have 45 days interest free!!!! Their app for online payment doesn’t work at all and their customer service doesn’t care and not helpful. I am going to close my account soon to avoid extra payments for nothing!!!!!
May 15, 2024
Unprompted review
Reply from Express Bank
Hej Bardia
Tak for din anmeldelse her på Trustpilot.
Vi er kede af at høre, at du har haft en utilfredsstillende oplevelse hos os.
Derfor vil vi meget gerne undersøge sagen nærmere og har i den forbindelse forsøgt at kontakte dig via Trust Pilot uden held.
Du er meget velkommen til at kontakte vores kundeservice på telefonnummer 70235800. Her sidder vi klar til at hjælpe alle hverdage mellem kl 10-16.
Du har også mulighed for, at skrive til os på mail: kundeservice@expressbankmail.dk. hvis du har lyst til, at vi skal gå videre med sagen.
Med venlig hilsen
Anne
Express Bank
Reply from Express Bank
Hej Amir
Wauw! 👏 1000 tak for de 5 gyldne stjerner. Vi er simpelthen så glade for, at du er tilfreds med vores service og at du har haft en god oplevelse. Det betyder enormt meget og varmer her på en kold vinterdag.
Med venlig hilsen
Christian
Express Bank
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It was quick and effective!
January 27, 2024
Unprompted review
Reply from Express Bank
Hi Elena
Wow! 👏 1000 thanks for the 5 golden stars. We are simply so happy that you are satisfied with our service and that you had a good experience. It means a lot and warms here on a cold rainy day.
With best regards
Christian
Express Bank
Only for danish residens..
Only for danish residens..
You can only borrow money here if you are a Danish resident.
I have been living in Denmark for 8 years, employed since day one, with good finances and own property.
For the first time, I tried to buy a new mobile phone with installment payments, only because the interest rate was zero %, and I was rejected for reasons they don't state, because I believe they don't have other criteria by which they evaluate it.
Based on a few questions, for example, how many children live in the household, how many cars do we have, they concluded that I cannot afford a new phone. Regardless of the fact that none of these household expenses are covered by my salary...
January 20, 2024
Unprompted review
Reply from Express Bank
Hi Ivana
Thanks for your review.
We are sorry to hear that you had an unsatisfactory experience with us.
As we cannot provide case management via Trustpilot and social media, we have sent you a private email.
With best regards
Christian
Express bank
God og reel information
January 6, 2024
Unprompted review
Reply from Express Bank
Hej Ann
1000 tak for din anmeldelse og de flotte stjerner. Vi værdsætter hver og én og glæder os over, at du har haft en god oplevelse.
Med venlig hilsen
Christian
Express Bank
Foreign (Non-Permanent) Residents, Don’t bother!!
Don’t bother if you’re not a Danish Citizen or a Permanent resident.
Net salary each month is more than the value of loan applied for, and have more than the value of the loan in cash in my account.
Express bank is unable (unwilling) to provide reason of refusal. Thank you Express Bank and BNP Paribas, I will no longer use any of your services. Only wanted the loan in an effort to build a credit score in Denmark.
Further information: I explicitly asked if the provided information was satisfactory, offered alternative account statements to show financial means, offered investment account statements, offered collateral on the loan and still got rejected. Living in Denmark for 18 months.
January 10, 2024
Unprompted review
Reply from Express Bank
Hi Simon
Thank you for your review and reflections.
I know from my colleagues in Customer Service that you have already been in dialogue with them a few times, therefore I will just provide you with a short answer to your Trustpilot review.
As much as we would like to be more transparent, we are, unfortunately, not able to clarify the specific reason for a decline. The credit assessment is based on many different qualification factors and furthermore our credit policies are confidential information, we cannot disclose.
We have put together an article that highlights what it actually takes, from a financial perspective, to get a loan: https://www.expressbank.dk/artikler/oekonomi/kreditvurdering/
Kind regards,
Marie
Express Bank
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Super god service
December 19, 2023
Unprompted review
Reply from Express Bank
Hej John
Fantastisk! ✨
Det er sød musik i vores ører. Det glæder os enormt meget at høre, at du har haft en god oplevelse hos os. Tak for de flotte 5 stjerner.
Med venlig hilsen
Christian
Express Bank
I was twice rejected for a loan
I was twice rejected for a loan, by Express Bank. I had requested for the minimum amount (10000 DKK), and they called me, after a few days. We had a good conversation about my expenses etc. I was asked to submit my residence permit and then came the rejection. No reason was given, of course. I have a steady income and have never had any previous loans.
They have said that I can reapply for a loan if my circumstances change, but of course, they haven't told me anything about what 'circumstances' should change!
December 7, 2023
Unprompted review
Reply from Express Bank
Hej Abhinav,
Tak for din anmeldelse.
Det ærgrer os altid, når vi ikke har mulighed for at hjælpe en kunde videre med et lån og vi har derfor også fuld forståelse for den frustration, som følger med, når et afslag ikke begrundes eller præciseres.
Desværre kan vi ikke uddybe begrundelsen for et afslag nærmere, da vores kreditvurdering er baseret på mange forskellige kvalificeringskrav, som vi ikke har mulighed for at uddybe hverken helt eller delvist.
Endvidere er det et krav, at vi og andre banker skal vurdere en kundes kreditværdighed ved ansøgning om lån. Vi laver en kreditværdighedsvurdering ved bl.a. at beregne et budget, hvor vi ser på indtægter, udgifter, rådighedsbeløb mv.
Oplysningerne indsamles og behandles sikkert og fortroligt af vores samarbejdspartner, Monthio, som er under tilsyn af Finanstilsynet og har tilladelse som kontooplysningstjeneste. Du kan læse mere om Monthio her: https://www.monthio.dk/
Desværre har vi ikke kunne finde dig i vores system på baggrund af de oplysninger, du har oplyst på Trustpilot.
Vi har derfor sendt dig en mail via Trustpilots system og som vi havde håbet på, at du vil have besvaret.
Jeg håber, at det gav et bedre indblik i, hvorfor vi gør, som vi gør – ellers er du meget velkommen til at kontakte vores Kundeservice for yderligere svar.
Med venlig hilsen
Anne
Express Bank
I have had a loan before with…
I have had a loan before with Ekpressbank and it was fine
But today I've been working a full-time job for 4 years but I have created my CV R number and that is a problem because their system can't handle a private person with a cvr and of course, they refuse to do it manually
December 7, 2023
Unprompted review
Reply from Express Bank
Hi Caroline,
Thanks for your review.
It is a requirement that we and other banks must assess a customer's creditworthiness when applying for a loan - also when it comes to financing a product. We make a creditworthiness assessment by e.g. to calculate a budget, where we look at income, expenses, available amount, etc. The information is collected and processed securely and confidentially by our partner, Monthio, which is supervised by the Danish Financial Supervisory Authority and licensed as an account information service. You can read more about Monthio here: https://www.monthio.dk/
Of course, we fully understand that having to provide insight into one's personal finances can seem overwhelming and cross-border, but it is necessary in relation to being able to make an overall credit assessment and a legal requirement, which we cannot of course deviate from.
I hope that gave a better insight into why we do what we do - otherwise you are very welcome to contact our Customer Service for further answers.
With best regards
Anne
Express Bank
Great experience
Support from bank person to setup the account and helping me, was a great experience.
October 29, 2023
Unprompted review
Reply from Express Bank
Hej Shishir
Yay! 🎉 Din positive anmeldelse og de 5 funklende stjerner lyser virkelig vores dag op. Husk, har du brug for hjælp, er vi kun et opkald væk.
Med venlig hilsen
Christian
Express Bank
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God service
October 5, 2023
Unprompted review
Rejection
After completing the application process for the loan, I received a rejection message indicating that my credit situation is not living up to requirements and that I should come back when my economy improves. I found this strange, as it did not reflect the true state of my economy and credit rating.
As the information was too general, I had to look for an explanation by calling customer support. It turned out that the reason for the rejection was that I did not select all the accounts that were presented to me in the application screen. I gave the feedback that if that was the case, then the system should provide a message indicating the consequences of my choices.
And the rejection message should reflect that scenario, and not make general (false) statement about my economy.
I repeated the process (as instructed) and my application was approved.
September 22, 2023
Unprompted review
Reply from Express Bank
Hi Ljupcho,
Thank you for your review and reflections. It’s highly appreciated.
We are constantly working on optimizing the communication in our application flow and we know that it can be somewhat generic and that it does not reflect all possible scenarios. Hence, in many cases a decline is due to a customer’s economy.
However, we are currently working on a ‘non-generic communication' that suits more scenarios. Hopefully, we will be able to implement it in the nearest future.
It's always a good idea to call Customer Service in case of questions or at least get them to take a second look at the application even though they cannot not give the reason for a decline.
Kind regards,
Lisbeth
Express Bank
Can’t get a loan for prescription…
Can’t get a loan for prescription glasses of 3200kr ovee 20months with a 31k salary 😅, and they don’t disclose the reason of refusal. Total joke. Probably for not having permenant residence permit :)
July 28, 2023
Unprompted review
Reply from Express Bank
Hej Costumer,
Tak for din anmeldelse.
Det ærgrer os altid, når vi ikke har mulighed for at hjælpe en ansøger videre med et lån. Og vi forstår også til fulde, den frustration det kan medføre, når vi ikke kan give en uddybende begrundelse.
Vi ville ønske, at vi kunne være mere transparente, men da vores kreditpolitikker er fortrolige oplysninger og da vores kreditvurdering er baseret på flere forskellige kvalificeringskrav – kan vi desværre hverken helt eller delvist uddybe årsagen.
Endvidere er det et krav til os og andre banker, at vi skal vurdere en kundes kreditværdighed, når de ansøger om lån.
Vi laver en kreditværdighedsvurdering ved bl.a. at beregne et budget, hvor vi ser på indtægter, udgifter, rådighedsbeløb mv.
Oplysningerne indsamles og behandles sikkert og fortroligt af vores samarbejdspartner, Monthio, som er under tilsyn af Finanstilsynet og har tilladelse som kontooplysningstjeneste. Du kan læse mere om Monthio her: https://www.monthio.dk/
Jeg håber, at det hjalp dig videre med nogle af dine spørgsmål – ellers er du meget velkommen til at kontakte vores Kundeservice på: 70 23 58 00.
Med venlig hilsen
Anne
Express Bank
I paid all my debts and loan with them…
I paid all my debts and loan with them and now they reject any new loan and on the phone they are rude and elusive. They dont want to say why I cannot get a loan because its their policy.
Well is my policy to put 1 star rating on each company that treat a good customer that way. Stay far from express bank. Even if you treat them good and pay as supposed, they dont care about you.
June 20, 2023
Unprompted review
Reply from Express Bank
Hi Romeo
Thank you for your review and your input.
We always hate when we are unable to help an applicant with a loan (existing customer as well as a new one) - and we truly understand the frustration of getting a decline. We also wish that we could be more transparent when it comes to reasons for declines, but as of today it's simply not possible due to the many different demands and criterias of a creditworthiness assessment. Furthermore, our company's credit policy is confidential information that we cannot fully or partly reveal.
Kind regards
Lisbeth
Express Bank
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Tak for en gnidningsfri oprettelse
Tak for en gnidningsfri oprettelse. Jeg I needed a new phone and very glad I could borrow the money to buy this amazing piece of machinery thank you for making dreams possible! ❤️
April 10, 2023
Unprompted review
Great experience
Everything was done smoothly, clean and fast. Very helpful and friendly personnel. I had a great experience :=)
April 5, 2023
Unprompted review
😊 best best best
March 19, 2023
Unprompted review
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