Exodus Adventure Travels Reviews 4,510

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting the staff's friendliness, knowledge, and efficiency. Consumers appreciate the team's helpfulness in answering queries and providing detailed information about trips, flights, and itineraries. People also value the personal touch, with many mentioning specific staff members who went above and beyond to assist them. The holidays themselves receive high marks, with reviewers emphasizing the well-organized itineraries, expert guides, and opportunities to experience local culture and wildlife. Consumers appreciate the balance of activities and relaxation, as well as the seamless transfers and comfortable accommodations. The location of the hotels is also a plus for many reviewers. Overall, people highly recommend this company for its excellent service and memorable travel experiences.

Based on these reviews

Rated 5 out of 5 stars
Verified

Our guide Mikhled gave us a lot if interesting info about the history and the life in Jordan. The tour was very comprehensive from the atcahelogical site of Jerash trhough to wonderful Petra (2 days)... See more

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Rated 5 out of 5 stars
Verified

I just think it’s great that you get to actually talk to a real person - so much better than a bit or live chat. Quick response to my queries and concerns when booking a new trip for next year that... See more

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Rated 5 out of 5 stars
Verified

Alex and his colleagues have really been invaluable in helping us plan for, and adjust, our 'trip of a lifetime' to Antarctica. Circumstances meant a change of timing for us and Exodus could not have... See more

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Rated 5 out of 5 stars
Verified

Expert guidance and first hand experience from the agent during my call allowed us to discuss the variables between the two trips I had in mind. Gave me all the time I needed and I felt genuinely inte... See more

Rated 5 out of 5 stars
Verified

I initially spoke to a lady called Melissa and she was very helpful with my initial questions. She went on holiday shortly thereafter so it was left to Alex to pick up the details of the booking, arra... See more

Rated 5 out of 5 stars
Verified

I had received so many positive comments from friends who travelled with Exodus so I booked my 1 st trip for next February . The staff were so helpful giving me all the information I needed and they w... See more

Rated 5 out of 5 stars

Our family had such a fantastic time on this Exodus trip. The mix of activities was spot-on—one day we were spotting sloths and toucans in the rainforest, the next we were relaxing by the beach or... See more

Rated 5 out of 5 stars
Verified

Very good local tour leader, whose pace as a walking guide was ideally tailored to the group. Also a very good local guide in the Marrakech Medina - knowledgeable, excellent English and not too much i... See more

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Rated 4 out of 5 stars
Verified

I’ve only done one trip with Exodus which was Japan Ancient and Modern. Excellent. So booked again to go to Sri Lanka. Only gave 4 stars as booking extra nights at hotel, or getting them to book... See more

Rated 5 out of 5 stars

This was my first time on an adventure holiday - had the BEST time with Exodus and would do it again in a heartbeat. Stayed at the Hotel Due Torri in Bomerano which was super comfortable and welcoming... See more

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Rated 5 out of 5 stars
Verified

Great choice of holidays/adventures. Good value. Really helpful staff when booking. Super local guides

Rated 5 out of 5 stars
Verified

I booked my Baltics tour very late and was only interested in a single room for the 12days. The agent said she would do her best and indeed she did and within 3 days had my confirmation. All flight ar... See more

Rated 5 out of 5 stars

Our recent Sri Lankan trip was brilliantly well guided by our leader Suresh. His passion & knowledge of his country are 2nd to none. His organisational skills & competence are exceptional. I had to c... See more

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Rated 5 out of 5 stars
Verified

Booking my next holiday with Exodus was a pleasure. The salesperson, Alex Morris, was the best I've encountered either with Exodus or any other holiday company. He was polite, friendly, patient and su... See more

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Rated 5 out of 5 stars

Wow! What an amazing trip to Costa Rica with it's wonderful wildlife. Big shout out to our brilliant guide Andres who helped us to see all the iconic species of animals and birds and to Keylor for his... See more

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Rated 5 out of 5 stars
Verified

Jacob went the extra mile trying to sort out whether I could pay for separate 1sr class seat/ compartment re sleep train. Though in the end it did not work out his prolonged attempts to sort this out... See more

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Rated 5 out of 5 stars
Verified

The UK team are really friendly, knowledgable and helpful. One small point - don’t call at the weekend or on a bank holiday. I did and was transferred automatically to someone in South Africa who did... See more

Rated 5 out of 5 stars

The Highlights of the Amalfi Coast trip with Exodus was superb. The week was filled with excellent day trips along the coast including to the incredible sights of Herculaneum and Pompeii. A real hig... See more

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Rated 5 out of 5 stars
Verified

The whole Exodus experience is excellent. Very easy to book online or over the phone. Agents are very friendly, helpful and knowledgeable. After the initial booking communication and keeping you updat... See more

Rated 5 out of 5 stars
Verified

I have used the services of Exodus several times, covering guided trips to South Africa, Andalusia, Cuba and Egypt. Currently planning my next trip, which will be to Portugal or Italy. I have found... See more

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Rated 5 out of 5 stars
Verified

This will be my 13th trip with Exodus which indicates how I trust & rate their operation. Knowledgeable and helpful staff on the phone, a useful chat facility for out of hours queries or simple clari... See more

Rated 5 out of 5 stars
Verified

We had to amend the date of our trip by a year and Exodus were very helpful. A special thank you to Brodi who sorted everything out for us. We have travelled with Exodus several times and wouldn't he... See more

Rated 5 out of 5 stars

Just returned from an amazing holiday - 'Borneo Wildlife Discoverer' including a stay at the Borneo Rainforest Lodge in Danum Valley. Not to be missed the Exodus itinerary for Borneo was the best we... See more

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Rated 5 out of 5 stars

Our trip biking Porto to Lisbon was seamless! Our guide João lead us all and organized our lunches, dinners, and suggestions for evening sightseeing after our rides. I would highly recommend exo... See more

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Rated 5 out of 5 stars
Verified

Melissa provided an excellent, friendly and professional customer service from start to finish. We wanted to add a couple of days to the beginning of our trip and she found a range of flights for us t... See more

Rated 5 out of 5 stars
Verified

After reviewing the trip I was interested in I needed to know about times for some connecting flights as I have to fly into London. Exodus replied and called me within 24 hours and they were very he... See more

Company replied

Rated 4 out of 5 stars
Verified

As usual ,the Exodus sales were informative, helpful, responsive and friendly. My questions were all answered quickly and they got back to me as promised.

Rated 5 out of 5 stars
Verified

I have used Exodus quite a few times and always find the booking process easy. Good value holidays to most parts of the world. Staff are very helpful in answering any queries.

Company replied

Rated 4 out of 5 stars
Verified

Finding and booking the holiday was an easy process. The only slightly negative point is that the quote for the cost of the return flight was far more than I expected. But the issue was soon resolve... See more

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Rated 5 out of 5 stars
Verified

We were undecided about which trip to choose in Costa Rica and rang Exodus. Willicia was so very helpful and we were able to confirm our choice. The booking process was very quick and smooth.

Company replied

Rated 5 out of 5 stars

The best part of my trip were the leader, Veriano Verde, and the hotel and its location, in the cool above the hot and busy ports visited. The transportation by van was easy, safe, and a great way to... See more

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Rated 5 out of 5 stars
Verified

Staff have been very helpful and friendly whenever I've contacted them and I am sure they will be in future if I need help again before my trip. The Exodus website also has a lot of useful information... See more

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Rated 5 out of 5 stars
Verified

Had a very useful and informative conversation with a member of the team who has travelled on the tour I am doing. I was able to ask about certain issues and them being able to tell me about their exp... See more

Rated 4 out of 5 stars
Verified

The representative was able to help in my questions and steer in the right holiday choice for one of 5 to Costa Rica.

Rated 5 out of 5 stars
Verified

Communication, Not Rushed into Committing. Helpful went over and Beyond to get me my tailor made Experience. Left me with a Stress free Expedition to look forward to in December 2026

Rated 5 out of 5 stars
Verified

We had some specific requirements for our experience and the two sales team guys went over and above to get us exactly what we were looking for!!

Company replied

Rated 5 out of 5 stars
Verified

A great experience from start to finish. The planning was excellent but also amazing customer service and flexibility throughout. Our guide, Jakob, was superb. Amazing trip planning by Garance. Will r... See more

Rated 5 out of 5 stars
Verified

The booking was made easy by the helpful staff, excellent and efficient service, and follow up emails, I love the boot room face book page

Rated 5 out of 5 stars
Verified

Friendly staff who are engaging. Very easy to talk to and knowledgeable about their subject. If you want to go on a great holiday slightly off the beaten track with expert guides, this is the company... See more

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Rated 5 out of 5 stars
Verified

Easy to make contact via phone to have a few questions answered and to complete the booking, including flights.

Rated 5 out of 5 stars
Verified

Very helpful adviser Neil, sorting out flights and extra hotel nights for me.

Rated 4 out of 5 stars
Verified

Great range of trips on offer, we’ll-organised, good guides, good for solo travelers, good standard of accommodation

Rated 5 out of 5 stars
Verified

Well organised and very varied itinerary. Excellent leader and comfortable air conditioned coach. Good trip notes to read in advance.

Company replied

Rated 5 out of 5 stars
Verified

There is a lot of expertise and knowledge related to my chosen destination and delivered with a personal, friendly touch.

Rated 5 out of 5 stars
Verified

The Holiday I was looking for was not displaying dates for 2026. I e-mailed Exodus and they replied within 24 hours to say their website was being updated and they would be able to help over the phone... See more

Rated 5 out of 5 stars
Verified

Very helpful member of staff, on the ball with answers to queries, called back the next day to confirm single room etc, very efficient and prompt service.

Rated 5 out of 5 stars
Verified

Yes Excellent service from the telephone personnel @ Exodus. They are All efficient, helpful, friendly & polite and they are proactive with the follow up & provision of up to date corresponden... See more

Company replied

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Company details

  1. Tour Operator

Written by the company

With over 50 years of experience, we know the difference between a good trip and an adventure of a lifetime. Our small, guided group tours span all seven continents. Whether you're trekking Everest or exploring Egypt’s wonders, one thing’s for certain, it’s more extraordinary with Exodus. Our adventures are award-winning, but it’s your opinions that matter the most – that’s why we’re rated “Excellent” on Trustpilot.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Simply Exodus

Booking with Exodus is simple and comprehensive. You are given all the information you need to plan for your trip. Well done Exodus Adventure Travels.

October 1, 2025
Rated 5 out of 5 stars
Verified

Great holidays

Wonderful choice of holidays. Booking process is easy and conducted by professional, pleasant staff. Trip leaders are experienced and knowledgeable.

October 7, 2025
Exodus Adventure Travels logo

Reply from Exodus Adventure Travels

Thank you so much for your kind review. We’re really glad to hear that you found the booking process smooth and that you enjoyed your trip with our experienced leaders. We hope to see you again on another adventure soon!

Rated 2 out of 5 stars

Lack of bike maintenance

Morocco cycling - lots of climbs and decends - lack of proper brakes and gears and lack of maintenance was shocking

Wrong sizes bikes for women

Lack of communications and managing expectations from guide did not help

Shame as beautiful country and great rides

October 12, 2025
Unprompted review
Exodus Adventure Travels logo

Reply from Exodus Adventure Travels

Thank you for sharing your feedback, Amanda. We’re very sorry to hear about your experience and the concerns raised regarding the bikes and guiding on your Morocco cycling trip. This certainly isn’t the level of service we aim to provide. We’ve now been in touch with you directly to discuss your experience in more detail and ensure your feedback is properly addressed.

Rated 1 out of 5 stars
Verified

Booked an expensive holiday but didn't…

Booked an expensive holiday but didn't tell me about the upcoming discount I would be entitled to snd refused any adjustments

September 18, 2025
Exodus Adventure Travels logo

Reply from Exodus Adventure Travels

Thank you for your review, although we are sorry to hear you were disappointed.

We understand how frustrating it can be to see a promotion launched shortly after booking. Our pricing is based on the value and inclusions of the trip at the time of purchase, and we aim to be fair and consistent with all our customers. For this reason, we don’t apply promotional discounts retrospectively.

We, nevertheless, appreciate you taking the time to share your views and your comments have been noted.

Rated 5 out of 5 stars
Verified

Good Efficient Service for booking - very knowledgeable about the Holiday I was looking at

The Holiday I was looking for was not displaying dates for 2026. I e-mailed Exodus and they replied within 24 hours to say their website was being updated and they would be able to help over the phone. An Exodus Member called me and we sorted it out over the phone. He then e-mailed me the full itinerary with all flight details and a quote. I then called the next day to book. Very efficient service despite the Website being updated and some functions on it not working.

October 2, 2025
Rated 5 out of 5 stars
Verified

I just think it’s great that you get to…

I just think it’s great that you get to actually talk to a real person - so much better than a bit or live chat.
Quick response to my queries and concerns when booking a new trip for next year that has no reviews so far.

September 29, 2025
Exodus Adventure Travels logo

Reply from Exodus Adventure Travels

Thank you for your feedback, Ruth. We’re so pleased to hear that you appreciated being able to speak directly with one of our team - we know how valuable it is to have real conversations when planning a trip, especially for a new itinerary. It’s wonderful to know that your questions were answered quickly and that you felt supported throughout the booking process. Thank you for your kind words, and we look forward to welcoming you on your adventure next year!

Rated 1 out of 5 stars

An expensive mistake

A two week tour of Tajikistan proved to be badly organised and not as advertised right from the beginning. The tour leader was very hard-working but had been taken out of the office as a last-minute replacement for the experienced professional the company advertise on their website. It was clear he had no experience of working with groups or indeed of the itinerary. The images of home-stays showed individual wooden bunk beds with their own space, not, as transpired, a thin mattress on a hard floor in a room so small that others stepped over you all night to access the one loo and shower, shared by at least 12 tour members. No local guide was booked in Dushanbe so we learned little to nothing about the capital city, a cooking experience wasn't possible due to acrid smoke in a tiny kitchen and every meal took forever due to no pre-ordering. The itinerary advertised 'generally only short walks' but the first one was lead by a tour member significantly younger than everyone else at a ferocious pace up a bare mountainside in 35C heat. I wasn't able to keep up so had to retreat and I wasn't the only one unable to reach the featured ruins. In four days there were two 0400 starts, one of which was completely unnecessary. I could continue. I've worked in travel for 40 years, visited 90 countries and have toured with about a dozen different tour companies. Things go wrong. I roll with the punches when they can't be helped but do expect reparation to be made for bad decisions. I bailed out after 4 days and despite spending a lot of time and trouble putting my points in writing and Exodus saying that in future they'd adopt several of my suggestions I just have to accept that my £6300 holiday was an expensive mistake. Caveat emptor.

June 13, 2025
Unprompted review
Exodus Adventure Travels logo

Reply from Exodus Adventure Travels

We’d like to thank Victoria for her feedback and are sorry to hear that her experience did not meet expectations. Our Customer Services team has been in contact with her directly to discuss the concerns raised. Should she have any outstanding questions or wish to continue the correspondence, she is very welcome to do so.

We also want to note that the Tajikistan trip she joined currently holds an average rating of 5 stars on our website, based on reviews from other travellers. That said, we appreciate all feedback, as it helps us continue improving our trips and service.

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