Evans Halshaw - Vauxhall Horsforth Reviews 496

Car picked up and new tyres put on excellent service as usual would not use anywhere else always keep you informed and explain everything to you before doing any work .
Thank you again

If I could rate them a 0 I would.
Evans Halshaw Leeds sold me a crash repaired car

Evans Halshaw Leeds sold me a VW T-ROC and described it as an immaculate, single owner car. They took my immaculate FIAT 500 with just 19k miles and recent full service with cam belts and 4 new tyres.
When we received the VW it immediately became obvious to my dad and brother who work with cars, that the car had been in a major collision at the front and down the entire near side. It had been very poorly repaired and was entirely over sprayed with fine white paint over its dark grey exterior. There was overspray on the windows and trims were broken and badly fitted. Interior seats were white with dried cleaning products and presentation was absolutely digusting. The car also tended to steer to the centre of the road when being driven, a very dangerous fault for a young driver. We insisted the car be collected and my Fiat returned. When we received the Fiat back the front had quite serious impact damage and there was further paint damage and dents which happened while car was in their care. This has resulted in repairs costing £1,850 which are still waiting to be paid. Evans Halshaw completely refused to admit liability but offered to pay £50 in damages!
With large car dealerships like Evans Halshaw you would hope that they act with honesty and integrity, but this particular dealership cannot be trusted and should be avoided at all costs.

My son’s 10 year old Astra was needing a new gearbox !! After dropping the car off, I was updated regularly as to how the extended warranty claim was going, and thankfully it was accepted. All the work was then carried out straight away and I was able to collect it in a matter of days. Debbie the service advisor was a pleasure to deal with, and is a real asset to the service team. Many thanks, Simon Brook

Utter cowboys. Sold me a car not even a year ago. Had to take it back to them for repair and now it needs more repairs to it. Looks like it’s been in an accident on the rear and it’s been repainted. 100% shouldn’t be faults with a car that I’ve not even had a year yet. Either they didn’t know or did or the previous owners didn’t tell them about the damage. Evans Halshaw Horsforth - don’t bother. Soon as your out the door that’s it. Would avoid at all cost!

Great service and follow up from Ihsaan and the team, really pleased with the car and the buying process

Friendly and helpful service reception team. They keep you informed of work progress on your vehicle and seek approval before carrying out additional repairs. Work completed on time subject to availability of parts.

Been getting my car serviced there for 10 years. Always a good service from the staff. Booking is easy and explanations of work are straightforward and the service is always efficiently done.

Explained everything to me perfectly kept us updated excellent staff as much tea/coffee chocolate as you required can't fault them

From the moment I walked into the showroom I was treated with great respect. Debbie on reception retrieved my documentation immediately and passed everything to the service team. I was offered coffee and kept informed of the position of my car service throughout. Great service thank you.

Paul Sunter was the sales person who assisted myself through the car buying experience. He was helpful, knowledgeable & experienced enough to guide through the process with no pressure.

Thanks

I arranged my service with Debbie on Friday she was really polite and helpful arranged the temporary insurance

This is a review of the Sell Your Car store section. Both my partner and myself have previously sold cars at Evans Halshaw Horsforth and the price offered was the same as, or near to the the price quoted when the online quote was received and the valuation booking made.
I received what seemed to be a fair quote for my car and made a booking, with email confirmation received.
The visit got off to a bad start, when I was asked if I had brought a bank statement. As this was not on the list of items needed, listed in the email confirming the appointment, I had not brought one and in fact as my bank is paperless, I have not received one for years. I was told that I would need to provided one, so any money due to me after the finance had been paid could be sent. A bank card with all my details is not good enough apparently.
The car was viewed and it was pointed out there there were some scuffs on the front and back bumpers, which would need to be painted, which was fair enough.
I was then left to wait for the quote for quite a while. When the quote was finally received, it was over £1,600 less than the original amount quoted. I expected there to be some reduction for the paintwork issues, which are fairly minor, but this was completely unacceptable.
I was told that Evans Halshaw do not give the initial quotes and that they only look over the cars and give their valuation. The quote given was apparently a retail price and was much more than the dealership could offer. This is not really good enough, as I had to take time of work and feel I have wasted an afternoon.
My advice would be, if you get an online quote and book an appointment, phone the dealership first before you make a visit, to see if it is likely they will offer you anything like the amount quoted. Otherwise you may be disappointed and have a wasted journey.
Needless to say, I will not be getting any quotes from them in the future.

Made to feel welcome service personally are well experienced in dealing with your enquiries

Ihsaan was super helpful, polite and showedcgreat customer service. It made the whole process of buying the car so easy, which was a relief. Huge thank you to him. Highly recommend Evans Halshaw

Booked an appointment and turned up wanting to test drive a new car but the person I had booked the appointment with had wandered off and couldn’t be found. After the third member of staff I had asked to find him was busy with something else and couldn’t be bothered to update us or apologise I decided to leave and try another dealership. This was 20 minutes after the appointment was due to start.

Good customer service .kept informed of the work being carried out and got my car back as promised in time to get to Harrogate .
Well done customer facing and not forgetting the mechanics in the back ground

We have a fleet of vans spread around the country, this is one of the best dealers we use. They make using them so easy! (unlike others)

Sharron is a star too ⭐⭐⭐⭐⭐

I’d like to express my sincere appreciation for the outstanding service I received at Evans Halshaw. From start to finish, everything was handled with the highest level of professionalism and care.

A special thank you goes to Will, who was incredibly helpful, knowledgeable, and courteous throughout the entire process. He took the time to clearly explain everything, kept me well informed, and ensured that the service was carried out smoothly and efficiently. Will’s customer service was exceptional, and he truly went the extra mile to make sure I was satisfied.
Thank you to Will and the entire team at Evans Halshaw – your excellent service is very much appreciated, and I will gladly recommend you to others.
⭐⭐⭐⭐⭐😉😉

We had our car serviced and Will was very helpful and professional. He telephoned to let us know when the car was ready. Very satisfied customer thank you.

I took my car for a replacementABS wheel sensor
I paid for 2 years warranty.
The lady told me I owe £173.84
It says on my list of what’s covered and it says ABS control unit and sensors so I didn’t understand why I had to pay. I feel I am paying warranty for nothing.