Equality Advisory Support Service Reviews 155

During the summer of 2025 there was a shocking approach to a group of friends in my local library. People with disabilities were being excluded from a community event. I wrote to the EASS and receive... See more

Got in touch in relation to a very strange catch-22 based on conflict between our Assured Shorthold Tenancy and another legal contract. I ended up having Rory over the phone who was tremendously helpf... See more

Whitney was fab - I feel a bit more in control now and less a victim of gaslighting. Clear next steps and timescales given.

I called EASS, and they answered very promptly. I spoke to a lady called Claire, who was extremely knowledgeable and expertly guided me through the issues surrounding my query, clearly explaining my... See more

I called EASS today for the first time, all I would like to say is thank you Rory! I hadn't heard of your service before, but I googled and contacted you about an issue my wife was having at... See more

I found this service really helpful. They explained my rights and what I should expect given my situation. Gave good advice about next steps moving forward and some useful links/services that may... See more

Excellent service, Ellie and Rory were very helpful in sign posting information. Frustrating I could not get specific answers but they were clear they always remain impartial, which indeed they were.... See more

Spoke to Rory today who was very helpful and a friendly person at EASS. He was very clear and polite with all of his information and he made sure that he listened to everything I had to say. He direct... See more

Advice was clear and directly related to the law. Adiditonal resources were provided for me to raise my concerns with the company concerned, and furhter contacts for me to follow up and seek legal a... See more

Rory was very thorough and helpful, and his explanations were simple enough that I could understand them. Thank you for your time and assistance with my work related issues!

Hi, I spoke to Rory yesterday regarding a matter arising at a special school and he was absolutely amazing. He was kind, informative, and so very patient as he waited for me. Can't say enough words of... See more

Used the online chat feature for help and advice. Was helped by an advisor called Whitney. The service was very helpful and knowledgeable in helping with my query and gave me support and guidance... See more

Found this service while looking up information following a new policy my employer is introducing which is discriminatory and unfair based on disability. I used the live chat function and spoke with J... See more

Spoke to Rory who was very knowledgeable and informative and managed to put my mind at ease which allowed me to look at things differently. Rory was very patient, thorough, empathetic and easy to ta... See more

I needed advice from the EASS helpline regarding reasonable adjustments for disability. The situation was extremely stressful for me. I spoke to JO, who I cannot praise enough. She listened very caref... See more

Really good experience using the chat function. I'd had a really distressing and offensive response from the workplace and they helped me understand my rights and what I can do. Though I am very gra... See more

ELLIE THE CUSTOMER ADVISOR WAS A VERY UNDERSTANDING LADY. I NOW FEEL THAT I HAVE BEEN LISTENED TO, AND APROPRIATLY ADVISED. I AM VERY GRATEFUL.

I contacted the EEA about a situation with a public service provider where I believe I'm being discriminated against. Jamie (though I'm not sure I got the name right!) was absolutely fantastic. She wa... See more

I called EASS in hopes of getting some advice on my employment situation. I was put through to Jamie an Equality Advisor. She asked me brief questions to get more of an understanding on my situation,... See more

Very helpful advice and explanation of the Equality Act and how discrimination can come about from Deborah. Even the offer to contact them again after I have sent a letter to the company. I was hurt a... See more

Excellent service at a very upsetting and stressful time. Jamie took his time to explain all of aspects involved in my case regarding unfair dismissal (disability discrimination). They offered t... See more

I am really pleased with how efficient, clear and direct the service was. I would hope that people less able to access the online chat, however, are able to benefit from this service on the phone too.... See more

Spoke to Rory, Today, he was the best really helped with, pointed me in the right direction, so helpful I hope he gets a pay rise.

I spoke to a lovely gentleman called Rory. He gave me such good advice in an easy to understand manner. He told me about other companies that could help and even gave me a template that could he... See more

Excellent dialogue. Provided me with the next step forward as I felt I was going round in circles trying to figure out my next step by myself.

I recently contacted EASS and had the privilege of speaking with Rory. From the very first moment, his professionalism, empathy, and depth of knowledge were extraordinary. He listened with genui... See more

I spoke with Jamie at the Equality Advisory Support Service after leaving a voicemail requesting a call back. The whole interaction was fantastic. Jamie was invaluable in addressing the issues I r... See more

Huge thanks the the invaluable advice and knowledge Gary B gave me today about a reasonable adjustment issue. He was incredibly helpful, directed me to how to resolve the issue, very astute and pr... See more

The reason for withholding 1 star is that this matter took so long. I reported much about a local library assistant who has been behaving unkindly towards any visitor whom she sees as unlike herself,... See more

Excellent advice and a compassionate listener in Jamie. I was listened to in a calm and professional manner. Important timeframes and templates were signposted to me and I feel I have all the informat... See more

The adviser was so helpful and told me all my rights on how to go about addressing my issue relating to disability and racial discrimination. The adviser told me about the law and what is applicable i... See more

Fantastic, knowledgeable support from Rory. Took a lot of stress away from knowing how to respond to the situation in hand. Supported by good resources.

I would like to thank Claire for her dedication and kind support provided today 08/05/2025! All the information provided by her was extremely helpful. She spent more than 40 minutes with me over the p... See more

Call EASS and spoke to Oliver who listened to everything I said and gave me lots of really helpful information. Nothing was too much trouble. Thank you

My assistant was Deborah! She helped me a lot to understand my legal rights and what can I do in my situation.

Today I spoke to Rory, for a view on The Equality Act 2010. I received methodical, insightful and very helpful advice to progress concerns around workplace and Educational environments. It was helpful... See more

I spoke to Jo today with regard to a potential case of discrimination by an employer on the grounds of disability. In addition to providing me with a wealth of crucial information, Jo was kind, caring... See more

Whitney was super supportive and gave me an open and listening ear despite perhaps me not calling the right service. It meant a lot to me and I want to thank Whitney.

I was really impressed with the support I received, professional, knowledgeable, and responsive. I spoke with Deborah, who quickly provided clear guidance and signposted me to the right resources. Sup... See more

spoke to Jamie today she was very methodical listened to everything I said and then gave me feedback about the best way to go forward find it very helpful would use them again in the future definitely... See more

Very helpful and informative spoke to Rory and he guided me to some helpful templates which aided me and deciding what to do with work issue

Very helpful and gave me the facts and probability of my rights with my disability. I am more informed about the equality act than I was previously.

Fantastic advice, made me feel at ease and confident in moving forward with my case

Jamie offered exceptional professional advice that was both insightful and practical. Their expertise and helpful demeanour were greatly appreciated. They were consistently polite, attentive, an... See more

Extremely helpful & a great resource. I spoke with Rory, he was brilliant@ Would recommend to anyone

Spoke with Rory today and they were great. It helped me put my doubts aside and realise that I am right and have been treated unfairly.

Spoke to an incredibly helpful and friendly chap at EASS on the phone today! He was excellent - super clear and polite with all of his information and he made sure to listen intently to what I had to... See more

Rory spoke with me for nearly an hour about workplace issues arising from sexual discrimination and disability discrimination. He was very thorough and gave excellent advice and support. I would recom... See more