eCampus.com Reviews 3,341

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the affordable prices, often highlighting the savings compared to college bookstores. Many consumers also value the timely delivery and the good condition of the books they receive. Several people mention the easy-to-use website and the hassle-free rental process, with some specifically pointing out the convenience of the provided return packaging. However, some consumers report issues with delivery times, with books arriving later than expected. A few reviewers also express dissatisfaction with the customer service, citing problems with promo codes and delayed resolutions. While the price is generally considered a strong point, opinions on the delivery service and overall service vary.

Based on these reviews

Rated 4 out of 5 stars

price was the lowest for this book and it is still outrageous, especially in a time when print is not the first option for most.

Rated 4 out of 5 stars

the site was easy to use however some books took longer to arrive than others and came after the expected dates.

Rated 4 out of 5 stars

First time ordered .. it got cancelled and had to reorder after reordering books the delivery was surprisingly fast.

Rated 5 out of 5 stars

The book I ordered arrived about four days earlier than previously expected and in good condition. This was my first time renting a book from this company, and I'll be sure to refer to eCampus next ti... See more

Rated 2 out of 5 stars

I took over two weeks for the book to finally arrived. Meanwhile I had to fine another online source to keep up with class. I only order this book because I do prefer to reed a physical book rather th... See more

Rated 3 out of 5 stars

Fast shipping, however incorrectly delivered, so it took an extra 3 days. Unfortunately, the package was delivered to the wrong address and I had to call the USPS to track it. USPS retrieved the pac... See more

Rated 5 out of 5 stars

This purchase will be my first of many orders to come. Loved my experience! Affordable and timely shipping!! Only regret I should have purchased my book to keep instead of rented. Thank you for your s... See more

Rated 5 out of 5 stars

The process went well. My book wasn't in stock but customer service was able to expedite shipping so it helped it get to me a bit sooner. Nice work by customer service to research and get it set up... See more

Rated 5 out of 5 stars

I was in the market for a piano book for my daughter. She is a drummer. But as a music major she has learned other instruments in her classes. Knowing she won't likely use the books when the class i... See more

Rated 2 out of 5 stars

Their idea of what passes as a readable, used book is messed up. The book that I received had SO MUCH highlighting, underlining, and writing that it was difficult to read without getting distracted fr... See more

Rated 2 out of 5 stars

I am giving a 2 star rating because although I have an easy time finding and renting the books I needed and I felt the prices were reasonable. However I had a less than satisfactory return process. My... See more

Company replied

Rated 5 out of 5 stars

Easy website to navigate and purchase/rent textbooks. When renting, they provide the return package as well. Received my order within a week.

Rated 5 out of 5 stars

Wonderful way to rent textbooks for affordable prices. Student friendly and easy to access websites and rentals are hassle free.

Rated 5 out of 5 stars

Easy to order & much less expensive than purchasing. Arrived in reasonable amount of time, book was worn on exterior but interior was free of marks which made it perfect to study from.

Company replied

Rated 5 out of 5 stars

I am so happy with my purchase highly recommend ecampus.com and delivery went smoothly as well!

Rated 5 out of 5 stars

The price is great and we got the books in a timely manner. Im giving a 5 star now but we haven't completed the experience. After we return the books in December 2025, I will update.

Rated 5 out of 5 stars

Transaction seemed to go smoothly so far. Not sure how the rental return process works at the end of the semester, but hoping it goes ok.

Rated 3 out of 5 stars

Received the book on time. Opted to buy the book since it will be used for the entire program I got into and was not sure if my computer would be reliable for an e-book. This used textbook is expensiv... See more

Rated 5 out of 5 stars

The book arrived on Monday Oct 14. Wanted to read what my ancestors went throughout his life. Good read so far.

Rated 3 out of 5 stars

I paid and extra $50 for two day delivery but I didn’t get them until the 3rd day. Don’t know if I missed a time cutoff or what but that was frustrating

Rated 3 out of 5 stars

When I received the book, it was in great condition! No complaints there. What I disliked was that I paid an extra $25.00 to get the book sooner, only to receive it 3-5 days after the date I was suppo... See more

Rated 5 out of 5 stars

very good place to find books. my books came in on time before the semester started and this saves a lot of money. I ended up saving about $200 buying my books through here than buying books through t... See more

Rated 2 out of 5 stars

Slow Processing After having my order canceled and reordering, it took 12 days for the book to come from Kentucky. I had orders from China that came sooner!

Rated 3 out of 5 stars

I received one book instantly. The other order never got filled. I had to cancel after 4 or 5 days and order somewhere else.

Rated 5 out of 5 stars

Wonderful textbook rental, using for studying. Great price to rent. Website and rental process not difficult at all. Would recommend to other students

Rated 5 out of 5 stars

stuff came in on time, good quality and was able to get my books a lot cheaper here than the online school store

Rated 3 out of 5 stars

I placed the order on the 14th, it didn’t get shipped til the 22nd. I didn’t realize it would take soooo long for it to be even shipped out and then when it was shipped, I finally received it 6 days a... See more

Rated 5 out of 5 stars

Came quicker than originally quoted. Paid a little more than I wanted to, but couldn't find it elsewhere... exactly the book my daughter needed. Thank you.

Rated 2 out of 5 stars

It just took a LOT longer than I thought it would. It took so long between me placing the order and when it became fulfilled that I thought I got scammed. I know things come up, but still.

Rated 5 out of 5 stars

I received my books in a very timely manner. They are in good condition and it was a hassle free process to receive the books

Rated 5 out of 5 stars

The experience ordering the books was great. Received the books in a timely manner. Affordable prices.

Rated 4 out of 5 stars

Book arrived in a timely manner. It is a rental so we will see if returning the book is just as easy

Rated 5 out of 5 stars

I received my book in perfect condition, very quickly.

Rated 3 out of 5 stars

They processed payment on an order they knew they could not fill. I am now waiting for my refund while my bank account suffers for their mistake. To top it off, they blamed me for making errors in m... See more

Company replied

Rated 5 out of 5 stars
Invited

This was my first time purchasing from eCampus.com. I rented a chemistry book for my son who is entering college. One week before classes were to begin his instructor cancelled the need for this book.... See more

Company replied

Rated 5 out of 5 stars

Not only do they send you a email reminder about returning your books so they're not late and you get charged extra, but they also sent a free highlighter with sticky notes attached!! I was soooo happ... See more

Company replied

Rated 5 out of 5 stars
Invited

I've been using eCampus since I started law school in 2019. I love that you earn points with every purchase and then they give you gift cards once you hit a certain number. I buy/rent books in f... See more

Rated 3 out of 5 stars
Verified

ordered book 2weeks before class paid for express shipping Placesd order was excited to have book before class started. Week of class get email book out of stock so it’s been 3 weeks and book is no... See more

Rated 5 out of 5 stars

I have been using ecampus for my textbooks for almost 3 years now and I've never looked back! They consistently have the best prices and selection of options to buy/rent compared to other book sellers... See more

Rated 5 out of 5 stars

One of the best online sites to rent textbooks. The rental books are usually brand new and in great condition. I would definitely recommend college students to rent their expensive textbooks on this s... See more

Company replied

Rated 4 out of 5 stars

Overall, my experience was good. The only issue I encountered was with the promo codes I redeemed...they didn’t work, including a 5% discount code. I reached out to customer service, but the issue was... See more

Rated 4 out of 5 stars

I am glad to get my book on time before the semester starts, but I didn’t receive any return shipment stickers for all of the textbooks I need to return before the semester ends. otherwise the textboo... See more

Rated 5 out of 5 stars

The digital textbook arrived almost immediately after we placed our order. This prompt service allowed me to access the book and start completing assignments. It was also easy to locate and easy to ac... See more

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Company details

  1. Media & Publishing

Information provided by various external sources

Our goal at eCampus.com is to provide students access to the largest selection of textbooks at the lowest possible prices. With over 4 million titles available, we offer students access to used textbooks, new textbooks, eTextbooks and textbook rentals. Additionally, students can sell back their textbooks to us through our simple online buyback program.

About eCampus.com

Written by the company

We're committed to our customers!
We have a longstanding commitment to treat our customers right and ensure they have the best experience possible. Our customers rent, buy and sell their textbooks confidently through eCampus.com.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars

The delivery was great

The delivery was great, and the book is Awesome extra reinforcement for coding and understanding the material.
Thank you, I will definitely use you again in the future.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scam-Like Experience – Avoid eCampus!

As part of buyback program, I sent textbooks to eCampus and was told payment would be made in 3–5 weeks. It’s now been 8 weeks with no payment. They falsely claimed to have paid via PayPal—despite me only providing direct deposit info. Since then, communication has been evasive or nonexistent. This is not just poor service—it’s blatant dishonesty. eCampus should not be in business. Avoid at all costs.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Feedback for my textbook Journey to adulthood

The digital textbook arrived almost immediately after we placed our order. This prompt service allowed me to access the book and start completing assignments. It was also easy to locate and easy to access. Thank you so much for your awesome service. God bless.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfactory Service Across the Board

The book I ordered arrived about four days earlier than previously expected and in good condition. This was my first time renting a book from this company, and I'll be sure to refer to eCampus next time I want to rent another book.

October 8, 2025
Unprompted review
Rated 3 out of 5 stars

Shipping mix-up

Fast shipping, however incorrectly delivered, so it took an extra 3 days. Unfortunately, the package was delivered to the wrong address and I had to call the USPS to track it. USPS retrieved the package and delivered to my house 3 days later.

October 1, 2025
Unprompted review

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