I visited the Doppelganger store on Sunday 2/3/25 and was assisted by Rumino. She was very helpful, kind, polite and well versed in men’s fashion. Hugo was also very helpful during the process.... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Whenever I visit Rome, I bring an extra suitcase for the new wardrobe that I will purchasing from Doppelgänger. I have an addiction to this store that I cannot deny. This last trip that I made last... See more
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Doppleganger is one of the most beautiful boutiques and carries beautiful clothing for women and men. I loved shopping there in person in Rome and now I just ordered something online. The staff is cou... See more
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There was a hick up at the ordering process and I requested if they could change the order. I was not possible, but they exceeded my expectation by cancelling the order and let me reorder. The chat wi... See more
Company replied
I am from Greece and I buy from Doppelgänger for many years. Either from their shops in Italy, or from internet and they send the clothes to Greece. I am always very happy with the clothes. I have nev... See more
Company replied
I love this Brand very much! Their customer support is direct and quick to solve the issue without any waiting. Their products are also very good and it surprised me very much because it’s also very g... See more
Company replied
Good quality design clothing.Great range of colour and texture. So happy to have found this brand in recent trip to Italy. Shipping costs to UK a little high but worth it ! Looking forward to seeing S... See more
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Fast, correct and quality customer service! I found you last week in Venice and I am happy you ship abroad! Thank you for your help with the online order! Greetings from a true fan of yours! Nell... See more
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THE SPEED OF THE DELIVERY WAS AMAZING.... BUT THE LOOK AND QUALITY OF THE ITEMS I BOUGHT IS AMAZING WILL BUY AGAIN!! GRAZIE ANDREAS LONDON
Company replied
Really beautiful jacket, great quality, perfect comfortable fit. Will definitely be shopping there again and visiting their branch in Copenhagen.
Company replied
COMPRO SPESSO ON LINE, BELLE OCCASIONI E CONSEGNA RAPIDA
Company replied
Very sensitive responsive active listeners and capable and problem solving people of customer service. I am so greatful!
Company replied
very good, individual and responsive support throughout the whole process. Appreciate the experience and will chose DG again (shipped to Germany)
Company replied
Absolutely amazing prices and great variety and quality. GATEKEEP IT
Company replied
Romagna shopping valley Savignano sul Rubicone Commesse gentili e preparate. Ottima esperienza. Grazie per la professionalità dimostrata
Company replied
Molto gentili ed efficienti
Company replied
They were fast in responding and I was really happy about that.
Company replied
Best Quality and Service!
Company replied
Great fabrics, great model, fast delivery! 🤍
Company replied
Disponibilità immediata nella risoluzione di un problema relativo all'account...
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good quality. I'm so pleased.
Company replied
Great clothing, great customer service
Company replied
Company details
Written by the company
Doppelgänger è espressione dell’incontro armonioso tra lo stile anglosassone e quello italiano. La nostra creatività è da sempre messa in moto dall’idea di proporre “Il lusso più economico al mondo”, che si traduce con l’offerta del miglior prodotto al miglior prezzo. Nelle nostre Boutique sarai accolto da un’atmosfera al contempo lussuosa e familiare ed avrai la possibilità di vivere un’esperienza di acquisto personalizzata e mirata. Il nostro store online regala al cliente le stesse emozioni, offrendo una gamma di prodotti ugualmente variegata e unica. Ci prendiamo cura di te anche a distanza, accompagnandoti nel tuo viaggio d’acquisto e venendo incontro ad ogni tua esigenza. Il tutto a portata di un click.
Contact info
Via Magna Grecia, 11, 00183, Roma, Italy
- ordini@doppelganger.it
- www.doppelganger.it
4.6
Excellent
789 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Luca - Servizio Clienti Doppelgänger
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Terrible customer service
I had a very disappointing experience with Doppelgänger regarding their return policy.
I purchased two suits in-store and shortly after bought the exact same two suits online (plus one more). This left me with duplicates, so I tried to return the in-store suits. To my surprise, I was told I could only receive vouchers, not a refund.
The problem is that online purchases are refunded directly to the original payment method, but in-store purchases only result in vouchers. This creates a frustrating loop: if I use the voucher to buy the same suits online and then return them, I would get a refund so the policy only wastes time and money for both the customer and the company.
I reached out to customer service to explain this clearly, but I only received the same rigid answer, with no flexibility or effort to resolve the issue in a customer-friendly way.
This experience shows a lack of consistency between in-store and online policies, and very poor attention to customer satisfaction. For a brand that positions itself as premium, this is unacceptable.
I will think twice before shopping here again.
September 8, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer, thank you for sharing your feedback with us.
We are sorry that your experience did not meet your expectations: customer satisfaction is always our top priority.
However, we would like to point out that our sales conditions provide for different procedures depending on whether purchases are made online or in-store. All details regarding return and refund policies are clearly and transparently outlined in our FAQ section on the official website, both for in-store and online purchases.
Our Customer Service team has nevertheless made itself available to assist you in the best possible way, fully in line with the procedures in place. We will also take your observations into account as we constantly strive to improve our service.
Kind regards,
Simone - Doppelgänger Customer Service
Awful experience
Awful experience. I don't care about their FAQ or policy, their policy doesn't make any sense!
I already had another suit both from the little ganger. He is the same size. It still fits me perfectly but the wonder that being sent without fitting like usual at all before I had to send it back. But because they have a local return policy I needed to spend $50 send the package back and receive the other 130$ refund. This is terrible. Don't event expand in another market if you can't afford to service your customers properly.
I rarely spend time writing negative reviews but in this case, I would do it over and over again, especially if they brand don't even make an effort to acknowledge it.
June 11, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Gianmarco,
thank you for taking the time to share your feedback with us. We’re truly sorry that your experience did not meet your expectations.
We understand your frustration; however, we would like to point out that, as clearly stated in our FAQ—available before making any purchase—return shipping costs for orders from countries outside of Italy are the responsibility of the customer, unless the item is defective or the return is due to our error.
We strive every day to improve our service and will take your comments into careful consideration.
Should you wish to discuss this further, please feel free to contact us at customervoice@doppelganger.it
Kind regards,
Luca - Doppelgänger Customer Service
Acireale Doppelganger
I entered the Acireale store of Doppelganger looking to buy a shirt that would suit me. All the shirts were nicely displayed on shelves and some were hanging on hooks presumedly for customers to try on. When I asked to try on a particular shirt that was on a shelf the assistant kindly unfolded the shirt as there was not a try on on the hook in my size.
Trying the shirt on I decided that I did not like it...so I handed it back to the assistant and notified him that I would not buy it....with that came the rude comment ..."WHY DID YOU MAKE ME UNFOLD IT"
I have ALWAYS thought that the assistant is there to assist and NOT TO MAKE SARCASTIC REMARKS TO POTENTIAL CUSTOMERS.
I WILL NEVER ENTER ANOTHER DOPPELGANGER OUTLET until they are trained to assist and serve customers properly.
July 12, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer,
Thank you for sharing your feedback with us.
We are truly sorry that, in this instance, our staff did not reflect the standards of excellence and courtesy that characterize the Doppelgänger brand. Our team members are generally friendly, professional, and happy to assist customers with any needs. For this reason, we sincerely hope to welcome you again in store to provide you with the high-quality service we strive to deliver.
Should you wish to discuss the matter further, please feel free to contact us at customervoice@doppelganger.it.
Kind regards,
Monica - Doppelgänger Customer Service
Great people and customer service!
Very sensitive responsive active listeners and capable and problem solving people of customer service. I am so greatful!
July 7, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Luca - Servizio Clienti Doppelgänger
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Very good!
I love this Brand very much! Their customer support is direct and quick to solve the issue without any waiting. Their products are also very good and it surprised me very much because it’s also very good priced which is quite rare nowadays!
July 7, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Simone - Servizio Clienti Doppelgänger
Francesca e Chiara Commesse Top!
Romagna shopping valley Savignano sul Rubicone Commesse gentili e preparate. Ottima esperienza. Grazie per la professionalità dimostrata
July 6, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Monica - Servizio Clienti Doppelgänger
Fast
Fast, correct and quality customer service!
I found you last week in Venice and I am happy you ship abroad! Thank you for your help with the online order!
Greetings from a true fan of yours!
Nelly from Bulgaria
June 12, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Luca - Servizio Clienti Doppelgänger
Service too bad went without buying…
Service too bad went without buying anything ....wrong attitude
should change staff in Rome shop
May 11, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear customer,
thank you for sharing your feedback with us.
Trying to improve the experience of our customers in the world of Doppelgänger is a primary goal for us, which is why we will treasure your opinion and thank you for giving us some time.
We are sorry that, in this case, our staff did not reflect the standards of excellence and elegance that distinguish the brand Doppelgänger. Our employees are generally friendly, competent and happy to help the customer in all his needs, which is why we hope to see you soon in store to be able to offer you our best service.
If you would like to contact us for further information, please send an e-mail to customervoice@doppelganger.it.
A cordial greeting.
Simone - Doppelgänger customer service
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They were fast in responding and I was…
They were fast in responding and I was really happy about that.
May 5, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Luca - Servizio Clienti Doppelgänger
very good
very good, individual and responsive support throughout the whole process. Appreciate the experience and will chose DG again (shipped to Germany)
April 28, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Tharyn - Servizio Clienti Doppelgänger
Whenever I visit Rome
Whenever I visit Rome, I bring an extra suitcase for the new wardrobe that I will purchasing from Doppelgänger. I have an addiction to this store that I cannot deny. This last trip that I made last week reaffirmed my lasting love for this company. My favorite location is 174 Piazza Venezia.Via Cesare Battisti 120 B-C 00183 ROMA. I bought a suit there. The service there is always excellent.
I have two true loves in Rome. My first love of corse is for my lady. The second is for Doppelgänger 🩷🙌🏾🩷🥰
March 25, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer,
Thank you for your words.
In our philosophy, customer satisfaction is always central and we are happy to read that this is evident and is perceived by those who choose us.
We are pleased to know that you have had the opportunity to experience the uniqueness and excellence of Doppelgänger through your purchasing experiences.
Thank you for what you have shared, we wish you a good continuation.
Simone - Doppelgänger Customer Service
Poor quality and bad customer service
Moderate prices, but poor quality. I bought a jeans for €50 which ripped apart when kneeing down after just one week. The customer service would not want to see a production issue and offered me a 15% discount code. This is a joke!
March 27, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear about your experience.
We would like to point out that we have provided you with our full assistance, despite the fact that the issue reported was not present at the time of delivery and appears to be a result of product use rather than a production defect.
Nevertheless, as a gesture of goodwill and to show our attention to customer satisfaction, we offered you an exclusive discount for your next order.
We hope you will give us another opportunity to offer you the high-quality experience that usually defines the Doppelgänger brand.
Best regards,
Luca - Doppelgänger Customer Service
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Incorrect order, brilliant helpdesk!
There was a hick up at the ordering process and I requested if they could change the order. I was not possible, but they exceeded my expectation by cancelling the order and let me reorder. The chat with them was smooth, clear and friendly. Also if you are from abroad (Outside Italy), fine clothes, decent prices and a brilliant customer service! a 10 out of 10 !! Ciao ! Ralf
March 10, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear Customer,
Thank you for sharing your feedback with us. We are pleased that you have experienced the uniqueness and excellence of Doppelgänger through your shopping experience.
In our philosophy, every service is designed to meet any customer’s need, knowing that he could have count of this makes us proud.
We wish you a good continuation.
Beatrice - Doppelgänger Customer Service
I visited the Doppelganger store on…
I visited the Doppelganger store on Sunday 2/3/25 and was assisted by Rumino.
She was very helpful, kind, polite and well versed in men’s fashion. Hugo was also very helpful during the process.
The store was in tip top shape and items were easy to view. The prices were very reasonable and I was thrilled with the two suits and vest i selected.
I am very excited to showcase the Doppelganger brand to my family, friends and associates back in NYC.
Thank you! Magnifique! Espectacular!
March 2, 2025
Unprompted review
Reply from DOPPELGÄNGER
Dear customer, thank you for sharing your feedback with us.
The staff were happy to have it in the Boutique and hope to see you again soon. Our goal is always to help the customer as much as possible in his purchase and we are excited to receive comments that confirm us to have succeeded.
A cordial greeting.
Tharyn - Doppelgänger Customer Service
Best quality, Italian style, unbeatable prices
I am from Greece and I buy from Doppelgänger for many years. Either from their shops in Italy, or from internet and they send the clothes to Greece. I am always very happy with the clothes. I have never experienced any problem at all. They have excellent quality, they are durable and very stylish! I trust them 100%! They are very friendly whenever I had to communicate with them and they do their best for their customers! Petros
February 2, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per aver condiviso con noi il suo feedback. Siamo lieti che abbia avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso la sua esperienza d'acquisto.
Nella nostra filosofia, ogni servizio è studiato per soddisfare qualsiasi esigenza del cliente, sapere che ha potuto avere contezza di ciò ci rende orgogliosi.
Le auguriamo un buon proseguimento.
Simone - Servizio Clienti Doppelgänger
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Beatrice - Servizio Clienti Doppelgänger
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Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per le sue parole.
Nella nostra filosofia, la soddisfazione del cliente è sempre centrale e siamo lieti di leggere che questo è evidente e viene percepito da chi ci sceglie.
Ci fa piacere sapere che ha avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso le sue esperienze d'acquisto.
Ringraziandola per quanto condiviso, le auguriamo un buon proseguimento.
Monica - Servizio Clienti Doppelgänger
Good quality design clothing.Great…
Good quality design clothing.Great range of colour and texture. So happy to have found this brand in recent trip to Italy. Shipping costs to UK a little high but worth it ! Looking forward to seeing S/Summer range.
December 12, 2024
Unprompted review
Reply from DOPPELGÄNGER
Gentile Cliente,
la ringraziamo per aver condiviso con noi il suo feedback. Siamo lieti che abbia avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso la sua esperienza d'acquisto.
Nella nostra filosofia, ogni servizio è studiato per soddisfare qualsiasi esigenza del cliente, sapere che ha potuto avere contezza di ciò ci rende orgogliosi.
Le auguriamo un buon proseguimento.
Simone - Servizio Clienti Doppelgänger
Really beautiful jacket
Really beautiful jacket, great quality, perfect comfortable fit. Will definitely be shopping there again and visiting their branch in Copenhagen.
January 3, 2025
Unprompted review
Reply from DOPPELGÄNGER
Gentile Natasha,
la ringraziamo per aver condiviso con noi il suo feedback. Siamo lieti che abbia avuto modo di vivere l’unicità e l’eccellenza di Doppelgänger attraverso la sua esperienza d'acquisto.
Nella nostra filosofia, ogni servizio è studiato per soddisfare qualsiasi esigenza del cliente, sapere che ha potuto avere contezza di ciò ci rende orgogliosi.
Le auguriamo un buon proseguimento.
Beatrice - Servizio Clienti Doppelgänger
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