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From beginning to end we have always had a fantastic experience at Gravesend Carpetright….a team to be proud of!!!
Company replied
Location
Switch locationImperial Retail Park, Thames Way, DA11 0DQ Gravesend, Kent, GB
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Verified
Not being hassled in store while browsing. Assistance readily available when required. Wide choice in product ranges. Courteous and knowledgeable staff member. Rough quotes supplied when requeste... See more
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Verified
Excellent customer service from start to finish. Team gave advice on which type of carpet is recommended for various areas dependent on foot fall. We were able to make informed decisions that were... See more
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Verified
We went for some idea's on cost for new laminate flooring. The gent who dealt with us was quick, efficient and to the point. He made clear what was required. Advised on best methods for thresholds... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Imperial Retail Park, Thames Way, DA11 0DQ, Gravesend, Kent, United Kingdom
Verified
From beginning to end we have always…
From beginning to end we have always had a fantastic experience at Gravesend Carpetright….a team to be proud of!!!
July 18, 2024
Reply from Carpetright Limited - Gravesend
Hi Jane,
Pleased to hear about the fantastic experience you have had.
Thank you for your review.
Regards
Dean
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Ordering carpet experience service and carpet survey…
Customer service and carpet survey excellent, if the fitting is as good, we will be more than pleased.
July 10, 2024
Unprompted review
Reply from Carpetright Limited - Gravesend
Hi Peter,
Pleased to hear about the good service you have had and the goo job the fitters have done for you.
Thank you for your review.
Regards
Dean
Verified
Very helpful
Very helpful, and friendly.Dident have to wait long before the fitters came and completed the work . lovely job done
June 24, 2024
Reply from Carpetright Limited - Gravesend
Hi Patricia,
Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean
Verified
No fuss or trying to upsell me…
No fuss or trying to upsell me anything. Great, friendly staff dealt with my order quickly but thoroughly. Making sure i had the correct underlay for what i needed
June 22, 2024
Reply from Carpetright Limited - Gravesend
Hi Harvey,
Pleased to hear about the friendly service you have had from the team.
Thank you for your review.
Regards
Dean
Verified
Great customer service at Gravesnd…
Great customer service at Gravesend store. Very informative and ready to answer any questions we had on different carpets.
June 19, 2024
Reply from Carpetright Limited - Gravesend
Hi Carole,
Pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
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Verified
Very good customer service
Very good customer service , answered all my questions and helped me massively
June 19, 2024
Reply from Carpetright Limited - Gravesend
Hi Kathleen,
Pleased to hear about the very good service you have had.
Thank you for your review.
Regards
Dean
Verified
Reply from Carpetright Limited - Gravesend
Hi Debbi,
Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Gravesend
Hello,
Thank you for your review. I am happy to hear our Gravesend branch were helpful and provided you with a good service.
Kind regards,
Abbie
Verified
Very helpful
Very helpful. Staff friendly. Good communication. Turned up on time. No pressure to choose colour or sample. Allowed as many samples as needed to be sent before decision. Not too bad a price either (thought it be more)
May 12, 2024
Reply from Carpetright Limited - Gravesend
Hi Heather,
Pleased to hear about the helpful and friendly service you have had from the team.
Thank you for your review.
Regards
Dean
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Verified
Reply from Carpetright Limited - Gravesend
Hi Roy and Carole,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Verified
Very professional service and advice
May 12, 2024
Reply from Carpetright Limited - Gravesend
Hi Andrejus,
Pleased to hear about the professional service and advice you have had.
Thank you for your review.
Regards
Dean
Verified
The man who measured our rooms was spot…
The man who measured our rooms was spot on time, no waiting around at the weekend.
Nick was knowledgeable, polite and made good recommendations.
May 11, 2024
Reply from Carpetright Limited - Gravesend
Hi Shaun,
Pleased to hear about the knowledgeable and polite service you have had from Nick.
Thank you for your review.
Regards
Dean
Verified
Good service but unwelcome fees
Not being hassled in store while browsing. Assistance readily available when required. Wide choice in product ranges. Courteous and knowledgeable staff member. Rough quotes supplied when requested. Final ordering speedy and efficient.
Downside: internet ordering of samples impossible, your site lists our address incorrectly and wouldn't be persuaded to alter it. Unforeseen add-ons to the tune of almost £60 in Admin and other fees.
May 4, 2024
Reply from Carpetright Limited - Gravesend
Hi Matthew,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia
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Staff were very friendly and super…
Staff were very friendly and super helpful. Would 100% recommend visiting the gravesend branch, the manager Rob was particularly helpful.
May 2, 2024
Unprompted review
Reply from Carpetright Limited - Gravesend
Hi Charlotte,
Pleased to hear about the helpful and friendly service you have had from Rob and the team.
Thank you for your review and recommendation.
Regards
Dean
Verified
good customer service by the young lad…
good customer service by the young lad serving me well done.
April 9, 2024
Reply from Carpetright Limited - Gravesend
Hi Gary,
Pleased to hear about the good service you have had.
Thank you for your review.
Regards
Dean
Verified
The sales staff girl did not explain…
The sales staff girl did not explain all the extras which were not shown when we visited store, delivery and packing were added after, charge for fitter admin, will not use store again
April 5, 2024
Reply from Carpetright Limited - Gravesend
Hi Rob,
We are sorry to hear this, we will have someone contact you as soon as possible to talk you through the extra charges
Regards,
Amalia
Verified
Really good service really helpful…
Really good service really helpful thank you! Brilliant customer service
March 30, 2024
Reply from Carpetright Limited - Gravesend
Hi Mia,
Pleased to hear about the good service you have had.
Thank you for your review.
Regards
Dean
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Verified
Excellent Service
The staff at Carpetright Gravesend were all very helpful and gave us very good advice. I would particularly like to commend Rob Rattenbury for his patience with my wife and I .
Excellent, highly recommended - having had poor experience from other retailers
March 29, 2024
Reply from Carpetright Limited - Gravesend
Hi John,
Pleased to hear about the excellent service you have had from Rob and the team.
Thank you for your review.
Regards
Dean
Verified
Carpet Order & Purchase.
Transactions at the shop and visit for measurement all conducted in a prompt, efficient and helpful manner.
March 16, 2024
Reply from Carpetright Limited - Gravesend
Hi Nick,
Pleased to hear about the efficient and helpful service you have had.
Thank you for your review.
Regards
Dean
Verified
Very professional
Very welcoming friendly and helpful the guy who booked my carpet to be fitted is a personal favourite he booked my previous wooden flooring and is always very professional when doing so, so whenever coming into the store I’ll book my fittings with him because he just keeps you constantly updated doesn’t pressure you to buy there and then
March 1, 2024
Reply from Carpetright Limited - Gravesend
Hi Cherie,
Pleased to hear how helpful and professional our team were for you
Thank you for your review.
Regards,
Amalia
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