CA Auto Finance UK Reviews 1,188

Had a mishap with payment and sravanthy could not have been more helpful. Really appreciate the help.

All good in the end had to redo to do with spec change but kainat and team very efficient so cannot fault all good hence im a repeat customer thank u

I had a few issues with my account that took a little time to get resolved, and I had been waiting on a call back from the company. After not hearing back, I decided to ring them again today to follow... See more

“I had a great experience with my car finance. I honestly didn’t think I’d get approved anywhere because of my credit, but they were super understanding and really worked with me. The process was... See more

Had a major problem with the garage where I bought a car, they wouldn't admit to it and was a nightmare to deal with. Eventually Jay Pathirana took over the case and sorted a full refund. She was very... See more

I have had a very positive experience with this company. Due to sad personal circumstances I had to take over the PCP car agreement from my husband. I found CA Auto Finance to be very helpful throu... See more

I would like to say how helpful and professional taleem was over the phone in solving a situation with understanding and great communication! And not all the team members as well as I can only recomme... See more

I really can’t speak highly enough of C A. This is the fourth car that they have financed, and the whole process was seamless. Over the past few years, on the rare occasions I have contacted them, the... See more

I had to contact CA today due to foolishly missing a payment. I had the pleasure of speaking to Vish. He was an absolute delight to speak with, I did not sense any judgement from him at all, he e... See more

It took over 8 weeks to make a decision about on whether they would refinance my ballon payment. When they eventually got back to me, it was way past the due date for when the ballon payment was meant... See more

Very easy company to deal with, all fees and interest was explained up front and the figure quoted is exactly what I pay. Can't fault the process nor the service. Account is easy to manage through... See more

They've been very understanding with my cancer diagnosis holding my payments until I got back on my feet. Fortunately for me this was made earlier by my house selling. Meaning I could clear my debt. E... See more

Thanks to AJ who helped me massively and deserves the recognition from CA Auto Finance. After being passed around from pillar to post AJ took his time to dissect the issues that I was having which eve... See more

Went back and forth between Tesla and CA a few times as no-one really knew what to do and kept pointing me at each other. Fortunately eventually I was put through to Rohit who had just come back from... See more

spoke to tara about my financial situation about the finance of my car. she was very very understanding, she was quick to reply to my emails reassured me of the matter and was overall a lovely woman t... See more

Fantastic Customer Service. I have dealt with CA Auto Finance/Drivalia now since the initial order for my Tesla. After a small initial hiccup over the length of lease and monthly costs the sorted out... See more

Spoke to Vish regarding a payment issue, he was super helpful and so friendly. He resolved my issue and then went on to make very helpful changes to my payment date. There should be more people out th... See more

Rosie was a fantastic rep, she answered all my questions promptly, she explained everything in perfect detail, also genuinely seemed like a lovely woman! Thank you Rosie hope you get a bonus you deser... See more

From speaking to other staff I was losing hope but ganeev actually listened, he helped and offered solutions to my concerns and was nothing but kind, helpful and very insightful! This company needs mo... See more

SUPERB SERVICE ! as a dealer that works with many finance companies we were very pleased at how quick and easy it was for CA to issue confirmation of payment enabling us to release a vehicle ....gre... See more

I had Tasleem contact me regarding a missed payment, she was very helpful and friendly on the phone and explained everything clearly. I had missed a payment due to insufficient funds in my accou... See more

I had an excellent experience with CA Auto Finance UK from start to finish. The process was smooth, transparent, and stress-free. Everything was explained clearly, with no hidden fees or unexpect... See more

Having purchased my vehicle from Performance Cars Wales in April 2022.The finance was all done by CA Auto Finance UK. I would recommend this company for the professional way they set up my account... See more

I had an amazing experience with Zulaikha at CA Auto Finance. She went above and beyond to help me with a charge, showing true empathy and understanding. It’s rare to come across customer service tha... See more

No issues with CA until vehicle hand back. Had a 2 year PCP deal which expired 27th March 2025. Vehicle was handed back on 25/03/2025 2 days prior to the end of contract at manheim car auc... See more

This review is for customer service only don’t rate the company as a whole at all.Spoke with nearly today ,was lovely listened to my concerns was understanding sympathetic and genuine.For now she help... See more

What an amazing experience I had with a lovely lady, but unfortunately I have not got her name. It was yesterday around 4pm. I made 2 months payments on a promise to pay as my circumstances last month... See more

I was looked after by Neilie and she couldn’t have been any more helpful to me. I asked numerous questions and she answered them all with patience and professionalism. It is so rare to experien... See more

I had the pleasure of speaking with Neilie twice in one month. She was incredibly helpful, considerate, and empathetic, making me feel heard and understood during a challenging situation. She handle... See more

As a loyal customer for over 5 years, I lost my job at the end of June & then in Sept 2024 I was diagnosed with cancer & had to start on chemotherapy & no longer able to work. I was stressed out but r... See more

Such a great team and I feel fully supported as every conversation and contact is built on a positive customer experience Thank you and we will continue to do business.

I'm in my 70's so not to techno minded, had issues sorting out the docs for my account etc but managed it in the end. Issued me an online account that never worked even after a few attempts by staff m... See more

I would just like to say how brilliant this company has been, in helping me sort and settle my car finance, I'm going through a tough time and everyone i have spoken with has been kind, helpful and ve... See more

I had a bit of a hiccup with my finances (transferred all to the wrong account) . I my defence I was left unsupervised, when I was notified that my car payment had missed and I called to rectify it th... See more

Had my car loan with CA Auto Finance for 4 years. I received communication from them with details of my balloon payment. I applied to refinance this with them and was declined. Seeing I had been w... See more

very competent and friendly staff, always clear when asking questions and if you have any issues they are very quick to respond and sort out. Would highly recommend

I was off sick from work and only received sick pay and this affects my payment so Sravanthy helps me understanding a plan that would assist me with my payments. Thanks again

Had occasion today to speak with Vish about my agreement and change in circumstances. He was very kind and empathetic and has made some very helpful suggestions as to options, one of which I will be p... See more

From first applying for the loan it was an easy process to paying by direct debit and later speaking to the call centre who were friendly very helpful highly recommend CA Auto Finance

Had payment issue on the banks side so payment wasn't sent. Vish was very helpful and took the payment and the account is back to normal. very polite and effective service

Easy access to information & decision. Polite and friendly staff who confirmed answers to my questions quickly & clearly.

CA Auto Finance have bwen great at dealing with my requests, be that a view on amount owed or a general query on options to pay off the loan early, happily recommend them to all.

Misha was so professional and helpful it’s unbelievable how well staffed CA really is!! This is coming from someone who never leaves reviews

Khalid was very clear in the information he gave. He double checked to make sure all of the information was understood and couldn’t have been more helpful,

A year ago I informed them that the password reset function on their website doesn’t work as there are no prompt questions for you to answer! I therefore have no way to log in and pay... See more

Decision made quickly. No concerns setting anything up and easy process to settle. Email came to me within minutes

I contacted them for a quote to pay off my finance and they were quick and efficient in giving me the details I needed to access it.

Quick simple answers to my questions and all was sorted

I have had no problems with your company you have been good to me thank you for caring