Brookstone Reviews 6

Brookstone at DFW Airport – Terminal A refused to accept a return less than 10 minutes after I purchased an unopened Apple product. The salesperson never mentioned the sale was final and there were no posted signs indicating a no-return policy. When I came back to return the product, the associate falsely told me to go to Apple — wasting my time and misleading me.

Turns out Brookstone is enforcing an online return policy in their physical store without telling customers. I later confirmed this through customer service. This is incredibly deceptive and unethical — especially in an airport setting where customers don’t have time to question every policy in detail.

Brookstone used to be a brand I trusted. Not anymore. Avoid them and their affiliated companies. You have no recourse if you change your mind — even for a brand-new, unopened item purchased minutes earlier.

Well I now understand why no one rated them 5 stars or even 4 stars! They got 3, 2 and alot of 1 stars. This company sucks. Their products are garbage. I've known this but still i buy once in a while if it's an unusual item. I contacted their corporate office because I received ear pods 2 months ago as a gift and they don't charge. I didn't ask for money back, just to swap charging piece. Their customer service is lousy like their products. They did nothing, no help at all. Very sad,never seen such poor service.

No options to return pillow even if the pillow is too big therefore unusable. Nowhere on the product page was a size option listed or available to choose from. I’ve actually been using decent Brookstone pillow bought at Bed Bath and Beyond and needed a replacement. There is apparently nothing like it sold on the Brookstone website. If you want to loose your money to a now archaic “brand” choose Brookstone.

Ancient Return/Exchange policy that is totally out of step with today's marketplace.

Do not even offer exchanges, even if it is their error.

I purchased a sleep pillow from Brookstone.com, all their sleep pillows say Final Sale, no return allowed. I thought it was a trustworthy company and ordered one. It arrived with multiple stains showing it had already been used for an extended period of time. I wrote an email to Brookstone customer service, no answer. I tried calling 3 days after sending the email, the phone gets disconnected after being on hold for 20 seconds, I tried twice and had the same result. I do not advise to purchase anything from this company.

I got some headphones last month and they worked great, the Sound was great, the noise canceling was ok at best but it was fine for the price. The quality seemed good, so overall pretty satisfied. I then went out one day (it was pretty cold) and the sound quality began to get worse. When I came home I turned them off and put them to charge. When I tried turning them back on they didn’t do anything. It’s been a few days and nothing changed. Haven’t talked to support although I will do that now