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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's helpfulness, politeness, and efficiency in resolving issues. Consumers frequently mention specific staff members by name, expressing gratitude for their patience, understanding, and ability to provide quick and effective solutions. Many reviewers specifically commend the company's handling of refunds, noting that the process was quick and easy. People appreciate the staff's assistance in canceling subscriptions and obtaining refunds, even in cases where they had difficulty navigating the app or encountered unauthorized charges. However, opinions on the subscription itself are mixed, with no clear consensus among reviewers.

Based on these reviews

Rated 5 out of 5 stars

I was connected with Gabrielle. She was very patient and kind thru this despite my frustrations. She made the whole process a breeze. She fixed my issue in a quick timely manner. Which helped me to f... See more

Rated 5 out of 5 stars

Stan matthews was amazing and also patient and kind!!! There was a customer service rep right be4 him named (Bruce)that didnt even give me a whole 30 secs to respond after he got into the chat box he(... See more

Rated 5 out of 5 stars

Nicholas Holt was a big help with my issue with Bright! He stayed professional and polite and did what he could to help me. He understood my frustration and didn't hold it against me!

Rated 5 out of 5 stars

Georgia Griffin was very helpful and understood my agitation and was able to calm me down and take care of my call. She is very nice and comfortable with people

Rated 4 out of 5 stars

I was upset that I could not cancel membership. I reached out to customer service and was able to cancel with the assistance from Gabrielle V. She was very helpful and professional. She stayed with... See more

Rated 4 out of 5 stars

I had reached out to several support team members to help me with my refund request and no one could seem to help me but I tried one more time & Gabrielle was successful at helping me & submitting my... See more

Rated 5 out of 5 stars

Scoddie she was great i really appreciate her she's wonderful you would be smart to keep her and give her a raise Thank you so much

Rated 5 out of 5 stars

I was charged a membership fee and I never used the service. Beck Smith was very helpful in assisting me with getting the refund process started. It was quick and easy.

Rated 5 out of 5 stars

Galen Smith was the best with his communication skills he did not allow for language barriers to stop him from properly assisting me, even while I was frustrated and not being not nice he still kept h... See more

Rated 5 out of 5 stars

We needed help canceling our account ,we were anxious we wouldn’t be able to,Della Adam’s help us she was really friendly and helpful

Rated 5 out of 5 stars

Gabrielle made my experience so wonderful. She was very quick to help and resolved my issue quickly. Thank you so much for your help.

Rated 5 out of 5 stars

Scottie Adams was very professional. She was very helpful. Because of her, I definitely keep my Bright Money account

Rated 5 out of 5 stars

Suzy, helped me so much, she was easy to talk to, she went above and beyond to help me with my subscription issue. She is a top notch employee! Thank you again Suzy! 😊

Rated 5 out of 5 stars

Bella Parker is Super Nice , very helpful , Every step I took she was helpful all the way!! Thank You so much for your help and great Customer Service!! Much Appreciated!!

Rated 5 out of 5 stars

I was having issues with my account and I was connected with Gloria Jane the representative. She was extremely efficient, kind, patient and was even able to help me resolve my issues

Rated 5 out of 5 stars

Thank you for the help Scottie Adam’s you where a big help I didn’t have any problems at all best experience ever!

Rated 5 out of 5 stars

Georgia griffin was awesome with her customer service, she did a great job I appreciate everything, thank u so much

Rated 5 out of 5 stars

Bradley smith was great, he explained everything in full detail to help me understand the problem and was also very was very helpful!!

Rated 5 out of 5 stars

Renaton was great he helped me with the issue I was having and helped me get the help I needed ASAP GREAT CUSTOMER SERVICE

Rated 5 out of 5 stars

I appreciate Gabrielle V SHE WAS VERY PATIENT WITH ME AND HELPFUL I NEEDED MY NUMBER CHANGED AND SHE WAS ABLE TO HELP ME ADD MY NEW NUMBER.

Rated 5 out of 5 stars

Bradley Smith was excellent and very kind. He assisted me without issue and his customer service was perfect.

Rated 5 out of 5 stars

Renaton was very professional quick and well mannered he helped me with what I needed and made it feel welcoming

Rated 5 out of 5 stars

Suzy helped me and she was so nice and helpful. I appreciated that. She also assisted me with my issue in a prompt manner. Great job Sofi!!!

Rated 5 out of 5 stars

Gabrielle V was absolutely amazing, so understanding ,helpful,and all around wonderful. I am so grateful for all the help from Gabrielle V. I am very happy with the service I get from Bright and the... See more

Rated 5 out of 5 stars

Called to cancel my account & Bradley Smith helped me with everything right down to getting my refund.....

Rated 5 out of 5 stars

Was speaking with Helena Adam, very helpful and patient with assistance and service. Would make a great assistant secretary or detective!

Rated 4 out of 5 stars

Allen Cooper was very helpful in canceling a membership I never approved. He cancelled it and issued a refund to me.

Rated 5 out of 5 stars

Helena helped me with what I needed! Cancel membership a week ago but seems like I didn’t cancel it, but she took care of men thank you Helena !!!

Rated 5 out of 5 stars

My experience with Remington Gale was above and beyond. I was requesting a refund through the app and it was not working. Remington went above and beyond and submitted that request for me in minutes.... See more

Rated 5 out of 5 stars

Beck Smith was absolutely wonderful! I was freaking out and she was so helpful and calming. Definitely felt loved the experience and interaction with this company !

Rated 5 out of 5 stars

Miss Gabrielle was so very kind and helpful. She is an an amazing asset to the company. Keep up the great work ma’am!

Rated 5 out of 5 stars

Gorgia Griffin was a great help she was very professional and resolved my concern. Exceptional customer service . Thank you!

Rated 5 out of 5 stars

Della Adams provided excellent customer service, very fast and friendly. Ms. Adams did an outstanding job! Professional customer service 😊

Rated 5 out of 5 stars

Gabrielle was very nice and helpful…. I can talk to her any day…. It was a please meeting Ms Gabrielle

Rated 5 out of 5 stars

Della Adams helped me get a refund after money was taken out of my account unauthorized.

Rated 5 out of 5 stars

Scottie was very helpful on 10/16/2025 she helped me get my subscription canceled and my money refunded.

Rated 5 out of 5 stars

I'd like to thank Stan Matthews for helping me he did a great job and I really appreciate everything so Thank u Stan Matthews 👍

Rated 5 out of 5 stars

Gabrielle was super sweet and fast. She made sure to help me with all of my needs and got it done quick and efficiently ! Thank you Gabrielle

Rated 5 out of 5 stars

Scottie Adams did great helping me with my issue with great communication. Thank you!!

Rated 5 out of 5 stars

I contacted support and I have been talking with Gloria Jane. She has been very helpful and very pleasant. Gloria helped with what i needed done.

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Company details

  1. Alternative Financial Service

Written by the company

A new system for financial planning to delete debt and build wealth. Pay Down Debt Faster, Build Savings and Boost your Credit Score. At Bright, we believe everyone should benefit from financial planning driven by world-class AI. The results can be life-changing. Our mission: to double the wealth of middle-income consumers by enabling better financial decisions, powered by data sciences and behavioral design. Our patented system behind our AI is called MoneyScience™: 34 algorithms, with top-grade bank-level security developed by experts in data science and financial services and tested on over 50,000 users. MoneyScience™ is built to be tailor-made. The system researches each user’s individual spending habits and evaluates the fastest, smartest ways to meet their individual goals. Best of all, MoneyScience™ does it all automatically, making payments and creating budgets, always optimized for savings. It even adjusts automatically when users’ finances change. Join us and start on your path to financial freedom!


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Excellent Customer Service

Remington Gale went over and beyond to help me with my request. He was precise in getting things handled for me. Remington is a great asset to the company. Thank you for your patience and support.

October 25, 2025
Unprompted review
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Rated 5 out of 5 stars

I did went through this amazing app…

I did went through this amazing app that it has been helping people build up credit the thing is that I did uninstall it since I thought of the money for membership was not a good choice for me to spend at least not yet Gabrielle did help me a lot through the process of cancelling my membership and issue me an order for a full membership refund. Great work!! Thank you Gabrielle

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

The person that helped me her name is Praise. She was not only incredible professional and nice she also helped me with all my issues with no problems, I really appreciate how she handled things for me and was very informative. Thank you again Praise!

October 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Helena Customer rep was one of the…

Helena Customer rep was one of the best person I talked to to clear up the issues I am having .. she did a wonderful job and I sincerely mean it .. thanks a lot Helena keep up the good work work .. Pat

October 24, 2025
Unprompted review

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