Berry's Jewellers Reviews 295

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, noting the staff's friendliness, knowledge, and attentiveness. Consumers appreciate the relaxed atmosphere and the absence of pressure to make a purchase, which allows for a comfortable and enjoyable browsing or buying experience. Many reviewers specifically mention staff members by name, highlighting their helpfulness and personalized attention. People also value the company's commitment to going the extra mile, with examples of prompt responses, efficient communication, and hassle-free service. Consumers appreciate the ease of online transactions and the quick delivery. The overall sentiment is one of high satisfaction, with reviewers expressing their intention to return for future purchases and recommending the company to others.

Based on these reviews

Rated 5 out of 5 stars

Berry’s has been amazing, and I would highly recommend them to anyone. I bought a very special watch from them online about 2 years ago. The online team were excellent and communication throughout w... See more

Rated 5 out of 5 stars

Fabulous Shopping Experience at Berrys, comercial street Leeds today. Kim, Kirsty and the lady with the links ( sorry did not get you name) where all lovely and looked after us, all a credit to the co... See more

Rated 5 out of 5 stars

I've had the pleasure of being served by Emma on a few occasions. She is always polite, cheerful and greets with a smile. She has an extreme knowledgeable on all types of jewellery, and even on occasi... See more

Rated 5 out of 5 stars

I visited the store twice, with a particular watch in mind. I was helped in this by Rod Young. We quickly identified the watch, looked at a few close competitors but settled, with the help of Rod, on... See more

Rated 3 out of 5 stars

Bought a Tudor watch less than 6 months ago which hasn’t been keeping accurate time (the primary purpose of a watch). Not been able to return until now due to holidays and work commitments. Also neede... See more

Rated 5 out of 5 stars

The guys at Tudor Leeds (Berry's) have always been fantastic everytime I visit to try on watches. Very accomodating, professional and knowledgeable. I was served by Troy last time I visited and he mad... See more

Rated 5 out of 5 stars

As a returning customer of Berry’s Jewellers I can highly recommend. Their customer service is second to none. The staff are so warm and friendly and go that extra mile to meet your needs especially... See more

Rated 5 out of 5 stars

This was my first purchase after many visits to shop. Staff were fantastic, helpful and knowledgeable. No pressure sales here. Shop environment was bright and modern with complimentary drink if needed... See more

Rated 5 out of 5 stars

Amazing experience at the Nottingham store buying my dream watch. I dealt directly with Andrew the manager who was extremely patient and attentive. Not at all pushy and extremely knowledgable. Refresh... See more

Rated 5 out of 5 stars

Hi Had a very good experience from my original phone call to my purchase of a very nice watch for my wife - I have purchased several Omega watches in the passed but will now make Berry's my preferre... See more

Rated 5 out of 5 stars

My husband and I recently visited Berry’s in Newcastle and spoke with Lee, who was friendly and informative with a very relaxed sales approach 😊. Lee was knowledgeable about the Panerai watch my hus... See more

Rated 5 out of 5 stars

Absolutely fantastic and friendly Service from Gemma in the Newcastle Branch. Showed the watches we were interested in and explained the product details in full. This is our 3rd time making purcha... See more

Rated 5 out of 5 stars

Emma was absolutely brilliant! I had previously bought a Tudor Black bay and wasn’t shown how to wind or set the watch. Emma carefully explained and demonstrated how to set and wind the watch, she als... See more

Rated 5 out of 5 stars

Great experience buying my Tudor. Emma helped me out, she was so helpful and the overall process was really simple. One thing I really enjoyed was the lack of any pressure and the really relaxed and c... See more

Rated 5 out of 5 stars

I ordered a Breitling Top Time B01 Mustang from Berry’s. I dealt with Mike Faller. Could not have been happier with the service and personal touch. I honestly think when buying watches/jewellery the p... See more

Rated 5 out of 5 stars

Having visited recently and purchasing a watch for hubby, I contacted Berry's Omega boutique again as I was interested in the ladies Seamaster Aqua Terra Shades gold and steel with a green face. They... See more

Rated 5 out of 5 stars

What a lovely purchasing experience. The manager and staff were welcoming and professional. Nothing was too much trouble and the after sales service was also excellent. Great customer service like th... See more

Rated 5 out of 5 stars

Had a fabulous experience today at Berrys in Leeds, commercial street with Matt, arranged an appointment in advance with a view to purchase a couple of watches, everything we wanted to see had been ma... See more

Rated 5 out of 5 stars

I dealt with Rod at Omega Leeds and I thought the whole experience was superb! Rod listened to what I was looking for and offered advice a suggested various options and offered informed advice throug... See more

Rated 5 out of 5 stars

I bought my wife a watch for our 20th Wedding Anniversary during lockdown from Berry’s online. I chose them because of the good Trustpilot reviews, having been put off WOS and Goldsmiths by Trust... See more

Rated 5 out of 5 stars

Fantastic experience at Berry's in Newcastle. Staff were fab (Lana) as was the guy that helped me today (sorry, didnt catch your name!) Visited many jewelers but was sold on the ring and the awesome s... See more

Rated 5 out of 5 stars

Lovely approachable staff who made our buying experience so enjoyable. No pressure to make a purchase but they were attentive throughout. Runa looked after us and did so very well! Highly recommend... See more

Rated 5 out of 5 stars

Exceptional service, my husband surprised me with a new Breitling timepiece. Louise and the team were really helpful and made me feel really welcome. They took the time to talk me through the timepiec... See more

Rated 5 out of 5 stars

Visited the Leeds shop for 2 diamond rings. From walking in I and my daughters were made to feel welcome and the service was 5 star. As I did not know what style of rings I wanted numerous rings w... See more

Rated 5 out of 5 stars

Lovely customer service from Jess. Quick responses and communication. I ordered one pendant which was not quite right and returned it for another. Turnaround in 48 hours. Easy to apply for interest... See more

Rated 5 out of 5 stars

Danielle was really helpful, I came in a few months prior to try on the watches and then came back to purchase the watch with Danielle specifically. The whole process was easy and as a customer the ex... See more

Rated 5 out of 5 stars

After celebrating my 50th Birthday I decided to treat myself to a Breitling watch as it was something I always wanted. On arrival at the store I was greeted by Emma who was very pleasant, friendly and... See more

Rated 5 out of 5 stars

My husband and I were purchasing each other a gift for a 40th birthday and 10th wedding anniversary. The whole experience from start to finish was fabulous and that is down to Troy and Emma (and the b... See more

Rated 5 out of 5 stars

Not sure at the time of writing how 3x 5 star reviews gives and average of 4 stars... Anyway, this is a great company to deal with. Very friendly and always go the extra mile to make an enjoyable e... See more

Rated 5 out of 5 stars

Enquired about a Panerai watch with Sean. He replied very promptly and explained I could have the watch next day at their cost and also offered a very good price to buy the watch. I duly did this and... See more

Rated 5 out of 5 stars

Whether you’re buying or browsing, you will always get a wonderful warm welcome from the team at Berry’s and the Omega boutique in Nottingham. I called in recently and purchased an Omega Speedmaste... See more

Rated 5 out of 5 stars

Excellent Service, I purchased a watch for my wife's birthday and once again the service was superb from Lee and all the staff at Berry's Newcastle. This is the fourth watch that I have bought from... See more

Rated 5 out of 5 stars

I was in the market and had been for a long time for a Tudor Black Bay bronze, most dealers are collection only or have a waiting list. Its been on the want list for some time now. After making an e... See more

Rated 5 out of 5 stars

This was my third time buying from Berry’s in York and it was another great experience. I spoke to Luca on the phone a few days before my visit and she explained the various models of the type of watc... See more

Rated 5 out of 5 stars

Absolutely brilliant,the staff the prices,the whole atmosphere. Why go anywhere else,numerous watches from them,which I will not mention just in case the wife reads this lol .Dave Gibson

Rated 5 out of 5 stars

Visited Berry’s in Newcastle a few times before deciding upon a new omega Nick and Lee were fantastic I’m delighted with my new watch and would definitely recommend Berry’s

Rated 5 out of 5 stars

I ordered my watch from Berrys in Leeds after an "unusual" experience from a jewellers in Chester. A quick email and payment and the watch arrived next day. Well packed with a perfect hassle free... See more

Rated 5 out of 5 stars

Fantastic experience, we were served by Lee Davis and he was so helpful and patient while we were choosing. We will definitely be back!

Rated 5 out of 5 stars

Emma was fantastic and so helpful with our wedding ring experience, we’ve come away with two rings we absolutely love and thoroughly enjoyed everything about the process

Rated 5 out of 5 stars

Excellent service purchase of ear rings for the wife. Emma was very knowledgeable and attentive a real credit to your business. Thanks Emma

Rated 5 out of 5 stars

I have called in twice to Berrys in newcastle as couldn't make my mind up about a watch i wanted..its a big decision..at no point did Lee or Nick pressure me to purchase..so called i today and bought... See more

Rated 5 out of 5 stars

Fantastic experience. Bought a watch for a special occasion and everyone I dealt with was friendly, professional and knowledgeable. Would highly recommend.

Rated 5 out of 5 stars

We returned to Berry’s for an eternity ring after being really happy with the service and wedding rings we purchased 10 years ago. From the moment we entered the Leeds store, we were welcomed by Emma... See more

Rated 5 out of 5 stars

Sam was fantastic in the Breitling Store in Leeds. Approachable, calm and informative. Allowed me to try on a variety of watches before inevitably making my decision. Fantastic lad and would recommend... See more

Rated 5 out of 5 stars

Called into Berry's to purchase a specific watch - excellent service from Lee and Tina who made the whole process very relaxed and pleasant. Lee went above and beyond in his service and would definit... See more

Rated 5 out of 5 stars

I recently bought my gucci watch from the york store. I couldn't have been any happier with the service I received. There was never any pressure to purchase. And they showed me quite a few watc... See more

Rated 5 out of 5 stars

Our host, Emma, was very patient and knowledgable, allowing me to try several watches without any sense of pressure to choose or buy. Her advice and opinions were welcome.

Rated 5 out of 5 stars

Purchased surprise Christmas present diamond earlings for my wife in December 2024 from Berry's Nottingham. They were perfect - my wife loves them! Thank you very much Stacey Lee Hough for excelle... See more

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Company details

  1. Jewelry Store

Written by the company

A family-owned jewellers since 1897 with stores throughout the UK. Shop for luxury watch brands including Patek Philippe, OMEGA, Cartier, Breitling, Vacheron Constantin, Tudor, Bvlgari as well as a stunning range of fine diamond jewellery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

295 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Berry’s has been amazing

Berry’s has been amazing, and I would highly recommend them to anyone. I bought a very special watch from them online about 2 years ago. The online team were excellent and communication throughout was superb (thanks Danny). The follow up care and service has been even more impressive, with the team at both the Windsor and York boutiques being outstanding (thanks Mandy).

October 15, 2025
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Rated 5 out of 5 stars

Excellent Customer Service

I've had the pleasure of being served by Emma on a few occasions. She is always polite, cheerful and greets with a smile. She has an extreme knowledgeable on all types of jewellery, and even on occasions where I haven't actually made a purchase, her level of helpfulness remains consistent. I only came in for a replacement watch battery today, but was still treated as an important individual and a received excellent customer service. Her professionalism shines through and regardless of the visit she always maintains high standards.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Shopping Experience at Berrys

Fabulous Shopping Experience at Berrys, comercial street Leeds today. Kim, Kirsty and the lady with the links ( sorry did not get you name) where all lovely and looked after us, all a credit to the company, will recomend.to all Thankyou Andy and Sarah

October 7, 2025
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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Bought a watch for a special occasion and everyone I dealt with was friendly, professional and knowledgeable. Would highly recommend.

September 26, 2025
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Rated 3 out of 5 stars

Poor customer service

Bought a Tudor watch less than 6 months ago which hasn’t been keeping accurate time (the primary purpose of a watch). Not been able to return until now due to holidays and work commitments. Also needed to monitor accuracy to articulate the issue. Have been told that it will take 4 - 8 weeks for the watch to be repaired, which is poor. This was clearly a faulty watch from the start & had probably been on display for a long time. Effectively I’ve bought a second hand watch & paid over the odds for it. Not what I expected from a reputable jeweller.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Omega Seamaster watch

I visited the store twice, with a particular watch in mind. I was helped in this by Rod Young. We quickly identified the watch, looked at a few close competitors but settled, with the help of Rod, on my original choice. I returned a week later and Rod remembered our conversation so buying the watch was very easy. An excellent experience.

September 17, 2025
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Rated 5 out of 5 stars

The BEST experience

The guys at Tudor Leeds (Berry's) have always been fantastic everytime I visit to try on watches. Very accomodating, professional and knowledgeable. I was served by Troy last time I visited and he made them whole buying experience special. I wouldn't consider going anywhere else for my next purchase. First class in every way!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Had a fabulous experience today at…

Had a fabulous experience today at Berrys in Leeds, commercial street with Matt, arranged an appointment in advance with a view to purchase a couple of watches, everything we wanted to see had been made available and more! Followed by a trip to the omega store for more choices, to be looked after Rob, both was very good and very knowledgable on the range of watches, we wasn’t rushed we had plenty of time to make our selections, very personable and friendly, even left with a little unexpected gift, I definitely recommend Berrys to anyone looking to purchase a product. Thank you for your support today hope to see you again soon.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Berry’s Jewellers Never Fails to Disappoint.

As a returning customer of Berry’s Jewellers I can highly recommend.
Their customer service is second to none. The staff are so warm and friendly and go that extra mile to meet your needs especially Aggie who’s a super star. And Jamie makes a lovely cuppa. Pricing is fair and definitely value for money.
Thank you once again for your help in choosing my lovely ear rings - just what I wanted.

September 6, 2025
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Rated 5 out of 5 stars

Eternity Ring Experience

We returned to Berry’s for an eternity ring after being really happy with the service and wedding rings we purchased 10 years ago. From the moment we entered the Leeds store, we were welcomed by Emma who went out of her way to ensure it was a special occasion. She offered us champagne and allowed us to look at a wide range of rings. Thanks to her knowledge and expertise we found the perfect eternity ring that very day and Emma also arranged for my wedding and engagement rings to be re polished and was able to get all of this sorted in 3 weeks, even though I expected it to be much longer. We hope to return to Berry’s in the future for other special occasions and love that it is a Leeds based company with down to earth, knowledgeable and warm staff like Emma.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I have called in twice to Berrys in newcastle as couldn't make my mind up about a watch i wanted..its a big decision..at no point did Lee or Nick pressure me to purchase..so called i today and bought the watch of my dreams..thank you Nick and Lee.. your customer service is outstanding..you are a credit to the company..well done...

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Danielle was excellent

Danielle was really helpful, I came in a few months prior to try on the watches and then came back to purchase the watch with Danielle specifically. The whole process was easy and as a customer the experience was great.

August 25, 2025
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Rated 5 out of 5 stars

Emma was absolutely brilliant

Emma was absolutely brilliant! I had previously bought a Tudor Black bay and wasn’t shown how to wind or set the watch. Emma carefully explained and demonstrated how to set and wind the watch, she also watched as I tried, to make sure I did it correctly. She went above and beyond, great asset to your team.

August 22, 2025
Unprompted review

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