BEAUTYCOS.co.uk Reviews 218

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. People appreciate the competitive prices and the good value offered on products, with many noting items arriving in perfect condition. Consumers also value the ease of purchase and payment processes. Many reviewers express satisfaction with the product quality and the overall service. The company is commended for its communication, especially regarding order updates and prompt responses to inquiries. Customers appreciate the careful packaging and the condition in which their orders arrive. A few consumers mentioned issues with orders, but the company was helpful in resolving them.

Based on these reviews

Rated 4 out of 5 stars

Allowed to order and pay for goods beyond actual availability. However refund was granted for the missing three items and one did arrive. Disappointed not to get all four items but grateful for one an... See more

Company replied

Rated 4 out of 5 stars

My order was delivered broken (class bottle of shampoo and conditioner totally destroyed) and I can’t get refund for this from BEAUTYCOS Updt: Thanks to very helpful BEAUTYCOS managers, who resp... See more

Company replied

Rated 4 out of 5 stars

I ordered cologne from you and it has now arrived. You did take the money from the bank 10 days ago and did not tell me it could take up to 8 working days to arrive. Had you told me this earlier I wou... See more

Company replied

Rated 4 out of 5 stars

I feel under valued as a customer You nea er send any free samples and I do spend alot on your site The spend of your delivery is great

Rated 5 out of 5 stars

This product we came across in Lanzarote, my husband has to use this as it is the only cream that stops the itching on his arms and legs, it softens and heals the abrasions that appear on his limbs fr... See more

Rated 3 out of 5 stars

Customer service very poor, only ever replied with generic replies despite asking specific questions. Package arrive and inner packaging was ripped and brush has been used as it had blonde hair in it,... See more

Rated 5 out of 5 stars

I bought with a big discount one of my favourite perfumes, ''Eight & Bob'' 150ml. Since it is very expensive I was happy to find it in Beautycos with a good discount. Normally I buy it from the ei... See more

Company replied

Rated 5 out of 5 stars

Pleasantly surprised! Hadn't heard of this website before, but was desperate for a product it seems is being discontinued, and I could no longer find it anywhere. Glad to have found it on Beautycos, a... See more

Company replied

Rated 3 out of 5 stars

My product arrived as swiftly as expected, however the condition was disappointing. The mousse blusher was crumbled rather than flat, as it should be. Maybe, better packaging would have corrected this... See more

Company replied

Rated 5 out of 5 stars

I’ve started using BeautyCos to buy my favourite French brand, Codage. It seems to be the only UK-registered company to supply Codage now. The delivery time is a little slower than some, but the price... See more

Company replied

Rated 5 out of 5 stars
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Really fast shipping, great communication, just incredibly efficient, especially considering it's christmas time and the package was being sent from Denmark to England. 10/10. The package arrived in... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery, for a hard to get product. Website was easy to use, and it arrived very quickly. Good experience, would definitely use again.

Rated 5 out of 5 stars

I went online to find a particular brand of men’s aftershave which is notoriously expensive and found it on Beautycos for a really great price. From start to finish the communication regarding my orde... See more

Rated 5 out of 5 stars

Excellent customer service, I order a parcel but my address was wrong, the team sorted for me quickly and I received my parcel, earlier than expected Excellent product, well packaged and early tha... See more

Company replied

Rated 5 out of 5 stars

Very happy with BeautyCos. I had never used the site before, but everything was excellent. Product is perfect and delivery tracking was helpful. Many thanks.

Company replied

Rated 5 out of 5 stars

Good quality & competitive prices. Arrived quickly & on time. Well packaged. Value for money. Item as described. Very happy with purchase. Will use again

Company replied

Rated 5 out of 5 stars

Speedy efficient service. Good price point. Half the price virtually of the stores in London and other cities in England. Packaged well.

Rated 5 out of 5 stars

I received the product I asked for and use. A small problem with communications as they are not in UK but all sorted and they were very understanding.

Company replied

Rated 5 out of 5 stars

As requested, I received an email when the item came into stock. The items were really well packaged. The delivery was quick.

Company replied

Rated 5 out of 5 stars

No issues at all, ordered 2 high end beauty products and they arrived fairly quick. Packaged well and in great condition. Would purchase from again.

Company replied

Rated 5 out of 5 stars

Wonderful! Access to products I love and need 😊 The products that I can get are products that really help improve my self confidence so I am so grateful!

Company replied

Rated 5 out of 5 stars

Item perfectly well packed. Happy with it. Arrived within the time they estimated. (Ordered a perfume). Thank you

Rated 5 out of 5 stars

I bought a perfume. It arrived on the time they estimated and it was perfectly well packed. I am actually quite happy about it. Thank you

Rated 5 out of 5 stars

From order to delivery the process was efficient, the goods arrived on time and the products are excellent.

Rated 5 out of 5 stars

I HAVE HAD A FEW ORDERS FROM HEAR NOW AND HAVE ALWAYS BEEN VERY PLEASE. FAST DELIVERY, VERY NICE TO TALK TO IF YOU NEED HELP.

Company replied

Rated 5 out of 5 stars

Fast shipping, good value and items arrived in perfect condition. Great shopping experience, thanks :)

Company replied

Rated 5 out of 5 stars

easy to order and arrives on time , competitive pricing and has items i couldnt get elsewhere

Company replied

Rated 5 out of 5 stars

One of the best shops for your beauty needs out there. Hassle free, professional and best deals on the web.

Company replied

Rated 5 out of 5 stars

Can’t fault, excellent service, delivered on time and before Christmas.

Company replied

Rated 5 out of 5 stars

had a excellent experience buying from this company wouldn’t hesitate to use them again…👍

Company replied

Rated 5 out of 5 stars

Website was super easy to use, item arrived in 2 weeks. Happy days!

Company replied

Rated 5 out of 5 stars

Products arrived on time & exactly what I ordered. Very happy with the service

Company replied

Rated 5 out of 5 stars

Great communication, well packaged Competitively priced Highly recommended company Many thanks

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Company details

  1. Cosmetics Store
  2. Cosmetics and Perfumes Supplier
  3. Health and Beauty Shop

Written by the company

Beautycos has one of the largest selections of hair products, skin care products, perfume and make-up as well as everything the beauty heart desires. We sell all the well-known brands that you can get from your hairdresser, beautician and make-up artist, we are just much cheaper. We have a huge selection of all the well-known brands. We employ a wide range of professional staff. At BEAUTYCOS you will find everything from hairdressers, color technicians, nail technicians, materialists to beauticians. We have carefully assembled our team to be able to provide you with professional guidance. We would like to be your favorite retailer of, among other things, shampoo, conditioner and hair treatment.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

This product we came across in…

This product we came across in Lanzarote, my husband has to use this as it is the only cream that stops the itching on his arms and legs, it softens and heals the abrasions that appear on his limbs from the sun. he can't do without it, appreciate any special deals that you have on this product. His first experience of this product was January 2024.

January 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

From order to delivery the process was efficient, the goods arrived on time and the products are excellent.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, for a hard to get product. Website was easy to use, and it arrived very quickly. Good experience, would definitely use again.

August 4, 2025
Unprompted review
Rated 3 out of 5 stars

Customer service very poor

Customer service very poor, only ever replied with generic replies despite asking specific questions. Package arrive and inner packaging was ripped and brush has been used as it had blonde hair in it, I’m a redhead. I am guessing it was previously on display. Overall not that great

August 1, 2025
Unprompted review
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Rated 4 out of 5 stars

Insufficient information when ordering

I ordered cologne from you and it has now arrived. You did take the money from the bank 10 days ago and did not tell me it could take up to 8 working days to arrive. Had you told me this earlier I would be prepared for the time it took.

June 13, 2025
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Hi
Thank you for your review.

We're sorry to hear that the delivery time came as a surprise. We always strive to provide transparent information, and estimated delivery times are listed at checkout and in your order confirmation. However, we completely understand your frustration and appreciate your feedback – it's incredibly helpful for us to improve.

If you ever have questions about an order or delivery in the future, our customer service team is always happy to help.

We hope you’re enjoying your cologne now that it has arrived, and we truly hope to welcome you back another time.

Best regards,
Louise
Customer Care – Beautycos

Rated 5 out of 5 stars

Would recommend

As requested, I received an email when the item came into stock. The items were really well packaged. The delivery was quick.

May 31, 2025
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Hi,

Thank you so much for your nice review.
We are happy to hear that you are satisfied with both the price, packaging and delivery – it means a lot to us!
We hope you will be very happy with your product, and we are already looking forward to welcoming you back to us.

Best regards,
BEAUTYCOS.

Rated 4 out of 5 stars

Allowed to order and pay for goods…

Allowed to order and pay for goods beyond actual availability. However refund was granted for the missing three items and one did arrive. Disappointed not to get all four items but grateful for one and a refund. Swift replies to my emails. Nearly all good.

May 20, 2025
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Hi
Thank you so much for your review.

We’re truly sorry that we weren’t able to deliver all the items you ordered – it’s never the experience we want our customers to have. Occasionally, our stock system can show discrepancies, but we’re constantly working on improving this to avoid such situations in the future.

We’re glad to hear that you received swift replies and that the refund was processed smoothly. Your feedback means a lot to us, and we hope to have the chance to give you a flawless experience next time.

Thanks again and all the best!

Warm regards,
Louise
Customer Care – Beautycos

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Rated 1 out of 5 stars

Old item (over 3.5 years), no refund

Item received was old (over 3.5 years), initially seller offered to refund me upon return. 2 months after they received the return via special delivery (my cost) they had not issued a refund breaching distance selling regulations, paypal had to resolve via a dispute

June 2, 2025
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Dear Jennifer

Thank you for your review.

We are sorry to hear that your experience did not meet your expectations.

However, we would like to clarify that the item in question was not too old based on the shelf life stated by the manufacturer. Your fragrance was also checked via batch number according to our internal shelf life policy and was deemed suitable for sale. Perfumes generally have a shelf life of up to 10 years as long as they are stored correctly and have not been used.

We apologize for the delay in processing your return. Unfortunately, this was due to temporary challenges with our shipping partner, which affected the receipt and processing of return packages. All returned items are carefully checked before any credit can be issued, which also includes handling and registration in our warehouse.

We are of course disappointed that the matter had to be treated as a dispute - it was in no way our intention to cause any inconvenience. We appreciate your feedback and use it constructively in our work to improve returns processes and customer communication.

Best regards,
BEAUTYCOS

Rated 5 out of 5 stars

Excellent Service

Good pricing, product packaging is excellent, received in great condition.

May 30, 2025
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Hi,

Thank you so much for your nice review.
We are happy to hear that you are satisfied with both the price, packaging and delivery – it means a lot to us!
We hope you will be very happy with your product, and we are already looking forward to welcoming you back to us.

Best regards,
BEAUTYCOS.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I order a parcel but my address was wrong, the team sorted for me quickly and I received my parcel, earlier than expected
Excellent product, well packaged and early
thanks all

May 19, 2025
Unprompted review
BEAUTYCOS.co.uk logo

Reply from BEAUTYCOS.co.uk

Hi,

Thank you so much for your nice review.
We are happy to hear that you are satisfied with both the price, packaging and delivery – it means a lot to us!
We hope you will be very happy with your product, and we are already looking forward to welcoming you back to us.

Best regards,
BEAUTYCOS.

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