Basic Invite Reviews 10

Terrible experience. Ordered my daughters graduation announcements & paid for priority shipping. Original order arrived with only the mailing envelopes (no announcements). Contacted customer service & waited another week for the reorder. When they arrived the photos were so dark you couldn't even make out facial features. (We submitted full resolution, professional photos). So disappointed 😞

I used Basic Invite to order some personalized envelopes for my save the dates. I was trying to place my order ASAP and went too fast and ended up ordering the complete wrong size envelope. I reached out to customer service about my mistake, and Evelyn got back with me and said she would reorder the correct ones for me. She asked me what size I needed and shipped them out very quickly at NO EXTRA COST!! I have now received my order, and they are PERFECT!! Thanks to customer service, I got the correct size envelopes at no extra charge to me! I will most definitely be using Basic Invite for all future orders! They are amazing, great quality, and have excellent customer service!

Their gold foiling on place cards does not look good. Half my place cards look faded and i am so embarrassed. Money down the drain. After seeing reviews on the Knot, I am confident they won't do anything to remedy this situation.

I'm a stationery designer, and I just saw that they copied one of my Save the Date designs. It's better to get your stationery from people who come up with the ideas, not copy other people.

Customer service and product were both excellent. The whole process from start to finish was a breeze because the team handled every thing with efficiency and care. We will definitely be using them again.

I'm giving a 4 out of 5. The site is great. I was able to make my wedding invitations exactly how I wanted. The only thing that upsets me is. I paid an extra 70 for a rush delivery and I still don't have my invitations. Now they want to say estimated. It wasn't estimated when I paid 70 dollars more. Should've had them by 12/8 or 12/9 now gotta wait until 12/12 possibly. That was the regular time frame. 12/14 would've been the lastest date. Why pay extra?? Save your coin you on shipping and handling.

Used them for my wedding several years ago and now do all my christmas cards with them. Great customer service!!

I ordered baby shower invites and a couple days after realized the name of the mom-to-be was spelled wrong. I called Basic Invite right away, not thinking much could be done because they had just sent me an update stating my order was being printed. I was pleasantly surprised when the person I spoke to said he could stop the printing and reprint them correctly. They were on my porch two days later and look amazing! Easy ordering, great customer service, and good quality product!! Will definitely use them again!!

I ordered Baby Shower invitations. They are high quality with numerous personalized choices of colors and fonts. They offer a service of printing your return address on the envelopes but better yet, there was also an option to have my return address, the addresses of whom the invitations were being sent to, the postage AND they send them out in the mail for you!! The best part? It was cheaper than just buying the stamps myself and a time saver! Also, Customer service was fantastic. I will definitely be ordering from them again.

I've used Basic Invite a couple of times now, and while the product is good (high quality and beautiful designs), I'm disappointed with their customer service and especially their shipping. For my first order (wedding save-the-dates), our shipment included ANOTHER couple's wedding invitations. I couldn't imagine the other couple being too impressed with the delay in sending out their invitations, so I contacted Basic Invite right away to tell them to correct the other couple's order. How their invitations got mixed in with ours, I have no idea (one had pictures and was an actual invitation; ours was a save-the-date to an entirely different city, and they were completely different designs). Either way, I liked the product itself enough to try again, this time with announcements that our destination wedding was being canceled (which was time-sensitive, since guests would be booking their stays, and we wanted to let them know asap). It took two orders and two weeks (after paying rush shipping AND Basic Invite putting rush delivery on the second order) for the announcements to arrive. While we do love the product, we won't be using their service again; it's just too unreliable (and, to top it off, when we contacted them for a refund, they were only willing to refund our shipping costs). With the cost of the product AND paying rush delivery, we expected a lot better service. Beware: Give yourself PLENTY of time for Basic Invite to get it right. In our case, an unexpected cancellation put time out of our favor. (NOTE: I tried posting this review to the Basic Invite site, but so far, it hasn't posted. I like to have a good idea of what a company is like before purchasing from them, and if they are filtering out bad reviews, it's not fair to customers. And so, sites like Trustpilot.)