They really have a great Customer Success team. I've contacted them twice for a small issue and their response time was just on point and very emphatic with their paying customers at least. I'd recomm... See more
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I received a quick response to my issue with step-by-step instructions on how to resolve it. Othman also provided me with a free Premium trial so I could get the most out of the platform. Great servic... See more
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At anytime somebody try to help you, and it work. because i worried about to Work with a new program, but finaly i get help. the change is adaptation.
Company replied
Manal thanks to you, you find a solution, i was happy surprise with your phone call, thank you so much for your professional work and your kindness! Bravo!!
Company replied
Company details
Written by the company
Appartager est une communauté de colocataires en ligne parfaite pour les propriétaires proposant une chambre à louer, un studio ou une maison en colocation. Nous les aidons à trouver de manière simple et efficace des locataires de confiance. Depuis 1999, notre service a permis de créer plus de 5 millions de colocations.
Contact info
21 Market Place, SK1 1EU, Stockport, United Kingdom
- 0033 805 102 579
- contact@appartager.com
- www.appartager.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Invited
Reply from Appartager France
Hello Frederic,
Thank you so much for your review!
We're thrilled to hear that you found our Appartager team to be excellent and helpful.
Providing assistance and support is a top priority for us, and we're delighted to know that we've positively impacted your experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help.
Kind regards,
The Appartager Team
lequipe@appartager.com
0805 102 579
Invited
Super interlocuteur
July 18, 2023
Reply from Appartager France
Bonjour Sammi,
Merci pour votre commentaire.
Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec notre interlocuteur.
Votre satisfaction est notre priorité absolue, et vos aimables mots nous encouragent à continuer à fournir un service exceptionnel.
Si vous avez d'autres questions, besoins ou suggestions, n'hésitez pas à nous contacter. Notre équipe est toujours là pour vous aider de la meilleure façon possible.
Encore une fois, merci d'avoir pris le temps de partager votre retour positif. Nous sommes impatients de vous offrir une expérience encore meilleure à l'avenir !
Cordialement,
L'équipe d'Appartager
lequipe@appartager.com
0805 102 579
They really have a great CS Team! They do!
They really have a great Customer Success team. I've contacted them twice for a small issue and their response time was just on point and very emphatic with their paying customers at least. I'd recommend this service to anyone!
July 3, 2023
Unprompted review
Reply from Appartager France
Hello Arturo,
Thank you so much for your feedback!
We work hard to keep our members pleased with their experience with us, and we are delighted to hear that our Customer service team has always been there to assist you with your queries. Please know that helping you, Arturo is a pleasure for us.
Please don't hesitate to contact us again if you have any questions or need a hand on the website.
Kind regards,
The Appartager Team
lequipe@appartager.com
0805 102 579
Invited
Reply from Appartager France
Bonjour lataverne,
Merci pour votre commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait quant à la réactivité et l'aide apportée par nos agents du Service Clientèle.
Nous restons à votre disposition, 7/7 par email à lequipe@appartager.com, et par téléphone du lundi au vendredi de 9:30 à 18:30 pour toute autre question ou demande.
Cordialement,
L’équipe Appartager
lequipe@appartager.com
0805 102 579
Invited
Tres agreable et efficace
March 15, 2023
Reply from Appartager France
Bonjour David,
Merci pour votre commentaire.
Nous sommes heureux d'apprendre que vous êtes satisfait vis-à-vis la cordialité et l'efficience de nos agents du Service Clientèle.
Fournir un service de qualité, sérieux et efficace est notre objectif principal, et votre satisfaction est un encouragement pour nous.
N’hésitez pas à revenir vers nous pour toute demande ou question.
Cordialement,
L’équipe Appartager
lequipe@appartager.com
0805 102 579
Responsive customer service
Responsive customer service. Reliable and useful service.
February 23, 2023
Unprompted review
Reply from Appartager France
Hello Céline,
Thank you for your feedback!
Being able to provide quality support to our users is really important to us, and it's lovely to hear that you are satisfied with the level of services provided Céline.
We hope you won’t hesitate to contact us if you have any questions or need assistance.
Best regards,
The Appartager Team
lequipe@appartager.com
0805 102 579
Invited
Excellente prise en charge de mes…
Excellente prise en charge de mes demandes. reactivite et efficacite. Merci
January 15, 2023
Reply from Appartager France
Bonjour Ghizlaine,
Merci pour votre commentaire.
Nous sommes heureux de lire que notre équipe du Service Clientèle a été réactive et efficace dans le traitement de vos demandes.
Fournir un service de qualité, sérieux et efficace est notre objectif principal, et votre satisfaction est un encouragement pour nous. Nous vous remercions d'avoir pris le temps de nous le faire savoir.
Nous restons à votre entière disposition 7/7 par email à lequipe@appartager.com, et par téléphone du lundi au vendredi de 9:30 à 18:30 pour toute autre question ou demande Ghizlaine.
Cordialement,
L'équipe Appartager
lequipe@appartager.com
0805 102 579
Invited
Excellent contact
January 8, 2023
Reply from Appartager France
Bonjour Flore
Merci votre commentaire.
Nous sommes ravis de savoir que notre équipe du service clientèle a su vous aider avec excellence.
Nous restons à votre disposition Flore, 7/7 par email à lequipe@appartager.com, et par téléphone du lundi au vendredi de 9:30 à 18:30 pour toute autre question ou demande.
Cordialement,
L'équipe Appartager
Very quick and courteous service
I received a quick response to my issue with step-by-step instructions on how to resolve it. Othman also provided me with a free Premium trial so I could get the most out of the platform. Great service!
November 30, 2022
Unprompted review
Reply from Appartager France
Hello Jean,
Thank you for the 5-star review and for your feedback.
We are thrilled to hear that our customer service team was really helpful.
Please do not hesitate to reach out to us should you have any queries.
Kind regards,
The Appartager Team
Good time to talk
At anytime somebody try to help you, and it work.
because i worried about to Work with a new program, but finaly i get help. the change is adaptation.
November 5, 2022
Unprompted review
Reply from Appartager France
Hello Bruno,
Thank you so much for taking the time to share your feedback.
We are delighted to hear that you are satisfied with the level of services provided.
It has been an absolute pleasure assisting you in your search and we would gladly help you further to find exactly what you are looking for Bruno.
Best regards,
The Roomgo Team
lequipe@appartager.com
Very helpful and friendly
August 9, 2022
Unprompted review
Reply from Appartager France
Hello Celine,
Thank you for taking the time to leave such a great review,
We are very glad to hear that you are satisfied with our services, This is exactly what we strive for as a Customer Services Team, our client's satisfaction is key.
If there is anything you need assistance with, please don't hesitate to reach out to us.
Kind regards
Appartager Team.
Manal thanks to you!!
Manal thanks to you, you find a solution, i was happy surprise with your phone call, thank you so much for your professional work and your kindness! Bravo!!
August 4, 2022
Unprompted review
Reply from Appartager France
Hello Angele,
Thank you so much for your great feedback!
We are delighted to hear that you are very satisfied with the level of services provided. This is exactly what we strive for as a Customer Services Team.
Please do not hesitate to reach out to us if you have any query. We would always be happy to assist you.
Kind regards,
The guidance given was very helpful
July 13, 2022
Unprompted review
Reply from Appartager France
Hello Srinithe,
Thank you for the 5-star review and for your feedback.
We are really happy to see that you are satisfied with the level of our services, that's exactly what we strive for as Customer Service team.
Please do not hesitate to reach out to us if you have any queries. We would always be happy to assist you.
Kind regards,
Team Appartager.
lequipe@appartager.com
0805 102 579
Invited
Simple dynamique rapide le process est…
Simple dynamique rapide le process est performant
March 1, 2022
Reply from Appartager France
Bonjour Stéphane,
Merci pour votre commentaire.
Nous sommes heureux d’apprendre que vous trouvez notre site très dynamique et performant.
Notre priorité est de fournir un service de qualité à tous nos utilisateurs, nous vous remercions d’avoir pris le temps de nous le faire savoir.
Vous accompagner dans votre recherche sur notre site est une priorité ! Nous sommes et resterons à votre service et ferons tout ce qui est en notre possible afin de continuer à vous satisfaire.
Nous restons à votre disposition pour toute question ou demande Stéphane.
Cordialement,
L'équipe Appartager
lequipe@appartager.com
0805 102 579
The website is really bad both design…
The website is really bad both design and content. I couldn’t reach back to people who contacted me and ended up paying for no return.
February 20, 2022
Unprompted review
Reply from Appartager France
Hi Adil,
Thank you for your feedback.
We are disheartened to hear you did not have a good experience on our site.
Adil, we would like to hear more about your experience to be able to assist you further. Please get in touch with our Customer service team at lequipe@appartager.com.
Best regards,
The Appartager Team
Simple, efficace, et utile!
application au top!
contact facile avec les proprios.
Seul petit bémol, pas possible de discuter avec les proprios qui ont un abonnement premium.
June 20, 2021
Unprompted review
Reply from Appartager France
Bonjour Salomé,
Merci pour votre commentaire,
Nous sommes navrés d'apprendre que vous n'avez pas pu contacter les propriétaires premium.
Nous vous invitons à nous contacter à lequipe@appartager.com pour que nous puissions vérifier votre compte et vous aider au mieux.
Cordialement,
L'équipe Appartager
lequipe@appartager.com
Redirected
5 stars - easy and fast
Great website. Within 2 weeks a received several offers and was able to communicate with every Landlord I wanted. Even though there is a premium version, I didn't feel like that is necessary since landlords will often reach out to you.
May 6, 2021
Unprompted review
Reply from Appartager France
Hi Maxibillion,
Thank you so much for this 5-stars review !
Indeed, the premium membership is optional and isn't required to find a room on Roomgo.
If you have any questions or further comments, please feel free to contact us at lequipe@appartager.com
Kind regards,
Appartager Team
Redirected
Not Great
The membership fee for 10 days is expensive (almost 23€!!). With other websites, you can contact all other users for free. And with that amount, you'd think they could create a better functioning website. The inbox will say I have unread messages when it's not the case, the hyperlink doesn't change color so there's no way of knowing what you've already viewed, and there aren't many filters to help narrow down your search. I used a vastly superior website in Spain but here in France, I can't find an equivalent so I settled with this.
May 2, 2021
Unprompted review
Reply from Appartager France
Hi,
Thank you for your valuable feedback.
We are very sorry to hear that you did not have a fully satisfactory experience on our site.
Your feedback is highly appreciated and will be used for future improvement.
Please contact us at lequipe@appartager.com and our customer service team would be happy to provide you further assistance and help you make the most of your account.
Kind regards,
The Appartager Team
Redirected
Simple, efficient, I profundily recommend!
I had used to find one house and I had. I think that the site is very simple for utilizing and learning. The most of announcements are good and didn't have a problem with anything, I profundily recommend its site for anyone that is looking for a house shared, and if I need to look another time I'll use it again.
April 20, 2021
Unprompted review
Reply from Appartager France
Thank you for this great review and congratulations on finding your new house!
We are so glad you‘ve had a positive experience on our site.
Please feel free to reach out to us at lequipe@appartager.com with any questions or further comments you wish to share.
Once again, thank you for taking the time to review our service !
Appartager Team
Redirected
Very bad website
April 5, 2021
Unprompted review
Reply from Appartager France
Thank you for taking the time to share your feedback with us.
We are terribly sorry to hear that you are not satisfied with our service.
Jane, we would love to hear more about your experience. Please contact us at lequipe@appartager.com and our customer service team would be more than happy to assist you and improve your online experience.
Appartager CS Team.
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