AirAdvisor Reviews 1,806

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, describing it as efficient, easy to use, and straightforward. Many appreciate the smooth and streamlined process, noting that it takes very little time to submit claims. Consumers highlight the effectiveness of the service in obtaining compensation for flight delays and cancellations, with several expressing satisfaction at receiving refunds they were initially denied by the airlines themselves. People also value the user-friendly platform and the helpfulness of the support team. However, opinions on payment and refunds are mixed, with varying levels of satisfaction. While the cancellation process is generally viewed negatively, the sentiment surrounding the app remains unclear due to differing opinions.

Based on these reviews

Rated 5 out of 5 stars

Our flight was canceled. We had to stay 24 hrs in a foreign town. The airline played dead when i started the compensation procedure. Air advisor was competent in working on my case. I agreed with the... See more

Company replied

Rated 5 out of 5 stars

“I had a great experience with AirHelp! They handled everything with my airline claim and made the whole process so easy. Thanks to their help, I received my compensation without stress or complicat... See more

Company replied

Rated 4 out of 5 stars

Great experience, fast and good work. Thank you AirAdvisor. Only one negative thing -30% it's seems a lot for thier work.

Company replied

Rated 5 out of 5 stars

I wasn't expecting to get compensation for a 5 hour delayed flight from London to a non-EU destination but it worked. It nearly covered the cost of our (return) tickets. The process was fairly simple,... See more

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Rated 5 out of 5 stars

Its my first time using this platform and I am really pleased with the result. Its user friendly, clear and the time needed to get a refund was less than I expected. Definetly recommend it!

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Rated 5 out of 5 stars

I was a bit skeptical at first that this was a genuine website, however, having struggled to get any compensation from the airline, I thought I’d go ahead and give Air Advisor a try. It was all so smo... See more

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Rated 5 out of 5 stars

My flight was 4 hours delayed and I passed the case to Airadvisor. It was easy to use, just put all my details and explained what happened. Then the case was successfully dealt with Airadvisor. It too... See more

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Rated 5 out of 5 stars

I was unsure if AirAdvisor was a legitimate service at first but after contacting the airline directly for reimbursement and being denied I decided to take a chance. I was amazed at how easy the proce... See more

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Rated 5 out of 5 stars

I have only recently started to deal with this company,but so far they are very efficient and hopefully my claim will be upheld.

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Rated 4 out of 5 stars

The process is pretty straightforward: ticket numbers, passport details, flight date, where we went on holidays, USA or America, Europe etc, airline company and AirAdvisor. They keep 30% of the compe... See more

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Rated 4 out of 5 stars

Good service and perfect information about the progress! Reimboursement arrived in 3 months. The only note is the high commission on the reimbursement: 75€ over 250€ is 30% of total, it is anyway a go... See more

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Rated 5 out of 5 stars

AirAdvisor offers a "white glove" aproach. The process is very smooth and streamlined, you upload the necessary documentation and an agent will help file the claim. It is much better than the competit... See more

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Rated 4 out of 5 stars

The very process was very good- I was able to reclaim more than my original flight cost. I received money very quickly and the communication from the team was good. I don't give 5 because I did not... See more

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Rated 5 out of 5 stars

The process to claim from the airline in question was not an easy path, though probably possible. The easy path was to contact AirAdvisor whom processed our claim in a timely manner.

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Rated 4 out of 5 stars

I initially gave them a bad review due to a misunderstanding. Now they have contacted me and helped me through, and we worked through the misunderstanding. It's worth noting that even if you don't fin... See more

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Rated 5 out of 5 stars

So far so good. The first steps of giving my information was easy and r if her off the bat they let me know how much we were entitled to. Still waiting to see if we do get any reimbursement from the a... See more

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Rated 5 out of 5 stars

The whole process worked well. Easy submission of details through the web page. And good communications when questions were asked.

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Rated 4 out of 5 stars

Easy accessible site and easy to submit all papers and copies to the claim. Waiting for the handling of our claim

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Rated 5 out of 5 stars

I fund out about Airadvisor from a friend who had the same problem as me. It took less than 2 minutes to fill in the required information to open the claim. The whole process was very easy and intuiti... See more

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Rated 5 out of 5 stars

Super. Get all the help needed,without fighting with air company myself,and a company that most times turn u down.

Company replied

Rated 5 out of 5 stars

my flight got technical problem. We changed aircraft and we arrived at destination woth 3 hours delay. Trough AirAdvisor i got reimbursement. my experieence with AirAdvisor was great

Company replied

Rated 5 out of 5 stars

AirAdvisor is very effective, you spend just 5 minutes doing the questionnaire and then all you have to do is waiting for the compensation. This was my case. I would definitely work with them again!

Company replied

Rated 4 out of 5 stars

They responded very fast and assured me I would get my money back for all my expenses incurred for my canceled Vueling flight

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Rated 4 out of 5 stars

Easier than others to fill the claim, but clearly needs less paperwork, and be more functional.

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Rated 5 out of 5 stars

Recommended by Google search engine, I wasn't sure initially; however, I submitted our claim with the necessary documents. Surprisingly, the claim was handled within 2 weeks and paid within 4 to 6 wee... See more

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Rated 5 out of 5 stars

AirAdvisor got me paid within 30 days of me completing their forms! I first had contacted the airline directly and they denied my claim. Great service to use.

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Rated 5 out of 5 stars

Good service was fast . Expensive but worth it, since you don’t need to connect anyone directly

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Rated 4 out of 5 stars

The process to fill the claim is easy and clear. After few mails exchanged, twenty days after, we, my wife and myself receive ourcompensation. No blabla, 100% efficiency.

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Rated 5 out of 5 stars

Excellent service! Easy to follow steps, great customer service. Compensation was paid swiftly. I went through this company as Finnair’s customer service was awful & communication was terrible.... See more

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Rated 5 out of 5 stars

It was a great experience with Air advisor for my late flight from Frankfurt(7 hrs) and also cancellation of my flight from Toronto to Kuwait.Air advisor fought for my claim and I received it.Thanks... See more

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Rated 5 out of 5 stars

Thank you very much AirAdvisor for a good and proper Service. Applied for help for the second time (received compensation very quickly). Good and Serious Company, excellent Service. I recommend to eve... See more

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Rated 4 out of 5 stars

Really effective, they take their percentage as they should, it was fast i we got paid

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Rated 5 out of 5 stars

This is the first time I use this service. I find it very useful and efficient. I hope the result will be satisfactory. Thank you. Massimo Chicca

Company replied

Rated 5 out of 5 stars

The process of claiming the money was easier because the AirAdvisor team was always there for me. The best!

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Rated 5 out of 5 stars

The easy way to get your details through the website understanding that it is best customer service provided to the customer who is anxious, sad and angry about the Air Canada which does not allow me... See more

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Rated 4 out of 5 stars

Hi, I am still waiting the answer it's possible to get any compensation for the lost baggage.

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Rated 5 out of 5 stars

Very easy and straightforward process. They dealt with the claim and I got my compensation. Very helpful. Thank you

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Rated 3 out of 5 stars

The process and the refund have been very easy and quickly. The refund is much lower than the proposed one. The commissions are too high.

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Rated 5 out of 5 stars

Everything was done in a quick and orderly fashion making the process very easy!

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Rated 5 out of 5 stars

Professionals! After three years, they did everything possible and obtained the compensation. Respect!

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Rated 5 out of 5 stars

Honestly my issue for flight cancellation is under review and I didn't get my compensation with Air Canada, but the Air Advisor made it easy for me to send my complaint to them, and I get a quickly re... See more

Company replied

Rated 5 out of 5 stars

We have an unhappily event whith our flight; it was delayed for 11 hours and, because of that, we lost the flight to our country. Beside the exonomical damage, we arrived 24 hours later than initial... See more

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Rated 4 out of 5 stars

We had 4 claims, 2 of them were submitted and refunded by Air Advisor without any problem and into 2 weeks. Thanks for support. But 2 of them still remaining, though we have submitted claims at the sa... See more

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Rated 5 out of 5 stars

We were very disappointed by our trip to HAWAII, flight cancelled, bags lost, a whole day lost in HONOLULU, not to mention the trips to and from the airport to claim our bags! Air Advisor took care of... See more

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Rated 5 out of 5 stars

I learned about Airadvisor through a friend who faced a similar issue with his son's flight delay. The claim process was quick and straightforward—it took under 10 minutes to submit the required detai... See more

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Rated 5 out of 5 stars

I am glad that I turned to the company AirAdvisor for help in obtaining compensation for the flight delay. I probably would not have been able to get the company Vueling to refund me 160 euros. I rece... See more

Company replied

Rated 5 out of 5 stars

I am very satisfied with the service, the quick handling of the case and the express payment of compensation. I recommend.

Company replied

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Company details

  1. Travel Agency
  2. Flights Search Site

Information provided by various external sources

Delayed or Canceled flight? Denied boarding? Airline owes you up to $700. Check your flight for free and within 3 mins. Get help from AirAdvisor.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

I recommend👍👍👍👍

October 15, 2025
Unprompted review
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Reply from AirAdvisor

Dear Viktoriia,

Thank you so much for your recommendation! 👍 We truly appreciate your support and trust in our service! 💙✈️

Warm regards,
The AirAdvisor Team

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Rated 4 out of 5 stars

Good.of you have all the documents it’s…

Good.of you have all the documents it’s very easy

September 1, 2025
Unprompted review
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Reply from AirAdvisor

Dear Marta Marco Serrano,

Thank you for your feedback! 😊 We’re glad you found the process easy when all the documents were ready. ✈️📝

We always aim to make everything as smooth and simple as possible for our clients! 💪

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

Great service

Great service, just awaiting my compensation easy application and kept informed throughout.

October 14, 2025
Unprompted review
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Reply from AirAdvisor

Dear Helena May Jones,

Thank you so much for your kind words! 😊 We're glad to hear you found the process easy and that you were kept informed along the way.

Your claim is in progress, and we’ll notify you as soon as the compensation is received. 💼✈️

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

Especially

Thanks AirAdvisor team for your good work,your efficiency, the quick handling of the case and the express payment of compensation!

September 15, 2025
Unprompted review
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Reply from AirAdvisor

Dear Elena,

Thank you so much for your kind words! 🙏💙 We’re thrilled to hear you appreciated our efficiency and quick handling of your case ⚡💼

It’s always our goal to make the process smooth and fast for our customers ✈️💰

We truly appreciate your trust in the AirAdvisor team! 🌟

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

Great experience

Great experience, never believed I would get compensation and I received quite a substantial sum.

Extremely surprised, strongly recommended.

October 13, 2025
Unprompted review
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Reply from AirAdvisor

Dear Jonah Cohen,

Thank you so much for your wonderful feedback! 🌟 We're really happy to hear that you had a great experience and received your well-deserved compensation 💶👏

Your recommendation means a lot to us — we’re always here to help travelers like you! ✈️💙

Warm regards,
The AirAdvisor Team

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Rated 4 out of 5 stars

Deliver what they promise

October 13, 2025
Unprompted review
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Reply from AirAdvisor

Dear Beatriz Izquierdo Real,

Thank you for your kind words! 😊 We’re so glad to know we delivered what we promised and that you’re satisfied with our service.

Your trust means a lot to us! 🙏✈️💙

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

Our flight was canceled

Our flight was canceled. We had to stay 24 hrs in a foreign town. The airline played dead when i started the compensation procedure. Air advisor was competent in working on my case. I agreed with the terms and fees (upon success of case). We ended up with satisfactory reimbursement and compensation for fee incurred. It took me about one hour to fill out material and follow up on a coupe of question. This thing works.

August 23, 2025
Unprompted review
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Reply from AirAdvisor

Dear Daphne,

Thank you so much for your detailed feedback! 🙏 We're really glad to hear that you had a positive experience and that our team could help you get the compensation you deserved after such an inconvenient situation. 💪✈️

We know how stressful flight cancellations can be, especially abroad, so it’s great to know the process felt smooth and worthwhile for you.

We appreciate your trust and kind words! 🌟

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

I am very satisfied with the service

I am very satisfied with the service, the quick handling of the case and the express payment of compensation. I recommend.

September 26, 2025
Unprompted review
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Reply from AirAdvisor

Dear Ola,

Thank you so much for your kind words and recommendation! 😊 We’re thrilled to hear that you’re satisfied with our service, the quick handling of your case, and the fast compensation payment. 💼💸 Your trust means a lot to us! 🌟

Warm regards,
The AirAdvisor Team

Rated 4 out of 5 stars

Great experience

Great experience, fast and good work.
Thank you AirAdvisor.
Only one negative thing -30% it's seems a lot for thier work.

August 27, 2025
Unprompted review
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Reply from AirAdvisor

Dear Sanja Gorgieva,

Thank you for your feedback! 🙏 We’re happy to hear that you had a great experience and appreciated our fast and efficient service. 💼✨

We understand your concern about the 30% fee — it covers all the legal, administrative, and operational work involved in securing compensation on your behalf, often against uncooperative airlines. ⚖️✈️

We truly appreciate your understanding and trust in AirAdvisor!

Warm regards,
The AirAdvisor Team

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Rated 5 out of 5 stars

Very pleased with the services!

Its my first time using this platform and I am really pleased with the result. Its user friendly, clear and the time needed to get a refund was less than I expected.
Definetly recommend it!

August 22, 2025
Unprompted review
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Reply from AirAdvisor

Dear Gabai,

Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that your first experience with AirAdvisor was smooth and exceeded your expectations. 💼✨

Your recommendation means a lot to us — we’re always happy to make the process easy and efficient for our customers! 🙌✈️

Warm regards,
The AirAdvisor Team

Rated 4 out of 5 stars

Easy start of the claim

Easy accessible site and easy to submit all papers and copies to the claim.
Waiting for the handling of our claim

October 4, 2025
Unprompted review
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Reply from AirAdvisor

Dear Toine,

Thank you so much for your feedback! 😊

We’re glad to hear you found our website easy to use and that submitting your documents was simple. 📄✨

Your claim is now being reviewed by our team, and we’ll keep you updated as soon as there’s progress.

Thank you for your patience! 🙏

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

Fast reliable and easy

August 25, 2025
Unprompted review
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Reply from AirAdvisor

Dear Augusto Silva,

Thank you so much for your feedback! 💬✨

We’re glad to hear you found our service fast, reliable, and easy to use. ⚡🙌

Your satisfaction means a lot to us! 💙✈️

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

They solved the case like they promised

They solved the case like they promised

February 20, 2025
Unprompted review
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Reply from AirAdvisor

Dear Ion Adrian Cirjan,

Thank you for your kind words! 🙏😊

We’re happy to hear that we solved your case just as promised. ⚖️💼

Your trust means a lot to us — we’re always here to help! 💙✈️

Warm regards,
The AirAdvisor Team

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Rated 5 out of 5 stars

Super

Super. Get all the help needed,without fighting with air company myself,and a company that most times turn u down.

October 6, 2025
Unprompted review
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Reply from AirAdvisor

Dear Venche Andersen,

Thank you so much for your feedback! 💙🙌

We’re really glad we could take the stress off your shoulders and handle everything for you. ✈️🤝

You deserve compensation without all the hassle — we’re happy we could help make it happen! 💪😊

Warm regards,
The AirAdvisor Team

Rated 4 out of 5 stars

Easier than others to fill the claim

Easier than others to fill the claim, but clearly needs less paperwork, and be more functional.

October 2, 2025
Unprompted review
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Reply from AirAdvisor

Dear Alberto,

Thank you for sharing your thoughts with us! 🙏

We’re glad to hear that you found our claim process easier compared to others 💡✈️.

We also take note of your feedback regarding paperwork and functionality 📝⚙️ — we’re always working to simplify and improve the experience for our clients.

Your input helps us grow! 🌟

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

Best service ever

Best service ever, communication was efficient out the processs💯. And I got paid for my claim😊

October 1, 2025
Unprompted review
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Reply from AirAdvisor

Dear Thabo Andrew Letwaba,

Thank you so much for your amazing words! 🌟💯 We’re thrilled to hear you consider our service the best ever 🙌.

Clear communication and making the process smooth is always our goal, and we’re so happy you got paid for your claim 😊💼✈️.

Your recommendation means the world to us! 💙

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

“I had a great experience with AirHelp

“I had a great experience with AirHelp! They handled everything with my airline claim and made the whole process so easy. Thanks to their help, I received my compensation without stress or complications. Highly recommended for anyone dealing with flight issues!”

July 22, 2025
Unprompted review
AirAdvisor logo

Reply from AirAdvisor

Dear Sofia,

Thank you for sharing your wonderful experience! 🌟✈️ We’re so happy to hear that the process felt easy and stress-free for you 🙌😊. Getting the compensation you deserve without complications is exactly what we aim for 💼💙.

Your recommendation means a lot to us 💯✨ — thank you for trusting us to handle your claim! 💌

Warm regards,
The AirAdvisor Team

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Rated 4 out of 5 stars

The process is pretty straightforward

The process is pretty straightforward: ticket numbers, passport details, flight date, where we went on holidays, USA or America, Europe etc, airline company and AirAdvisor. They keep 30% of the compensation, It is easier for us to use AirAdvisor. There is a slight delay with the payment with the others flights to receive my family, but I can see in their website about of the number of case following of my family and the cost of payment which it is pending processing. So, two months to receive the first compensation of our four tickets which I think that AirAdvisor is working really fast and very good and the most important is avoid to complications airline.

July 12, 2025
Unprompted review
AirAdvisor logo

Reply from AirAdvisor

Dear Amanda,

Thank you so much for your thoughtful feedback! 🙏✈️ We’re glad to hear that you found the process straightforward and easy to follow. We always aim to make things as simple as possible for our clients while handling the complications with the airlines on your behalf 💼😊.

We appreciate your patience regarding the pending payments for the other tickets — our team is actively processing everything, and we’re happy you could already see the progress on your dashboard 🔍💻.

It’s wonderful to know that you value the speed and efficiency of our service, and most importantly, that we could save you the stress of dealing directly with the airlines. 💙✨

Thank you for trusting AirAdvisor, and we’re here until the very end of your claim process! 🚀

Warm regards,
The AirAdvisor Team

Rated 5 out of 5 stars

Honestly my issue for flight

Honestly my issue for flight cancellation is under review and I didn't get my compensation with Air Canada, but the Air Advisor made it easy for me to send my complaint to them, and I get a quickly reply to my issue, I hope I get me compensation with them because Air Canada didn't take into consideration that I travelled for the funeral of my lovely mom, and denied my boarding even I arrived before the flight departure

September 27, 2025
Unprompted review
AirAdvisor logo

Reply from AirAdvisor

Dear Fatima Aissou,

Thank you for sharing your experience with us 🙏💙 We’re truly sorry to hear about your loss and the difficult situation you faced with your flight 💔✈️.

We’re glad we could at least make the process of filing your claim easier and provide you with quick replies 🤝📩.

We’ll keep doing our best to help you pursue the compensation you deserve 💪⚖️.

Warm regards,
The AirAdvisor Team

Rated 4 out of 5 stars

Really effective

Really effective, they take their percentage as they should, it was fast i we got paid

July 1, 2025
Unprompted review
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Reply from AirAdvisor

Dear JOSÉ JAVIER,

Thank you for your positive feedback! 💬✨ We’re glad to hear that you found our service effective and that the process was fast 💨💶.

Your satisfaction means a lot to us, and we appreciate your trust in AirAdvisor! 🙏😊

Warm regards,
The AirAdvisor Team

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