Aerosoft GmbH Reviews 320

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the detailed models, immersive environments, and great performance. Consumers appreciate the fast and efficient delivery service, often receiving their orders quickly and in excellent condition. The packaging is also frequently mentioned as being well-done and protective. People highlight the excellent customer support, with quick and helpful responses to inquiries. The ease of ordering and various payment options are also appreciated. While opinions on order processing are mixed, with some experiencing delays in order confirmation, these issues are generally resolved quickly through customer service. Overall, reviewers express satisfaction with the service and product quality provided by the company.

Based on these reviews

Rated 4 out of 5 stars
Verified

I would have given a 5 except 2 things and they’re probably bugs within the Aerosoft app: 1. My default if I set currency should be my country currency. It’s misleading when I see the price of some i... See more

Company replied

Rated 4 out of 5 stars
Verified

I made a recent purchase with Aerosoft, but had to make an enquiry about payment. My emai was responded to quickly. After trying out my purchase, I had to return it as unsuitable for my usage. Again... See more

Rated 4 out of 5 stars
Verified

Fast and reliable service. Including the option to process the purchase in advance, without having to use annoying and money-hungry payment services. So there's a world beyond PayPal. Very convenient!... See more

Rated 4 out of 5 stars
Verified

Purchased the new Micrososft Flightsimulator 2024 for XBox or PC. Almost 5 stars but. Internal ordering went well but, order confirmation was delayed due to internal issues at Aerosoft. An email to... See more

Rated 5 out of 5 stars
Verified

Awesome company with awesome products! I have been using their products for over 15 years since FS2004 times, then FSX and now FS2020. I mostly use their Airbus products and their German and European... See more

Rated 5 out of 5 stars
Verified

Company had no issues at all. One of the only "in stock" providers I could find nationally, and asking a fair price. Shipping was pretty pricey, and then of course tariffs were even more than shipping... See more

Rated 5 out of 5 stars
Verified

Delivery was amazing. Quality of the ifr1 is really good, unfortunately i use the FBW A32nx and the functionality isn’t as good. I should have researched it better before I bought the Ifr1.. If you a... See more

Rated 5 out of 5 stars
Verified

Aerosoft has best Team, best visual product quality and fantastic support. Purchasing products is a pleasure because many payment options are available. Its hard to buy at competitors as they dont... See more

Company replied

Rated 5 out of 5 stars
Verified

Outstanding delivery and product. Will be dealing with them again in the not too distant future 👍🏾

Rated 5 out of 5 stars
Verified

Excellent service was received, from placing the order to it being received in South Aftica. A situation did hiwever exist with the courier company not opening the invoice attached to the packaging as... See more

Rated 3 out of 5 stars
Verified

FS2024 does not run ! because some "Shader" software on my gaming Latop, which runs FS2020 perfectly, prefents the start of the program. The message says I have version 6.6 and 6.7 is needed. What in... See more

Company replied

Rated 5 out of 5 stars
Verified

Product was easy to order online with the website and payment straight forward. Shipping and tracking options were great and the product was delivered on time. Super bit of kit! Super service and woul... See more

Rated 5 out of 5 stars
Verified

I have made two hardware purchases from Aerosoft to this day, most recently a HOTAS system. Orders have been handled and shipped very fast, and arrived in perfect condition.

Rated 5 out of 5 stars
Verified

Since Fs9 or Fsx i am familiar with Aerosoft, Wich i believe is a true good company , They are open about their upcomming software and update’s to be expected , price’s are good.. for me a 5 star co... See more

Rated 5 out of 5 stars
Verified

I bought a product that was delivered in two days (I'm not from Germany). I knew what I was buying, so I got what I bought - a physical copy of the game on DVD. Everything went smoothly, they informed... See more

Rated 5 out of 5 stars

I've never had any problems buying download products here. Their customer service is a good but can be a bit slow to reply at times. I don't have any experience buying box products here.

Rated 5 out of 5 stars
Verified

Super fast delivery. Received in good condition. Aerosoft appeared to be the only retailer that had this device available . Also had the best price for the product.

Rated 5 out of 5 stars
Verified

Delivered exactly as promised, well packed with perfectly adequate instructions. Software loaded easily and works as described on Fenix A320

Rated 5 out of 5 stars

About costumer support: Fast and nice support. Longest waiting in my case is 30min, lowest is about 5min. They solve my problem fast. About ordering: I ordered box version of one add-on few mont... See more

Company replied

Rated 5 out of 5 stars

This company rule just too wildly ordered on July 30 and the package came 4 days and then it's even before time it's good enough not the last time I order in here from and the package was thoroughly p... See more

Rated 5 out of 5 stars
Verified

“Great product and very quick service! -Really impressed with the quality and efficiency.”

Rated 5 out of 5 stars
Verified

Well made part. A bit hard to install in that the Octavo IFR has to be disassembled first, but the instructions are clear. Shipping to the US more or less doubled the cost.

Rated 5 out of 5 stars
Verified

Your prices are good compared to other sites, and they are also guaranteed, reliable, and very fast in delivering the products, as I received them from your site to Iraq within 10 days.

Rated 5 out of 5 stars
Verified

I'd bought an Aerosoft product from another online retailer who couldn't, or wouldn't, provide updates. I contacted Aerosoft about this as the original retailer wasn't responding to my emails and Aer... See more

Rated 5 out of 5 stars
Verified

I ordered an Octavi IFR-1 from Aerosoft. It arrived quickly and the packaging protected it very well. Just as I expect from Aerosoft :-)

Rated 3 out of 5 stars
Verified

The issue is with UPS.... They just dumped the package in front of our door, while we were at home. It could have been easily stolen and not the way to handle the package with such high sending costs... See more

Company replied

Rated 5 out of 5 stars
Verified

I was surprised at how quickly the unit arrived. I had expected it to take a week or more but it didn't. The unit is as described and was a doddle to set up. Now to learn how to use it properly........ See more

Rated 5 out of 5 stars
Verified

From order to receipt, everything went smoothly- and the Octavi is amazing!

Rated 5 out of 5 stars
Verified

I was attended to with kindness and promptness. The support team provided a clear and satisfactory solution to my request. I truly appreciate the professionalism shown throughout the process.

Rated 5 out of 5 stars
Verified

Super fast delivery. Perfect friendly on phone. ECommerce is a joy with Aerosoft.

Rated 5 out of 5 stars
Verified

Experience has been awesome, I needed a quick clarification on shipping time after I placed the order, I dropped an email and I got a super fast response, moreover shipping was absolutely fast and on... See more

Rated 5 out of 5 stars
Verified

to all my problems they had time to think about and to tell me to solve it. In a short time they sent me infotmations.they were very helpful

Rated 5 out of 5 stars
Verified

Very fast and efficient service throughout, including answering a few of my questions over email within minutes.

Rated 5 out of 5 stars
Verified

Great site, timely assistance and fast shipping. Silvano

Rated 5 out of 5 stars
Verified

It was good from the way the product was presented on the shop side, the information given, the price. Also the order purchase was straight forward. Delivery time was outstanding with only one day. I... See more

Rated 5 out of 5 stars
Verified

I made a mistake (transfer instead of visa) when ordering. This was fixed by a mail to sales support. It would have been easier if I had been able to fix my order straigthaway as the order was not eve... See more

Rated 5 out of 5 stars
Verified

Aerosoft quickly and seemlessly transferred a product to their Aerosoft One app for me. Great customer support!

Rated 5 out of 5 stars
Verified

First of all, the ship and delivering was very good, fast, alwaays track my pack. The service was good packaging, was good also. And the products are nice, most important piece of the history, I have... See more

Rated 4 out of 5 stars
Verified

They make the shipment so fast and I received ok, but fora me It Will be better to choose where the box Will be received, because tke pack point were I must to ho, only have very short openning hours... See more

Rated 5 out of 5 stars
Verified

I've been really impressed with the quality of Aerosoft’s products – detailed models, immersive environments, and great performance. Whether it’s aircraft add-ons or scenery packs, the attention to de... See more

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Company details

  1. Software Company

Written by the company

Die Aerosoft GmbH steht seit mehr als 25 Jahren für hochwertige Simulationsprodukte. Mit über 30 Mitarbeitern und weltweit mehr als 50 freien Entwicklern zählt das Unternehmen heute weltweit zu den führenden Software-Herstellern.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

320 reviews

5-star
4-star
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1-star

Replied to 36% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Goggles


quickly as lightning in delivery
good quality, good treatment and the most trusted site I've ever dealt with

October 22, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Nothing went wrong

Nothing went wrong. But I don't like being forced to install tools on my computer that I don't know what kind of data they're pulling.
And since I can only receive the purchased goods through them, I'm also forced to do a lot of work afterward to get the files where I want them. I, the customer.
A simple download link would be completely sufficient and would make many customers very happy. You're lucky that almost all providers do this, so I only buy from you what I can't get from the provider who acts in a customer-friendly manner.

Edit: I've also buyed Hardware. For that deal I spend 5 stars. Fast, correct and a good price.

September 22, 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, many users nowadays prefer a centralized installation manager, especially when using a lot of addons. It also helps us distribute updates faster and offer more helpful support.
When it comes to data collection, we are bound by the GDPR like everyone else. You could use a software like Wireshark to verify that Aerosoft One -- which I assume you're referring to -- doesn't send/collect any data that you didn't consent to.

Rated 1 out of 5 stars

I bought the Aerosoft A330 when it came…

I bought the Aerosoft A330 when it came out in October 2024... The second I saw what a complete trash fire it was, I asked for my money back. They told me no and said I should just trust them to fix it. Well, it's been almost a year now, and what do you know... it's still a total junk!

October 6, 2025
Unprompted review
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello, we are currently working on an update for the A330ceo that will implement the improvements made for the A330neo. It will be released shortly after that aircraft.

Rated 4 out of 5 stars
Verified

I would have given a 5 except 2 things…

I would have given a 5 except 2 things and they’re probably bugs within the Aerosoft app: 1. My default if I set currency should be my country currency. It’s misleading when I see the price of some items look affordable, and come to realize it costs more because of the currency it auto defaults to.
2. My new purchases don’t show unless I restart my PC, then they show up. I had to tinker with stuff to find that out. Not sure if it’s the app or Windows 11.

September 29, 2025
Aerosoft GmbH logo

Reply from Aerosoft GmbH

Hello and thanks for your feedback!
1. If you visit the website from a US IP address it should default to the US shop with USD prices. If it doesn't that's an error and we will look into it.
2. For new purchases to show up, it's usually sufficient to restart the Aerosoft One app or log out and back in again. A system reboot isn't necessary.
If you need more assistance, feel free to reach out to us at https://helpdesk.aerosoft.com/

Rated 5 out of 5 stars
Verified

Awesome company - awesome products

Awesome company with awesome products! I have been using their products for over 15 years since FS2004 times, then FSX and now FS2020. I mostly use their Airbus products and their German and European airports, and I could say they produce the most realistic products in this sense. Great Job Aerosoft guys!

September 28, 2025
Rated 2 out of 5 stars

Malpensa never got the 24’ compatibility as promised

I bought malpensa when it came out because it was announced in the description that it would be compatible with 2024 in a few weeks. Never happened. I tried to write to aerosoft to ask when it would be avalible for 2024 as it was stated in description. No answer. Now the sentence where “compatible with 2024 in a few weeks” has now been removed. Very dissapointed. This is not okay aerosoft.

September 28, 2025
Unprompted review

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