WowAngel Reviews 871

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional customer service, noting the team's responsiveness, friendliness, and professionalism. Consumers appreciate the staff's efficiency in resolving issues and providing helpful solutions, often exceeding expectations. The communication is described as prompt, detailed, and well-organized, ensuring a smooth and pleasant experience for shoppers. People are also highly satisfied with the quality of the products and the speed of delivery. Reviewers highlight the hair's softness, natural appearance, and durability, with many noting that the wigs last a long time and maintain their quality. The fast shipping and accurate order fulfillment contribute to the positive experiences, making this company a top choice for many returning consumers.

Based on these reviews

Rated 5 out of 5 stars

Good quality hair for a good price! Customer service responded very quickly about my order and I was able to get it within two days of placing my order! Real business oriented people that care about t... See more

Rated 5 out of 5 stars

I’ve just recently ordered a loose curl wig from Wowangel for an event coming up, after hearing all the great reviews from the fellow girlies on TikTok. I was able to order the exact wig that I wanted... See more

Rated 5 out of 5 stars

Thank you to the team at WA for ensuring that my order got to me swiftly. The packaging exceeded my expectations and I was delighted with the quality.

Rated 5 out of 5 stars

For starters I was already a bit anxious that my order note wouldn’t be seen. After my order was placed I received an email regarding my order and my original requests. Although what I wanted couldn’t... See more

Rated 5 out of 5 stars

The customer service is off the hook! My package was shipped out the same day i ordered! They reached out to me immediately after placing my order to assure me that I’d be receiving my hair way before... See more

Rated 5 out of 5 stars

The customer service is extremely helpful and resolve any issues as quickly as they can; they are also very kind and understanding if mistakes are made! I am still waiting on the hair to arrive and wi... See more

Rated 5 out of 5 stars

I’m really impressed with the customer service from WowAngel so far! They’ve been super friendly, professional, and quick to respond through both WhatsApp and email. It’s clear they genuinely care abo... See more

Rated 5 out of 5 stars

My wig literally arrived in 6 days?? Even a day earlier than estimated delivery and came 6 days earlier than originally quoted (UK based) haven’t ever received better service than I get from wow angel... See more

Company replied

Rated 5 out of 5 stars

Wowangel provides excellent wig quality, prices, and customer service. I've bought three wigs and have been consistently impressed—two of them have lasted over a year and are still in great shape! The... See more

Company replied

Rated 5 out of 5 stars

I ever ordered a WOWANGEL Mix Highlight Color 13X6 HD Lace Full Frontal Wig Body Wave for my best friend and mentioned a requirement for cap customization.The service team immediately contacted me... See more

Company replied

Rated 5 out of 5 stars

I’m beyond impressed with WowAngel’s customer service! It's rare to find a brand that responds quickly and delivers such a smooth, helpful experience from start to finish.

Rated 5 out of 5 stars

This is my second order with Wowangel. I am in business travel in HK with wig bought from Wowangel recently. I believe the Wowangel is the best! While no product is perfect, their service team has... See more

Company replied

Rated 5 out of 5 stars

As a returning customer, I have been extremely impressed with the customer care team. I had purchased two wigs that were both almost the same color and Rosie reached out to assist me with an exchange.... See more

Rated 5 out of 5 stars

WOW! I ordered WOWANGEL Blonde Highlight Coloured HD Lace Front Wig Body Wave , it is pre-made to perfection. I got this wig on sale! The lace melts so easily and looks like the hair is growing from m... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend WOW Angel Hair enough! This company truly exceeded all my expectations. Their hair is absolutely stunning—soft, natural, and of the highest quality. It feels like every strand is... See more

Company replied

Rated 5 out of 5 stars

I always wanted a wig but since I live in France, I didn’t want to order something I will regret. So I took a long time searching and looking for the best quality and customer service. All the reviews... See more

Rated 5 out of 5 stars

Omg!!! This is by far the best service I’ve received. Fast shipping, quality hair with actual HD lace. Unfortunately I ordered the wrong hair but the customer service helped me big time with my exchan... See more

Company replied

Rated 5 out of 5 stars

I have ordered a few wigs form Wow angel, they have never failed. My last wig I forgot to add the correct measurements for my wig size. The beautiful wig came to big because of my error. I contacted W... See more

Rated 5 out of 5 stars

Great customer service and Amazing communication from the seller!! They got my package to me just in time for my vacation. The quality of the hair is 10/10. Very maintainable, beginner friendly, SUPER... See more

Rated 5 out of 5 stars

The exchange with WowAngel is so good and uncomplicated, also my wig came in so soft and the lace is very thin and nice i love it sm😭 i would always recommend wow!!!

Rated 5 out of 5 stars

amazing service, 10/10! they were fast with their responses considering that we have different time zones. they were as well super accommodating when i had some issues regarding my wig’s arrival date... See more

Rated 5 out of 5 stars

I am so impressed with Wow Angel! I have been ordering wigs for a very long time and the quality, color and service is absolutely stellar! Eileen is amazing and goes above and beyond to make sure you... See more

Rated 5 out of 5 stars

Customer Feedback I had a great experience with your advisor, Rose. She was very pleasant, helpful, and professional throughout our interaction. I had placed an order for a wig on 08/06/202... See more

Rated 5 out of 5 stars

Very very happy with the hair true to the picture hair is very nice and soft seller was brilliant always on hand for any questions I had asked good communication and also sent my hair on the time they... See more

Rated 5 out of 5 stars

I had such a great experience with you. From start to finish, the process was smooth and professional. The customer service team was friendly, responsive, and made sure I had all the information I nee... See more

Rated 5 out of 5 stars

Love their wigs especially in jet black and the response team responds very quickly to answer any questions you may have! They always give great prices along with discounts! I recommend them to my fri... See more

Rated 5 out of 5 stars

I love everything about this company they have great customer service my wig arrived safely in SA true to length I am definitely going to buy from them again

Rated 5 out of 5 stars

Communication with staff was very quick and effective. I needed a quick delivery and that was addressed quickly. I always order my hair from Wowangel cause it’s so affordable and of good quality ✨

Rated 5 out of 5 stars

Super helpful, had to cancel my order as I was not sure i would receive it on time and they were extremely helpful in trying to sort out a solution, they and even gave me discounts to use in the futur... See more

Rated 5 out of 5 stars

What a great company to do business with! They have high quality hair, excellent customer service and even exchanged an item for me without additional cost, as the exchanged item cost more than the or... See more

Rated 5 out of 5 stars

They helped me correct an error I had made almost almost instantly. The error was regarding me accidentally redeeming point I had. Their customer service team on Whatsapp has always been quic... See more

Rated 5 out of 5 stars

I must commend WowAngel for their customer service. I had an issue with an order I had (it was on my end) and they were so quick to respond. Very professional and helpful! I will definitely be using t... See more

Rated 5 out of 5 stars

I have ordered many different wigs from this company and I am continually impressed by the quality of the products and the level of service I received every time. I highly recommend WowAngel.

Rated 5 out of 5 stars

I ordered from WowAngel for my vacation last minute and they were so helpful, polite and shipping is quick. Thank you to WowAngel for such a good service

Rated 5 out of 5 stars

this order with wow angel was the most easiest experience with buying hair as the company was very correspondent with updates and also very friendly Hair is also raw and silky.

Rated 5 out of 5 stars

The customer service was so friendly and quick with their response. I would recommend to anyone !!

Rated 5 out of 5 stars

Been getting my wigs etc from wow angel for a while now. Been great and A1 for communication ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Very responsive with the update & fast shipping. Thank you!

Rated 5 out of 5 stars

I needed to switch my wig length and they responded in like 6 hours and fixed it so easy!

Rated 5 out of 5 stars

I had a great experience with Wowangel! The team is very responsive, providing answers in a timely manner. Not only are they efficient, but they are also friendly and approachable, making the whole pr... See more

Rated 5 out of 5 stars

Had to contact the customer service in regards to missing bits of my address, the advisor who assisted me was very helpful and efficient. Many thanks....

Rated 5 out of 5 stars

I ordered a wig from Wow Angel and was lowkey a bit skeptical at first, as this was my first big wig purchase but I was shocked. Once the wig was shipped, it arrived in under 48 hours, which was su... See more

Rated 5 out of 5 stars

Excellent customer service so far! I just placed my order and haven’t received it yet, but the customer service has been amazing. They were responsive, helpful, and made the process very easy. Lookin... See more

Rated 5 out of 5 stars

Amazing service very detailed and fast responses with my questions. Updates being given to me when needed. Communication has been super smooth, very professional & helpful. My wig is already on the wa... See more

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Company details

  1. Wig Shop
  2. Hair Extensions Supplier
  3. Hair Product Store

Written by the company

Welcome to WOWANGEL, a leader in high-quality human hair wigs. We are committed to providing our customers with a unique, superior and thoughtful online shopping experience. We have high quality manufacturers and suppliers. At the same time, we are constantly optimizing our purchasing and production processes to ensure that our products are of high quality. Please feel free to buy our products on the website.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

871 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Fantastic customer service very helpful…

Fantastic customer service very helpful and quick to act and resolve any issues. Would absolutely order from them again!! It has been a lovely experience, not yo mention the wigs are very high quality. I have been extremely satisfied with my purchases so far.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Good quality hair for a good price! Customer service responded very quickly about my order and I was able to get it within two days of placing my order! Real business oriented people that care about their customers.

October 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Misleading Product, Wig Looks Nothing Like the Website Photos

I spent £300 on a wig that was advertised as pre-bleached, with light, natural-looking knots and a realistic lace finish. However, the wig I received looks nothing like the images on the website. The knots are completely black and unbleached, clearly visible throughout the lace, which is the total opposite of what was shown and described online.

It is very clear that this company is not sending wigs that look like the ones shown in their photos. The product I received bears no resemblance to the advertised images, which is misleading and unacceptable for the price paid.

When I contacted customer service, I was offered an exchange but told I would have to pay the return shipping myself, even though the item was not as described. This is not how a reputable business should handle false advertising.

This is my second purchase from this company, and I had hoped for an improved experience. Instead, it has been even more disappointing. The product does not match what is shown online, and the customer service has been unhelpful and dismissive.

If you are thinking of ordering from this company, do not be fooled by the website pictures. They are completely misleading, and the quality and appearance of the wig you receive will not match what is advertised.

October 21, 2025
Unprompted review
WowAngel logo

Reply from WowAngel

Hi Jada,
Thanks for your valuable feedback; my sincerest apologies for any inconvenience caused.

We are looking into this matter and will contact via email ASAP to offer a timely solution.

Furthermore, I understand that you believe the photos on our website are misleading. I will make sure to investigate & improve, but rest assured that our product photos are mostly taken by our product team themselves, to ensure they match the real products.

If you need any further assistance, feel free to contact us:)
Enjoy the rest of your day!

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Rated 5 out of 5 stars

Amazing customer service

I’ve just recently ordered a loose curl wig from Wowangel for an event coming up, after hearing all the great reviews from the fellow girlies on TikTok. I was able to order the exact wig that I wanted which I had in mind and I’m soo happy about that. I forgot to leave my order note whilst purchasing my order but I was able to contact the Wowangel team. Rose, who is apart of the customer service, was soo helpful and responsive, helped get my order note through assuring that my request will be made. Can’t wait to receive the hair and get it style for my big event. I have very good hopes!

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Legit

I’m beyond impressed with WowAngel’s customer service! It's rare to find a brand that responds quickly and delivers such a smooth, helpful experience from start to finish.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Refuse to take product back the frontal…

Refuse to take product back the frontal was of very bad quality I told them this. They refused to take it back. A month later the it had bald spots

September 1, 2025
Unprompted review
WowAngel logo

Reply from WowAngel

Hi,
Thanks for your valuable feedback.

We have not located your conversation with us, and also received no reponse after requesting further information through TrustPilot.

Kindly contact our service email service@wowangel.com, so we can reach out and offer timely solution, thank you for your understanding!


Kind regards
Archer
Customer Service Manager

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