Westminster Medical Group Reviews 106

Marzena is excellent. The process is overall painful and yet somehow Marzena managed to make the experience pleasant and enjoyable. She is talented, easy going and nice to deal with. The results were very satisfactory. She follows up regularly.

The staff is wonderfully down-to-earth and genuinely caring. They take the time to explain everything clearly and set realistic expectations, which makes the whole process feel much less stressful. They are always available, approachable, and make you feel truly comfortable asking any question, big or small. Their professionalism is matched by their warmth, and you can tell they really care about the people they support.

I was treated with exemplary professional care by the whole team from initial discussions through to aftercare. The surgery was painless, it was clear staff were ever mindful of patient comfort. Consequently during the procedure I largely dozed, chatted or watched Shrek! I fully recommend Westminster Medical Group.

From the moment I first contacted WMG their attention to detail was evident. Every email has been full of information and personalised. I was able to arrange and attend an in person consultation with Dr. Sebastian Deme who straight away made me feel at ease. He answered all of my questions and went into detail about what can be expected. I felt that there was no pressure and that the consultation was honest and genuine, which resulted in me making my decision to go ahead with the procedure.

Every member of the team helped me feel at ease on the day of the operation. There is a relaxing atmosphere and everything was explained as I went through each phase of the day. I felt very well looked after and there was always a member of staff at hand checking that I was comfortable.

After the procedure my post operation instructions were explained to me, as well as emailed, and there was no pressure to leave the facility until I felt ready. I would highly recommend WMG, they are efficient, professional and take pride in their work. Every member of the team from communication to treatment has helped me and I am very grateful.

A hair transplant always felt like something far too daunting, it was always more of a “maybe one day” thought.

I happened to come across Westminster Medical Group. Their results genuinely impressed me, so I decided to take a leap and book a consultation, if nothing else, just to get a better understanding of my hair situation.

From the initial email correspondence, everything felt professional and friendly. Then, during my in-person consultation with Dr Deme, I was given an honest, realistic assessment. He walked in me through everything in detail, never making me feel pressured or sold to.

Conveniently, there was an opening later that week. I had this gut feeling that they were the right choice. It was either do it now with them or keep putting it off. So, I went for it.

On the day of the procedure, I was incredibly nervous, but the team immediately put me at ease. Their level of care was incredible, they went the extra mile at every step to ensure I was comfortable, even taking extra precautions because of a knee injury I had.

At no point did I feel rushed. Everything was done at a pace that suited me, and their attention to detail and skill were impeccable. Very happy with my experience.

From the very first Zoom consultation to arriving for the procedure, my experience with WMG was nothing short of excellent. The staff were knowledgeable, welcoming, and made the entire process feel smooth and stress-free. I felt confident and well cared for throughout the entire process.

I wholeheartedly recommend WMG to anyone considering their services, whether you're based in the UK or traveling from the States. Their professionalism and attention to detail truly make them stand out.

The experience was really amazing. They were extremely accommodating in terms of setting up the procedure and fitting me in. I had pre zooms with the surgeon to go through everything. The set up was really professional and precise and the attitude of the staff was really welcoming, kind and friendly. It's quite a bit procedure and I felt reassured and supported throughout the whole process. The post care support and contact has also been very generous. I would really recommend Westminster Medical Group.

I had a hair transplant with Dr Sebastian Deme and his great team at Westminster Medical Group, the whole experience has been excellent from start to finish. I spoke to several different clinics beforehand, but what really stood out to me was being able to meet Dr Deme in person during the initial consultation and understand the options and recommendations specific to my needs. That made a big difference and helped me feel confident in my decision. There was no pushy sales approach at all — just clear, honest advice.

From the consultation through to the operation day, everything was handled with professionalism. Dr Deme and his team explained all the details thoroughly, and I knew exactly what to expect. On the day of the procedure, the atmosphere was calm and relaxing, and the whole team made sure I felt at ease throughout.

Communication has been excellent at every stage, and I’m really pleased and looking forward to seeing the long term results. I’d definitely recommend Westminster Medical Group to anyone considering a hair transplant.

Exceptional day. Dr Grahame shaw and the WMG staff truly went above and beyond. Thanks all. See you at the follow up appointments. George

Amazing team, amazing experience makes it so much easier than you think! 2nd time I have visited and seems to get better. Dr Sebastian is a sea of cool, calm and prefessionalism, while Marzena is so warm, confident and makes you feel at ease with the proceedings.
The team on the day were super friendly and would like to thank them too. Could not recommend WMG any higher than I do!!

After thinking about it for years, I finally decided to go ahead with a hair transplant. I had consultations at three clinics and chose Westminster Medical Group with Dr Grahame Shaw. The clinic is on Harley Street and has a strong medical team — even the consultants I spoke to were trichologists, not salespeople.

Dr Shaw was honest during the consultation, especially about expectations and what was realistic. He has experience with afro-textured hair, which was important to me and hard to find elsewhere. On surgery day, everything ran smoothly. The team only books one patient per day, and I could tell everyone was focused on the result. I’m now a few days post-op, healing well, and really happy with the hairline. Highly recommend for anyone looking for a UK-based FUE with solid medical backing.

After years of watching my hairline gradually recede, I finally reached the point where I knew I had to do something about it. For almost a decade, I managed to conceal it with a comb-over, but as time went on, it became harder to maintain. My confidence was taking a hit, and the anxiety surrounding my hair loss was becoming overwhelming. That’s when I decided I had to take action and started to research about hair transplants.

I wasn’t going to rush into such an important decision. I spent weeks thoroughly researching different clinics, reading reviews, and speaking with multiple professionals to ensure I was making the right choice. Eventually, I narrowed it down to a few options and booked my first consultation with a well-known clinic. I wasn’t sure what to expect, but something about the experience didn’t sit right with me. The clinic seemed heavily sales-focused, and I felt like I was just another number in their system. While I didn’t doubt their ability to perform the procedure, I was concerned about their approach, particularly their slow response times and what that might mean for aftercare quality.

Determined to explore another option, I reached out to Westminster Medical Group, and I immediately noticed a difference. From the very first email, Barbara stood out as knowledgeable and professional, offering same-day responses that made me feel reassured. Westminster Medical Group boasts multiple high-quality surgeons, all with excellent reviews, and after conducting further research, I chose to book a consultation with Dr. Matt Egan. Unlike the first clinic, my consultation at Westminster Medical Group was solely with Dr. Matt himself. At the previous clinic, I had met with a sales representative, and the surgeon had merely popped in to mark my hairline. Having a direct conversation with the person who would be performing my procedure made a significant difference, it gave me confidence in the process and allowed me to ask every question I had. Dr. Matt was incredibly thorough in explaining the procedure and the aftercare, and his professional, reassuring approach made it clear this was the right clinic for me.

Now that I’ve had my FUE hair transplant at Westminster Medical Group, I can confidently say I made the right decision. I only have positive things to say about Westminster Medical Group and would highly recommend them. The experience was seamless, and I felt well taken care of throughout. Even after the procedure, the aftercare provided has been excellent. If you’re considering a hair transplant, I highly recommend doing your research, trusting your instincts, and choosing a clinic that prioritizes professionalism, transparency, and patient care.

Very friendly and professional experience from start to finish. Quick, relatively painless and great follow up care. Highly recommend.

I was made to feel very comfortable throughout my procedure, with everything explained in detail. I am also now 6 weeks in after my procedure with no scaring or obvious signs of my treatment.

Thank you to Marzena for excellent service regarding SMP. Efficient, professional and a very good end result.

Hi everyone
I wanted to share my hair transplant journey so far!
I took the plunge and made the decision to have a hair transplant after months of contemplating it.
After lots of research, I went with Dr. Sebastian Deme from Westminster Medical Group.
His team were absolutely amazing on the day. I am not a fan of needles and this was the only part that was uncomfortable. In all honesty, the injections were not that bad.
The surgery as a whole went really well and I even fell asleep.
I genuinely cannot fault Westminster Medical Group. Even pre-op, Barbara and Theresa were brilliant - I had so many queries and they were prompt in getting back to me immediately.
The post-op instructions provided by Dr. Sebastian were really easy to understand and he answered all of my questions pre-op (I also had a 1-1 with him online couple of months before my surgery).
I will continue to share my journey...watch this space!

From the moment I arrived, I felt secure in the hands of Dr Grahame Shaw and his medical team. The due diligence on the day was incredible - the team patiently waited for my pulse to behave before proceeding. Each step of the process was completed expertly and I was kept informed and well along the way. At the end of the session, the aftercare was thoroughly explained, and I await the results now...Very good medical experience led by Dr Grahame and the clinic is recommended for those considering treatment. As an added bonus, even the movie choice was impressive!

I have to say Dr Sebastian and the whole team at WMG are First Class.
From my initial phone enquiry 8 weeks ago with Debra to having an FUE transplant last week with Dr Sebastian.

The Client Coordinators (Theresa & Debra) & Patient Advisor (Barbara) have all been exceptional, explaining the process, uploading photo's, to organising a Consultation with Dr Sebastian, and at no point was there any pressure to commit.

The day of the procedure could not have gone any better - from the moment I arrived at 09.30am, I was introduced to the team and they put me at ease straight away.
The room is well lit on the second floor with a lot of natural daylight and very modern, having background music helped greatly and by 10.00am they all got to work - with-in a few hours the grafts had been extracted and after a 20-30 minute lunch break, Dr Sebastian completed the procedure with the help of his team / technicians to implement the grafts on the top of my head.

The whole process was smooth, professional, friendly and relaxed.

The pre & post care instructions are very clear and concise and Dr Sebastian verbally went through it with me after the procedure.

I cannot fault the experience and fully understand why they consistently get top reviews.

Finally, a special thank you to Barbara - as I emailed WMG 5 days post op - regarding a query and she responded with-in an hour (evening hours) sorry !!!

Excellent service throughout. Surgeon Dr Sebastian - Professional, knowledgeable and patient with questions. Well looked after during day and great results so far. Would recommend to anyone and would go back to them in the future if further recession. Good ongoing and post op care also.
Competitive pricing.
Great team

Scalp Micropigmentation

Marzena is friendly and effective at her job, results are great, had my crown tattooed which was perfect as I shave my head anyway and that affected area looks a lot denser.

Process isn't painful but not pain free, would describe it as uncomfortable for 1.5hr - 2hr per session over 3-4 sessions. Marzena lets you take breaks and watch TV whilst its happening which helps.

Overall great experience, lovely service from Marzena and effective results.