poor content and pitiful customer service
I recently completed the Data Analytics with Python course offered by Winc, and I must say that my experience was quite disappointing. The course heavily relied on directing students to freely available videos and articles on the internet. Winc Academy's contribution seemed limited to providing a few videos and assignments. However, I found the videos to be unengaging, and some of them lacked any relevance to the rest of the course. It seemed as though they were included just for the sake of having additional content.
The assignments, on the other hand, were unnecessarily challenging. The questions were often cryptic, and the links to the source data frequently didn't work. Whenever I sought clarification, I was instructed to post my questions in a Slack channel, but there was no direct way of obtaining assistance. Overall, you will pay over 3000 euros for content that could easily be found for free on the internet, leading to a great deal of frustration.
To worsen my experience, customer service was dreadful. When I requested to cancel the course, they initially claimed not to have received my request. Then they acknowledged it but repeatedly asked me to explain what was wrong with the course. Later, they insisted that I hadn't canceled within the designated timeframe. Eventually, they admitted that I had canceled on time but suggested I consider their other courses and possibly switch. However, when I declined their offer and requested a refund, they made me wait for a considerable period before informing me that only half of the money would be refunded. They cited my request coming in late (contradicting their earlier claim) and the completion of one assignment (which was inevitable since they took nearly three months to respond) as reasons for the partial refund.
Dealing with such a lack of professionalism and poor customer service is truly disheartening.
June 4, 2023
Unprompted review