Wick and Wire Co Reviews 5,723

Is there anything left to help deal with repair? 1/4/25

Always polite & great service. They are also very helpful no matter how experienced you are.

Excellent products and awesome service and delivery.
Thank you very much😊

Thanks for everything team, one of the greatest aussie vape stores. RIP.
F*** you Mark Butler & co.

Exceptional pricing and customer service, rapid delivery as well. I’m sad it’s over but happy I had the opportunity to purchase from Wick and Wire Co.

Great service and quality products, are sorry to see you guys go and close shop, yes it sucks the new reforms, hope to see you in the future.

Great service and a variety of flavours and most of all quick delivery 👏

Great service.

I'm so saddened to hear your being forced to shut down. I love and will sadly miss you guys, customer service has always been exceptional. Xxx

Thanks guys going to be sad to see you go 😪

Sent the wrong glass bong. (sent Globe mark1 not mark 2) of course there's a massive difference in price.
Tried to argue with me that it was the correct one, then a day later after making it sound like they werent going to do anything about it, after I had already used it they offered to let me return it. At my expense, to Victoria.

I then contacted them a few weeks later because the handle to my $600 vaporiser was faulty, it had a manufacturing defect. No response.

So buyer beware as your warranties may not be honored and they might just decide to ghost you.

Sold me a glass flower bowl out of spec that was so tight removing it caused damage to my ball vape wand. Refuse to take account for this saying the damage is only cosmetic when it was caused by their own product being used as intended. Will be taking this further until they replace my damaged cap.

You mentioned you were gonna send a $25 card but I have not seen it .

My armour s vaporesso broke and got replaced with new one what haven't had for lone now has broken and can't charge it brought it back and u guys said can't replace because it works of first warranty and was forced to buy a new device and when home I checked with consumer law and they said the replace ment starts a new warranty and have to replace but u workers won't listen

I always buy from Wick and Wire cos the consistently send my order IMMEDIATELY via express post. Thankyou Wick and Wire!!!!

Great friendly team, Excellent customer service, Quick updates on pricing and products in stock. Items delivered express & packed well. Keep up the great work.

Best shipping consistently, I genuinely cannot recommend them to coworkers enough, tonnes of great products, great prices, and amazing customer service. Good on ya wick and wire!