White Rose Recycled Fashion Reviews 250

TrustScore 3.5 out of 5

3.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 1 out of 5 stars

Sold shoddy, repaired goods that fell apart soon after buying - rude and unhelpful staff even suggested I had lied about the purchase even though I had a receipt !! When do so-called charity shops rea... See more

Rated 1 out of 5 stars

White Rose charity does not even deserve one star! They are rude, unprofessional, and ungrateful—a charity whose integrity I would not trust. They left a recycling bin at a property in Devonport,... See more

Rated 5 out of 5 stars

Absolutely amazing!! Cheap and cheerful, great for the environment, high in fashion, good quality clothing can be bought from white rose! Not just clothed but shoes, jewellery, sportswear, nail varn... See more

Rated 5 out of 5 stars
Verified

Quick delivery considering the pandemic and slower operations processes. Free delivery for £20~ is really good. Items arrived in good conditions. And they are quick to respond on Instagram too! 100% w... See more

Company replied

We perform checks on reviews


Company details

  1. Men's Clothing Store
  2. Baby Store
  3. Children's Clothing Store
  4. Used Clothing Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Extensive range of handpicked recycled fashion , shoes and accessories. Sign Up For Newsletter. Search Products. Free Shipping Available. Multiple Payment Options. Categories: Clothing, Accessories, Shoes.


Contact info

3.7

Average

TrustScore 3.5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star


Rated 1 out of 5 stars

NOT A CHARITY YOU CAN TRUST. STAY AWAY!

White Rose charity does not even deserve one star! They are rude, unprofessional, and ungrateful—a charity whose integrity I would not trust.
They left a recycling bin at a property in Devonport, Radnor Place, W2. Consequently, residents have experienced vandalism with drug users and thieves at the driveway of the block where the bin was placed. Despite our repeated requests for the past six months to have them remove the bin, they have not removed the bin. I personally explained to Brenda, one of the company's managers, that residents of the block are scared and intimidated due to the aggressive drug users and individuals the bin has attracted to the block's entrance. Unfortunately, they seem indifferent to our concerns.
This type of behaviour raises doubts about whether the donations are being appropriately utilised for charitable purposes.
The question is would a reputable charity behave in such a manner? No.
Would I trust donating to a charity like White Rose? Definitely not!
There are many other decent charities working hard that I would rather support than this one.

January 10, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Sold shoddy goods and refused refund !

Sold shoddy, repaired goods that fell apart soon after buying - rude and unhelpful staff even suggested I had lied about the purchase even though I had a receipt !! When do so-called charity shops realise they have responsibilities just like any other High St shop ?? Would never shop there again

January 16, 2024
Unprompted review
Rated 3 out of 5 stars

Amazing value but acting unlawfully

Amazing value to some of the clothes, and good quality too.

However they refused to refund a faulty item because it was returned outside of their 7-day period. The sign next to the checkout makes clear that the 7-day period applies to clothes which are returned because they don't fit or because the customer doesn't like them. That is at the discretion of the business, of course, and that's fine. But businesses cannot refuse to accept *faulty* goods outside of a 7-day period. That is very unlikely to be considered reasonable and is likely unlawful.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Always enjoy shopping at the white rose…

Always enjoy shopping at the white rose stores...
But was recently at WR6 in the market square...
Fantastic customer service..
Super clean...
Lovely layout..
Such good choices/ labels..
Found the perfect dress for my Christmas party..
And so in love with my new bag 😍
See you on pay day 😉
Thankyou 👌

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Best charity shops :)

Absolutely amazing!! Cheap and cheerful, great for the environment, high in fashion, good quality clothing can be bought from white rose! Not just clothed but shoes, jewellery, sportswear, nail varnish and other accessories plus so much more! I love these shops and recommend to all! So much better than really expensive clothes or cheap tatty ones from places like shein where they fall apart so quickly and are so unethical! BUT from white rose yayyy

August 24, 2022
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor customer service

I bought a pair of trainers that were not suitable so I went back to the shop with a receipt and the assitant told me that she couldnt process a refund or credit note as I didnt have the price label that was originally on the item. So I just left the item with her and said well forget it they are no good to me, so I handed the trainers over. Afterwards I thought about how silly this was and wondered whether this was company policy or whether the assistant had made an error. So I decided to email the manager whose name was on the website and despite two messages didnt get a response. So I came to the conclusion that this organisation was either very badly organised or were not particularly interested in customer service. For the sake of £10 they lost a regular (at the time) customer.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars
Verified

Quick delivery and the clothes are…

Quick delivery and the clothes are always as described.

June 7, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved your order and hope to see you shopping with us again soon :)

Advertisement
Rated 5 out of 5 stars
Verified

White Rose are amazing

White Rose are amazing - amazing ethos, stock, fast delivery and great prices. hooray!

April 28, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Hi Sian,

Thank you so much for your feedback, glad to hear you loved your order!

Rated 5 out of 5 stars
Verified

Missed charity shops during Lockdown…

Missed charity shops during Lockdown and then discovered this amazing site!

All of my items arrived super fast - really impressed!

April 28, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Hello Lis,

Thanks for the review! And thanks for shopping with us.

The White Rose Team

Rated 5 out of 5 stars
Verified

Fantastic service!

I ordered a jumper online. Recieved excellent, speedy service.

Very pleased and will use again and won't hesitate to recommend them!

April 22, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Thank you Clare for your review. We are delighted you love the items you purchased.

Thank you for shopping sustainably with White Rose

Rated 1 out of 5 stars

I'm a big fan of white rose nottingham…

I'm a big fan of white rose nottingham and Newark shops so how excited I was when a new beeston nottingham shop opened ,but oh how disappointed I was over crowded goods definitely not hand picked primart goods in with a very high price tag .And no covid 2 meter rules and a very full shop Wednesday 17 April .I will stick with nottingham from now on

April 21, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars
Verified

amazing place to shop

good quality, fast delivery, thank you!

April 16, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Thank you so much for your feedback, glad to hear you loved your order!

Rated 5 out of 5 stars
Verified

Amazing value and good condition

Everything I have purchased has come on time was very clean and in good condition

April 10, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Hi Jo

Thank you for taking the time to leave us such a fantastic review!

We're happy to hear that you loved your order and hope to see you shopping with us again soon :)

Rated 5 out of 5 stars
Verified

I am addicted

I am addicted, lovvvveeeee this site 😍 great clothes, good cause, speedy delivery!!

April 7, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Thank you so much for your feedback, glad to hear you loved your order!

Rated 5 out of 5 stars
Verified

As described

As described, quick delivery. All very good.

April 7, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Thank you so much for your feedback, glad to hear you loved your order!

Advertisement
Rated 5 out of 5 stars
Verified

Good quality, second hand clothes ONLINE! 👌

Having vowed to boycott fast fashion in 2020, I was struggling to find decent clothes, especially with all the charity shops closed! But White Rose Fashion provide fashionable, affordable second hand clothes in excellent condition. I've ordered a few times from them and have been very pleased with the results 👍 would highly recommend!

April 6, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Hi Victoria,

Thank you for your review. We are delighted you love the items you purchased.

Thank you for shopping sustainably with White Rose

Rated 5 out of 5 stars
Verified

Excellent

Excellent product. Personal communication and swift delivery. As described, Perfect for my daughters Xmas.

March 13, 2021
White Rose Recycled Fashion logo

Reply from White Rose Recycled Fashion

Thank you so much for your 5-star review!

We will share this with the team to let them know to keep up the amazing work.

Rated 4 out of 5 stars
Verified

I do enjoy shopping at White Rose

I do enjoy shopping at White Rose, however you should definitely check the pockets! A brought a cardigan and there was a princess plaster in it which was pretty disgusting

March 12, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look