I have been using Wayex since the beginning (CryptoSpend days) . It’s been great to travel around overseas using my Wayex Card , NO FX FEES!. The platform has developed and grown making it easier to... See more
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By far the best exchange in Australia, I've tried several others and all of them struggle to deal with support issues or response times in general. It's easy to swap the card to use different crypto c... See more
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My experience was great when navigating the system. I did go back through the system a couple of times to complete sign up but with very quick response times from Wayex Support it made a big differenc... See more
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I can't appreciate enough the experience I have had with the team at Walex. They have gone above and beyond to remedy any issues I have had, on my behalf. They are always prompt to reply to any querie... See more
Company details
Written by the company
Wayex (formerly CryptoSpend) is Australia's easiest way to Buy, Sell, Spend & Store Crypto. Founded in 2018 by two university students, our mission at Wayex is to simplify the world of cryptocurrency for the crypto newbies and pros. To help with this, we have released the Wayex App and Wayex Card, Australia's first and only crypto Visa card. Learn more at: https://wayex.com
Contact info
Australia
- wayex.com
4.3
Excellent
48 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
Lein felders assistance was fantastic
Lein felders assistance was fantastic! They were incredibly helpful in fixing my token issue, they got all my thousands back.
July 4, 2025
Unprompted review
Reply from Wayex
We don’t have any representatives or partners named Lein Felders. This comment appears to be a scam attempt — please do not engage or share your information with them.
If you’ve experienced any issues with your Wayex account or tokens, please get in touch with our verified support team directly via the in-app chat or at support@wayex.com
The app constantly signs me out and the…
The app constantly signs me out and the login process is terrible. It’s really buggy and frustrating to use. Please fix this — it ruins an otherwise decent experience.
October 5, 2025
Unprompted review
Reply from Wayex
Thanks for your feedback Sam, we really appreciate you taking the time to share this. We're sorry to hear about the sign-out issue and the frustration it’s caused. Our team is aware of this bug and has been working on an update to make the login process smoother and more reliable.
In the meantime, please reach out to support@wayex.com
so we can take a closer look at your specific case and help get it sorted as quickly as possible.
I love wayex platform. Very helpfull.
I love using wayex. The support is fantastic. Thank you so much for your service.
September 29, 2025
Unprompted review
Reply from Wayex
Thank you for the love, we appreciate it!
Patience needed.
Support very slow .
Too many glitches.
Patience is needed..
Where can I buy some ?
September 5, 2025
Unprompted review
Reply from Wayex
WOW Thank You Monique! We appreciate the love 🙏🏼
My experience was great
My experience was great when navigating the system. I did go back through the system a couple of times to complete sign up but with very quick response times from Wayex Support it made a big difference. I look forward to using the system going forward.
August 15, 2025
Unprompted review
Reply from Wayex
Thanks for the review! Awesome to hear our support team had your back during sign up, that’s exactly what we aim for. Can’t wait for you to dive in and make the most of Wayex.
Good all round experience, especially overseas use.
I've been involved in Crypto for many years and wanted a way to use crypto overseas. Using the Wayex card I was able to do that without any problems. Opening the account, verifying and setting up were all quite straightforward and being able to trade with A$ is also great.
August 5, 2025
Unprompted review
Reply from Wayex
Thank you for sharing your experience! Glad to hear we're able to help you with spending crypto overseas Peter
I love Wayex
Wayex has been the absolute easiest way to get into crypto. It makes it so easy to manage and spend all from my phone. So glad they exist to make my crypto spendable.
July 20, 2025
Unprompted review
Reply from Wayex
Thanks for the love Liam!
We're glad to hear Wayex made your crypto journey easy. Appreciate you being part of the Wayex fam 😊
Fixed my issue on a Sunday afternoon.
Fixed my issue on a Sunday afternoon.
Great support!
July 20, 2025
Unprompted review
Reply from Wayex
That's how we do it! Thanks for the shoutout Russell, we appreciate it 😊
Immediate help from Vanessa at customer…
Immediate help from Vanessa at customer support amazing thankyou team
July 19, 2025
Unprompted review
Reply from Wayex
Thank you for the feedback Russ! We do our best to assist our customers professionally, and that includes a fast response time.
Very easy to navigate mobile app and…
Very easy to navigate mobile app and support is quick and helpful. Highly recommend.
July 18, 2025
Unprompted review
Reply from Wayex
Appreciate the recommendation Bronwyn! Glad to hear we can make your life easier 🚀
Wayex is,THE WAY!
I have been using Wayex since the beginning (CryptoSpend days) . It’s been great to travel around overseas using my Wayex Card , NO FX FEES!. The platform has developed and grown making it easier to buy ,store and spend crypto and AUD.
Customer service is seriously the best Customer service going, I feel very confident in recommending Wayex . Best card and wallet/app .
July 18, 2025
Unprompted review
Reply from Wayex
Thank you for the review Good news! We appreciate the love and happy to hear about your experience. We'll continue to improve our product and provide exceptional service for our amazing users. This is the way! 🚀
Great to travel expenses
I’ve been using Wayex on my smart phone to pay for overseas expenses whilst travelling and it has been seamless and without the usual card fees for international transactions. Very happy!
July 3, 2025
Unprompted review
Reply from Wayex
Glad to hear you're enjoying the card overseas AH! We do our best to make our product as seamless as possible so this means a lot. Thank you 😊
By far the best exchange in Australia
By far the best exchange in Australia, I've tried several others and all of them struggle to deal with support issues or response times in general. It's easy to swap the card to use different crypto currencies the platform supports FIAT and transferring on most networks. I look forward to full support for token swaps.
June 3, 2025
Unprompted review
Reply from Wayex
Wow! We are honoured to hear that Allan 🙏🏼. Thank you for the shoutout, and we will do our best to bring a token swap feature to life. If you have any other recommendations, please let us know at support@wayex.com
App very good and chatt very fast …
App very good and chatt very fast response
March 31, 2025
Unprompted review
Reply from Wayex
Thank you for your feedback! We pride ourselves on providing the best customer experience possible for our Wayex family. Your feedback means a lot!
Online help was good but technical????…
Online help was good but technical department never communicated back to resolve my inquiry That happend twice
March 28, 2025
Unprompted review
Reply from Wayex
Hi Joe, we appreciate your feedback! Sorry to hear our tech team didn't get back to you. We'll be better! Would you be so kind to reach out to us again at support@wayex.com? We'll be sure to resolve your inquiry.
Wayex is easy, intuitive and simple to use.
Wayex is easy and intuitive and simple to use, there’s been constant improvements over the last couple of years since I’ve been using the app, with excellent customer service and really appreciate the flexibility of being able to participate in this global crypto revolution. Thanks Wayex 🙏🏼
March 27, 2025
Unprompted review
Reply from Wayex
Thank you so much, for your kind words mean a lot and this is why we continue to do what we do. Our team appreciates the message. We are very much excited about the future of crypto!
Wayex and Sofia, so many thanks from Australia…
Sofia tended to my issue in a more than respectable timeframe then continued to provide me with some exceptional customer service and had my issue sorted in a short amount of time.
Thank you Sofia.
March 24, 2025
Unprompted review
Reply from Wayex
Thanks, Matt! Our Support Superstars love helping our users and your kind words go a long way. We hope to continue to serve you for many years to come!
Great service whenever needed they…
Great service whenever needed they reply straight away if I need a hand with something or have a question about something , great app very much recommended 👍
March 23, 2025
Unprompted review
Reply from Wayex
Thank you, Steve, we pride ourselves in responding quickly to our users and providing the best customer support experience in the space!
Francis is the best customer service…
Francis is the best customer service agent I have ever had ! Helped me so much with my issues now I will be proud customer for Wayex 😇💫
March 13, 2025
Unprompted review
Reply from Wayex
Thanks mate! Our team will appreciate this message. Glad to hear you are proud to be a Wayex Fam!
Very pleased with the service he gave…
Very pleased with the service he gave easy instructions and quick to respond
March 3, 2025
Unprompted review
Reply from Wayex
Thanks for the feedback Peter! Glad to hear we can provide clear instructions to follow. We'll keep at it :)
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