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VoorMijnDier.be Reviews 2,858

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TrustScore 5 out of 5

4.9

Pet Store
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Rated 5 out of 5 stars
Verified

I experienced the best price, quick shipment and a great customer service.

Rated 5 out of 5 stars
Verified

Sorry i write on english language,but at this moment i still learn a dutch or flamish language.i hope on the future i will sorted this kind of problem 😊 What i ordered it was anti schurft for my... See more

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Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

VoorMijnDier.nl is dé webshop voor je huisdier. Bij ons kun je terecht voor betrouwbare producten en gratis deskundig advies van onze dierenexperts. Dankzij onze samenwerking met dierenartsen geven we jouw huisdier altijd het allerbeste. Op VoorMijnDier vind je de beste producten voor honden, katten en knagers. Deze producten: - Ondersteunen de gezondheid van jouw dier - Dragen bij aan een gezonde levensstijl voor jouw dier - Helpen de veiligheid van jouw dier te waarborgen

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 66% of negative reviews

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How this company uses Trustpilot
Rated 1 out of 5 stars
Verified

Order not delivered despite me waiting…

Order not delivered despite me waiting at home to pick it up. Returned without even dropping it in an alternative location.
On top of that - disappointing reply from the customer service that 'they have no influence on the delivery people'. Yes they DO have influence, by choosing reliable delivery providers.
And when something goes wrong - you provide your customers with commercial gestures. Non of this was done.
Ended up making another order with a different company cause run out of food for my dog.
First and last time. Do not recommend.

July 11, 2023
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Reply from VoorMijnDier.be

Dear Pauline,
We're truly sorry to hear about your disappointment with the delivery of your package. It appears that there was an unfortunate mistake made by the PostNL delivery personnel, resulting in the package being returned to us. When we found out about the problem we immediately sent out a second package for you.
We would love to personally connect with you to ensure that you have received the second package successfully and to explore any additional steps we can take to make things right and leave you satisfied with your experience.
Please don't hesitate to reach out, and we'll do our best to assist you.
Warm regards,
Daniella

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